• Shapellx

Shapellx

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Overview

Shapellx has a rating of 4.5 stars from 2,714 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapellx most frequently mention customer service, shopping experience, and good quality. Shapellx ranks 4th among Lingerie sites.

  • Service
    579
  • Quality
    2567

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 87%
Positive
1,000
Neutral
72
Negative
77

Instant Feedback

18,764 reviews

6
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How would you rate Shapellx?
Top Positive Review

“I would completely love it if...”

Brandy B.
10/13/24

I really wanted to love this shaper, but... I'm a short torso shorty and the waist/zip up is entirely too long, causing gathering in all the wrong places! The built in bra is awesome! If only there was an option to size based on length!

Top Critical Review

“Horrible communication”

Az D.
10/22/24

I'm still trying to return my items. They made it so difficult. I wanted to exchange for a different size,they first said you can keep items and we will send you another for free just give us a review. And send Pic of review then asked me to take pics of items and return. I had to ask for a return label. Then I sent items they then asked if I wanted a return or exchange.how ever they already made me go through this hideous exchange process where I show what I'm swapping for. So why would I have to tell them again what items I wanted to exchange. Keep in mind this is all happening 1 day at a time. Its almost been a month and I have nothing. Communication is horrible. I'm so upset at this point I just want my money back

Reviews (2,714)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (586) customer service (349) right places (31) size chart (177) body shaper (56)
Thumbnail of user brandyb397
New York
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

I really wanted to love this shaper, but... I'm a short torso shorty and the waist/zip up is entirely too long, causing gathering in all the wrong places! The built in bra is awesome! If only there was an option to size based on length!

Reason I chose this business:

The reliability and quality of shape wear.

Reason I chose this product:

This product was supposed to be the answer. It has a built in bra, mid thigh shorts, and a hook- eye waistband with a zipper! The only issue is the really long torso.

Quality
Thumbnail of user jamieh1218
California
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

What are you waiting for?!?! If you need a good comfortable reliable shaper! Get this one! Nope don't wait. It's going to be worth it sweetheart. I worth this a whole day and no skin irritation or imprints. Look I am 240 and 5'3 shaper actually made me feel like I lost a couple of pounds.

Reason I chose this business:

Because of the reviews

Reason I chose this product:

Because who wants a panty line

Quality
Thumbnail of user kc805
Illinois
1 review
0 helpful votes
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September 18th, 2024
Verified purchase

The shopping experience is smooth. I find the sizing a bit challenging at times, as my waist could benefit from a small fit and that's where I need the most support, but my low half (bottom specifically) needs a size medium. So when I size up, I don't get the compression that I'd like in the tummy area.

I inquired about a return fee that I thought was being added. The rep responded quickly and addressed the concern.

Service
Quality
Thumbnail of user veev21
Ohio
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

This is my first time trying this shape wear and I am impressed by what it can do. I decided to try a mid coverage for the time being because I need something I can breathe in and feel right in. It is easy to put on, comfortable to wear and covers quite well smoothing out some needed areas. I was encouraged to try this out after seeing reviews from other plus size women like myself. Well worth it. I'm excited to try some of their other products.

Reason I chose this business:

Good reviews especially by those who are plus size like me.

Reason I chose this product:

This was my first time finally trying it out. Wanted to shape up a few areas and I like that this covers a lot.

Quality
Thumbnail of user rosalindg52
Washington
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

I had a good experience first order I cancelled. No problems at all with the cancellation. This order came and I said I should have sized down so I returned for a smaller size. My item came when it was supposed to come. Thank you

Reason I chose this business:

It was and still is all over ads on you tube.

Reason I chose this product:

It looks promising (have not worn yet).

Quality
Thumbnail of user azd13
California
1 review
0 helpful votes
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October 22nd, 2024
Verified purchase

I'm still trying to return my items. They made it so difficult. I wanted to exchange for a different size,they first said you can keep items and we will send you another for free just give us a review. And send Pic of review then asked me to take pics of items and return. I had to ask for a return label. Then I sent items they then asked if I wanted a return or exchange.how ever they already made me go through this hideous exchange process where I show what I'm swapping for. So why would I have to tell them again what items I wanted to exchange. Keep in mind this is all happening 1 day at a time. Its almost been a month and I have nothing. Communication is horrible. I'm so upset at this point I just want my money back

They message you once a day. It's almost as if it's a robot your messaging. No phone number just a mess.

Reason I chose this business:

I liked the reviews but I'm sure some were forced and fake.

Reason I chose this product:

It's a shaper plus size

Service
Quality
Thumbnail of user kv189
New York
1 review
0 helpful votes
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October 27th, 2024
Verified purchase

I ordered 3 bodysuits according to the size chart, however, 2 didn't fit but the one on sale did. I looked into returning the two and created a return. I overlooked the part it had to be shipped back within 10 days. I mean you have to EMAIL THEM and provide the tracking number in order to even have them consider taking in back. Stuck with the two that are too small now because today was day 11 and I haven't had a chance to ship them out due to illness.

Reason I chose this business:

Insta and reviews

Reason I chose this product:

To smooth out stomach

Quality
Thumbnail of user kristenj211
Texas
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

I love this site! It's very user friendly! My items were shipped promptly and well packaged. The products I ordered are well made and superior to other comparable brands I have tried. I love how comfortable the material is, I forget that I'm wearing them during the day! I will definitely be ordering again! Thank you so much!

Reason I chose this business:

I was searching online and decided to give them a try after reading the reviews.

Quality
Thumbnail of user leet509
Arizona
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

Ordered XL I am 5'8 217 pounds the dress fits as expected this dress has the back out it has a comfortable fit and it supports lower tummy and unloved love handles, 🤩 overall it's great dress you can wear with cardigan or shaw and also it's cute enough to rock by itself with some nice accessories

Reason I chose this business:

To see if the shapers are legit

Reason I chose this product:

I tried one other

Quality
Thumbnail of user egyptr
Georgia
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

Not giving the "snatched waist" look like shown in the testimonial videos, and I don't have nowhere near the size of stomach any of the full figured women I saw in the video testimonials do. (Not a jab). Didn't live up to the hype and was very uncomfortable. This is just my experience.

Reason I chose this business:

Video testimonials. What seemed like “visual” proof.

Quality
Thumbnail of user mallorym134
North Carolina
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

This dress is gorgeous and so very flattering. I look and feel incredibly sexy in it. It hugs my curves in all the right places and hides all the trouble spots. I am 5'5" and 168 pounds, and the large fits me perfectly. If you're on the fence, give this dress a try! I will be ordering it in other colors.

I contacted customer service because the item I originally ordered (a piece of shapewear) didn’t quite fit and I needed to return it. They responded promptly and told me I could keep the item and receive a $30 off coupon AND a $30 gift card. I couldn’t pass up that offer. I ended up choosing a dress and basically got it for free. Great experience.

Reason I chose this business:

I had ordered some shapewear from them because it was a good price and looked like what I needed. It didn’t quite fit, but I looked at the other products and really liked them, so I decided to try one of the dresses.

Reason I chose this product:

I really love dresses, especially fitted ones that hug my curves.

Service
Quality
Thumbnail of user latanyam36
Mississippi
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

The items that I have purchased has been nothing but Top Tier. Quality, durability, and is very Flattering to my appearance. I have been very Satisfied with My products and service has been great. Even delivery turn around had been quick. Thank you for making me a Very satisfied Customer.

Reason I chose this business:

I have tried other companies the sizing has been off, customer service had not been good or products are not of quality. I watched a lot of reviews for your products and decided to try. After figuring out my size range and receiving my items I was very satisfied

Reason I chose this product:

I had weighloss surgery a year ago and so with that of course the loose skin and other issues we find not flattering I chose my products on a whelm. I have purchased a few pieces of shapewear and swimwear and I Love what it did for my body

Quality
Thumbnail of user najhies
Washington
1 review
0 helpful votes
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November 6th, 2024
Verified purchase

The band material they use for there bras and there body sculpting shapeweae is the terrible. When you post a review they act as if there are so concerned contacting you over and over. I had 4 different communication on there Facebook, Trustpilot, and 2 separate email chains. Guess what nothing changed not even a sorry. Lol don't shop here girls go visit boujeehippie instead. They're a wonderful brand similar price point and have lots of deals throughout the year.

Many contact attempts no resolution at all.

Reason I chose this business:

I’ve lost a lot of weight within the year. I was trying several new brands and my sizing has dropped tremendously.

Reason I chose this product:

My favorite shapewear company was out of my size and lane Bryant didn’t have any bras I liked in store. I saw an influencer bragging on shapellex bras so I gave it a chance.

Service
Quality
Thumbnail of user sylviab536
Florida
2 reviews
0 helpful votes
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September 18th, 2024
Verified purchase

I'm a first time buyer so wasn't sure about sizes. I immediately fell in love with the product but then realized it was too small. Couldn't even try it. I can't wait to receive my right size and look forward to being a long term customer.

I ask for a return label and it was sent to me immediately, which doesn't usually happen with most customer service. Love it!

Reason I chose this business:

Saw advertising and read reviews.

Reason I chose this product:

It's just what I've been wanting and looking for in shapewear for a long time!

Service
Quality
Thumbnail of user tondanekag
Louisiana
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

Loves the reviews enough to order them myself, however I had to send back for an exchange for a size up the return process was easy and customer service reached out quickly I am currently awaiting my exchanged items.

Great

Reason I chose this business:

I've seen great results

Reason I chose this product:

The reviews

Service
Quality
Thumbnail of user ceciliar202
New York
1 review
0 helpful votes
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October 16th, 2024
Verified purchase

Love how it gives my waist a nice snatched look! I got a L and at first it was a bit snug but wearing it daily has helped and even though the material is stretchy it doesn't loose the elasticity or snatched look.

Reason I chose this business:

I've gotten different shape ware and it have never been 100 percent satisfied until now

Quality
Thumbnail of user leslieannr2
New York
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

I hated shapewear because it was to restricting but whew Shapellx changed the game for me I now have several of your items and I'm telling everyone and my people are buying and loving it as well. Good job, I'll be purchasing more. Thank you Shapellx

Reason I chose this business:

The live reviews on social convinced me and I convinced my people

Reason I chose this product:

I chose them based on what I needed at the time

Quality
Thumbnail of user meloniel14
Hawaii
1 review
0 helpful votes
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October 31st, 2024
Verified purchase

Everyone says it, and I still didn't listen. Size down by one size, even if you want to go by the size chart. Size down.
Order was split, so half of the order arrived in about a week. The other half took almost a month.

Quality
Thumbnail of user kinderlynp
Arizona
0 reviews
0 helpful votes
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October 15th, 2024
Verified purchase

When I first placed my order I ordered the item in my regular clothing size thinking thats what I needed. So I was truly disappointed when I received the item and did not fit at all. But after chatting with customer service and working out the exchange situation I received about a week or so later I received my item in the correct size and have been using it ever since. I love it.

Reason I chose this product:

I am currently going through my weight loss journey and I heard so many good reviews about that 3n1 waist trainer. I need all the help I can get

Service
Quality
Thumbnail of user jimellaj
California
0 reviews
0 helpful votes
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October 15th, 2024
Verified purchase

The delivery was fast and it most definitely have you snatched! The only thing I had a little problem with was the bra straps digging in my shoulder and the bra cup was to big. But i was still able to wear it all day!

Reason I chose this business:

Quick shipping and the shape wear work great

Reason I chose this product:

Because the reviews were good and definitely true and on point

Quality
Thumbnail of user debram2311
Florida
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Recently lost 40lbs but I still wasn't satisfied with my body appearance. My stomach was horrible. After one day of wearing my butt lifting shorts, I could immediately see a difference. With me having spinal stenosis I experience a lot of back pain, so I've never been a great fan of a regular girdle. These shorts hugs me in the right places and I'm relieved from all of the pain and pressure off of my back. My posture has surely improved and to top it off, it's comfortable enough for me to wear it all day.

Reason I chose this business:

Wanted to focus on my buttocks and stomach

Reason I chose this product:

But lifting shorts and body suit

Quality
Thumbnail of user barbarag3278
New Jersey
1 review
0 helpful votes
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October 27th, 2024
Verified purchase

I got a size too small so I had a muffin top under the bra line. I need a bigger size for a better review. It did NOTHING for the booty. The models all have big butts so of course they'll fill it out better.

I have not had my questions answered. I need to exchange for a bigger size. No help there yet. I had a $63 credit and it's gone now.

Reason I chose this business:

So many options

Reason I chose this product:

Needed help in the butt area. This item gets a 2 out of 10 in that aspect.

Service
Quality
Thumbnail of user vernar42
Georgia
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

Loved my purchases and I have almost bought EVERYTHING! I had just started wearing shapewear. And glad to have found Shapellx. Your product has changed the way I feel and look about myself. Truly a game changer. Thank you!

Reason I chose this business:

Saw Shapellx on Facebook and decided to give you a try. Glad I did!

Reason I chose this product:

Wanted a smaller waistline and wanted my butt to look lifted and not sagging. I also needed a bra that covers everything. Especially that back fat.

Quality
Thumbnail of user bridgettea37
Michigan
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I was scared at first in getting this shapewear but after getting it I am in love! Do go up a size or two depending on how you put it on. Mines hooks and zips on the side which was a little bit difficult to do but at the end it is worth it!

Very quick and helpful

Reason I chose this business:

I wanted to to look great in my dress for my 40th birthday party!

Service
Quality
Thumbnail of user lourdesm248
California
1 review
0 helpful votes
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November 3rd, 2024
Verified purchase

At 1st I was not sure what size to get. I got L and it fit me good but I wanted it to fit snatched ans tight so I gave that one to my sister which is a little bigger than me and ordered a M and it was perfect!

Quality

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From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.

Business History

A Revealing Story pinpoints how the power of expression leads to living your most authentic life.
In this iteration, Shapellx depicts the colorful original within every woman. It’s for the woman who
Uses her unique style and lively appearance to reveal her true self to the world; it’s for the carefree
Creative who expresses themselves through every wardrobe detail. Users choose Shapellx
Because their products promise sustainable fabrics and an unmatched variety of offerings. They
Are repeat customers because they know for every outfit in their wardrobe, Shapellx has a
Shapewear solution that allows them to express who they truly are.

Company Representative

Thumbnail of user shapellxs
Shapellx U.
The Shapellx Gal
Typically responds within 5 days
She’s glowing from within and feels comfortable and confident in her own skin.
She’s doing power walks outside or kicks it hard in the gym.
She runs errands. She’s in the boardroom, smashing the glass ceiling. She’s just given birth to a little, sweet angel. And while she’s in her postpartum phase, she’s still doing one thousand things during her day. She wants to feel supported in every step of her journey.

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