• Shapellx

Shapellx

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Overview

Shapellx has a rating of 4.5 stars from 2,714 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapellx most frequently mention customer service, shopping experience, and good quality. Shapellx ranks 4th among Lingerie sites.

  • Service
    579
  • Quality
    2567

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 87%
Positive
1,000
Neutral
72
Negative
77

Instant Feedback

18,764 reviews

6
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How would you rate Shapellx?
Top Positive Review

“I would completely love it if...”

Brandy B.
10/13/24

I really wanted to love this shaper, but... I'm a short torso shorty and the waist/zip up is entirely too long, causing gathering in all the wrong places! The built in bra is awesome! If only there was an option to size based on length!

Top Critical Review

“Horrible communication”

Az D.
10/22/24

I'm still trying to return my items. They made it so difficult. I wanted to exchange for a different size,they first said you can keep items and we will send you another for free just give us a review. And send Pic of review then asked me to take pics of items and return. I had to ask for a return label. Then I sent items they then asked if I wanted a return or exchange.how ever they already made me go through this hideous exchange process where I show what I'm swapping for. So why would I have to tell them again what items I wanted to exchange. Keep in mind this is all happening 1 day at a time. Its almost been a month and I have nothing. Communication is horrible. I'm so upset at this point I just want my money back

Reviews (2,714)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (586) customer service (349) right places (31) size chart (177) body shaper (56)
Thumbnail of user asiat33
Maryland
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

It did not control or smooth my tummy as much as I needed. I am 5'4 and 158 lbs with a 37-inch waist and 41-inch hips. I purchased a medium size garment.

Quality
Thumbnail of user yvettea211
Illinois
1 review
0 helpful votes
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November 10th, 2024
Verified purchase

It nice experience love the shaper and bra. The order was never received and was incorrect however made sure I received the correct order and products

Reason I chose this business:

Hear good reviews

Reason I chose this product:

Quality and reviews were good

Service
Quality
Thumbnail of user denisep605
Minnesota
1 review
0 helpful votes
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August 16th, 2024
Verified purchase
• Updated review

I love this company. I have been shopping with them for a while. No complaints. If you looking to turn some heads with that cinched in waist and that nice booty lift, then BUY BUY BUY….Save your BBL money. Keep your coins sis and buy this Shapewear from Shapellx. Periodt!

Reason I chose this business:

I always get my Shapewear from you guys

Reason I chose this product:

I wanted to try this bra because it’s good to shape your body for a smooth look

Quality
Great!
September 10th, 2021
Verified site experience
• Previous review

Great! Great!

Reason I chose this business:

Customer Service is great and products too!

Smooth and easy
August 10th, 2021
Verified site experience
• Previous review
Reason I chose this business:

I purchased before a few times

Thumbnail of user elsaf49
Virginia
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

It seems well made but unfortunately in my opinion the material is too thin and didn't do whay it said it would I didn't notice much difference when I put it on

Quality
Thumbnail of user jameyb40
Michigan
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

Love this but get your regular size tho. Example: If you are a size 22, get your normal 22 size etc! Love the material, very comfortable, doesn't slide down etc it is true to size.

Reason I chose this business:

I kept seeing it on instagram and all the good things being said about it and decided to order

Reason I chose this product:

I loved the reviews about it and they didn’t lie

Quality
Thumbnail of user ashleyr2319
Arizona
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

The shapewear is great and it really holds the tummy in. However, it doesn't flatter my behind. You can see the indents of the "butt lifting" effect under jeans and leggings.

Reason I chose this business:

Instagram ads kept poping up

Reason I chose this product:

I wanted to look slimmer in my clothes after three kids

Quality
Thumbnail of user am1494
Texas
1 review
0 helpful votes
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November 10th, 2024
Verified purchase

I am 5'6 240. I ordered an 2x and a xl. They snatched me but not what I expected. You have to be a certain size to be snatched all the way. From what I've seen on the videos.

Reason I chose this business:

I ordered from you guys before.

Reason I chose this product:

There were new ones I wanted to try.

Quality
Thumbnail of user tysions1
Washington
1 review
0 helpful votes
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September 24th, 2024
Verified purchase

I have purchased several items from Shapellx. And I love them ALL! I purchased the one piece bathing suit. In blue. Omg, I am amazed at how good I look in it.

Reason I chose this business:

I am a return customer

Reason I chose this product:

I was going to Cabo, and I needed a bathing suit. Being a plus size woman, I am very cautious of the way my clothes look on me and since I purchase the shapewear from Shapellx, I new they would not let me down with the swimsuit!

Quality
Thumbnail of user cocob30
Ohio
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

This item took longer than I expected but overall it's a good shaper. I went down a size this time because my last shaper didn't snatch me as I expected. This time I got it right with the medium instead of a large.

Quality
Thumbnail of user latoyiab6
Texas
2 reviews
0 helpful votes
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September 1st, 2024
Verified purchase

They make everything look right and tight! They arrived in a timely manner and excellently packaged! My shopping experience with Shapellx has always been a great one.

Reason I chose this business:

Previous purchases always stood above and beyond.

Reason I chose this product:

I already have some of your products, but the ones I chose this time were shorter and I would be able to wear them with different items than before so as where I was able to wear my other product with pants and dresses, the two I ordered this time. I’m able to wear with shorts.

Quality
Thumbnail of user desiraeg15
California
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

I recently exchanged an item of shapewear with Shapellx, and I couldn't be more pleased with the experience. The process was straightforward and hassle-free. From initiating the exchange to receiving the new item, everything was handled promptly and professionally.

Reason I chose this business:

I chose Shapellx because of their reputation for high-quality shapewear and positive customer reviews. Their products are known for being both comfortable and effective, and they offer a wide variety of styles and sizes to suit different needs.

Reason I chose this product:

I chose the products from Shapellx because they offer a range of shapewear that caters to different body types and needs. The detailed product descriptions and customer reviews helped me select items that promised comfort, durability, and the shaping support I was looking for.

Quality
Thumbnail of user latonyaw75
Kentucky
1 review
0 helpful votes
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September 29th, 2024
Verified purchase

I loved my shapewear. I wore it under my wedding dress cause my lil but looked flat underneath the dress and this shapewear did not disappoint. Thank you

Quality
Thumbnail of user sashac138
Massachusetts
1 review
0 helpful votes
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November 15th, 2024
Verified purchase

I wear a medium but I ordered a medium and it's tight I think I need a large. Or extra but I lost the package sticker so there is nothing I can do about it.

It was fine

Service
Quality
Thumbnail of user tinesham4
New York
1 review
0 helpful votes
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September 25th, 2024
Verified purchase

I purchased the shorts and it was easy to slip on and I didn't feel like I couldn't breathe or move. Spent hours on top or hours wearing it without dying lol.

Reason I chose this business:

The ads were all over my timeline!

Reason I chose this product:

The women promoting their experiences had me wanting to try too.

Quality
Thumbnail of user johannar204
New York
1 review
0 helpful votes
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November 15th, 2024
Verified purchase

I JUST REALLY LOVE THEIR PRODUCTS. THE CUSTOMER SERVICE IS AMAZING! THE SHIPPING IS INCREDIBLY FAST! I WILL NEVER EVER AGAIN ORDER SHAPEWEAR FROM ANY WHERE ELSE. I HAVE BEEN LOOKING FOR SHAPEWEAR LIKE THIS FOR YEARS AND I FINALLY FOUNF THE ONE!

BEST CUSTOMEER SERVICE EVERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR

Reason I chose this business:

WATCHING ALL THE VIDEOS WITH WOMAN SHOWING THEIR BELLY BEING SUCKED IN BY THIS PRODUCT GOT ME!

Reason I chose this product:

ALOT OF OTHER PLACES SHOW WOMAN WITH FLAT TUMMIES TRYING ON SHAPEWEAR WHICH MAKES NO SENSE TO ME. BUT SHAPELLX KEEPS IT ALL THE WAY REAL & I LOVE IT! I ALSO WANT TO THANK ALL THE WOMAN WHO MAKE THE VIDEOS SHOWING THEIR BODY. IT TAKES ALOT OF COURAGE TO DO SOMETHING LIKE THAT FOR THE WORLD TO SEE. I ALSO LOVE THE CONFIDENCE IN THESE WOMAN!

Service
Quality
Thumbnail of user cyndie30
Texas
1 review
0 helpful votes
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October 23rd, 2024
Verified purchase

I went down a size and it was perfect. Didn't roll down, I could breathe, it was seamless. It didn't go as far up as I would've liked but it wasn't an issue.

Reason I chose this business:

From the video reviews on Instagram I was sold. Real bodies real results

Quality
Thumbnail of user denisel1364
Massachusetts
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

I saw some advertisements on facebook and majority of people that bought the product seemed happy with the results. So I decided to give it a try and I was also a happy customer.

Unfortunately Is hard to reach the customer service chat since I needed to change my phone number.

Reason I chose this business:

Needed help with smoothing some body parts under clothes.

Reason I chose this product:

Good quality.

Service
Quality
Thumbnail of user jennifera2566
North Carolina
1 review
0 helpful votes
  • Send Message
July 24th, 2024
Verified purchase

At checkout my Shop account linked automatically adding my old address. I realized immediately after checkout and tried to update my address but it would not allow me to. It did take a few days to speak to someone, but they were able to correct and send my order to my new address. It arrived with perfect timing. I am grateful for the wonderful customer service and their willingness to make it right.

Reason I chose this business:

Saw an ad on Facebook.

Reason I chose this product:

It was the perfect undergarment for my party dress

Service
Quality
Thumbnail of user janier134
North Carolina
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

Excited to receive products.
Unfortunately, the sizing was off.
Some items did not fit and had to be returned.
*I did not read the reviews and should have,
"sized up" as suggested.

Responsive, friendly and helpful.

Reason I chose this business:

Special event to attend.
Wanted to look great in my outfit.

Reason I chose this product:

Wanted a "sleek" look in my dress.

Service
Quality
Thumbnail of user aconiaj
Mongolia
1 review
0 helpful votes
  • Send Message
August 27th, 2024
Verified purchase

Got the wrong size swimsuit
I placed another order for the right size. Sent it back k sent the proof of sent & got my confirmation letter of my item being processed the next day!

Quality
Thumbnail of user shaylap29
Wisconsin
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

There was a slight issue receiving my order but customer service was excellent and got my order sent to me right away. I love the items I purchased and will shopping with you all again!

Excellent service. Although I wish I could've spoken with someone over the phone. They were fast friendly and got my order delivered in a timely fashion.

Reason I chose this business:

I gained a lot of weight due to hormones I was taking and I wasn't feeling good about my body. I saw an ad on Facebook and wanted to see if it would work for me. It did!

Reason I chose this product:

I chose the products because they snatch the areas I have problems with. Back, tummy and love handles

Service
Quality
Thumbnail of user antoinettew127
Florida
1 review
0 helpful votes
  • Send Message
August 8th, 2024
Verified purchase

Product arrive in a timely manner, packaging was secure and neat. I'm impressed how the product is durable and strong. Well made item. I will definitely recommend 10/10.

Reason I chose this business:

Marketing was great and products look like it works and is durable

Reason I chose this product:

Undergoing a surgical procedure and this product look like it would serve me well

Quality
Thumbnail of user lynnw884
Illinois
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

Shapers look small and I believe that the sizing is a bit off but I absolutely love every shaper I've purchased from this website! I'm 375lbs and the size shapers I order are 6x.

Reason I chose this business:

Always see ads

Reason I chose this product:

Snatches you in

Service
Quality
Thumbnail of user cp642
New York
1 review
0 helpful votes
  • Send Message
November 16th, 2024
Verified purchase

This item did not fit I was under the impression from size as well as looking at the models it would fit. In order for this item to work I would need to be at least 290lbs. I got the largest size 6x

Reason I chose this business:

Seeing the models and it appeared to have fit well for them. Big illusion.

Reason I chose this product:

Needing to hold my stomach in tight.

Quality
Thumbnail of user mariap3286
Oklahoma
1 review
0 helpful votes
  • Send Message
October 21st, 2024
Verified purchase

The experience have not been good, I don't have a printer, and your return label do not have snanning barcodes so it has been difficult for me to return the item... What do you want me to do?

Customer have been excellent, they are very patient and polite I do not have any complain about the customer services.... That's NOT my issues! The issue was that I tried to returned it in seconds and it did not allow me, instead it said that that the order was on "Its way" which I know it was bull crap!!

Service
Quality

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From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.

Business History

A Revealing Story pinpoints how the power of expression leads to living your most authentic life.
In this iteration, Shapellx depicts the colorful original within every woman. It’s for the woman who
Uses her unique style and lively appearance to reveal her true self to the world; it’s for the carefree
Creative who expresses themselves through every wardrobe detail. Users choose Shapellx
Because their products promise sustainable fabrics and an unmatched variety of offerings. They
Are repeat customers because they know for every outfit in their wardrobe, Shapellx has a
Shapewear solution that allows them to express who they truly are.

Company Representative

Thumbnail of user shapellxs
Shapellx U.
The Shapellx Gal
Typically responds within 5 days
She’s glowing from within and feels comfortable and confident in her own skin.
She’s doing power walks outside or kicks it hard in the gym.
She runs errands. She’s in the boardroom, smashing the glass ceiling. She’s just given birth to a little, sweet angel. And while she’s in her postpartum phase, she’s still doing one thousand things during her day. She wants to feel supported in every step of her journey.

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