American Express Serve
business logo of American Express Serve

American Express ServeReviews 46

1.0

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American Express Serve Reviews Summary

American Express Serve has a rating of 1 stars from 46 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with American Express Serve most frequently mention customer service, jackson hewitt and debit card. American Express Serve ranks 13th among Debit Card sites.

service
33
value
32
quality
32

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California
1 review
3 helpful votes
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Do not join Serve
March 10, 2022

Too many fees you can't take money off the card at certain places. You can't transfer money it's really a waist of card honestly and to say Jackson Hewitt allows this yeah I won't be back next year and it's not just me no one likes these cards I suggest they try a new one.

Date of experience: March 10, 2022
Texas
1 review
1 helpful vote
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If I could give them a zero I would! All I can say is don't ever lose or get your card stolen cause they will take forever to get you a replacement and charge you $20 if you want to get one expedited and the customer service is just as worse! I do not recommend them at all!

Date of experience: January 27, 2022
Michigan
1 review
0 helpful votes
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When a card arrives unrequested and has the American Express name on the card, American Express is complicit in the promotion. I complained to to American Express and they do not take any responsibility for the solicitation despite the fact that their brand name and logo are on the card and someone has to request approval by American Express legal. Bad move.

Date of experience: October 21, 2021
Nevada
1 review
2 helpful votes
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! CONSUMER BEWARE!
October 12, 2021

BEWARE!

Terrible operation. Wayyyyy too many fees... You CAN get ACH deopsits but CANNOT use money wallet with any merchants although there is an account and routing number associated with the card account. Customer service will hang up on you if they cannot resolve an issue. They give false information.

Overall -******* stars. I will be using my funds elsewhere

Date of experience: October 12, 2021
Georgia
1 review
3 helpful votes
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Holding funds
September 7, 2021

I've been using american express serve for three years. I've previously rented hotels and have had an incidental charge held for 10 business days for three years. Until recently aug 2021 i've had 400 dollars worth of incidentals that they are now advised can hold up to 30 days. I've never had my funds held that long and wouldn't have used the card if i'd known they would hold it that long. My transactions from before never took that long but their implying it's always been their policy. You t hasn't. They are holding my funds gaining interest and not allowing to to access for 30 full days. I recommend anyone using this service to not expect any holds to release for 30 days. I was blind sided and they can care less

Date of experience: September 7, 2021
Louisiana
1 review
1 helpful vote
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This(serve card) is an atm card kind of scam. They charge $5 per usage of the card no matter what you do with it and also only limit per month to 2,000 limit and is under american express logo so just a fair warning this card is not worth the time they even charge ya a fee for depsoiting on it and only allow 1 deposit a month no matter what the ammount is.

Date of experience: April 3, 2013