• Shaadi.com

Shaadi.com

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Overview

Shaadi.com has a rating of 2.1 stars from 190 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shaadi.com most frequently mention fake profiles, customer service, and big scam problems. Shaadi.com ranks 660th among Dating sites.

  • Service
    61
  • Value
    58
  • Quality
    58

This company does not typically respond to reviews

Positive reviews (last 12 months): 50%
Positive
13
Neutral
0
Negative
13
52
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How would you rate Shaadi.com?
Top Positive Review

“I recommend shaadi.com in my shadi.com review.”

Pankaj P.
7/12/24

No fake take. You pay, and you get what you pay for. They make every effort to bring you the best and most relevant match. My nephew got his match on shaadi.com, and that is how I can guarantee their service reliability.

Top Critical Review

“Fraudulent VIP Jayesh”

Raminder A.
5/2/24

Jayesh lied to me and defrauded me of 3 months of VIP services. He begged for more money as usual and lied how many months I would get. I got 3 months and some odd days where he begged for more money and he robbed me of January and February. Shaadi.con refused to help me. They said it's my mistake for trusting him. What a horrible situation.

Reviews (190)

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customer service (29)
Thumbnail of user rajm46
Indiana
1 review
9 helpful votes
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July 27th, 2019

Got Premium membership for my daughter - ABSOLUTE RIP OFF!
You get no support and tons of fake profiles
DO YOUR SELF A FAVOR AND STAY AWAY FROM THESE HOAXES!

Thumbnail of user preetib2
Illinois
1 review
6 helpful votes
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August 14th, 2018

VIP Shaadi service is a fraud service. Don't fall for it. You might be able to find one match in 10 years.

Thumbnail of user jasmini9
Canada
1 review
3 helpful votes
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March 2nd, 2023

Fake account on shaadi.com. Guys from Africa are making fake accounts and romance scamming women. Picture of scammer.

Thumbnail of user chockalingamp
India
1 review
0 helpful votes
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December 23rd, 2021
Verified purchase

I am Chockalingam aged 38yrs and working as Team Lead with an MNC, a leading IT company in Bangalore.

I registered and I have purchased for VIP subscriptions with Shaadi.com.

I am getting lots of fake acceptances. You will get message that someone accepted your profile. When you find the number and call that contact, they will say, they did not accept and something was wrong with Shaadi.com site. This happends almost 99.9% acceptance. You will run out of contacts and you need to purchase another subscription again if you want to find contact number.

I spoke to few of those contacts and they said that they also experienced the same as they used to get fake acceptances.

Many fake profiles that you can find easily by looking at the profile information. You will see Gile's age 18 and their educational qualification is ME / MTech.

Even though you are paid member, you can not find contact detail of a bride that you like as many girls / brides have locked their contact detail like mobile number, email adddress.

Your account will be suspended or hidden.

I got a prompt to submit proof of documents again when I did not get any prompt to update valid documents before I purchase subscription.

I have submitted the documents and I am awaiting and am not sure, if I can access my profile again.

Tip for consumers:
Search partner in FB rather than searching in shaadi.com

Service
Value
Quality
Thumbnail of user rajnis16
Canada
1 review
1 helpful vote
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April 3rd, 2021

EXTREMELY DISSATISFIED PAID CUSTOMER!

I am extremely dissatisfied, upset and troubled with shaadi and your poor customer service and management. I feel harassed as a paid member to be honest.

Sudden deactivation of my profile is causing me a lot of trouble. Firstly, I have been told that my profile is under validation after being a paid member for last few months. Secondly this should be your first step to verify the profile before taking money for membership from us.

You can't just go ahead and deactivate anyone's profile without their knowledge and consent or letting them know what the real issue is. I have already submitted a copy of my passport and proof of my employment letter. I am extremely dissatisfied and upset with your poor customer service and I would never recommend anyone to be a member on Shaadi.

Sana from your customer support. Is very dissatisfactory.

Deactivating my profile without any valid reason is more than disappointing.

Initially you said that profile is deactivated because of my fake photographs and when I sent you my proof then later on you said it is because of my fake designation/profile.

I am a paid member. Invested so much on this profile just to lie? Why would anyone lie about their photos and profile. What will I do when someone meet me in person? These are so ridiculous reasons to trouble and harass your paid VIP members. I have lost all of my trust on Shadi. Your service is dissatisfactory.

I want someone from your managerial team to call me as soon as possible. I don't want to receive any emails from you. Thank you!

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Quality
Thumbnail of user madhum24
India
1 review
0 helpful votes
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January 26th, 2021

Fraudulent application and sites. Only money made techniques applies on the site. I recommend don't use if you don't want to loose your money.

Tip for consumers:
Don't use if you do not want to loose your money

Service
Value
Quality
Thumbnail of user jagwinderd
Canada
1 review
4 helpful votes
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November 5th, 2020

This app is garbage plz dont waste your money. It has so many fake ID. First people send you message but after never talk to you.

Thumbnail of user indys6
GB
1 review
5 helpful votes
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June 15th, 2019

I AM SURPRISED THIS SITE IS STILL RUNNING! AS THE REVIEWS FROM EVERYONE WHO HAS USED IT HAVE ALL BEEN NEGATIVE! POOR CUSTOMER SERVICES! FAKE PROFILES! ADMIN CANCELING PAID MEMBERSHIPS AT ANYTIME! OUTDATED SOFTWARE! OVER PRICED! I THINK ANYONE OUTSIDE OF INDIA SHOULD BE AWARE! THIS IS A BACKWARDS WEBSITE RUN BY BACKWARDS PEOPLE! YOU WILL NOT FIND ANYONE DECENT USING THIS SITE! MY OWN PERSONAL EXPERIENCE HAS BEEN VERY POOR! I HAVE JUST HAD MY PAID PROFILE CANCELLED 6 MONTHS IN. FOR REFUSING TO SEND MY PASSPORT DETAILS! I DO NOT HAVE ANYTHING TO HIDE BUT I DO NOT FEEL SAFE SENDING MY PERSONAL DETAILS HALF WAY ACROSS THE WORLD TO A UNSECURED WEBSITE! AND THE FACT THEY LET ME JOIN AND TOOK MY MONEY WITHOUT ANY OF THIS INITIALLY. IS A COMPLETE JOKE! SO I TOO AM ANOTHER ONE OF THERE UNSATISFIED CUSTOMERS! WHO WILL NEVER JOIN THIS COWBOY WEBSITE EVER AGAIN! THERE ARE PLENTY OF OTHER DATING WEBSITES WHICH HAVE FAR MORE SUCCESS STORY'S THAN THIS ONE. I THINK BECAUSE THIS IS WELL KNOWN AND HAS BEEN AROUND A LONG TIME. PEOPLE JUST AUTOMATICALLY GO TO IT. BUT THE QUALITY OF THE MEMBERS AND SUPPORT TEAM ARE ALL WELL BELOW ONE STAR! I CAN ONLY WARN YOU AND GIVE YOU MY OWN PERSONAL EXPERIENCE. BUT THE DECISION ON WHETHER YOU JOIN IS ENTIRELY UP TO YOU! BUT MY ADVISE WOULD BE... DONT DO IT! YOU WILL REGRET IT LATER! TRUST ME!

Thumbnail of user rakeshs111
India
1 review
1 helpful vote
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August 6th, 2021

We have registered our cousin's profile on shaadi few months back. Before making the payment, there is no information to the customer to provide the ID proofs before or after making the payment. All of sudden, they have blocked the profile and started asking for ID proof. We don't want to make everything public to all. Definitely it can be shared to the suitable and genuine profiles.
I said, I don't want to provide the document because of the above said reason and hence asked for refund. After taking the membership, they have started the actual drama by blocking the membership and asking for ID. If they would have mentioned about the ID while making the payment, definitely I would not have taken the membership. Basically they doesn't want to refund money and hence giving all useless reasons like "provide the ID, we will extend membership... etc.,"
HENCE I REQUEST ALL THE GENUINE CUSTOMER'S PLZ KEEP THIS POINT AND THINK WELL BEFORE MAKING THE PAYMENT.
Of course i don't want to leave these rogues, i will file a complaint against them. At least other's should not face this experience.

Tip for consumers:
Please read my review, think well and make the payment. If you doesn't want to make your personals public, please don't go for payment. They are cheating customers by asking ID proofs after the payment. If they are genuine, definitely they would have notified the customer before making the payment.
After payment though you say that you are not interested to continue, they will say all lame excuses. So please beware of this looting and be cautious. Good luck.

Thumbnail of user satjots
Australia
1 review
2 helpful votes
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November 26th, 2023

Will absolutely not recommend as once they are paid. That's it end of services, just keep on chasing them.

Tip for consumers:
don't buy.

Service
Value
Quality
Thumbnail of user apexap
Wisconsin
1 review
4 helpful votes
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August 8th, 2020

I have been member on Shaadi.com and this is a very big scam and fraud. No one serious on the website.

Thumbnail of user jayk814
Texas
1 review
1 helpful vote
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July 28th, 2022

Members list profile and then someone in the family dies and they request financail aid, membership is a ripoff

Thumbnail of user shubhag
India
1 review
7 helpful votes
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July 13th, 2018

Hopeless. Gang of cheaters.the moment they get money they avoid u. Very bad experience. Their managers r hopeless.

Thumbnail of user pas5
India
1 review
3 helpful votes
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June 23rd, 2018

Fraud ppl. All their executives are interested in your profile until you are paid member. Later they dont even bother. Extremley fraud

Thumbnail of user sab12
GB
1 review
1 helpful vote
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February 5th, 2023

Pathetic customer service personnel and executives...
Pathetic process to onboard...
Pathetic validation process...

Tip for consumers:
Please refrain from using this service and use Bharat Matrimony instead.

Service
Value
Quality
Thumbnail of user amnak5
Canada
1 review
10 helpful votes
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January 16th, 2020

Most of the people here have fake ID. They just play games and waste our time. Money has been wasted.

Thumbnail of user laylas53
Pennsylvania
0 reviews
0 helpful votes
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January 20th, 2022

I am based in the US and used the site as a parent. The site is the most difficult to maneuver. There are thousands of fake and expired profiles still left floating on site. It is a great site for wishful Indian parents hoping that their reluctant child finds someone to marry, This is also a site for many wishful work and tourist visa Indians in the US hoping to catch some green card or citizen mate to ease their visa situation. You can wade thru thousands of profiles and send hundreds of invites. Barely 10% reply with a standardized message. After that initial connect they do not respond to chat messages on the site or answer their text and emails that are connected with the profile. They just vanish into thin air. If by chance a connection is made with parents, I find that very few have genuine interested sons or daughters. Sometimes some parents play games like they would if they were parents in India. They think their child as God's gift to mankind and behave accordingly. Hey guys others have qualified and beautiful children too.
Finally, with the young adults in this country, there is a major stigma associated with the site. Most feel that only losers are there that need their parents to help them out, hence any lead gfrom this site is looked down upon.
The idea is great as here is one site that parents can get involved to go into the maze and screen profiles they feel will suit their children. It needs a major overhaul that will truly attract a more elite clientele. Have a separate upscale division for countries outside India. Charge more, do more screening and periodically do housecleaning whereby expired and old profiles are discarded. Then incorporate some sort of fun way of letting youngsters connect.

Service
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Quality
Thumbnail of user kip2
India
1 review
0 helpful votes
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February 18th, 2022

They only take your money and not even answer the call. Local branch in Ahmedabad and head branch also. Please don't waste money on Shaddi.com

Tip for consumers:
They only take your money and not even answer the call .. local branch in Ahmedabad and head branch also .. please don’t waste money on Shaddi.com

Service
Value
Quality
Thumbnail of user sudeshna793
India
1 review
0 helpful votes
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July 12th, 2023

I met this guy on shaadi.com on 5th May 23 and started communicating from 7th May 23. The person seemed interesting to talk to. After discussing about us we decided to meet. After discussing when and how to meet we finalized After 15th June 23. I met him on 17th June 23 in Bangalore and the meeting was ok not that bad. We decided we will meet again and from the next day he started keeping distance and after few days i decided to call him to check on him and when i called him he started abusing me and was behaving as i was irritating him and somehow i got so much frustrated i told him this is not the right way to talk to someone and if he was not interested he could have directly rejected me that day itself. I went to Bangalore to meet him and later he bribed me to pay my expenses as i came there for him. We met again on weekend to discuss and we peacefully decided we will start from fresh. I stayed there for 1 more week and there was no efforts from him. When i came back from Bangalore he blocked me on a small fight. He body shammed me and was shouting and using words which made me feel so disgusting that i was in bed for few days.

Name Gyandeep sharma

Location:Bangalore

Number:*******860

He is currently working with #Walmart Bangalore

Even the photos shared to me are different.

(https://www.facebook.com/gyandeep.sharma.5?mibextid=ZbWKwL)

Walmart #walmart #shaadi #varanasi #bangalore #matrimonial Gyandeep Sharma

Thumbnail of user nareshk65
Canada
1 review
0 helpful votes
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December 19th, 2022

Customer service are bad they don't want to give you the refund. Thay just follow the refund policy they dont care about customer's convenience.

Thumbnail of user avis34
GB
1 review
9 helpful votes
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February 11th, 2020

Appalling service as a VIP member, complete rip off. My sincere advice don't subscribe for VIP membership, it's a con.

Thumbnail of user snehak36
India
1 review
0 helpful votes
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April 22nd, 2023

OTP comes after 6-7 hours, so fix from your end first then ask this bull$#*! to us for having 2 accounts.

Thumbnail of user jitendrag6
Kenya
1 review
1 helpful vote
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August 10th, 2021

They deleted my profile without any violations i sent them so many mails but automatic answer girish

Tip for consumers:
Zero

Service
Value
Quality
Thumbnail of user kz17
Arizona
1 review
8 helpful votes
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April 7th, 2019

First, I signed up as a free member. Then they blocked my profile forcing me to provide
Identity documentation. Then they kept SMSing me to get a paid membership, even though I had specifically unchecked all tickboxes to contact me in any way for any reason. I would open tickets telling them to stop, and they would ignore them. Eventually, I signed up for their shortest 3 month membership on India's Republic Day, the day with their biggest sale. Magically, all their pestering SMS messages finally stopped. I quickly noticed that most of their profiles are fake. They basically have 2 tricks. 1) They copy photos from social media (i. E. Facebook, etc.) and other dating sites to create fake profiles from scratch. 2) They either delete profiles of genuine
Members or wait until they leave, and then reincarnate their profiles without their knowledge. However, their contact information might be accurate. You'll realize it's case #2, when you either send an invite, get accepted or accept an invite, call the number, and the real person is clueless as to who you are or why you called. Or you might contact them directly on social media, and they'll tell you they deleted their Shaadi profile months ago. 1) You'll realize it's case #1, when you call them, and the background sounds like a busy call center, and you never hear from them again. Basically, it's Shaadi employees sitting in some Mumbai call center, reading fake
Life story scripts, while giving you an "experience." Although there might be real members on the site, it's probably less than 5%. If you check Shaadi's site traffic, you'll see it has dropped to 1/5th what they in 2018. Basically, people are catching on to the
Scam so it will probably drop even further. In the end, they deleted my profile 1 month early with neither any notification, explanation, nor refunded me the difference. I am posting this review, and reporting Shaadi to Cloudflare (i. E. one of Shaadi's service providers) as a fraudulent site. Save you money. Avoid Shaadi.com!

Thumbnail of user rohans50
Rohan S.
Australia
1 review
2 helpful votes
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April 9th, 2020

I was one of shaadi.com member. I naked a profile in shaadi.com, than I got a call from them I will be not able to contact or chat with other members, so I need to buy a membership. I bought a membership after they told me to buy Vip service( As shaadi.com team said- it's on offer, we will give you a consultant, that person will handel the profile and will send you three profiles every week according to your preference, but they never confirmed with the preference before send the profile that is the person interested to talk to me or not. If, I asked them have got any reply from any of my match, their answer exactly was( I think it's best to handpick never matches to get your quicker introductions) than why did I bought VIP membership? To just hear from you! I wasted my a lot of money and time and in the end of 0% results.
My service was so disappointed with the match preferences and with my consultant Daljit Kaur.

Look at the funny part! after finishing my VIP membership, they calling me and texted me back, If you buy again three months VIP membership (Rs. +70,000) before 1 April 2020,We are giving free days membership until close in India, because of Covid-19.
My experience was so disappointed and beyond my expectations.

My request to those who have faced these experience, should post review, because your experience can save some one money, time and life.

My request to community is Look first the reviews of the website on google than try it. Parents and friends, don't waste your time and your children future, on these scammers business. If was thinking it's only me who bought this membership, but are so many people who faced these challenges and haven't spoken about it.

I hope so, my message can reach to at least one person and I will think it was worthable.

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From the business

Shaadi.com, the flagship brand of People Interactive has been considered one of the best matrimonial sites in India. It was founded with one simple objective – to provide Indians worldwide with a superior matchmaking experience. Since pioneering online matchmaking in 1997, Shaadi.com strives to bring revolution in this category. The service is designed for people who are looking for more than just a dating site and want to find a perfect match for marriage. With our advanced platform, we take into account the unique preferences, values, and personality traits of each user to help them find a compatible match. At Shaadi.com, we're committed to togetherness, upholding high standards of ethics and providing a stress-free experience for those seeking serious relationships.

Company Representative

Thumbnail of user mm1454
Gaurav M.
Typically does not respond to reviews

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