Servicing Stop

BE WARNED. By using servicingstop to have your cars repaired you are guaranteed to be ripped off because its part of their business model. Just to give you an idea by how much, a service job plus MOT that would normally cost around £220.00 plus VAT cost over £500.00 plus vat. If you go with them the contract is between you and servicestop and servicestop contract with the garage servicing/repairing your car. They then more than double the price to you. I can understand adding a reasonable margin of say 10-20 percent but more than 100 percent is just extortion. I learned my lesson the hard way and hope you will be far more savvy than me. I made my thoughts very clear to them and if not for that the final invoice would have been even higher.

Don't use them.
I had my car for a full service but start a nightmare when I booked with them.
My car was hold for 5 days just for a simple service.
Never updated me why is keep so long.
Always must call for updates and also to expensive for nothing.

If you ever succeed in cheating someone, you need to know that the person was not a fool; rather the individual has trusted you so much that you could do it. At times, you may cheat others but when you do so, you should have the potential to understand that he or she was not a fool, but that person has trusted you enough, such that you could take undue advantage of it.

I received very disappointing customer service care, my car service was not thoroughly done after paying in full. Had to take it elsewhere to know a lot was not done on my car. I would not recommend this company to any one….

I booked my car for a service and mot my car was 12 months old and in perfect condition, they advise my mot failed due to needing front brakes, they completed the work without my authorisation and told me if I didn't pay £696.00 I wouldn't get my vehicle back and would go into storage!

I recently had my car serviced
I recently had my car serviced. Service stop advised that items that had been recently replaced be replaced again ie auxiliary belt needs replacing when I had just replaced the cam belt and water pump. The auxiliary belt was also changed. Also Items that I had checked elsewhere and they advised that they did not need replacing. I have emailed twice for some one to contact guess what no one has contacted me at present. Not a happy customer. At present would not use the again

I had booked a month ago and I got a call from a garage on the morning of my service and MOT to say I was too far from the garage for it to be collected, Service Stop don't answer the phone EVER so I had to take the car in myself. They are supposed to phone to say if there are any extra charges before they do the work - they didn't! The garage says they can't contacted Service Stop either. I'm 80 years old and it's the worst car service I've ever had in my long life. A better title would be "Service? Stop Using Them!"

This is a spamming company. They will never care about your car and all they do is promise low prices.

The main reason I used them is because they come and collect the car. I did twice the full services with them and every time they charge me about £500 for doing nothing to the car and I end up paying because I trust their words.

The MOT is due today, I book it with them since last week. Guess what? Someone called me to inform me that they can't pick it today because the garage is too busy and the driver is sick. He offered me a new day but of course, I can't take it because the MOT is due today and I need it done today otherwise I can't drive the car.

If you care about your safety stay away from them. Just because they collect the car it is not worth going through all this hassle. All they want is the quantity and do not aspect quality.

This is a FAKE business. Do not use - take the time to go to the garage yourself. You are NOT their customer, the garages that they make money on for doing nothing are their true customer.

Late collections. Incorrect information on their database resulting in incorrect paperwork. Being oversold add-ons that were not required. Zero complaints procedure other than 'sort it yourself'.

Their whole business model if flawed as YOU will have to deal with any and all issues yourself and you will pay more in money and your own time. What exactly is the point of their whole service again?

Nearly 4 weeks later I'm still going back and forth, did not have my paperwork and service book back for 3 weeks - missed out on selling my car and to date they still cannot see that my contract is with ServiceStop - not the garage.

PLEASE PLEASE PLEASE - Do not use this service.

Tried to charge me twice for mot and service, made up oil flush out charges antifreeze charges brake fluid totalling 350 quid. Didnt top up my brake fluid but said they did on the service sheet check list - a massive safety breach.
Impounded my car, stole it wouldn't give it back until i paid unwanted charges absolute crooks do not use ever!

Just used these guys today.
An hour late picking up then no contact all day. Got to 5pm, no sign of our car. Got very nervous by 6pm as still no contact and need car for work in the morning.
Office shuts at 6pm so no way to find out what was happening.
Reading reviews about scam traders, customers having to pay £100s extra to get their car back, not getting their car back for days and needing to call the police panicked us a bit.
The relief when our car pulled up outside at 8.45pm...! No extra costs, all fine.
Bottom line is that they really suck at communication.
Letting the customer know if their car isn't going to be returned on the day it was collected would be a basic courtesy and save a lot of customer angst. It's also in their customer t&cs... Not a scam trader in our experience. And value for money if you want a cheap mot&service (£89). But not sure we'd use them again given the other reviewers' experiences and the complete lack of communication today.

AVOID! Save your money and time, go directly to a mechanic! Dont book through servicingstop, one price on booking different price on web and trust me when the service start they will call you for a lot more money example i was offered fuel filter replacement £83 brake fluid change £77 air and polen filter £62 WTH when i ask the mechanic how much they charge for fuel filter he said around £30 brake fluid rep. £30-35 and both air filters i rep. Them for less then £20 do your math and see is it worthy and all the discount you get online for paying upfront youll pay for that and some things like waste fluid and top up even twice!
When i went to the garage in the morning and told them i have booked service he said i dont know nothing about that, many of the full service checks are skipped but ticked on the list and another unprofessional thing week ago did car valeting but the mechanic doesn't really care about black oily hands and clothes gets inside the car touching everywhere...

I booked a service through Service stop and had a collection date and time. No one turned up. I contacted them and they told me lies over the phone. Then I rebooked and nothing happened. Do not use them as its a complete waste of time.

The company seemed fine, sending me emails about who was picking up my car, day and time slot etc. But on the day I waited and waited, it went past the 2 hour pick up slot (8am-10am), and no sign of the driver. I tried calling the driver from the local garage- no answer, I also called service stop themselves - was on hold for 40 mins before I gave up as was already late for work. They called at 4pm asking what my service was like, told them driver never turned up and all the guy could offer was a free MOT next year- My MOT was going to run out before that!

Absolutely terrible company. Booked and paid in advance for an MOT and service. Then we received a phone call asking for another £269. Then they started with a hard sell trying to get us to pay for even more work. In the end we paid the £269 as we needed our car back. It got to 5pm and still no car. When the garage that had been given the job by servicing stop returned our car, the owner was very upset. Servicing stop was refusing to pay the garage for the work and she also confirmed the £269 extra charge was not for the work that they had done. Unable to get through to anyone on the phone to complain. Do not take your car to service stop and do not work with service stop. Company's like this shouldn't be allowed to trade.
I can only image that any good review you see for this company are fake.

I really regret that I had not read the reviews first! Booked for a full service £119.00 then they called me to said that I have to change this and that but I insisted I only wanted the full services. They would not take no for answer and still changed me £379.20. I couldn't do anything as they had my car. I was still at work and my wife was working at home. The guy who brought the car back was very rude and scared my wife where she had to threaten to call 999. I'm still waiting for the breakdown bill to find out why they over changed me.

Took an old very low mileage ford ka in for a service and MOT.
I had to take it there, as missed the call and couldn't return the call. A voicemail said they will call again, but they didn't. So I finished off dropping it off.

Passed the MOT without any problems. Had a call from Service Stop saying I needed specialist oil, which a 17 year old car doesn't! Only eight valves and no turbo. Then they wanted to replace the brake fluid and antifreeze. My local garage charged me £39 to replace brake fluid. They wanted £80 to replace the brake fluid! The best of all, my car has an old fashioned fan belt (alternator belt). Not a timing belt! Quoted just short of £200! LOL. I can pick one up for £12.99. This company is relying on the customer not having a clue and agreeing to anything. Quite simply, they hook you with a cheap service and then sting you for any remedial work.

Therefore, take advantage of the cheap service and MOT, but whatever, do not let them carry out any additional work.

They hiked up the prise four fold, then held my car to ransom until I paid up, horrendous communication, Dont become one of their many victims, just avoid please people, if you've paid a deposit contact your Bank/Credit card company and ask them to retrieve it for you, they will help you.

Booked in for an MOT and service and paid up front as offered a discount.

No show yesterday to collect the car, no contact from them either.

Rang the garage who basically said it's not them who collect so they couldn't help but... I was the 3rd person that week.

Rang service stop - no answer for 60 mins

Emailed them but no response

Will have to do a chargeback on my card but will have to wait 30 days before the bank will action.

As above avoid this company

Please, please, please do yourself a favour and do not use this company! You will not be saving money! You will pay way over the odds for any parts and when you pay for a full service you will not get that unless you pay extra for filters etc! I paid about £130ish for a full service and MOT, my total bill came to £426! Take heed, you will regret using them. The do not reply to emails and do not answer phone calls! The garage they use will not have your contact details, it is all done through servicing stop! They did not return my car the same day, i had no idea where it was and I've got to the point on day 2 of almost reporting my car stolen! Fortunately i managed to get through to the garage before doing so! The garage stated they would have charged me over £200 less if I'd have gone direct through them! DO NOT USE servicing stop!

I WOULD SUGGEST NOT TO USE THIS COMPANY even though they give very cheap initial quote for MOT and Servicing. Call centre person mentioning himself as service advisor named Josh K called and was talking very arrogantly. Also was very much pushing to get extras which I clearly denied. But Josh was not ready to listen and told me abusively saying "you do not understand and you are not a mechanic, etc" also asked me picking my car myself from the garage and not going to do any work, etc. Finally when I still did not agree to accept additional work and charges, he disconnected the call. This is very abusive and not accepted. Forced me to get specialist oil in the car even though I denied multiple times. I ended up paying for it as I needed car done and back. All in all very bad impression and will never recommend irrespective of how nice initial deal seems.

Absolute bunch of scumbags,

Tried to reel off a list of non existent faults on my 8 year old 3 series BMW that had just had a 128 point AA check done & confirmed in immaculate condition,

Tried to tell me I couldn't have my car back if I didn't pay for an oil change and disposal of fluids when it had just been done less than 1000 miles ago.

This company need trading standards all over them absolute con artists,

Funny I didn't end up paying a penny and got my car back.

Hung up on me when I told them I wanted to know where my car is as I was going to collect it.

Filthy robbers preying on people.

At first I thought I had a good deal booking with them. Then they call me to say that I needed to pay for a Special Oil for which I said I did not wanted but I had no choice (Long lasting oil, that is supposed to hold at least until your next Service) Therfore Oil £29.99 + £9.59 for environmental surcharge + £7.19 for fluid top up total £46.76 for which I had no choice but to pay if I wanted my car released!
Anyway when booking there system should tell you if your car needs special oil. It's all marketing and Priced to mislead you. WHATCH OUT!