Selfridges & Co

I would wished I read this site before decided to get something from Selfridge & Co. They sent me incorrect item, sounds like misleading, the product they sent me different with the image list. I contacted them for returning the product immediately. They already received the product back safely. And now i am still waiting for my full refund included Import tax $216.48 & delivery fees $45. Not sure how long I would get it back. And they haven't get back to me. Hope no awful drama from them.

Selfridges Just Lost Another Customer! Due to refusal to replace or refund faulty merchandise.
-I purchased a bracelet for $470
-it broke in 5 different places within months of wearing it
-I contacted them about replacing or returning it
-they asked for pictures and gave me the run-around for weeks
-they ultimately refused to take responsibility for the faulty item
-I asked for contact information to supervisor to pursue this issue further which they refused to provide
-I cannot believe they would ruin their reputation, not stand behind their products, and disgust a new customer over $470. I am taking ALL action to pursue this further on my own. DO NOT put yourself at risk by shopping here.

I ordered 6 items, and that was my second Time ordered from them, one item was missing I contacted them right away through Facebook, and they relied fast and refunded fast, what happened at those bad reviews didn't happen to me, so I placed my third order right after I got my refunds, anyways, guys, they are legit, their price are much lower than any USA shopping site, and their package are really stunning tbh, just btw they Use DHL express shipping and they ship really really fast, I'm located at New York, always got my stuff the next day I ordered it, and trust me buy the Selfridges Plus GLOBAL shipping on your first order! TRUST ME!

I was so surprised and disappointed by the bad costumer service I experienced... I can't believe that this type of large chain could even afford it.
This happened to me twice by now!
My package never got here at all, when I asked what's going on- since it was an urgent shipment, I was passed around between 10 costumer service representatives who "checked" what's going on for over 4 days. They never gave me an answer to why my shipping never arrived even, and offered 10 ponds voucher instead of the package... What?!

Selfridges do not even deserve 1 star but it wasnt possible to review without at least 1 star!

I will never shop with this company again after ordering sandals and paying for the product only to be sent a different product as the product I ordered was actually out of stock.

Selfridges and co should never have accepted my order or charged me for the product in the first place.
Instead, I was then expected to return the product(that I did not order) to the post office before I could get a refund (for the product I did not receive) Appalling service - lets see if I ever get the full refund I have requested... I have no confidence in this company whatsoever - I should have read the reviews first!

Very disappointment their customer service.

I ordered Selfridge + Global delivery service and it doesn't work.
I phone them and they said they call me back, but never phoned me.(Typical bad service tho)
I have to phone them more than 10 times and no one can't not solved the problem and some of the staff was blame on my browser or laptop….

Also,,,,, I ordered some products online and they charge me extra £ every time and I have to chase them to refund the money.
They have horrible online system and you shouldn't trust them.
Especially the delivery time never on time.

Also,,,, I ordered my friend birthday for two bottle of wine.and state said "Delivered" but one of them are outside her front door, one of them are in her rubbish bin because the wine bottle was broken! If she didn't realise that they just hide them.

I was charged 3 times for the same order (website 3 times show issues with payment). No confirmation of my order (no order number), no confirmation on my email. Called customer service straight and they said my orders are not in system so they can't help me. So where is my money? BEST THING TO DO IS AVOID THEM!

I wish I had read the reviews before
I wish I had read the reviews before ordering from selfridges. My first order and I also paid for the yearly plus delivery. Ordered 2 all saints shirts in medium as I already had one the same in that size which fits OK. But both shirts seemed a little too large so I returned them both after only trying them on. I have received a refund for only one as they are refusing to refund the other saying it has been worn. I never wore it and will be raising a resolution with PayPal who I used to pay. Safe to say first and last time with selfridges, I hope they wish they had treated customers better when they end up going into administration.