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ShelHealth has a rating of 2.1 stars from 45 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ShelHealth most frequently mention customer service problems. ShelHealth ranks 91st among Grocery Delivery sites.
This company does not typically respond to reviews
They have a very large selection of the sport supplements at a reasonable price. 4th order with them and cannot say any bad words, good quality of products, long expiration dates and well packaged. Only one annoying thing that order takes about one week to be delivered and there is no option for express or one day delivery.
This company charged me for three items, but only sent two. They have not responded to my requests for either one more item to complete the order, or a partial refund. Six weeks now, not a single response. I have read since many reviews calling this company thieves or worse.
My order was placed on November 23. In the confirmation letter received the same day, Dec.2 was indicated as the date of delivery (which is extremely slow, considering the steep fee of $11 plus for delivery). And then -- complete silence!
How come then that the label was issued only on Dec. 1 (I suspect this is another lie created in response to my calls and letters on Dec.2) with another date of delivery -- Dec.9! In all my dealings with e-commerce I've never encountered such blatantly bad service. If the company can not deliver it should be shut down. I will never use shelhealth and will do everything in my power to put you out of business.
Date of experience: December 3, 2024
They have a very large selection of the sport supplements at a reasonable price. 4th order with them and cannot say any bad words, good quality of products, long expiration dates and well packaged. Only one annoying thing that order takes about one week to be delivered and there is no option for express or one day delivery.
Products used:
Sport supplements
Date of experience: September 29, 2022
Loved the vitamins I bought! It's expensive but the dosage were recently to me by my doctor! Need to have it! I'll be back to buy more
Tip for consumers:
None
Products used:
Nature Made Calcium 750 mg
Date of experience: March 22, 2024
This company charged me for three items, but only sent two. They have not responded to my requests for either one more item to complete the order, or a partial refund. Six weeks now, not a single response. I have read since many reviews calling this company thieves or worse.
Tip for consumers:
Avoid. Not worth it. This is a company that steals from customers. There are plenty of bad reviews online about these crooks.
Products used:
I purchased three jars of Mezzetta olives, The sent only two and refused to respond for a partial refund or to complete the order.
Date of experience: June 27, 2022
One of the most dishonest companies I've ever bought items from online. Their shipment never arrived and several times I reported the problem by e-mail, but they never even bothered to answer me. Licensed thieves.
Date of experience: November 19, 2020
3 weeks and multiple emails later, no order received and not one response. Give it up, people, and close down. This company is obviously run by incompetent folks. Do NOT bother ordering anything from them. Denying cc charge.
Tip for consumers:
Don't use this site
Products used:
Never got my food product
Date of experience: January 7, 2022
I ordered a case of a hard to find seasonal canned soda. It arrived quickly, but damaged, and in packaging from a different store. Every can had either exploded or bulged out and was about to. The packaging was wet and damaged. Customer service stopped responding after their first message, so I tried again and they again stopped responding after one less-than-ten-word reply. Next time I'll skip the middle man or just go without - too bad it took me 35$ to learn that lesson!
They told me I could get a refund for just the product (not the shipping) if I repackaged and returned the three wet, exploded soda cases, and paid for the return shipping myself.
I posted a review on trustpilot as well, and shelhealth tried to get my review taken down, by telling trustpilot it was a false review. I had to submit a screenshot of my receipt to have my experience verified.
I wish I kept the pictures but this happened in January and I recently moved. (Computer with photos is still in storage)
Tip for consumers:
They do not package items well, so they will likely not arrive intact. Their return policy is to return the cost of the item only - not the shipping, which in my case was 1/3 the overall total - and only after you have paid to ship the item(s) back to them, even if it was damaged due to their own packaging.
Products used:
Originally purchased a winter variety of canned ginger ale soda.
Date of experience: February 2, 2023
Wish I had seen the horrible ratings they had! NEVER again will I order from this company... cookies were in pieces because they were to lazy and or cheap to wrap them. The bubble wrap was thrown in on top... not covering anything! Ridiculous@
Date of experience: December 20, 2021
Worst company ever to deal with…. Took forever to get a response from customers service about damaged products I received from them due to poor packaging with no insulation, and when they finally did respond they offered me 15% of my purchase price back as a refund! When I wouldn't accept that they tried to pass the blame onto the carrier and told me to contact them, when they are not to blame whatsoever! Been over a month now and still haven't heard back!
Still no refund on my in-edible purchase, not even offered a replacement! STAY AWAY
Tip for consumers:
No personal info
Products used:
No if it, it was useless
Date of experience: September 18, 2021
A one star review is one too many as they don't deserve even that. Ordered 2 pumpkin spice coffee k-cup 12 packs. Paid for priority mail, ie. 2 day. Shipping cost almost as much as the product itself! It has now been 11 days since order placed and site still shows fulfilling. Trying to blame delays on covid, which in itself at this point is a joke and a poor excuse. Billed my paypal IMMEDIATELY. Sent an e-mail stating either ship it or give me a refund. That was 3 days ago, received a email reply about the covid nonsense. Still no refund or shipping. Do yourself a favor and stay far away from these guys!
Tip for consumers:
Stay far far far away.
Products used:
Still waiting for k-cup coffee to be shipped after 10+ days.
Date of experience: January 29, 2021
Ordered Belgian chocolate cookies. They arrived in one solid mass.
Tried contacting them. No response. Save hour money. Buy from reputable stores i. E. brick and mortar stores not from a 3rd party
Who operates out of his apartment.
Date of experience: October 14, 2020
Purchased 130$ worth of Paesana spaghetti sauces as cannot find in Wisconsin. 3 jars ruined in shipping.
35 lbs glass jars packed in large light duty cardboard box- Not shippers fault. Replied to text but no refund or replacement. Sent photos to prove damage. Had to wash all other jars before I could even bring in house.
Shipping was 35$. Not a trustworthy company Leaving 3 stars for shipping approximately 66% Intact.
Jim Shander
Date of experience: November 2, 2020
If you want to talk about lack of care in packing, go to Shelhealth! I ordered 6 packages of instant pudding at $1.98, which is outrageous because I REALLY needed that specific product. The package arrived today, just a thin cardboard envelope which looked as though it had been kicked from Miami to Wisconsin. The boxes were completely wrecked and spilling their contents. NEVER shop here!
Date of experience: August 3, 2020
I placed an order, and paid for it, 3 weeks ago. I have sent four emails, tried to call 10 times and left numerous messages on FB. Not one single response. I can't even get a response for an order status.
Date of experience: October 21, 2020
I have been trying to contact shel…
I have been trying to contact shel health for nearly 2 weeks now regarding my order that was damaged and returned by ups. I've sent several emails and called with no response. Shel
Health has not refunded my order or sent me out a new one and they have not returned any of my calls or emails.
Date of experience: June 22, 2021
I rarely leave negative reviews, but if it's a caution to others, I will.
I've placed three orders with ShelHealth, all very slow to arrive. On the most recent order, a gift placed on 12/4, I received emails saying the product was "Being prepared!" and "Ready to go!" The, on 12/19, I got an email saying the product was now out of stock. Of course the phone number on the site isn't operational, and I never got an answer to my initial inquiry by email. Then I messaged them on Facebook, and the person answering the messages just canceled my order, didn't even bother asking first. He/she complained they were understaffed (and this has to do with product in stock how?) Terrible service, poor communications and not transparent in their interactions with customers.
Date of experience: December 21, 2022
So I ordered the keto cookies from ShelHealth and they are deliciouuuuuuuus! I can't believe they have no sugar. Tastes just like the regular chocolate chip cookies. The order was delivered in slightly over a week, in a fine shape. I will definitely be back for more of these cookies.
Tip for consumers:
Some of the cookies were broken in transit, but that’s expected to happen in shipping. When ordering products that crumble online, lower your expectations not to receive it in pristine conditions. I’ve been ordering groceries online since Covid started and most of the times there are some crumbs in the packages, no matter where I buy it from.
Products used:
Keto cookies
Date of experience: September 22, 2022
I was told by ShelHealth that I had to contact the shipper when I did not receive my order. I contacted the shipper, FedEx, and they told me that the way it was shipped I had to contact the merchant who sent my order. So, needless to say ShelHealth would not respond to any further communication from me. Buy elsewhere, this company has poor customer service.
Date of experience: May 18, 2023
This company looks like to be a fake company, I make a claim 3 days ago because I received an incorrect item and nobody from customer service answer the emails sent
Date of experience: October 20, 2023
This is a very poor seller and please don't buy from them. This summer I ordered $41 worth of Dark Chocolate from them. Instead of shipping it in a proper shipping sleeve to prevent melting, they shoved it in a bag and it all melted. I contacted the three times before they responded with the poor response of "send us a picture". We photograghed the melted chocolate and sent them the picture. Another several emails and a case opened by paypal they offered to send me my money back on two bags of melted garbage I threw away. STAY AWAY FROM THESE LOSERS!
Date of experience: July 27, 2021
Was amazed by the size of the catalog - so many products to choose from. Ordered some breakfast cereal and it arrived on time. Although packaging could be better...
Products used:
Morning Summit Whole Grain Cereal
Date of experience: June 22, 2021
Do NOT buy anything from this company — better to light your money on fire — they ship old, moldy, defective products and when you try to return them or ask for a refund you will get a run around and waste your time because you have zero chance of getting anything back from them. Whatever you were thinking about buying from them— stop — go to the actual manufacturer and buy direct — these guys make nothing. SCAM COMPANY!
Date of experience: July 8, 2021
Happy with my order. Ordered some of my favorite Keebler cookies which are so difficult to find online. Fast Delivery & packaged well!
Date of experience: August 19, 2022
I was surprised how quickly I have received my purchase. Very good customer servise, reliable company, will definately buy again, many Thanks!
Tip for consumers:
I like everything I buy there. Some products are rare to find, very happy to get them at ShelHealth.com
Products used:
Grocery
Date of experience: January 16, 2023
I always buy grocery products in this website, prices are really good, shipping and customer service are perfect too
Date of experience: August 20, 2019
ShelHealth.com is an online store in the U.S. that offers a large variety of grocery products, foods, health & beauty products, personal care items, vitamins, supplements, and more
