SendGridReviews 57

We had been sending out around 1000 e-mails per day using G-Suite (via SMTP), and with new features being released we projected that we would exceed G-Suite daily 2000 message limit. So we moved over to SendGrid with the expectation of no more than 100K message per month, and chose the 20.00 plan that was in line with our volume requirements. Within 4 days Yahoo/AOL mail became deferred because Shared IP's were being blacklisted based on other users mail practices. So we were stuck, the only way to address the issue was to upgrade to a PRO plan at 4 times the price, so that we would be sending mail over a dedicated IP address. I never got the feeling that support was trying to resolve the issue, but instead were explaining the problem, and offering the upgrade path as the only solution. It was as if their pool of shared IP addresses was one deep, and if it became blacklisted that was it. I got the feeling that this was an up-sale approach, rather than an issue I just happened to run into after 4 days as a new customer. Not sure what we will do, but I upgraded today just to get our mail moving again. After 72 hours of sitting in the outbound queue, the mail will simply be discarded as undeliverable. Do not use this service unless you start out on a dedicated IP plan. Otherwise it's completely undependable.

We used SendGrid for nearly two years with few real problems and good service response when the very occasional issue did arise.

In the last month, the IP pool we are in had become constantly contaminated and our emails and newsletter would get blocked, at least 2-3 times a week.

They would, in the past, move known-good senders (like us) to a different pool. Not anymore. Any contact you make with them starts with "We're terribly sorry, etc." and then immediately afterwards, "The solution to this is to moved to a fixed IP" -- which is very expensive on SendGrid and, as is well known, is not a panacea.

SendGrid should be managing their IP pools, but now it seems they are using pools that become contaminated as a means to up-sell you to their expensive fixed IP option.

Don't waste your time trying to reason with them. I tried (even contacted management) and they could not care less. Everything they say is channeled to selling fixed IP.

We're moving to a new supplier. And by the way, as we've been scouting the market, other suppliers offer fixed IP options (that we don't really need if the pool is managed well) for a fraction of the cost.

SendGrid now appears only to want to service you if you're a big corporate or a big spender.

They are outright thieves! They charge me for 50,000 twice on the same month. I only upload 50,000 on March 1, then deleted the contact on March 6. Therefore, I was charged $69.95 which I did owe. But my problems is they charge me again for 50,000 which I no longer had. I talk to support and they told me well you are charge at the end of each month. So you charge $69.95 March 1 and March 31st. Please stay away, do not give these people your credit card information. They will enjoy charging the hell out of your account.

Terrible attitude & support!

Please see below the response of the company while I was trying to open a new account:
"
Our provisioning process is done in order to protect our system as well as inboxes around the world from potential spam email. We perform many checks to determine the validity of our new customers and unfortunately some of those checks have triggered scores that are historically indicative of high risk. Our Provisioning Team will not be able to provision your account for this reason.
In regards to billing, as your account has not been activated, no payment has been processed against your credit card.
We thank you for your consideration and we wish you the best in your future endeavors.
"

When I've contacted the company and explained that I'm a real person, with proven professional background and even supplied LinkedIn link, the response remained the same.
VERY VERY DISAPPOINTING, especially because there is no reason for such an attitude - pure discrimination, shame.

I would highly recommend not using SendGrid given their horrible support and the fact that they can be easily manipulated into removing a customer from their platform if you're dedicated enough. One of our competitors managed to get their customers to register for our newsletter, and then later complain about spam despite having opted into communications. SendGrid kicked us off of their network even with the competitor admitting it to us and us offering the evidence, but they certainly kept the money.

One of the worse email marketing services I have ever used.
I was attracted by the low price compared to other similar services. Of course, there was a reason for it:
* Monthly subscription may be low, but you pay an additional fee each time you upload 10.000 emails to your contact lists. Removing invalid emails from your list is painful because the user interface is slow and buggy, and when you are done you have to reupload the list (and repay the fee, of course).
* Customer support is basically nonexistant. I had the same issues as another review below: long answering times, unprepared operators, chats closed without any explanation.
* After a few days, I couldn't log in to my account. It took me hours to get in touch with an operator, who told me that my account was suspended because I didn't provide some required company information. I did not receive ANY notification whatsoever about it.
I decided to unsubscribe and delete my account after the first month.
Never again.

What makes Sendgrid better than most other SMTP relays? Reporting, price and their great customer service. Obviously we could all run our own server and use Postfix or MS exchange but then we have to deal with the black art of actually not getting our emails shoved into a spam folder. With sendgrid we are given the tools to successfully deliver emails and can avoid most of the tricks that you would have to employ otherise. Prices is insanely low when compared to other similar services. One really good feature is their email reputation score, everytime you log in you can see where you are at and what is hurting you... open rates, etc. This is critical in developing any type of email newsletter or direct campaign. Their customer service is also great, they will actually return emails and you can do a live chat with them that does provide help (as opposed to most live chat that is out there). Great service especially for the price.