website thubmnail of Shapewear USA
How would you rate Shapewear USA?
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Iowa
1 review
1 helpful vote
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Arrived too late
September 13, 2022

I ordered two abdominal binders from Shapewear USA for after post-surgery recuperation. They were ordered in November, and surgery was in December. The binders arrived two days after the surgery, so I had to purchase some from the hospital. Shapewear USA would not answer my requests to return the items until after their 90-day return window. These are expensive and I have no use for them now. They were never used. STAY AWAY FROM THIS COMPANY!

Date of experience: September 13, 2022
Texas
1 review
2 helpful votes
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I ordered a bra and within 2 hours the wires were stabbing me on both ends! I reached out to them since I spent $50 and it was already trash within two hours and all they could offer me was $10 store credit. They couldn't do anything more because the bra was already worn. They had the worst customer service and the quality is not worth the price. Do not purchase from them unless you're okay with spending a lot of money and getting sucky products and sucky customer service.

Date of experience: October 25, 2021
Illinois
1 review
0 helpful votes
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Paid for expedited shipping (2-4days). Per the tracking # they provided me, my shipment was pending shipping for a week. So I emailed to inquire about by order and threatening to contact BBB. The order was shipped the following day & it arrived days after I needed it for when I had surgery. I am still waiting for the refund that I requested in my email. THANK GOD AMAZON PULLED THROUGH WHEN SHAPEWEAR DROPPED THE BALL. Go with Amazon. Awesome shipping times and killer return policy!

Date of experience: May 1, 2022
Florida
1 review
3 helpful votes
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DO NOT BUY!
February 22, 2021

This company is a SCAM! They do not honor their exchange/return policy and will give you the run around hoping you give up in wanting to return or exchange. They ended up not responding to me after requesting an for an RMA number and I have been ignored. Do NOT buy! Waste of time and money!

Date of experience: February 22, 2021
Texas
1 review
4 helpful votes
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THEY DO NOT HONOR ANYTHING THEY SAY ON THEIR WEBSITE! HAPPY CLIENTS MUST BE THOSE THAT DID NOT HAVE TO RETURN/REFUND A PRODUCT. ITS SIMPLY A NIGHTMARE. THEY ADVERTISE ONE THING, THEN WHEN YOU HAVE A PROBLEM, THEY CLAIM THEY DO NOT DO XYZ... EVEN THOUGHT ITS CLEARLY ON THEIR WEBSITE! YOU CANNOT CALL THEM, YOU CAN ONLY EMAIL, SO THAT TELLS YOU ABOUT THE COMPANY-SIMPLY DOES NOT WANT TO DEAL WITH CUSTOMER PROBLEMS!

Date of experience: July 20, 2020
California
1 review
2 helpful votes
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I LOVE SHAPEWEARUSA
June 29, 2022

Great staff. Great customer service. Most of all Great products. I will be ordering from here often.

Date of experience: June 29, 2022
Illinois
2 reviews
3 helpful votes
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Absolutely amazing
July 27, 2022

I looked stunning at the christmas party. I will definitely order shapewear again from Shapewearusa.com - Thank you!

Date of experience: July 27, 2022
New Jersey
1 review
2 helpful votes
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Worst company ever
April 30, 2021

Do not buy from this company! It is the biggest scam! I have never seen such an atrocity from a company in my life. Scam scam scam shapewearUSA is the worst. Crap product scam you out of money

Date of experience: April 30, 2021
California
1 review
2 helpful votes
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BUYER BEWARE!
February 20, 2021

BEWARE! If you buy a product and keep it ok BUT returning is a F'nNightmare! 25% restocking fee for a size I did not order and the size I did order is not in-stock but the site says it is not only is it false advertising but all ShapewearUSA satisfaction guarantees are complete BS! ShapewearUSA is basically a broker and a
Scammer! After emails back and forth. No shipping labels and if you ordered from different designers/manufacturers they're are different addresses to mail back at your expensive! They also require photos and at their discretion can reject them. Again, even after you paying to mail back they charge 25% restocking! Im sure it's not the designer/manufacturer charging this fee it's the broker ShapewearUSA skimming 25%. Please DO NOT BUY from them! You can buy the same items else where. SKIMS products are good too. I have bought the same items elsewhere return them with their shipping label, hassle free 100% refunded. WARNING DO NOT BUY from ShapewearUSA! They are a scam and their satisfaction guarantees are nothing but FALSE advertising!

Date of experience: February 20, 2021

Overview

Shapewear USA has a rating of 2.1 stars from 29 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shapewear USA most frequently mention customer service and return policy. Shapewear USA ranks 26th among Corsets sites.

service
19
value
18
shipping
20
returns
17
quality
18