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Shane Co. has a rating of 2.7 stars from 33 reviews, indicating that most customers are generally dissatisfied with their purchases. Shane Co. ranks 59th among Diamond sites.
I love to woo my girlfriend with presents. And one of her favorite stuff is jewelry. I think every lady like this. So why did i choose this service? They have very beautiful jewelry, any woman will be happy to get such a gift from her man. So if guys you don't know how to surprise your girlfriends - you can browse this site
We got married in mexico and we went to take pictures in the ocean with the photographer, long story short the ring slipped off and could not be found. We were very sad but I thought "lifetime warrenty" no need to worry. To my great surprise when we got back and I called them they told me loss and theft are not covered but I was never told of this it was always "lifetime warrenty" and we cover everything. The sales person I talked to sends me a 400 page coverage and highlighted on page 231 states loss and theft are not covered. Had I been given this information up front and it was not hidden I would of went elsewhere and got twice the diamond size for half the price I paid a premium because if the "lifetime warrenty" expecting them to cover my butt. Please please go elsewhere. Diamonds of better quality and cheaper in almost any other diamond store I just got suckered into the "lifetime warrenty". Please don't make the same mistake I did l!
I ordered myself a princess cut diamond ring years ago from the Shane company. 2 days after I ordered it, a customer service/sales rep contacted me and told me that the stone I had chosen had a bad table on it, he would not recommend the purchase and helped me choose another stone that was more suitable and a nicer quality. He actually stayed right in my price range, did not try to up sell me anything I was not interested in, I found him to be very honest and actually felt that he was TRYING to really help me get the best stone for my money. It has been nearly 30 years since I have purchased that diamond, and I now want a sapphire instead for personal reasons. I asked if they did custom jewelry work and if I could design a new ring for myself using the old stones and new sapphire. I got an immediate response via email in which I was told I cannot design a ring for myself but they will give me my full purchase price back toward a new ring and I can select a setting. This worked out perfect for me as I don't want this stone anymore. I have never had an issue with the setting, the prongs, the gold or any of the other stuff I see in complaints about the Shane company. Yes, they are pricey, but my diamond has so much fire in it, it is just beautiful and I would not have been able to purchase it without the knowledgeable sales person that corrected my first choice. Thank you Tom Shane and company
I walked into the Shane Co yesterday in Minnetonka, MN and was looking for a particular ring. I had purchased one from there but wasn't completely happy with the way it looked on my hand. Dana LeFavor was their to greet me with a warm smile and completely went above and beyond to help me. Dana didn't just agree with me to appease me, she was honest and I could tell TRULY cared about finding the perfect ring for me. She took her time, was very knowledgeable, not pushy and I felt like I was the only one in the store. Her attention to her clients, listening to exactly what her you are looking for just blew me away. I will never go to another Jewerly consultant again. If you are looking for someone who pays attention to details. Listens to exactly what you are looking for and TRULY cares about you walking out of Shane Co with a BIG smile, then Dana LeFavor in Minnetonka, MN is your gal. I promise you, you won't be disappointed.
Sincerely,
A VERY happy customer
Short of going to local bulk diamond stores, Shane Co. Offers an inexpensive alternative to the pricey brands. I haven't bought rings but I have bought good earrings.
The service is great! Fast delivery and a huge selection of jewelry. This the site that I recommend everybody to try.
You are the best! She said YES and you made my dream ring! She was super helpful even tho I came knowing exactly what I wanted.
Ordered my wife a Morganite ring and it came out perfectly. It was brilliant clout of the box and the price was very fair.
Difficult to get an answer when you call into the Arapahoe Road office in Centennial Colorado. Very unorganized.
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