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SeneGenceReviews 83

1.9

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SeneGence Reviews Summary

SeneGence has a rating of 1.9 stars from 83 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeneGence most frequently mention customer service and pyramid scheme. SeneGence ranks 1033rd among Skin Care sites.

service
13
value
11
shipping
12
returns
11
quality
12

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Texas
1 review
11 helpful votes
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Dried my lips!
July 6, 2018

I really try to give Sengence a try. I was helping a friend fund raise for her sick son, so I bought some of the make-up products. But as I kept trying the different colors of lip gloss it would first burn, I had to put globs of it on, then seal it with a clear gloss. After one hour, yes one, I started to have "flaky" lip gloss fall off! It was embarrassing because I was attending a banquet the weekend my flaky lips emerged. When I got home to remove it with make-up remover wipes, my lips were very dry. Geez, I'll just stick to my regular use of drugstore lipstick. And I really try to help my friend, but the lip-colors I had purchased did not stay put.

Date of experience: July 6, 2018
Pennsylvania
1 review
21 helpful votes
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Awesome product
November 22, 2017

I have been a distributor since May 2017 at the height of the oos issue. Currently the company is 100% in stock! The LipSense is awesome and usually last 8+hrs for me personally! My friend has to remove it because it doesnt come off on her because she drinks water all day long. I love the colors and business opportunity. The only way to fail is if you quit!

Date of experience: November 21, 2017
Ohio
3 reviews
20 helpful votes
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Awesome Skincare!
November 10, 2017

I have used every skincare line from Mary Kay to LaMer plus what my aesthetician skincare line. I am impressed!
Customer service was great too as I had a defective bottle and they are sending me a new one.
I signed up to sell just to get the discount. I got 50% off with $600 orders. So I did times two! I am going to try to sell but if I get nowhere I still get 20%! Love the skincare for dry skin!

Date of experience: November 10, 2017
California
1 review
24 helpful votes
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Mislead & disheartened
October 31, 2017

I have only recently become a Senegence distributor, my friend who recruited me had only been a distributor three weeks when I signed up and unfortunately she wasn't as well informed as she thought. I was told that I would receive a 50% discount for the first 30 days upon signup. Not true. I only received this discount for my very first order in which I was encouraged to stock my inventory by any means necessary, including a loan if need be. I attempted to place my second order which was two days after my initial order and discovered my discount went down. The discount is based on a tier, you have to spend hundreds of dollars in order to qualify for that 50% discount. I was mislead, I don't believe it was intentional and I own that I should have researched more. So today my first month orders had earned me a 40% discount. Today, while in the middle of ordering a lip color that I had just sold for$25 a message popped up on my screen before I could hit submit that informed me, my monthly discount I had earned is now starting over and I was knocked down from my 40% to 20%. I had just sold one lip color for $25 just to end up having to pay $27.50 to replace it. I was even being taxed on the shipping and handling. When I emailed the company I received a generic auto reply telling me I could get the 50% discount if I placed an order for a little over $600. I feel foolish and stupid. Even in Mary Kay you get the product for 50% off and only have to place an order of $200 within the next three month I think. Senegence is much more strict and in my opinion, you'll end up paying more than you'll ever earn. Research for yourself how many distributirs actually turn a profit.

Date of experience: October 31, 2017
Indiana
1 review
38 helpful votes
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Great Company
October 31, 2017

To all of you who have been complaining about the NO STOCK issue... It has been taken care of. We have almost 50 lip colors and all are in stock! The reason behind that issue was that the company was not prepared fop the takeoff of the product. The reason there is a burn when applying the lip color is this. It burns because of the cosmetic grade alcohol that is used to sterilize the product when you dip the wand into the tube which also will kill any bacteria you may have on your lips when applying. The first time you try LipSense it can tingle. This is because the lips are dry and not sufficiently moisturized. Those without dry lips do not notice this. The sensation will stop once you have finished the application and applied the moisturizing gloss. After you have used the Gloss for a day or two you will rarely ever experience the tingling again. Dry lips can be caused by repeated use of wax and paraffin based lipsticks, which, by their nature, can cause dry lip tissue. You can eliminate this by conditioning the lips for a few days and not using any wax based products. Once you use the LIPSENSE and the Moisturizing Gloss on a regular basis the dry lips will be gone forever. I myself have been using LIPSENSE for months and the only time i experience the "tinge, burn" is if I have gone several days and not used the gloss or lip balm.

Date of experience: October 30, 2017
Oklahoma
1 review
7 helpful votes
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How can one sell a product that is never in stock? Why when you ask for assistance all you get is check online. Or, I have hundreds of people under me, they don't have problems like you? WOW! Great help from those trying to sell your product! Sad point - I love most of the products I have purchased.

Date of experience: September 30, 2017
Arizona
1 review
37 helpful votes
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I agree the way this company handles it's out of stock problems is bad. You should be able to sign up for the product so that you know about when you might receive it. But I have only been using it for a 2 weeks but I can already see the difference in my complexion. I am 71 years old and I am seeing fairly deep wrinkles disappear. I am using the Climate Control, the Dry Day Moisturizer, and the Anti-Aging Foundation. I want to wait a couple of months and then I will try some more of their products like the actual wrinkle remover, etc. The texture of the lipstick takes getting use to but there too I am seeing an improvement in my lips that tend toward being chapped. I'll check back in 6 mos if my rating declines.

Date of experience: August 30, 2017
Kentucky
1 review
9 helpful votes
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I really do like the products but they are NEVER in stock. Typically, demand greater than supply is a good business model UNLESS it turns buyers away from your product forever! If I owned this company I would be would get some more manufacturers ASAP. Do they not want to make as much money as possible?! I really don't understand why they can't keep products in stock.

Date of experience: August 24, 2017
California
1 review
9 helpful votes
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Bad business
August 24, 2017

If I could give a no-star I would rate this company with none what started off as a great idea to have a lipsense party turned into a bad one had a lot of trouble with the distributor from her being 45 minutes late to our party when you have a party the distributor supposed to let you know about the history of the company and what it's all about she knew nothing she had a game setup and my mom won a prize opened it which was body cream and it was already used she had brought her husband and daughter to the party argued with her daughter about not letting her put on the product. After that not being able to get the product when she said she could to changing the time to when she could get the product to trading somebody to receiving it at an old address to telling me she got everything and giving me a time to drop it off to not showing up and then letting her husband take the phone and disrespectfully message me so I decided to call and see who I needed to talk to someone about my complaints about their distributor however they don't have a phone number just an email so I did email them however I called corporate to see if they could help after the lady at the desk asked me what happened and I start telling her it was long story and she asked again so I told her what happened she puts me on hold comes back with an attitude and tells me that she can't help me she's just a girl in the office at corporate and if I'm want to complain to email and hopefully they'll get back to me but they have hundreds of complaints a day so it may take a while... first of all if you have a hundred complaints a day obviously there's a problem and they still have not gotten back to me this company is ridiculous and I will not be dealing with this company again. Besides to fight to get my mother and grandmothers money back. I guess corporate sets the standards to be rude to their customers so their distributors Can as well.

Date of experience: August 24, 2017
Wisconsin
1 review
6 helpful votes
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Same experience
August 7, 2017

I was excited to join the company as a distributor. The product was always out. I couldn't order 300 if I tried. I do like the staying power of Lipsense, but I really don't like the feel of it. My upline gal was great, and let me know when product was available. When I went to order, it was already sold out. I just received an email too stating I need to order 300 pvm or whatever, and there was no way to do it unless I order product I wouldn't use or need. I also agree that the tax with the shipping and handling was a lot. Not for me! Really disappointed and would not recommend joining at this time.

Date of experience: August 7, 2017
Illinois
1 review
34 helpful votes
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I joined within weeks of the "out of stock situation" as we called it, and it really was incredibly difficult. I couldn't just have people order whatever they wanted, because there were often only 1-2 LipSense colors in stock. And any time something would come back in stock, it would immediately sell out.

Fast forward to today: we have plenty of colors in stock, and they're not selling out in a matter of minutes or hours, but rather WEEKS - not because no one is buying, but because they have been able to ramp up production. Additionally, we appear to be on track to having all 36 colors in the permanent line back in stock by October.

This company exploded all of a sudden, and they simply couldn't keep up with demand. Honestly, that's not a bad problem to have! But SeneGence took the necessary steps to remedy the issues, and things are getting back to normal. I will say, anyone who signed someone up during that time, without disclosing to them how dire the stock situation was, did themselves, their recruits, and the company a huge disservice! That was not right, and I feel so bad for those people who were misled.

I'm so glad I stayed despite the struggles. It's better now, and business is still booming!

SeneGence Independent Distributor #*******

Date of experience: August 1, 2017
Australia
1 review
24 helpful votes
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Frustrating
July 25, 2017

I agree, I couldn't do 300 pv. The colours are great but I don't like how the lipstick feels and it didn't last more than 4hrs, I wanted it for travelling. The company makes you feel that you are the only one having the problem. You have to sell a lot of product for 300 pv, also you have a 6 monthly renewal subscription, I didn't get told when I signed up.

Date of experience: July 25, 2017
Colorado
1 review
29 helpful votes
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I joined Senegence for the LIPSENSE which I will say is great for bridal! That is what I carry in my case. Being that I am a distributor I am on these secret groups and I have got to tell you... Consistantly my feed fills with people braking out from the skincare product asking what they should do. I really cannot stand behind a line like this and I'm not to impressed with anything other then the Lipsense.

Date of experience: June 29, 2017
Arizona
1 review
19 helpful votes
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Not impressed
June 5, 2017

It burns putting it on. Chaps my lips. Has a bitter taste gets on everythingvyou eat. Cant be good for you

Date of experience: June 5, 2017
Pennsylvania
1 review
30 helpful votes
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I had written a nice review a month ago. I joined in April, and now have more experience with what the company is actually about. I do still love the products, so it's a shame that the company is doing nothing to help new distributors succeed.

After doing "the math" of continuously purchasing 300pv I realized that in 6 months, after working hard and having great sales, I'd only have made about $50 a week for all my efforts. If anyone is interested in seeing a copy of this you can message me and I'll show you. But it's pretty basic math.

I also had a very negative experience with customer service, when I emailed asking for an updated Beauty Book since what came in my $63 "kit" was out dated. They told me to buy a book or cross out with a sharpie the old colors in the book. REALLY?! I am seeing "going out of business" sales all over the place, because Distributors hoarded colors during the OOS situation, and are now in a panic, and in debt. Customers now know they can get a color for as low as $11 anywhere, so why would they pay $25 for one? The only way to make any real money, is to convince a new distributor to sign up under you and then PUSH them to continue to order 300pv or more a month. SeneGence basically forces you to do this with the way they have their discount set up. If you buy less, you only get 20% or 30% and your "profit" from selling it is eaten up by their crazy shipping and handling charges.

They took away all the incentives for signing up, or signing anyone else up. The top girls make 40K a month because of the distributor sign-up boom, but as fast as it went up, I see this going downhill, just like LLR did.

Date of experience: May 22, 2017
New York
1 review
24 helpful votes
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I'm a long time distributor I originally signed up mid-1990's. This year has been chaos Senegence. To me, it seems a distributor can only get the product if they are a high producer or a new distributor. When I can not order product and my long time customer tells me "This person has stock so I ordered it from her" It kills me and makes me feel so maltreated.

Date of experience: May 22, 2017
Canada
1 review
9 helpful votes
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The products are good but the way the company is run is discusting! Your lucky to get refunds and they take months to get. The customer service they give is pretty much non existent because you can't ever get ahold of anyone or even leave a message. They make many excuses to people as too why there is lack of product with nothing to back up there claims. You have been warned!

Date of experience: May 17, 2017
Mississippi
1 review
22 helpful votes
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Buyer Be Ware
May 17, 2017

I was amazed by the product even though I had never tried it. Was excited to buy so I joined th become a distributor to get the discount and possibly have some extra money! My upline that I signed under NEVER mentioned to me about the problems they were having. All of the OOS issues and NEVER told me I would not be able to order. Been trying to get through to customer service to get my money back but can't get anyone to answer the phone. It's been 6 months and still nothing to order but I have received an email tell me since I haven't placed any orders my distributor status is fixing to be inactive! Y'all can keep the $55 and stick it! If I was aware of all of the problems I wouldn't have joined. Someone needs to tell these leaders to stop signing people just to make their commission checks fatter and lying to the public!

Date of experience: May 17, 2017
Washington
1 review
22 helpful votes
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Yes, this company has been experiencing some growing pains and was probably caught of guard with the intense popularity that LipSense has seen in the last 6 to 8 months. Yes, OOS has been an issue - has it stopped me from succeeding - nope. Do I have lots of color - yes! I suspect great things on are the horizon for this company. Distributor #*******.

Date of experience: May 17, 2017
Nebraska
1 review
8 helpful votes
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Saw it and before I ever tried it, I was sold and signed up as a distributor. The claims and videos are true. It does NOT budge. The great thing about this company? LipSense is the tip of the iceberg. There are SO many other amazing products - long-lasting make up and anti-aging make up and skin care.
2000% growth in the past year!
The OOS issues are the result of the astronomical growth. The company is building, hiring, producing, expanding, contracting out work...
I'm sticking with this company. Yes, it's hard right now, but I recognize a remarkable product when I see it. And tell me this - what other MLM company allows a NEW distributor to immediately make 50% profit on sales? I have consistently ordered this product for 50% off since I joined early February (yes, I received a 50% discount for a volume purchase, but most companies don't even give their distributors the option of receiving such a great discount).
GREAT compensation plan. Incredible support from uplines and distributors across the nation. I'm not going anywhere!
If you are interested now - let me know. I'm not just wanting to "sign you up".
I am an encourager and supporter of my team of more than a dozen women.
Your success is my success.
Distributor #******* - $66 with tax to sign up
Then email me and we will get started!
*******@gmail.com
Michelle - Wife, mom, nurse practitioner, nursing faculty, and SeneGence Independent distributor in Omaha, NE

Date of experience: May 15, 2017