• Shapellx

Shapellx

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Overview

Shapellx has a rating of 4.5 stars from 2,714 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapellx most frequently mention customer service, shopping experience, and good quality. Shapellx ranks 4th among Lingerie sites.

  • Service
    579
  • Quality
    2567

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 87%
Positive
1,000
Neutral
72
Negative
77

Instant Feedback

18,764 reviews

6
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How would you rate Shapellx?
Top Positive Review

“I would completely love it if...”

Brandy B.
10/13/24

I really wanted to love this shaper, but... I'm a short torso shorty and the waist/zip up is entirely too long, causing gathering in all the wrong places! The built in bra is awesome! If only there was an option to size based on length!

Top Critical Review

“Horrible communication”

Az D.
10/22/24

I'm still trying to return my items. They made it so difficult. I wanted to exchange for a different size,they first said you can keep items and we will send you another for free just give us a review. And send Pic of review then asked me to take pics of items and return. I had to ask for a return label. Then I sent items they then asked if I wanted a return or exchange.how ever they already made me go through this hideous exchange process where I show what I'm swapping for. So why would I have to tell them again what items I wanted to exchange. Keep in mind this is all happening 1 day at a time. Its almost been a month and I have nothing. Communication is horrible. I'm so upset at this point I just want my money back

Reviews (2,714)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (586) customer service (349) right places (31) size chart (177) body shaper (56)
Thumbnail of user julial751
North Carolina
2 reviews
0 helpful votes
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August 17th, 2024
Verified purchase

I went a size up and it was still to small. It's always hard to know what size too get especially ordering shape wear. This is my 2nd time ordering from this band and both times I have been disappointed. I have ordered from others and no problem true to size.

Reason I chose this business:

I wanted that look.

Reason I chose this product:

I don't know, maybe just wanted to give it a 2nd try.

Quality
Thumbnail of user candicew253
Nebraska
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

I've purchased several things from shapellx. Loved them all. Very easy return or exchange process. And with the rewards program I gain points quickly for money off or a free item.

East return/exchange policy.

Reason I chose this business:

I saw a Facebook ad.

Reason I chose this product:

Chose products to wear under clothes for a smoother appearance.

Service
Quality
Thumbnail of user christinav650
Florida
1 review
0 helpful votes
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August 10th, 2024
Verified purchase

From an experience perspective, I had no issues; ordering was easy, shipping was fast, and communication was great. The bathing suit is beautiful and does amazing things for my body shape. However, there is not a lot of support for big-chested girls (36G). Maybe if the straps were adjustable it might have helped. I also feel this suit was designed for someone with a longer torso or at least someone with more height than I have. I am 5'4", 198lbs, heavier on top with a belly. The suit did not stretch flat across my body but gathered in my natural waistline (just above my belly button) the whole way around, so it looked like I was being cut off from the sides and back. I do want to love this suit, but it just isn't the right suit for me. I am not returning it because it is more of a hassle than it's worth for the refund. I'm going to see if one of my family members can use it or I will donate it to the local women's charity.

Reason I chose this business:

I liked how the suit looked in the photos and the good reviews.

Reason I chose this product:

It checked off all the boxes I was looking for in a bathing suit.

Quality
Thumbnail of user tolulopel1
Maryland
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

Product was just perfect. It did the work as promised. The quality of the material is great. I have ordered other products in the past and I will continue to order from them.

Reason I chose this business:

Quality and results

Reason I chose this product:

To keep my stomach area trim.

Quality
Thumbnail of user angelah2915
Illinois
1 review
0 helpful votes
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October 27th, 2024
Verified purchase

I can't express how much I LOVE, LOVE, LOVE Shapellx. It is the TRUTH. Sis of you don't have one you better run. The quality is excellent, affordable, and durable. Customer Service is this best. I have a range of their products, and I'm in love with every sundown one.

Customer Service was the greatest. If I had an issue,they responded in a timely matter. They were immensely courteous, friendly, and very polite. They made my online experience a pleasant.

Reason I chose this business:

I read the reviews and took a chance. Believe me when I say I was not disappointed. Please believe the hype.

Reason I chose this product:

I chose the products based on my needs.

Service
Quality
Thumbnail of user maryannd404
California
2 reviews
0 helpful votes
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August 16th, 2024
Verified purchase

Size too big. I canceled the order within the hour. However the shorts too big. The prior order was too small however the size large fitted me better a little snug. I have purchased 2 others shaped wear From other companies and can't wait to see the results.

Horrible not accommodating

Reason I chose this business:

Wanted a better fit

Reason I chose this product:

Wanted to try. Hard on returning item so i gong to keep my first item the air boned shorts.

* Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user ginad523
New York
1 review
0 helpful votes
  • Send Message
August 14th, 2024
Verified purchase

I am very happy with Shapellx! They have many garments and shapewear to pick from and the prices are not expensive at all. Their product is made very well and I am a very satisfied customer. I would recommend this company to anyone looking for good shape wear well-made and any kind of surgical shape wear, I found everything very good!

It was just for a size change and a label to send a two small garment back.

Reason I chose this business:

It was recommended by a friend!

Reason I chose this product:

I just had surgery and I needed surgical garments that is bathroom, friendly and their garments are excellent for bathroom, friendly people that need it after a surgery. My friend recommended this site and I got everything I needed and soon I will be graduating to regular shape wear which I’m very excited about. I already bought some and I’m very happy with the quality and I can’t wait to wear them. They also come very quickly!

Service
Quality
Thumbnail of user latarshat1
Washington
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

I purchased a LG it was to big. Company replace LG with a medium and it is not snatching in body like it is shown on advertisements. Why I had to be the one that is not sized correctly. Their customer is amazing so far with my issue. I weigh a 157 lbs and knew the medium would snatch in my body it make me look bloated. I am just lucked our. I thank Shapellx for all their help.

Reason I chose this business:

I like what your videos and advertisements showed on FB. I am not sure how sizes are fitted. True to size, run small, run large it does not say in description or reviews.

Reason I chose this product:

I like what your videos and advertisements showed on FB. I am not sure how sizes are fitted. True to size, run small, run large it does not say in description or reviews.

* Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user robinr1232
California
0 reviews
0 helpful votes
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October 15th, 2024
Verified purchase

I think there should be a better processes in determining which size to choose. I believe my products is slightly too large. It's not enough compression to have the look I want in my clothes

Quality
Thumbnail of user chelleg8
Virginia
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

I have bought several items. I luv them all! An the deep plunge bras. Have my girls sitting pretty with no back fat showing. I feel more sexy and confident with my shapers! Thank u

I ordered the wrong size bra. They let me exchange it. No issues

Reason I chose this business:

Bcuz I see alot of your advertisements videos with women of all sizes showing us b4 and after. So I get to see in real time how good the products work!

Reason I chose this product:

Bcuz im plus size with a belly and I wanted to my body to look more define in my clothes.

Service
Quality
Thumbnail of user lenaw107
Georgia
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

This brand of shapewear never disappoints. I'm currently losing weight and am down to a size 16/18 from a 22/24. I purposely sized down for a firmer hold. I must admit it was hard to get on, but once I did, it felt amazing! I could move and sit easily, and it appears seamless under my dress.

Quality
Thumbnail of user quitaw2
Tennessee
1 review
0 helpful votes
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August 7th, 2024
Verified purchase

I'd like reviews on all shapewear to show weight, height, and measurements. This really helps people, like myself, that read and rely on reviews to make confident purchases. I love the comfortable shaping of the short and how it snatched me for my dresses. 40-36-42 and I'm 5'9". I just wish the body of the short was longer for my torso.

Reason I chose this business:

I've been shopping on this site for several years.

Reason I chose this product:

I wanted short that snatched me comfortably. The bra is meh.

Quality
Thumbnail of user rosew908
Virginia
1 review
0 helpful votes
  • Send Message
July 26th, 2024
Verified purchase

I have not been able to reach anyone concerning my order and it's very upsetting!I placed the order at the same time with 3 items in different colors,I received one item almost 2 weeks ago.No explanation where my other are or when they are coming!

Not satisfied at all

* Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user didiw5
Didi W.
Illinois
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

Half of my order arrived almost 2 wks later than expected. I realize that even after measuring & using size chart and going thru the reviews, it's still hit or miss with choosing the best size. Luckily I ordered 2 sizes and found the best for me; will return the other.

Reason I chose this business:

I read very good reviews and saw amazing videos with women shaped like me.

* Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user elizabethw3843
New York
1 review
0 helpful votes
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November 9th, 2024
Verified purchase

The side zipper lining is a hard rectangular fabric that is almost as hard as plastic. The corners jut into my skin (fat.) LOL I am wondering if this was the best/correct size for this piece.

Reason I chose this business:

The service and the look.

Quality
Thumbnail of user angieb508
Washington
1 review
0 helpful votes
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October 22nd, 2024
Verified purchase

The product was exactly as described and shown in the pictures. I do wish it was a little longer due to my long torso, 6ft Tall, but I can make it work with the right bra...😘💖💖

Reason I chose this business:

I have ordered from them before and had a great experience with customer service when the product didn't fit.

Reason I chose this product:

I like the style, quality, and colors available.

Quality
Thumbnail of user pamb1292
Indiana
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

Nice quality, material is not stiff and hard like some others, smooth and firm w/some stretch of course. I should've sized down tho' to an XL instead of 2xl. 5'6,240lbs, hourglass shape, apron belly.

Reason I chose this business:

The videos, reviews/ratings, length of time in business, shipping/return policy, accessibility, variety of products, customer service.

Reason I chose this product:

Description was a fit for my needs.

Quality
Thumbnail of user deborahw2794
Illinois
2 reviews
0 helpful votes
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October 23rd, 2024
Verified purchase

Ordering was great. I Received my order timely. The product was smaller and tighter than expected. Once I put it on, it was comfortable and true to advertise. The legs did not roll.

Reason I chose this business:

Trying something new and different.

Reason I chose this product:

Saw it advertised.

Quality
Thumbnail of user billeew
Pennsylvania
3 reviews
0 helpful votes
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July 30th, 2024
Verified purchase
• Updated review

Very comfortable but began to ride down a little. I got it according to the size chart. Due to dieting it will fit better in a month or 2. I received a lot of compliments about my shape so it did its job

Reason I chose this business:

Reputation of the name and advertising.

Reason I chose this product:

Advertising of the true size on true models before and after.

Quality
Difficult repeat window several times
May 25th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Advertising

* Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user omololao7
Maryland
1 review
0 helpful votes
  • Send Message
November 15th, 2024
Verified purchase

Please I need an exchange, I have sent several emails immediately I received
My order but no response. Please I need to return my order. It's way too small for me. You can reach me via my email

No one has responded to me after sending several emails. I need an exchange. The product is too small for me

Reason I chose this business:

Saw it online

Reason I chose this product:

I needed it for fitness but it's too small for me.

Service
Quality
Thumbnail of user cherieb173
Oregon
1 review
0 helpful votes
  • Send Message
October 6th, 2024
Verified purchase

I love the way it fits. It is comfortable and does not show through my clothes. It makes my stomach hips and butt look great. You can wear it under your dresses and pants and it doesn't show.

Reason I chose this business:

I saw the advertisement on instagram. I was looking for something more comfortable.

Reason I chose this product:

I was looking for good coverage for my body that was comfortable fitting.

Quality
Thumbnail of user andrear2075
New Mexico
1 review
0 helpful votes
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November 10th, 2024
Verified purchase

I love the zipper. Unfortunately, the cup size wasn't right for me, but it's not so big that I can't wear it. I will be wearing it under my wedding dress!

Quality
Thumbnail of user tkhiviap
Ohio
1 review
0 helpful votes
  • Send Message
September 19th, 2024
Verified purchase

This is for women that has there stomach paid to be flattened not for women with healthy stomachs it flattened the top stomach pushed out the bottom stomach like ugh

Reason I chose this business:

I thought it would help shape and flatten my stomach not completely but somewhat but it accentuates the bottom stomach, who wants to look like that

Reason I chose this product:

Took a chance and got disappointed

Quality
Thumbnail of user ashleyd1269
South Carolina
1 review
0 helpful votes
  • Send Message
August 4th, 2024
Verified purchase

I did not care for any of the 4 items I purchased. The shaper would not stay in place on my thighs and my top (around stomach) kept folding as if it was a two-piece item. I weigh 164lbs but I have a fupa due to 3 births. I, honestly, have shapers from Ebay that fit much better; however, I was looking for a new shaper.

I sent an email and never heard anything back. I was asking about the return process. What address and if they could provide a label.

Reason I chose this business:

The advertisements

Reason I chose this product:

To conceal my stomach area.

* Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user leshondaa
Ohio
1 review
0 helpful votes
  • Send Message
October 2nd, 2024
Verified purchase

It does not snatch in my stomach as it says on advertising. It works fine on the sides but still cuts in to my sides because that's the only place that's tight.

I only talked to someone through email.

Reason I chose this business:

Because I wanted to wear a nice dress I bought. But it doesn't hold my stomach in like I seen on the advertising.

Reason I chose this product:

The first one I had before it kept rolling down on the sides.

* Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality

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From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.

Business History

A Revealing Story pinpoints how the power of expression leads to living your most authentic life.
In this iteration, Shapellx depicts the colorful original within every woman. It’s for the woman who
Uses her unique style and lively appearance to reveal her true self to the world; it’s for the carefree
Creative who expresses themselves through every wardrobe detail. Users choose Shapellx
Because their products promise sustainable fabrics and an unmatched variety of offerings. They
Are repeat customers because they know for every outfit in their wardrobe, Shapellx has a
Shapewear solution that allows them to express who they truly are.

Company Representative

Thumbnail of user shapellxs
Shapellx U.
The Shapellx Gal
Typically responds within 5 days
She’s glowing from within and feels comfortable and confident in her own skin.
She’s doing power walks outside or kicks it hard in the gym.
She runs errands. She’s in the boardroom, smashing the glass ceiling. She’s just given birth to a little, sweet angel. And while she’s in her postpartum phase, she’s still doing one thousand things during her day. She wants to feel supported in every step of her journey.

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