Selfridges & Co

I purchased a coat back in October of 2015 and they sent me the wrong item in the US. I returned it back to them and they told me they had sent me this coat, because the one I wanted was out of stock. Then they told me that I would get my refund for the coat as well as for the shipping. I did receive my refund for the coat, but it is now March 2016 an they have yet to give me the money for my shipping for $45 US. I have sent numerous emails with the receipt, called them and they keep stalling me and telling me that they have tried to refund me and it is not going thru for some reason. Now, they refuse to answer my emails.

Ordered a neom oil diffuser with oils on 22nd November. (Took payment from my card in full at the time) By the the 3rd December my oil diffuser had been cancelled by Selfridges with no explanation. Oils had then been dispatched. Why would I need the oils If I can't use them without the diffuser? Was promised a call back by the manager to check stock availability (never happened) wanted this as a Xmas present for my wife but now she will be disappointed. I pay £40 a year for this account. Never have I seen such a incompetent level of service.

Ordered a Ted Baker hand bag which broke within 5 uses, contacted Selfridge's, they asked me to send pictures which I did and haven't heard back in 3 months. Do not buy from this company.

I ordered food for xmas, nice things from 'home' and when it arrived someone had opened it, eaten half, stuffed the rest back into the box, wrapped and sent it to me! Customer service apologised and refunded the cost of the opened item. HOW DOES THIS COVER IT? It is DISGUSTING! Do not order from there.

Am extremely disappointed with the service I received from Selfridges regarding my recent purchase of Gucci sliders. I thought I was buying a high-quality product from a reputable retailer, but my experience has left me feeling frustrated and let down.

Within just four days of wearing the sliders, I noticed that the glue was coming away on one of the sliders. Naturally, I reported this issue to Selfridges, expecting a straightforward replacement when I returned from my holidays. However, to my surprise, they claimed that I had damaged the sliders due to incorrect usage.

I find it hard to believe that there are many different ways to wear sliders, and I assured them that I only wore them for about an hour on the beach and while walking to and from my water villa. Yet, they refused to acknowledge my complaint and instead accused me of causing the damage.

This kind of treatment is completely unacceptable, especially considering the amount of money I have spent on designer items from Selfridges in the past. I had always believed that their customer service matched the luxury image they portray, but this incident has shattered that illusion.

As a result of this experience, I have decided that these Gucci sliders will be my last purchase from Selfridges. I simply cannot justify giving my hard-earned money to a company that refuses to take responsibility for their faulty products and treats loyal customers in such a dismissive manner.

Out of principle, I am considering taking further action to address this issue. Selfridges needs to understand that their customers deserve respect, fair treatment, and timely resolutions when faced with faulty products. It is truly disheartening to see a once-trusted retailer fall short in such a significant way.

I wish I could give the company zero starts! They are absolutely the worst!
While they have some great deals and designers, do not expect to get a refund if an item you order does not fit you. After a month since I returned my order, I finally contacted them and asked about my refund. Oh, well, they do not know what happened to my return!
I returned an item with DHL the day after I received it. The DHL employee picked up a package in person as they always do when I return something I bought on European websites. However, DHL does not usually give me a receipt, which I do not care much about since there is never an issue with their services. So I provided Selfridges employee with a return number from my email confirmation of a pick up. Apparently, Selfridges has no record of my return and they refused to give me a refund. I would at least expect them to contact DHL and find out about what happened because other Selfridges customers could have an issue with their deliveries and returns. Instead I just got an answer that Selfridges does not know what happened and they are not going to refund my purchase!
I advise everyone to spend your money elsewhere! I rather pay more than trust Selfridges ever again!

I ordered 6 items, and that was my second Time ordered from them, one item was missing I contacted them right away through Facebook, and they relied fast and refunded fast, what happened at those bad reviews didn't happen to me, so I placed my third order right after I got my refunds, anyways, guys, they are legit, their price are much lower than any USA shopping site, and their package are really stunning tbh, just btw they Use DHL express shipping and they ship really really fast, I'm located at New York, always got my stuff the next day I ordered it, and trust me buy the Selfridges Plus GLOBAL shipping on your first order! TRUST ME!

Ripping off customers during COVID
Hands down the most horrendous experience I have ever had. I purchased a pair of shoes which I've been eyeing for a long time and it took me ages to save up for it. When it arrived, unfortunately it did not fit me - it was too small. I was unable to exchange it for another pair because they were all sold out so I had to return the item for a refund. I then found out I was shortchanged $338.60. When I emailed their customer service team to enquire about it, they refused to refund the $338 which I paid for duties charges even though the goods were returned to them. This has never happened to me with any other overseas retailers before, let alone Selfridges, which is supposed to be a well known department store. All other retailers I've purchased with, big or small, if you return an item, you get a FULL refund of the amount you paid! I have also contacted my local customs office and they advised me that only the ‘owner' of the goods (which in this case is Selfridges since I've already returned the shoes to them) can claim a refund for the taxes & duties. I am unable to claim it myself. I feel robbed. $338 is a lot of money for us ordinary folks, especially during COVID. I am disgusted with the way they handled this and will never purchase from them again. I also paid for a Selfridges+ membership which costed me $70. More money down the drain for no reason.

Two days after ordering some items on Selfridges online, I was told that one of the items was out of stock. I called up customer service the very next morning to clarify because the item is still available online for purchase. She told me that the item was positively out of stock at the warehouse. However, it was still on the website. The lady on the phone told me that I could purchase the item online again and would still receive the same out-of-stock notification days later. Displaying goods that are not available for sale is an unacceptable practice that is misleading and fraudulent. Worse still, instead of consulting me on what to do with the remaining items, I was told that they were already on their way to be dispatched. I told her that I was extremely unhappy with their service so much so that I'm willing to cancel my entire order of items that I really wanted. I'd rather get the items elsewhere from a company that engages in deceptive practices, has a broken website and online stock system plus terrible service standards.

A week later, Selfridges is still holding on to my money despite unavailability of goods.