SelectHomeWarranty

When I bought this warranty I was told that it included Roof Leak, unfortunately during this winter storm, we leaked. We filed a claim and they sent a technician after 15 days when he submitted the report it was denied. I called them and ask for a specific reason they didn't explain well and didn't give any specific reason for being denied. Only when I requested a manager they didn't connect me either. Very rude and pathetic company. I would not recommend this company to any one.

I file a claim for water leaking under my sink cabinets and they sent out a so call technician to diagnose the problem with no tools, and he stated that the leak was coming from a corroded pipe behind the wall on the outside of my house. So I just found out that corrosion pipes are not covered under my warranty and I have Platinum Care. So, I will tell anyone who is looking for a home warranty company do not use these guys. I have a concrete slab

After calling three times and submitting a service request through their portal, they finally sent a technician to fix my HVAC. I ended up paying $200 more than if I had called a service company directly. When I tried to cancel my policy after just two months, I had to spend 50 minutes on the phone dealing with the runaround—time they won't reimburse me for—and they only offered to refund 50% of what I paid. This company is a complete scam with absolutely no benefit to having their warranty policy. Stay far away!

Horrible! They cheat their customers. I can't wait to see if they get a class action law suite. They denied a clam for a heater based on a clause for an AC unit. Basically, they did not evaluate the claim and denied it willy nilly.

4 days ago, I filed an online request for covered service. When I didn't hear back, I called each day for 3 more days. Each time I was assured that my request would be escalated. When I called, I spoke to someone with a strong accent who I could hardly understand. After 4 days, I received an email requesting I call in. When I did, I talked to someone who asked if I still wanted to follow through on my claim. After requesting service 4 times, I thought they would have figured it out. I requested to have my call transferred to an operator I could understand in the U.S. At first I was told they were in New Jersey, but they later admitted that phone calls were routed through New Jersey. I was told they could not transfer my call, but said a manager would call me back within several hours. It's now been two days, and I still have not been called. Unfortunately the item needing service was my refrigerator. After 4 days I called LG directly. They came out the next day and fixed my fridge. Because of the time that passed, all of my food was spoiled.

The week before Christmas I had 12 electric outlets to go out. Of course I checked the GFI outlet and reset the outlet and the breaker. I called SHW file a claim. They sent a technician. He spent time checking outlet and breaker box. He contacted SHW and told them he wanted to fish out the problem beyond the breaker. They told him this was not covered. I have the Platimun Plan.

I will be cancelling this policy. I filed my first claim for an oven repair. It has been broken over a week and the company told me they are unable to find anyone to repair it and suggested that I find someone myself. I didn't pay for a home warranty so I can locate my own repair companies.

SELECTHOME got me believing they had me in their best interest, they where quiet promising before i made my mind up to invest with them only to find out they are scammers and wanted to also scam me, luckily S/ I M O N C H / C.O.M are professionals in this game and they helped me in getting my money back.

Select home warranty doesn't provide support when you need the most. They update their exclusions regularly based on the issues they most spend. It's a scam and not a penny worth. Select home warranty doesn't care about their customers and they always make you replace and pay for it. While they have warranty in their name it's the only thing they don't provide. Worst warranty services in US is Select Home warranty. They care about stealing moeny and not Americans lives. Made my 5yr old spend 4days in a 95degree house and didn't bother to support me…don't fall for this scam!

DO NOT sign up with them!

Purchase home warranty back in September of 2023 based on an advertisement I received in the mail they claiming that they provide Free roof leak coverage! When I wanted to use them this winter for my roof leak, they denied it. So far I had 3 different issues that they denied all of them. Horrible company and Big Scam!

They charged me $75 to cancel my membership?!
They are ripping of people!
All their agents are located outside US!

I purchase a home repair warranty from Select Home Warranty October 2023. Monthly payment $39. December 20,2023, initially low water pressure in downstairs shower. Then no water at all from downstairs shower. I filed a claim because I was covered for "plumbing systems". Claim denied. Then agent tried to sell me another warranty that would cover the "optional" items, like repair of the shower. When is a shower not a part of a plumbling system? This company is a rip off.

Run away & Avoid this company like the plague. Used the service just once & was declined, even after having a three way concall with the service tech that performed the diagnostic who they hired and who verbally explained the Select home warranty that the compressor failure was due to a mechanical pump failure which is completely covered under the home service plan policy. Select home warranty denied the claim based on some policy document paragraph they were referring that this was an electrical failure (which it was not) & hence they would not pay A complete sham & totally dishonest. I asked for a refund since I paid for the next year in advance. Took forever to get my check back & dealing with the incompetent customer service was a complete nightmare.

I started the policy on November 23,2023. The sale agent
Is a liar, who told me that the policy start after 30 days and I
Can cancel in the middle of the year without cancellation
Fee. After 32 days, my fridge had a problem, so I submit a
Claim. Then the agent told me that there is a fine print, If I
Pay by credit card, the waiting period is the 35 days instead
Of 30 days (which is Dec. 28,2023). Then I decided to
Cancel the policy on Dec 27,2023, the agent told me there
Is a $75 cancellation fee. It is totally ridiculous that they
Charge the cancellation fee for a policy that never started
And I never used. And they refused to refund the two
Monthly charge ($42*2 = $84). So they just scam customers
To pay $159 for a policy that never take effect for even 1 day!

Takes 2 more days when a Repairman doesn't show up and to find another repairman. By then the weekend is here and the clothes pile is getting bigger and the water in the wash machine, that is the problem is starting to stink up the house.

Had lightning hit my A/C and the google smart thermostat also. Select home warranty sent out a tech to band aid the ac and replaced my thermostat with an analog non programmable unit. The a/c worked for about three min and then stop after the tech left. There words " it is not cost efficient to replace things with like kind. And this is not our policy." It is set up with loop hold in all contract. Ask them to send in a written email there contract. (They won't do it.) if that is not shady. At best they will do the bear minim to "fix " the problem.

Look at the Better Business Bureau. Over 3400 complaints filed. I talked to our State Attorney General's office and was told they get complaints DAILY. Technicians never show up, return phone calls or answer text messages. I had four appointments for four hours each and all no show. Same two companies were used to get appointments who have no online presence and out of state phone numbers. SCAM

Check the reviews. Everyone loves the sales people, but that's because they haven't filed a claim! They promise platinum service and your call is top priority.
LIE! Same number for everyone.
If you use the wrong word on your online claim = DENIED
I had a pool pump stop working ( I paid extra for salt pool equipment coverage). When it turned on I saw smoke, so I quickly turned it off and it released the water it was attempting to pump. The extra details box only allows for maybe 20 words, so when I mentioned the water they denied the claim saying it's a leak and leaks are not covered. They also do not operate 24/7. Mon-Friday (daytime)is when you will get an email. Next your prompted to call them (We are experiencing high call volume your wait time is 10+ min)... 5 minutes in and you can request a call back without losing your place in line. 30 minutes later and no call.

Select Home Warranty is the most affordable home warranty company out there today! We have been pricing and comparing for two weeks. They cover more for less and even have a better deal if you pay upfront for a longer term. The packages are lower priced and the service call is lower. Tom Brown the rep who helped us went the extra mile to save us more while getting more coverage. We'll be working with this company for the long run!
Thanks Tom Brown for the excellent service!
The Richmond's in Utah

This is a Scam, first is more a call center that does not really support the customers. They claim 24/7 but they put orders only Monday to Friday. Their technicians has all kind of tricks and charge you for many extras that the policy does no cover! They Denies a lot of works and their services are really bad! Don't pay them ahead for the entire year as did! Don't even buy the insurance is a bad decision. I will report them to the customers affairs.

I think their reviews are not valid and shows 4.8 but people will find put when they have the first service how bad is this company.