SHEIN UK

I placed my first order on the 21st of January. The funds left my account and I was emailed 4days later it was out of stock. I asked for a refund and placed another order from a different card. I am still waiting for my refund from the 25th January, and to make matters worse my second order "was lost in customs"

I am left without £140 and every time I speak to them about my refunds they give me an ARN number and tell me to speak to my bank.

On their website it states upto 30 business for a refund! They are an absolute joke! The worst online retailer I have ever dealt with.

Let you place an order, take your money immediately, then make some excuse why they can't fulfill your order, and never refund you back.

Instead make you waste time and energy emailing them and getting nowhere!

No one should buy from them honestly it's not worth the hassle. Be very wary if you do. They are thieves!

My daughter bought 5 items from Shein. I was shocked to see they charge £12 for 'express' delivery, which actually means 3-7 days. Not exactly what I would call express. I refused to pay for express, so my daughter waited 8 days to receive the clothes (which is a long time when you're 13 and most online fashion retailers can manage 1-3 days). The clothes were 100% awful. Such bad quality, poor fit, very trashy indeed. So I returned them all, only to hear nothing more. When I eventually emailed Shein to find out what was going on with my return, they confirmed they'd already received the items. Obviously had no intention of refunding me unless I chased them! Then also charged me £6.50 just to return them and said the refund to my card would take UP TO 30 DAYS! This is after I've already had to chase just to get my money back. The customer support person agreed to charge only £3.50 as I am 'a valued customer'. Hah Hah. But no apology for the poor service or quality of garments. I am now still waiting to hear that my refund is being processed. They have gone very quiet. This is a very dishonest online retailer and I would not recommend purchasing anything from them.

It has been one month I havnt received my product yet. Never gonna order again. Even no chance to consult with customer service. What a poor company it is!

Had a few items from Shein with no problems but the latest said it's been delivered but it hasn't very disappointed, I'm not saying it's the fault of Shein but don't trust some delivery persons.

After reading reviews on this site and Trustpilot I was very concerned about sending items back to Shein as I thought I would not have the goods but also loose my money. I returned 2 items on 10/09/22 and have received a full refund within a week.

SHEIN is just the best online shopping experience I have ordered and enjoyed so many products. I have never seen so many beautiful and original items anywhere else and I am always very excited to receive them! Your service is great and if on the very rare occasion I need to return anything it is quick easy and trouble free. I am totally in love with SHEIN

AVOID THIS COMPANY. Too good to be true is the old adage that needs listening to before you hit the buy button. I don't know if Shein are intermittent scammers but if your tracking says delivered they will refuse to look at what has happened and make it your issue as in my case. Yes my package was delivered, but back to them. The post office confirmed that to be the case to me. The Post Office address was their local depo not mine - 150 miles away! The post office said that there had been a problem with my package so it never travelled further than the local area it was posted, the reason it was returned back to them. Here's why I am asking myself the question of the possibility of scamming. If they carry out this trick with 10% of their purchases, they are going to recoup a lot of money, firstly in the money paid to them and then as well as the goods returned to them for potential re sale. Their gaslighting of "It is delivered" is not good enough. I requested that they call the post office themselves. They did not. They were happy to leave it at "It's delivered". Thankfully, my pay agent took seriously the issue and did the research. Shein did not get away with it with me. I will never order from them again and advise others to be buyer aware. Please also look at the other reviews on TRUST PILOT. A large percentage under 1 star is about non delivery and people losing their money.

I give Shein a two star rating because there clothes are amazing but some times they don't come what they look like and also it takes so long to come I ordered a package over three weeks ago and it has still not came I would really appreciate if it could come before Christmas as it is a Christmas present and at this rate is not going to be coming before Christmas I under stand that there is a lot of people who work for the post office on Strike and it is so close to Christmas but if no one works no one is going to be getting there orders

Cat tunnel bed & feeding bowl with water bottle: Items as described, delivered on time. Great service!

So disappointed
They send me package but missing one shoes
I send e mail but nobody answers.
Really poor quality

SHEIN Didn't REFUND my money after I received a confirmation that they have received the items I RETURNED since on the 8th of July 2023:
Order # GSON7L*******VVD
Total of £24:85

I have no complain about Shein. The delievery time is a bit long, but otherwise i have ordered twice from them. Clothes are look like same as I ordered. The Quality is also good. I am very happy.

I have tried and tried to get the returns address to send items back
Please please help, l can't afford to loose my money

I ordered some items from this company and never received. They said the items were delivered but I never received any items

SCAMMED SCAMMED SCAMMED