• Shaadi.com

Shaadi.com

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Overview

Shaadi.com has a rating of 2.1 stars from 190 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shaadi.com most frequently mention fake profiles, customer service, and big scam problems. Shaadi.com ranks 658th among Dating sites.

  • Service
    61
  • Value
    58
  • Quality
    58

This company does not typically respond to reviews

Positive reviews (last 12 months): 50%
Positive
13
Neutral
0
Negative
13
52
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How would you rate Shaadi.com?
Top Positive Review

“I recommend shaadi.com in my shadi.com review.”

Pankaj P.
7/12/24

No fake take. You pay, and you get what you pay for. They make every effort to bring you the best and most relevant match. My nephew got his match on shaadi.com, and that is how I can guarantee their service reliability.

Top Critical Review

“Fraudulent VIP Jayesh”

Raminder A.
5/2/24

Jayesh lied to me and defrauded me of 3 months of VIP services. He begged for more money as usual and lied how many months I would get. I got 3 months and some odd days where he begged for more money and he robbed me of January and February. Shaadi.con refused to help me. They said it's my mistake for trusting him. What a horrible situation.

Reviews (190)

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customer service (29)
Thumbnail of user aartip8
Texas
1 review
1 helpful vote
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August 28th, 2022

They shows paid plans of $ 100-125. When u buy a plan, they will contact you and offers special plans of $1500-2200 for 3 months saying that they will show selected profiles matches for you. So why their programmed algorithm hiding those profiles even for paid members and will show only if you pay more money?

Tip for consumers:
Please don't go for paid membership, it will show same profiles as free members. They will hide matching profiles and will show only if you pay extra money (up to $2200 for 3 months)

Service
Value
Quality
Thumbnail of user priyar56
South Africa
1 review
2 helpful votes
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November 18th, 2020

So Shaadi.com consultants or founder has not jacked up the website till date. I am South African on the website and it keeps kicking me off because I don't have +91 Indian number. So what is the use of a website to search for a partner if it keeps kicking a person off due to not having a +91 number. I thought this is a international website that is to help people globally? So I will keep getting kicked off because I need an Indian number

Thumbnail of user jordana165
Texas
1 review
0 helpful votes
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January 17th, 2021

I would have given zero, if there was a zero. This app is designed to steal your hard earned money and keep you on their app so they can make even more money. They watch and control everything you do on that app. So many scammers and false invitations from people, they don't even know they've sent you and invitation.

Service
Value
Quality
Thumbnail of user doca7
Australia
2 reviews
11 helpful votes
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January 26th, 2019

My account as a premium (paid) member was taken offline without any reason given by Shaadi customer service.

The only way of reinstating my account as advised by Shaadi was that I would have to provide proof of ID like passport, Aadhar card etc. for verification.

Shaadi adopt a sledgehammer approach to verifying profiles - upload your personal ID(passport, Aadhar card etc.) or your profile will be taken offline and eventually deleted.

Bad luck if you've paid for your Shaadi membership as there are no refunds or partial refunds offered even though they have deleted your profile without explanation.

Also for overseas users of Shaadi, there is no contact number for Shaadi customer service available - only an email address and if you're a premium member, a "chat" option.

Thumbnail of user alik147
GB
1 review
3 helpful votes
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November 4th, 2019

My profile was blocked after 7 days, they demanded i send them my photo id. When they charged me 3 months premium at the start they didnt demand anything, just wanted money.
They know if they ask people for photograghic id then no one would pay these scammers.

Thumbnail of user sakshid9
India
1 review
1 helpful vote
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January 27th, 2023

Being a professional finance advisor, I was looking for a life partner who will support me in my career and life. Within two weeks, I got a profile suggestion and started my conversation, and we are planning to meet in person.

Thumbnail of user mm1454
Gaurav M. – Shaadi.com Rep

Thank you for sharing your positive experience with us! We are happy to hear that our matchmaking platform was able to help you find a compatible life partner who supports your career aspirations. At Shaadi.com, we strive to make the matchmaking process as simple and efficient as possible for our users. We wish you all the best in your journey together!

Thumbnail of user rohij
GB
1 review
0 helpful votes
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June 27th, 2021

What a jock. A bunch of desperate males waiting a flying $#*!* landing on their $#*!* Never going on this site again as they want a Randi instead of wife which they can use for wife swapping purposes.

Tip for consumers:
Nothing

Service
Value
Quality
Thumbnail of user anjalis49
Michigan
1 review
2 helpful votes
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April 7th, 2020

They do not screen the fake profiles. The cat fishers make multiple profiles with photos of themselves with beards at various stages of growth! It's the same damn face!
They allow way too many profiles without a photo.

Thumbnail of user sethidhanush1
Czechia
1 review
1 helpful vote
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April 24th, 2023

I was satisfied by the customer support of Shaadi.com. Their team understood my preferences and family background and helped me find a life partner who was compatible with me. I am glad that I found a partner who is loving, caring and understanding like me.

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Thumbnail of user mm1454
Gaurav M. – Shaadi.com Rep

Thank you for sharing your positive experience with us! We are thrilled to hear that our customer support team was able to understand your preferences and help you find a compatible life partner on our platform. We wish you all the happiness and love in your new journey together!

Thumbnail of user davem593
New Zealand
1 review
8 helpful votes
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November 6th, 2019

Please use shaadi.com very carefully. It is not a match making site but a money making site, you will be asked to keep upgrading for money and you think you are about to be successful but I perceive this is the world's largest scammer

Thumbnail of user kayk92
Washington
1 review
11 helpful votes
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February 4th, 2020

Extremely worst customer service
Extremely worst customer service. When you raise a ticket they dont even respond. The system is very poorly maintained. Never ever use any of their premium services like "select Shaadi". Its a complete scam. They rob peoples money. I was a paid member and all of a sudden my account got deleted. I have sent all my documents but absolutely no response. I doubt if there is any complaint cell or customer service inspite of me paying for their premium service. Never sign up for any paid service in SHAADI.com

Thumbnail of user eldengomes998
India
1 review
1 helpful vote
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May 16th, 2023

I found my soulmate through Shaadi.com! I knew what I wanted, and Shaadi.com made it easy to find someone who was a good match for me.The app presented profiles that were highly relevant to my interests, and it was easy to use.

Thumbnail of user ariav3
Florida
1 review
1 helpful vote
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May 22nd, 2023

I found my soulmate through Shaadi.com! I knew what I wanted, and Shaadi.com made it easy to find someone who was a good match for me. The app presented highly relevant profiles to my interests, and it was easy to use.

Service
Value
Quality
Thumbnail of user davek184
New York
1 review
5 helpful votes
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September 28th, 2018

I paid, $87.00 and got back nothing and no connections are real. The Shadi's customer service is greedy and disappointing and not real candidates, all are either from other country or other states when comes to the USA. Just don't sign up for money. Free to pass time, or to just chill, you can log in and have some rediculou fun.

Thumbnail of user bills119
Canada
1 review
8 helpful votes
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March 23rd, 2015

shaadi.com is a fraud site. They ask for my passport scan. I send them a scan but took out the passport number. They insisted that they need my passport number, When i ask why they need my passport number they could not answer it. BEWARE, Total scam site. Do not give them your personal information they will steal your ID and sell it.

Thumbnail of user dushiyanthany
Canada
1 review
4 helpful votes
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August 3rd, 2020

I paid for full service. They asked for personal identification which is an unreasonable request AFTER purchase. No refund. No response. I reported to BBB but they even they didn't get a response back. F these crooks.

Tip for consumers:
Avoid - not worth the time or money. Shady organization.

Products used:
Lifetime Service

Service
Value
Quality
Thumbnail of user sharanyam
India
1 review
4 helpful votes
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February 17th, 2018

I amare really disappointed by the response of this matrimony. By mistake some transactions of mine was diverted to shaadi.com's account and after long waiting, even after the complaint to customer care, my money was refunded but not the whole amount, and i wonder for what reason they deducted the amount, when I had informed that it was by mistake the amount was transacted.

Thumbnail of user ryanr628
New Hampshire
1 review
0 helpful votes
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August 3rd, 2021

Don't use this I think they have children as software devs at this place.

Also, Sitejabber site has a bug it won't load photos. I guess this is why we need more good people in software, people in it now can't handle it at all.

Tip for consumers:
Meet ppl in person, there are no software bugs in person.

Service
Value
Quality
Thumbnail of user doilynm
India
1 review
4 helpful votes
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March 26th, 2021

Fake IDs are created on Shaadi.com.

Fraudster Saurabh Kelvin Fernandes +31 ******* +46 73 ******* Sangam ID FS*******

It's a shame that websites go scot free by just putting a disclaimer. Shaadi.com should be sued for the mental, emotional and financial harassment caused to families. I'm disappointed that our cybercrime cell is unable to do much to track such monsters down even after registering a complaint.

Shame on these youngsters who dupe people and are a curse on humanity. For the sake of money they can fall to any extent! Feel sorry for their parents and family members that their kids turned out to be such terrible human beings!

Thumbnail of user parveenc
India
1 review
6 helpful votes
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June 6th, 2015

I have taken a paid membership(SH*******) for a period for my son which was expired two weeks ago.
As a member i was entitled to access certain no of phones, unlimited chat and email and all these services i have availed to a certain extent, to my utter disbelief all the facilities which i have availed after duly payment of all charges put on hidden mode from me means i cant view it now though i have already paid.

Doesn't it shows that they are just <B>bunch of thugs<B> whose only motive is to extract money from the innocent gullible customer, who never thought that they have pay every time to access same set of information.

Stringent punitive action has required to be against these people so that they will think twice in future before doing it again.
Parveen chowdhary
*******504

Thumbnail of user sunnyr8
Arizona
1 review
8 helpful votes
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July 25th, 2016

I have spend thousands of dollars from number of years, still not find one. They have IT technicians on the website sending you old and fake profiles 99.5% is fake ones. DO NOT WASTE YOUR MONEY. I have given 1 star. That also not worth it.

Thumbnail of user prakashv20
India
1 review
1 helpful vote
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June 20th, 2023

I'm Riya, a Ph.D. Graduate who decided to find a life partner after turning 33. I tried for a year with no luck until I joined Shaadi.com. Through Shaadi Live, I met Vaibhav, and we instantly connected. We met at a Thai restaurant, formed a genuine bond, and now visit each other's homes every weekend. We got married, and I couldn't be happier. Shaadi.com helped me find my soulmate. Give it a chance!

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Thumbnail of user rameshs31
New Jersey
1 review
13 helpful votes
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January 18th, 2020

They purposely block your profile and "demand" that you to send your PAN card, Aadhar card, Voting Card, Drivers license which they sell to marketing agencies and scammers. After I sent my documents to them, I started receiving tons of these nonsense phone calls and offers from various companies and they all had my personal details. Prior to that, I never received any of these calls. Never, under any condition, provide your personal sensitive documents to these guys. They do not have any privacy policy on how these sensitive documents are stored.

Thumbnail of user rahulr31
California
1 review
6 helpful votes
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October 17th, 2017

Shaadi.com is by far the biggest Indian Martimonial Site in the world so I understand that not everyone's happy using it. Many customers also means many problems. But let's be fair here: It is one of the best sites you will find! My cousin used Shaadi.com with success. Only difference is that happy customers usually don't leave a review.

Let's face the fact that Shaadi.com is not bad at all. If you weren't lucky you can still use an alternative like IndiraShanta.com. But in my opinion the negative reviews here are not fair.

Thumbnail of user np147
California
1 review
1 helpful vote
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May 28th, 2023

Shadi.com should very each profile because there are so many scam profiles. I met one girl on 30 March, 2022 who shared her number +1 *******720 with me. She said she is divorced and her husband used to hit her but never agreed to meet me. She gave constant excuse of not being able to relocate and pretended to be real person with well maintained social accounts. But she happened to be a big scam who contacted my multiple connections via fake accounts for a long time and ultimately ask me for money to stop this. She is professional in all this and her account should be banned. She told her name Anagha Kadam and then said that it's not her real name. Now her name is showing different. Shadi.com should stop such users as day by day the platform is getting unsafe.

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From the business

Shaadi.com, the flagship brand of People Interactive has been considered one of the best matrimonial sites in India. It was founded with one simple objective – to provide Indians worldwide with a superior matchmaking experience. Since pioneering online matchmaking in 1997, Shaadi.com strives to bring revolution in this category. The service is designed for people who are looking for more than just a dating site and want to find a perfect match for marriage. With our advanced platform, we take into account the unique preferences, values, and personality traits of each user to help them find a compatible match. At Shaadi.com, we're committed to togetherness, upholding high standards of ethics and providing a stress-free experience for those seeking serious relationships.

Company Representative

Thumbnail of user mm1454
Gaurav M.
Typically does not respond to reviews

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