Servicing Stop

I received a reminder from the dealer that my Kona EV required a service. Soon after I received an unsolicited quote from Service Stop that I mistakenly thought was from my dealer. The price £186 was in line with what I expected and booked and paid up front (mistake). Shortly after I received a call asking if the collection day could be move one day to the right. I agreed and a confirmation came back and the cost had fallen to £ 171 for a full diesel service on my electric vehicle. When I called to correct the quote all I heard was an American female voice relaying a recorded message
I spoke to my dealer and he said I was the subject of fraud and anyway the fourth service on my car would cost £ 97. I managed to cancel the booking through their website and await a full refund.

I should have seen it coming

The one star is because they collected and delivered back as agreed, so not all is bad.

I booked a FULL SERVICE and got a change of oil and filter plus a phonecall asking me to spend hundreds of pounds due to several.advisories + engine flush, renew brakes oil, weld exhaust...and yes front tyres, which thankfully I had already booked somewhere else

Total cost for the full service shy of £200, Rip Off

Never Again
No, Thank you
A Bientot.

Feeling awful for being such an idiot

Told me my car will be picked up monday between 08.00-10.00am only to just call me and tell there is only one place that can pick my car up, but it will have to be the 17th? What's all that about? Why tell me something different from the beginning when asking for payment? I did pay. But now I have to wait for a refund. NOT at all impressed.

They picked up my car and refused to bring it back till paid extra for synthetic oil. Then told me it needed brakes flushed? And was dangerous to drive? Refused, as knew it was now a scam! When l received the car back, l checked oil filter and oil. Neither had been touched, even though l paid extra. Went back to the garage, had them check, and apologised, claiming it was a mistake? When l asked about a brake flush, they said they found no problem? Nothing but a scam company.

"Booked car in for its 1st service. Ford Puma, 20 months old, 17,000 miles. Collection went well, that's where it ends. Had a call from Gary Needham at Servicing Stop. He talks at a million miles an hour, telling me I needed air pollen filter, specialist low ash oil (NOT recommended for my petrol engine) full brake fluid flush (otherwise warranty would be invalidated-total lie and unnecessary for th the age of my car) and loads of other work for the service to be completed, totalling £500.
I refused the work, then motor mouth Gary became angry Gary, telling me I must have the brake fluid flushed or the service could not be completed. I reluctantly agreed and he sent an invoice. £156 for a brake fluid change, same service is advertised at Kwik Fit & Halfords for £49.99. I called back to query the massively inflated price, to be told that the work had already been completed and my car would not be returned until I paid. I asked to speak to a managed as Gary was being so aggressive. He told me all management were in a meeting until 5.30pm. I needed the car back so had no option but to pay up.
They brag on their website that Servicing Stop have appeared on Dragons Den, they don't tell you that they have also featured on Rip Off Britain, BBC Watchdog and had a scathing write up in The Guardian newspaper. I hope this bunch of rob dogs get shut down soon.
Beware of reviews on other sites that don't ask for proof of service, loads of fake 5* reviews that have exactly the same format.

The incident involved Stop Servicing Ltd and a garage appointed by Servicing Stop to carry out my job operating at the address Raynes Way, Broughton St, Manchester, M8 8NN.
On the 21/05/2024 I paid in advance for servicing and MOT on the 24/05/2024 with Servicing Stop. I was then provided with a most bizarre document which was neither an Invoice nor a proforma, with the nr *******. It contained what I had already paid for, and the estimate for a series of work, including several I did not wish to be quoted for, and contained no data for the company: address, VAT nr, or even business name. The document provided by the garage entrusted with my job, appointed by Servicing Stop and operating at the address Raynes Way, Broughton St, Manchester, M8 8NN amounted to a total of £1,040.59. When I requested to be provided with an invoice for the services I had paid for in advance and a separate proforma for the remedial works to render the vehicle roadworthy and pass the MOT, I was denied this. As a consequence, I could not proceed with the MOT and had to request that my car be returned to me and seek the services of another garage, incurring in extra costs for MOT and remedial works with this second garage, but also in loss of earnings of one day I had to spend chasing the proforma and the invoice, as well as on a hire vehicle to commute to work for a week (the MOT expired before a long weekend and the garage with the earliest availability I could find only had a slot for the following Wednesday, and they didn't have the vehicle ready until the following Saturday).
The MOT and Service costs amounted to £ 162.20. That plus the additional cost of £ 167.96 spent in hire vehicles required to commute to work after failing to obtain the MOT renewal with Stop Servicing Ltd, plus £109 for loss of earnings for the day I had to take off as annual leave to chase a quote added up to £ 439.16 in total losses.

I was told I would receive a list of what was done in the service and there would be pictures and video. I also want an explanation of what the original 100 pounds was for because that was supposed to cover the service yet I was charged another 570 pounds for the same service. 670 pounds for a basic service for which I have no evidence they even touched the car - the garage they used has no contact details too - stay well clear.

Avoid! Total Scam! These people are not mechanics! They deliver your car to a mechanic who is local to you! They make money off inflated extras. Ie drain brakes should be £50 they charge £596!

Booked in my service. Paid in advance. After they've had the car 2 hours they call and say they need to various things like drain the braking system at a cost of £596 and some other things. In total including what I'd paid previously they wanted approx £900.

Land rover only charge £550 all in for the same service.

These people are trying their luck and they are rude on the phone when you challenge them.
They try to bully you to spend the money and threaten your car won't work properly, say you now haven't had a service which you've paid for and say you need specialist oil and hold the car until you pay something as a minimum.

They told me I now hadn't had a service and I would have to pay more. There was paperwork left in my car with a mechanics details. I contacted the garage and they told me they had completed the service and everything was fine.

This company do NO work, they are a 3rd party office based outfit who arrange for your car to go to a local mechanic then give you hyper inflated prices to do work.

It is disgusting and they are attempting to take advantage of people because they have your car and you rely on your car and want it to be Ok.

I recorded the calls and the guy on the phone ( Marcus) kept calling me blud all the time. So unprofessional and totally rude.

After speaking with the garage my car had been fully serviced and Marcus had been lying to try to push me to spend more money than was actually needed. The garage said the £596 would be around & 50 if I went to them direct. Absolutey vile!

Just had a service today i payed £149 up front and before thay let me have my car i had to pay
£251 more for extra work i should have been told and could have said no and no had the extra work

I booked my car in for full service with a "prepaid" quote of £170. It was discounted by 25% if I paid upfront, I was not told at any point that extra charges would apply, the pick up was very punctual, but things went downhill from there, I received a call from SS stating that my vehicle needed special oil and the old oil flushing out, and that a number of other filters needed replacing, I was then told the quote was over £400, I was not impressed and a very reluctant conversation took place, I eventually agreed to them charging me an extra £30 for the oil, what did I pay the £170 for? The vehicle was returned with no issues… This is the first and last time I use SS as they should be transparent from the start based on your vehicle make, model age mileage about the cost of a service, they should be able to quote this in the original enquiry and not when they have the vehicle in the garage!

I've got a 2.0 A1 competition 4.0. I put it in for a full service and MOT. It was driving absolutely fine and had no engine lights or errors on it prior to going into the garage.
I've just been invoiced this: REMOVE & REFIT: WINDSCREEN WIPER - BLADE/S (MOT FAIL) £145.00
RENEW: BRAKE FLUID (SERVICE ADVISORY) £140.00
INVESTIGATE: ENGINE MANAGEMENT LIGHT (SERVICE ADVISORY) £265.00
REMOVE & REFIT: SHOCK ABSORBER/DAMPER (ONE) (REAR SUSP.) LEFT (MOT FAIL) £667.88
PERFORM: LIFETIME FUEL TREATMENT AND ENGINE FLUSH (SERVICE ADVISORY) £135.00
When a driver brought the car back from the garage where the work was actually done he had no idea about all these charges and said they were not from the garage but were from servicing stop

They totally scammed my sub which is a vulnerable adult. They suck you in with what seems like as good deal...them boof...they totally scam you with work that doesn't need doing, charging grossly overinflated prices. Someone put a so to this awful company, they should be totally ashamed of themselves. Do yourself a favour and keep well away from this awful company

I was charged £200 for MOT and fully service guess what had call saying £1600 with of jobs so I refused told them return my car.
Biggest mistake I made never again

I booked MOT and Full Service and the low price lured me in. However they add on extra bogus costs to scam you in to making money. The garage they used to carry out my work was also very inefficient and took 2 days to return my car. They failed my MOT on exhaust emissions requiring replacement of an exhaust manifold gasket. I then went to my mechanic to check it and there was no issues with this and another MOT tester passed it straight away. I highly recommend you don't use their services

This is the first time doing business with them and it is the last time as well. Ridiculously overpriced to fix a small problem. Ask for £700 to change one coil spring of a Honda Jazz which cost £54 from eurocarparts. Also missed the delivery time without any contact. Also the car seems having extra problem with the brake after they refilled the brake fiuild and now I have to spend extra money to ask other garage ro check it again. TOTALLY NOT RECOMMENDED.

I have booked for a full service and MOT today and paid online. Car get collected on time, nice and easy. 2 hours later I received a call from them,I have to pay £527 on top what I have paid online! I know for sure that nothing wrong with my car,it drives smoothly and never any issue. I have expected to pay more any way but not that much! For Engine flush?! Break fluid and filter cost that much. I regret my choice to go with their service online,should stick to what I knew. Never again dealing with them! Customer service doesn't answer your calls or they answered but hang up on you. We can communicate to anyone a person?! The only thing why I paid,obviously because I need my car back! Ripped Off! I will take this matter further.

Unfortunately I wish I'd read all the reviews! I'd be extremely surprised if you end up paying what your originally quoted. You will receive a call saying you owe more money to complete the service on your vehicle! Avoid using this company.

My car was picked up fine and on time. My quote was £145 with vat around £160 which was fine, i had a phone call to say i needed specialist oil, pollen filter and brake fluid, which took my total to over £400?! I said no over the phone and was told i was only getting half a service, which they'd already done (apparently) so i said fine i had to pay, i ended up paying £190 in the end.
It's now 6.30pm and iv only just had a call to say my cars on its way back. Noone answers the phone. I haven't even had a service stamp in my log book (they couldn't find it)… it's the ONLY thing in the glove box? Why not just ring me and ask where it is? So the guy who dropped my car off said he's coming back with the stamp tomorrow! Turns out on my invoice i have actually had a full service! They are trying to rip people off, QUIERY everything! Or better yet go to a legit actual car place i feel like iv wasted my time and money.

Terrible, terrible service. Unbelievably expensive, loads of hidden charges (many of which are for things most garages include in their service as standard. £25+VAT for oil?!). Impossible to contact them by telephone once they've taken your car and they just keep finding more "essential" work and hitting you with more and more requests for payment. My MOT & service, quoted at £111 ended up costing over £1200. For a 10 year old Peugeot 107. I could have replaced the car for that! I usually expect to pay in the region of £150 - £200, depending on what work is required. Even factoring in the additional repair work I knew was required in the exhaust, the price was indefensible. Genuinely horrifying experience. Never again!

Didn't turn up twice. The phone number they issue is dead and rings out. No other phone numbers. The chat is manned by one person and takes 2 hours. Emails are not replied to. Simply take your money and run. Dodgy as anything. STAY WELL CLEAR!

They scammed me with £450 for very minor repair that this price not match in the market and without my approval!
When I tried to cancel this repair, they just intended to ignore me.
I have raised a complaint 3 months ago and regardless of the enormous reminders, they failed to even look at my case and reach to a settlement. I kept chasing Michael Nathan but he just doesn't care!

They don't care about their customers, so irritating to deal with them. Definitely won't recommend to anyone. I am sure the positive reviews you see are paid and fake!

I put 5 star to warn people who think the 5 stars maybe genuine. There not.
Everyone gets ripped off, just look at the reviews.
While its being serviced you get a call from a London number telling you that you must have the brake fluid changed the engine flushed to clear the carbon build up? Oil has to be a 'special' oil etc etc. They want hundreds of pounds more with an underlying threat that you won't get your car back if it isn't done. Meanwhile the garage servicing the car have absolutely no idea what is going on.
It's daylight robbery and should be stopped.

I was quoted for a full service £150 all inclusive.
Then I received a call from the garage to change the £120
Change filter £85
Change break fluid £70. Etc
I was told £150 is for just to carry out checks on the vehicle.