American Express Serve

Used bill pay, they said it was sent but the Bank it was supposed to go never, got my payment and Amex said they can do anything I will never used again!

The henchman for AMERICAN EXPRESS, one of the nation's pioneers in the world of finance, had a staggering year with numbers it had nwill beot seen in a long, very long time. How is it that they can change their policy to suit their needs at their will and receive protection from the industry leaders. Policies state as follows, "Monies being held will be returned when the merchant completes the transaction." When it should state that monies being held by the merchant will be returned when we (AMERICAN EXPRESS) feels like returning it. AMERICAN EXPRESS is allowed to do what no person in the United States of America is allowed to do. Should I exercise the practices that AMERICAN EXPRESS does I would be arrested for fraud. As AMERICAN EXPRESS should be. AMERICAN EXPRESS will verbally say this is their policy which contradicts everything the written policy says. So AMERICAN EXPRESS how much more money do you think American's can be defrauded out of this year. How much more money, AMERICAN EXPRESS, can you lie, cheat and steal from the hardworking people of this great country. AMERICAN EXPRESS should be like the ostrich and not the rhino. Please AMERICAN EXPRESS go bury your head in shame. You have but one brand name AMERICAN EXPRESS and u do nothing to deserve or protect that name.

Applied for income tax advance through Jackson Hewitt. Serve card never arrived, and I was not given access to my funds. When I called customer service, it was outsourced to a foreign country where the representative barely spoke English. They kept me on hold forever and never resolved my concerns. All they did was tell me to wait 30 days for the card to be issued. What a scam. Stay away!

Don't use, was supposed to get my refund 2 days ago. One person tells me in 24 hrs and the next tells me 8 days. Will never use this again or Hewitt Jackson. Not worth the extra money I spent. Going back to hr block

I got a prepaid Serve card that my tax refund was deposited into. It is so strict and so limited. I can hardly use it. There is a $500 daily limit and that includes purchases and withdrawals. If you try to login and cannot, it will lock you out and you have to call them to unlock it. The customer service reps are from probably India or Pakistan so it can be hard to understand them. I've only had the card for two days and I've had to contact them to get several issues resolved. Also, even though they give you a routing and account number, you can't use it as a bank account with your PayPal account. In the future I'll just have the money deposited into my bank account instead.

I got my visa debit card to pay bills. They sent me a routing number & acct. No. So when the card number wasnt enough, I used those also. 2 months go by & I find out from my creditors (which have marked me thanks to serv) they told them my acct was frozen. I called serve 3 times & each time they told me everything was fine my acct was not frozen & was good to go. This last time I finally find out the acct. Number & the routing number are FALSE! No good, fake! NOT TO BE USED. Instead of helping me get ahead, they have ruined the little credit I had. Now it will be another 7 years before I can start over thanks to serve.bull

I called to get a replacement card on 1/18/24 advised representative that address on file was incorrect, have moved from that address over two years ago. Advised wait 7-10 days for card, those days came and went never received card. Reach back out to customer service on two occasions was advised it was sent to correct address and continue to wait, also given FED tracking number which was invalid. Third call back spoke with a very tacky unprofessional rep, he advised me again it was mailed to correct address and continue to wait... Fast forward to 2/8/24 another call made was advised mailed to incorrect address, address was given informed card will be here 2/14-it's 2/15 NO CARD HASN'T STILL ARRIVED! Call customer service 2/15/24 to see what the issue, UNPROFESSIONAL RUDE, someone that listen to only respond... not to understand and comprehend not very helpful...

Too many fees you can't take money off the card at certain places. You can't transfer money it's really a waist of card honestly and to say Jackson Hewitt allows this yeah I won't be back next year and it's not just me no one likes these cards I suggest they try a new one.

I bought a serve card from Dollar general to pay my electric bill that was being disconnected that day if I didn't pay 440 dollars. Put 440 cash on the card and can't spend it. Have called numerous times in last 4 days and get the run around...I have a lady on the phone right now trying to connect me with upper management I suppose and it's been several minutes. I believe they should take responsibility and pay my reconnect bill. It' says on the card can spend immediately! That's false advertisement. If my card isn't handled today I am reporting to the better business bureau.that's sad to do ppl like this.

Had someone pay there cable and internet using my card calling as soon as I got the notification and was told to call the cable company to see if they could help, you have no theft protection on this card if someone gets your numbers pays online absolutely nothing can be done

I've been using american express serve for three years. I've previously rented hotels and have had an incidental charge held for 10 business days for three years. Until recently aug 2021 i've had 400 dollars worth of incidentals that they are now advised can hold up to 30 days. I've never had my funds held that long and wouldn't have used the card if i'd known they would hold it that long. My transactions from before never took that long but their implying it's always been their policy. You t hasn't. They are holding my funds gaining interest and not allowing to to access for 30 full days. I recommend anyone using this service to not expect any holds to release for 30 days. I was blind sided and they can care less

I have tried multiple times to close this card online and via phone no luck. No email to try and there is a fee without direct deposit. I will be reporting as fraud with the next deduction as I cannot close my account or change the bank#

Its a shame i have to give 1 star bc i would give NEGATIVE stars if i could, this "card" is an absolute nightmare. Transfer fees are 17$. Monthly fees are 9$. Everytime you try to make a purchase online the card will just decline the purchase. And everytime this card declines a purchase They hold the money for 2 weeks for no reason every single time. This place is a joke and it is borderline criminal. They do these holds on every declined purchase so they can keep you with money on that card. So you dont spend it all as soon as you get it and so they can charge you some more 10$ monthly fees what a joke. Screw this company and this card, they should honestly be thrown in jail. It is not legal to hold peoples money hostage for months on end bc of their incompetence.

This is a scam. I have two of these cards with hundreds of dollars on them and cannot access my money. I can't register one of them and no one in the company will help me. The other one is declined everywhere. Do not fall for this scam. They take your money and won't give it back to you.

If I could give them a zero I would! All I can say is don't ever lose or get your card stolen cause they will take forever to get you a replacement and charge you $20 if you want to get one expedited and the customer service is just as worse! I do not recommend them at all!

I got the Serve cash card to use with Apple Cash. Despite the literature online, there was no way to link the card to my debit card or Venmo. Total waste to time and money.

When I called customer support it was almost impossible to get to a live person for help. They were zero help and I closed my account.

After I had my card for 6 years I transfered $400 from Greylock fcu to serve The fcu took the money back,Serve wouldn't let me sever the fcu ( their CEO got busted for fraud and putting his parole officer on the)BOD) The serve guy heard what happened and then he shut down my account,This is a fraudster dream Cancelled accounts are not allowed to use CS

I got the Serve American Express prepaid debit card to save me a little money in bank fees for when I need to pull money out from Thailand. But it will not let me on the computer website or the app site since I am here. I called them and they said I can do everything by phone. That takes such a long time that this is a terrible card to use if you cannot get on to their website and check things out and transfer money. It is useless to me cause it will take so much time to always call them and do things they should have a secure website to go to. It must show that they could be a cheap company and don't have good firewalls. I will be pulling my money out and cancelling my cards. Please read other reviews on other websites this is not the card to use in my opinion. I usually read reviews one time I didn't and this is what I've had to go through. Read reviews please.

BEWARE!

Terrible operation. Wayyyyy too many fees... You CAN get ACH deopsits but CANNOT use money wallet with any merchants although there is an account and routing number associated with the card account. Customer service will hang up on you if they cannot resolve an issue. They give false information.

Overall -******* stars. I will be using my funds elsewhere

My tax refund went on this card. Serv is "holding" the money. I have no access to it. They say they can hold it as long as they want as it is a "secured loan" and is now forever in the control of Serv. It was sold to me by Jackson Hewitt as a cash card. IT ISNT! It's my refund which you agree to forfeit when you get a Serv card. Servs reps laughed and hung up on me twice.my nationally recognized bank said that Serv cards are not respected by banks and cannot be used with them.

First, my card had a transaction on it before I activated the card. I made a purchase and a few days later I could not find my card so I reported it lost or stolen. Fraud department told me that my funds will be credited if I send the affidavit back within 10 days. I sent it within the time frame and requested for another card. They said it will be between 7-10 business days. Cool…. However it's been over 1 month and I was still waiting. Customer service told me a different story every time I spoken to them. They even sent me multiple cards. I just received one of them after waiting over a month. And it cannot be activated because they sent several cards. Not to mention… they will not give my money back from the fraudulent charges for 45-90 business days! First they said it will be credited to my account within 3 days of sending the affidavit, and the affidavit must be sent within 10 days, or I'll have to wait 45-90 days if they don't receive the affidavit within 10 days. THAT WAS A LIE! I cannot access the $138.90 on the card, nor will they credit me for the fraudulent charges! It's been over a month!

Dont waste your time! It's not worth the headache! Deal with a company that can be honest and not rip you off!

Brought it to make online purchases I was not able to make the purchases they told me to register the card I kept getting denied. They said I am not approved after I already have a Card and my money is on the card They said there's nothing that they can do. All I can do is use the card in the store after giving me different false information all day. That is not what I bought it for

I have never had a card of any type that was this much of a hassle to activate. I keep being told by the automated system (because there is no human being to talk to) that I will receive a verification email. It's been 2 days and still no verification email. I enter username and password on the website that I alreadys et up and it says they dont match. I click forgot password and it asks for my card number and CVV. I enter that and it says the information is wrong. Every step of the way has been incredibly frustrating while my refund sits in the account and I cannot access it.