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ShipMonk has a rating of 4.3 stars from 29 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ShipMonk most frequently mention customer service. ShipMonk ranks 75th among Software sites.
It has been a real pleasure doing business with BedaBox. Very fast services. Easy to understand site. Competitive shipping rates. And the staff is simply outstanding. Will definitely use their services again.
While working with ShipMonk, we received numerous reports of wrong orders which inevitably drove our customer return into the ground. Customer support was impossible to get through to and sometimes took months to solve issues. I've included (censored) images of one major complication we had (Note the month difference from problem to solution). The customer ordered 2 items and received over $500 worth of products instead.
It has been a real pleasure doing business with BedaBox. Very fast services. Easy to understand site. Competitive shipping rates. And the staff is simply outstanding. Will definitely use their services again.
After several bad experiences with shipments to the Russian Federation on my own, I decided to try BedaBox. It was affordable, convenient, and the package arrived on time without any damage. BedaBox will be my first choice for all future international shipments now. This is a great service!
While working with ShipMonk, we received numerous reports of wrong orders which inevitably drove our customer return into the ground. Customer support was impossible to get through to and sometimes took months to solve issues.
I've included (censored) images of one major complication we had (Note the month difference from problem to solution). The customer ordered 2 items and received over $500 worth of products instead.
I used the personal shopper service to ship buy an exclusive product from the USA, and the entire process was a very pleasant experience. The customer support provided by Bedabox would place in the top few places out of all the services I've used, being very quick, helpful and friendly in response.
Where there were problems or other options in payment or shipping, I was contacted and provided with full details so I knew the situation the whole way through.
I definitely would recommend this to anyone interested in getting products from the US that you can't get elsewhere.
Tip for consumers:
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The worst of the worst, and I have been in CPG industry for 25+ years. Have never seen any warehouse service providers with worse service. Everything leaked. No fillers in the box. They deny everything even though we have all photos and videos. And they overcharge by sneaking unknown charges to their bills, EVERY SINGLE TIME. This is a sham!
Hi MM Y. We're sincerely apologize if your experience with ShipMonk has been less than perfect. Here at ShipMonk, we aim to give all of our merchants world-class service, and if we didn't provide you that, then we would love to speak with you in regards to your concerns. Please reach out to support@shipmonk.com to talk directly to on of our Happiness Engineers. Thank you for being a valued merchant, and we hope to hear from you soon.
Great experience! Professional attitude, superb customers care, flexible in case of any changes and communications... they are going extra miles to make his customers satisfied. All conditions exactly according to our agreement as well as payment. Friendly environment and communication... they really care;-)
I had 2 orders from Amazon and needed to ship them to Sydney, Australia. BedaBox did great job, received my parcels, consolidated them into one package and sent it to the destination address. What I liked particularly - is that they follow up on every detail and whenever I had questions, they were quick to response and ready to help.
Will definitely keep using BedaBox services and will recommend to others.
I would just like to say thanks to Bedabox for the high service quality - quickness, reliability, communication, kindness, consolidated packaging etc. Everything was perfect from the beginning to the end! Will ship my next package via Bedabox without hesitation.
I ordered a stroller for my daughter few weeks ago. BedaBox helped me with everything, they were very friendly and responsible. Their services were fast and for great prices. I can definitely recommend this to all people who are interested in shopping in the USA.
In the past buying from American was a dream impossible and when I wanted something from American my friends were unhappy to carry it for me; which in turn it made me unhappy too. Then one day I come across this company, and since then shopping from American is just part of my life. Shipping using DHL is just cheap which makes the bedabox great! Try it and you will see what I mean.
It is always a pleasure with BedaBox. Having a question? The answer comes just in time. Consolidating your packages? They do a great job. Sending your package your way? Just one day later. Trustworthy? Yes! Are they different? Yes, they are friendly, great sense of humour and always up to do their best for just you. Thank you for your service!
I had some doubts about trusting Bedabox at the beginning but after I spoke to Sabina in customer service, I decided to use them. I am glad I did. They shipped quickly and the rate was friendly. I will use them again.
I don't understand why their giving me estimate delivery date but I haven't receive any of my items. It's almost 2months. I ordered 6 items but nothing came yet. I hope this is not a scan. Please send me some updates of my order. Thanks!
Hi Maria C. We apologize for any inconvenience you might have experienced during your time as our merchant. If you'd like, please reach out to support@shipmonk.com to discuss any outstanding issues you might still have. Thank you for your time, and we hope to hear from you soon.
Global Shopaholics is a Package forwarding company based in Delaware USA. We are proud to offer the cheapest International shipping rates from USA to anywhere in the world to your Doorstep. Global Shopaholics core value is based on excellent customer experience while shopping internationally. Our main goal is to make international shopping shipping experience smooth, economical and easy.'
https://globalshopaholics.com/gs/uk
Very poor service! You pay for high shipping costs, but customers receive their packages 5-6 days delayed! You file a claim for lost, damaged, incorrect packages, they just circle back and say reach out to the shipping company! I mean, we are their customers! They should be the one to file the claim to the shipping companies they are in contact with! When you file a claim/complaint/ticket, you will couple of days before you get a response and gues what? No resolution! Thanks, Shipmonk!
Hi Andrea. We'd love to speak with you a bit more in depth on the issues you outlined above. We apologize for any inconvenience we might have caused, and we would love to rectify any outstanding issues. Please reach out to support@shipmonk.com to talk directly with on of our Happiness Engineers. Thank you for being a valued merchant, and we hope to hear from you soon.
Recently I placed an order at Amazon to be shipped to BedaBox. This was my first order involving BedaBox. When, after some time, the parcel did not arrive at BedaBox, I contacted BedaBox and asked them if anything was wrong. What had happened is that I had mistakenly given Amazon the wrong shipping address and the parcel ended up being shipped to a church situated on the same street as BedaBox. Believe it or not, Jan Bednar of BedaBox actually went to the church and was able to retrieve my wrongfully addressed parcel. Now, if that is not the ultimate in customer service, I don't know what is. Thank you Jan for your diligence!
Sincerely, Jan Stoeten
Very nice service! I got my stuff in time and the prices are awesome. I can recommend BedaBox without any doubts :)
The best service ever, love it so much, great service which is working very hard to delivery your package
Thank you Bedabox You make me Smile. Good service and pricing. Nice Customer Service too... Now All need to know
Easy and fast way to shop. The website is very user-friendly as well. Since now, I won't do my online shopping anywhere else!
I can recommend this company to everyone. I used their service several times and they are doeing good jop, quickly and without complication.
Really great customer service. Well i have been using their service and i will be using their service again. Thumbs up for shipmonk.com
Very nice service! I got my stuff in time and I can recommend BedaBox without any doubts :)
There are a number of US package forwarding companies out there, so before I chose Bedabox, I did a great deal of research on some of the companies in the business, such as Viabox, Myus, Shipito, Borderlinx, Shipville, BongoUS etc. The customer reviews on these companies were horrendous - lost packages, exorbitant shipping fees and poor customer service were the most frequent complaints. I had almost lost all hope until I came across Bedabox. A number of things persuaded me to give Bedabox a try but most of all, I liked the fact that the company is based within Florida Atlantic University's (FAU) Tech Runway and Research Park, which fosters high-tech start-ups and mentors entrepreneurs. Bedabox's founder, Jan Bednar was an FAU student and one of five 'vintage venture' companies supported by the Tech Runway. This information demonstrated to me that Bedabox was a credible company, had a history, could be trusted and had accountability in the shape of its founder Jan Bednar - you can Google him and find out all you need to know!
I believe that my due diligence has really paid off because I have just received my first order and shipment of US goods via Bedabox. Everything was processed without a hitch! Bedabox were very responsive to my enquiries, they notified me when my goods were received and shipped to the UK (the details included a tracking number so that I could check on the progress of my shipment) and the shipping quotes that they provided were transparent and clear (you always get a choice from Bedabox so there is a shipping price to suit any budget!).
If you live outside of the USA and you need to purchase goods, which can only be shipped to a US address, give Bedabox a try. You will not be disappointed.
I am very satisfied with BedaBox. I can recommend it to everyone.
Gain trust and grow your business with customer reviews.
ShipMonk enables startups and small businesses to focus on building their brand and achieving next-level growth by providing revolutionary multichannel order fulfillment services and inventory management software.
Services:
- Multi-channel eCommerce Fulfillment
- Subscription Box Fulfillment
- Crowdfunding & Flash Sales
- Retail Fulfillment
- Amazon Preparation
It all started when our founder, Jan, moved from the Czech Republic to the U.S. to finish school and chase the American dream that he always pictured as a kid. Shortly after moving to the States, Jan became everybody’s new best friend back home. Why? Because all of the sudden, Jan had access to American brands and products that they couldn’t buy because U.S. merchants either refused to ship to the Czech Republic or the Czech payment method wasn’t accepted.
It didn’t take long for Jan’s entrepreneurial instinct to kick in and turn his “Hey, can you send me this?” Facebook messages into a sustainable business. In fact, the business took off like a rocket, not only lining Jan’s college student pockets with a little extra beer money, but laying the foundation for an incredible network of contacts, expertise, and knowledge in the international shipping and logistics industry.
After winning 1st place in both the FAU Business Plan Competition (2014) and the Florida Venture Forum Collegiate Competition (2014), Jan propelled his business even further by being one of the first five companies to go through the “Tech Runway” accelerator program. Today, BedaBox continues to thrive and befriend customers across 200+ countries worldwide.
You’re probably wondering, "So during all of that, when exactly did order fulfillment and logistics come into play?" We're glad you asked becuase that’s another good story.
The short of, it is that, along his entrepreneurial journey, Jan, identified an opportunity within the industry to work with CPG companies nationwide and optimize their multi-channel online presence. By managing their eCommerce fulfillment and shipping processes, Jan was able to save them over 80% on their overhead and eliminate their operational challenges altogether.
And that is how ShipMonk was born!
Hi M. S. We'd like to speak further on your comments above, and would love to resolve any outstanding issues you might have. Your case has been forwarded to our support team for visibility. Please reach out to support@shipmonk.com to get in contact with on of our Happiness Engineers. We hope to hear from you soon, and thank you for being a valued merchant.