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How would you rate SeneGence?
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Canada
1 review
20 helpful votes
Follow Janene J.
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Impossible
April 7, 2017

I began this in 2016 and they have yet to get stock in. How is a distributor supposed to make anything when you can't order stock. Another thing is getting on to the site when new stock comes in! You CAN'T! I am so disappointed with this whole thing. Beware if your planning on joining as you make nothing!

Date of experience: April 7, 2017
Ohio
1 review
8 helpful votes
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I can wear any cheap dollar store brand make up, avon, etc. but i CANNOT wear anything from this company, especially lipsense. I had a reaction from it (shedding skin, rash and pimples) all around my mouth from this product. This is not healthy nor should be tolerated on the market! I had to stop immediately and getting my money back was a little difficult. I purchased the item around Xmas and didnt use it right away, so naturally the distributor didn't want to take it back. And it appeared she doesn't keep that much stock on hand, always had to get from other people. Whole experience was weird!

Date of experience: August 17, 2018
Canada
1 review
9 helpful votes
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The products are good but the way the company is run is discusting! Your lucky to get refunds and they take months to get. The customer service they give is pretty much non existent because you can't ever get ahold of anyone or even leave a message. They make many excuses to people as too why there is lack of product with nothing to back up there claims. You have been warned!

Date of experience: May 17, 2017
Ohio
1 review
9 helpful votes
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I really do like the products but they are NEVER in stock. Typically, demand greater than supply is a good business model UNLESS it turns buyers away from your product forever! If I owned this company I would be would get some more manufacturers ASAP. Do they not want to make as much money as possible?! I really don't understand why they can't keep products in stock.

Date of experience: August 24, 2017
Ohio
1 review
16 helpful votes
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FRAUD!
December 13, 2016

I went online to purchase the lip product. The Senegence website connected me with a local distributer to purchase the product via their site. I purchased the item via paypal and my account was charged immediately. After 30 days and no items I contacted the distributer via email and received no response. I also reached out to the company directly via email and received no response. After reaching out to paypal to dispute the payment for non receipt of goods the seller responded that she did not receive the email order, then she later stated she did find the order in her spam. Now it has been 40 days and I am requesting my money back since I still have not received the items. I also called customer service from the company website and they refuse to help and state"you have to deal with the distributer". Would not recommend this company!

Date of experience: December 13, 2016
Texas
1 review
11 helpful votes
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Dried my lips!
July 6, 2018

I really try to give Sengence a try. I was helping a friend fund raise for her sick son, so I bought some of the make-up products. But as I kept trying the different colors of lip gloss it would first burn, I had to put globs of it on, then seal it with a clear gloss. After one hour, yes one, I started to have "flaky" lip gloss fall off! It was embarrassing because I was attending a banquet the weekend my flaky lips emerged. When I got home to remove it with make-up remover wipes, my lips were very dry. Geez, I'll just stick to my regular use of drugstore lipstick. And I really try to help my friend, but the lip-colors I had purchased did not stay put.

Date of experience: July 6, 2018
Virginia
1 review
13 helpful votes
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I first bough the LipSense - hated it. Burned and did not last like promised. Awful. Then my distributor sold me a $200.00 set of cleanser, moisturizers and eye cream. Only the night cream was decent. The rest was not even worth using. But the WORST is the eye cream. Even a speck of it cakes in my fine lines under my eyes. I was told to use less - no difference. Then I was told to only use it at night and get another one for day. WHAT? The 3 in 1 cleanser is so harsh that I could never use it twice a day as recommended. I just threw $200.00 away. :(

Date of experience: September 6, 2018
New York
2 reviews
16 helpful votes
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I got sucked into this business because a popula vlogger on YouTube started advertising it. Make sure you get all your information before joining this company. My uplin recommended I put all my stock purchases on a credit card so I could get rewards points. Yes, they actually recommend you go into debt to buy their product. The bad thing about this business is that you have to purchase stock or get a SeneGence approved website, which costs $300 on top of your starter fee. If potential customers want to purchase through the SeneGence site, you will not show up in the distributor locator because you did not pay the $300. This company is crap. Join another MLM or start your own business. You'll make more money.

Date of experience: January 3, 2017
Washington
1 review
19 helpful votes
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Blistered lips!
December 19, 2019

I am so pissed! This lipsense blistered my lips. Tried it again thinking it was a fluke. Oh no! Not a fluke. Now my lips are blistered for Christmas photos. Go get a normal store bought product and save yourself the money and the pain. For the money, this stuff should be gold.

Date of experience: December 19, 2019
Pennsylvania
1 review
21 helpful votes
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Awesome product
November 22, 2017

I have been a distributor since May 2017 at the height of the oos issue. Currently the company is 100% in stock! The LipSense is awesome and usually last 8+hrs for me personally! My friend has to remove it because it doesnt come off on her because she drinks water all day long. I love the colors and business opportunity. The only way to fail is if you quit!

Date of experience: November 21, 2017
Texas
1 review
4 helpful votes
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DONT ORDER
May 4, 2021

I AM NOT VERY HAPPY CUSTOMER…I HAVE TO PAY THE SHIPPING FEE…. WOW…. I DISAGREED WITH YOUR SERVICE…. FYI YOUR REVIEW WILL BE 1-STAR…. I AM NOT CUSTOMER SATISFIED…
You have to pay the shipping fee if you wanna exchange the products... it say 100% guarantee customer satisfaction... NAH... dont order

Date of experience: May 4, 2021
Australia
1 review
24 helpful votes
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Frustrating
July 25, 2017

I agree, I couldn't do 300 pv. The colours are great but I don't like how the lipstick feels and it didn't last more than 4hrs, I wanted it for travelling. The company makes you feel that you are the only one having the problem. You have to sell a lot of product for 300 pv, also you have a 6 monthly renewal subscription, I didn't get told when I signed up.

Date of experience: July 25, 2017
Mississippi
1 review
22 helpful votes
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Buyer Be Ware
May 17, 2017

I was amazed by the product even though I had never tried it. Was excited to buy so I joined th become a distributor to get the discount and possibly have some extra money! My upline that I signed under NEVER mentioned to me about the problems they were having. All of the OOS issues and NEVER told me I would not be able to order. Been trying to get through to customer service to get my money back but can't get anyone to answer the phone. It's been 6 months and still nothing to order but I have received an email tell me since I haven't placed any orders my distributor status is fixing to be inactive! Y'all can keep the $55 and stick it! If I was aware of all of the problems I wouldn't have joined. Someone needs to tell these leaders to stop signing people just to make their commission checks fatter and lying to the public!

Date of experience: May 17, 2017
Maryland
1 review
24 helpful votes
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Senegence
March 28, 2017

I love the lipsense, but the company is run very poorly. I loved the lip product so i became a distributor. $55 ($63 with tac etc) gets you in. Once in i saw hardly NO product is in stock! I ordered what i could, placing orders totaling $409. In a months time i have only recieved 2 lip colors, 2 oops, and 3 glosses. The others are "backordered" or "ready to ship"... For weeks!? Im not ordering anything else. They dont seem to know how to run a company.

Date of experience: March 28, 2017
West Virginia
1 review
21 helpful votes
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I've been using Senegence products for about 3 years and my skin has improved dramatically. I use to struggle with terribly dry skin which was causing tons of aging. Through the use of their products like Climate Control, Nangai Oil, and their 3 in 1 cleanser and moisturizers by skin is hydrated and moisturized. I also espcially love their shadows, tinted moisturizer, and foundation. All good stuff!

Date of experience: May 3, 2020
Colorado
1 review
29 helpful votes
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I joined Senegence for the LIPSENSE which I will say is great for bridal! That is what I carry in my case. Being that I am a distributor I am on these secret groups and I have got to tell you... Consistantly my feed fills with people braking out from the skincare product asking what they should do. I really cannot stand behind a line like this and I'm not to impressed with anything other then the Lipsense.

Date of experience: June 29, 2017
Kansas
1 review
18 helpful votes
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Terrible company
July 9, 2020

After being a Sengence distributor for 12+ years, I was deactivated. Not putting in an order since COVID 19 In March, They deactivated my account. Like the product but the company really sucks, they have no loyalty to their distributors!

Date of experience: July 9, 2020
Georgia
1 review
0 helpful votes
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Blisters
January 5, 2023

My lips broke out in blisters and I have never had mouth blisters before. Kissed my husband and he also got a blister. You can't make this stuff up.

Date of experience: January 5, 2023
Arizona
1 review
14 helpful votes
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I wish I never heard about this comanpy/product. Biggest head ache. All the girls do are lie and cheat you for your money. Before I had even placed my order, no one told me about their being a out of stock issue. If I would have known from the beginning I would have NEVER signed up. Then hearing every week, "the stock is coming back, stay positive it's a great comanpy" LOL... what a joke. What makes it even more pathetic is the company has been around 17 years... what an embarrassment! The ladies running the company are beyond clueless and it shows. For anyone who actually things this is a great company has serious issues. The product isn't even as great as people make it. It barely last especially when you eat, this whole thing is a joke and I fell for it. It took me months to get a hold of anyone at customer service and they have so many BS lies, everyone is always in a meeting or training... maybe management and owners should close down because this will never get better. You can run a company when you are clueless. The service is beyond horrible. I've been in customer service my entire life and have never encountered such horrible service and the attitudes are ridiculous.
You can't say you worked part time when they is NEVER STOCK. This company deserves no stars.

Date of experience: May 11, 2017
West Virginia
1 review
26 helpful votes
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Life changing
July 24, 2018

The products are amazing, my skin has never looked better and the compensation plan has changed my family's life. I'm forever grateful for finding this opportunity!

Date of experience: July 23, 2018

Overview

SeneGence has a rating of 1.9 stars from 83 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeneGence most frequently mention customer service and pyramid scheme. SeneGence ranks 812th among Skin Care sites.

service
13
value
11
shipping
12
returns
11
quality
12
+4