ShoePalace

I ordered a pair of shoes for my granddaughter, and never received them. Package tracking shows it was delivered to a side door (not the front door as other deliveries). In the 12 years of living here only one package has gotten stolen and the retailer sent out another order. I reached out through the "Contact Us" link several times and got no response. Today I called and got no resolution. Henry stated he would report it to Fed-ex (which I have already done) which really just means tough luck. If you have to order from here please dont and find yourself a reputable shoe store that cares about their customers and not their bottom line. Lessen learned dont support small businesses who already have shaky reviews and ALWAYS check the reviews first!

Hello I ordered two products from these guys its says delivered which I'm always home and I never received my package. Then whenever I call the store during business hours I still get the voicemail saying that o reached you guys after business hours. I will not be shopping here again ruined my whole Christmas

This company cancel orders saying your payment method didn't go through. I paid once with Affirm so o know the payment was good. I wouldn't recommend buying from them. Then if it does go through they take forever to ship. I wish I could give them 0 stars because they don't deserve not one. Company is trash

I ordered shoes on Tuesday. They notified me they'd be delivered Thursday didn't give me any instructions aside from shipping date. The package apparently "attempted to ship" but required a signature and I was at work being that it's Thursday and I work banker hours. I put a sign up and signed the slip to deliver the package and the shipping company held my package but won't attempt to deliver it again. Don't bother calling they'll have you on hold for over an hour and not answer. They don't reply to emails and the shipping company they use, OnTrac is rude as hell. They don't even try to redeliver but won't let you pick up your package? How does that work? Don't order from shoe palace.I'm trying to call again before I dispute the charge but I've been on hold for 26 minutes already no reply nothing. I've been sending emails since Thursday.

I ordered from shoe palace and what I ended up with was already worn shoes along with the other customers return form in the box with all her information name address and phone number. Ridiculous. Never again.

Shoe Palace came in cluch! I got hard to find shoes, at the regular retail price, super fast FREE shipping and 100% legit! Everything was on point, down to the stickers in the box! Don't be scared of the other reviews, try for yourself!

I went to the one at the Tucson Mall and was greeted by the associate by the name of "Alan". He was very nice and patient with helping me and my three children find what they liked and wanted on their feet. Thanks Alan. Will be returning in 3 to 4 months for same care. -loyal customer

Don't buy from shoe palace. I sent them multiple emails to follow up on an order that was pending shipping for two weeks. It wasn't until I cc'd a regional manager that they finally replied but told me they cancelled my order due to a back order. A couple of days later they loaded more sizes onto their site for the same shoe. Horrible way to do business!

I've never bought from this store but started receiving daily spam emails suddenly. Basically, this business functions under the same model as Chinese counterfeit shoe selling websites. You should never trust a business that spam emails non-customers.

Horrible experience. My shoes never arrived and shoe palace doesnt want to take responsibility, they keep on giving me the run around. Also, their customer service lacks professionalism. Im not sure who is worst, if the managers or the customer service agents. If you want to avoid a headache do yourself a favor and go buy somewhere else.

Ordered some shoes online and they sent me the wrong color, size, and gender type shoes. It took me over 10 calls until someone picked up. The person kept encouraging me to fill out a return and exchange form thinking I was trying to do a gift exchange after I had explained many times that I wanted a return shipping label so I could send the shoes back and receive the correct size and color. Finally they got the memo after repeatedly explaining the situation. I finally received a return label but it took so long for the package to ship back to the facility. After getting a notice from UPS that it was returned, I tried calling customer service many times in a row for over two days and still no one answer the phone. Literally so fed up with them! I only wanted to get the correct shoes sent to me and its been over two to three weeks. It shouldn't have taken this long at all and now I've wasted my hard earn money because apparently this shoe business loves to steal from their customers.

Where do I start, I ordered a pair of shoes last weekend and turned out they sent me the wrong ones. Then told me I could not take them to their shop as I would be provided with store credit even though it was their mistake. I was then told to order the shoes I order initially again. Hesitant to do so I did in the end because the so called customer service was terrible and got absolutely no where. Now I am a week in to the new order and still have not received any type of acknowledgment from them. Subsequently I have requested another refund. All in all took a couple of weeks and lost funds to end up absolutely no where with no shoes. F this company and what they are about, do not let them profit from you.

I can't complain about the products, they're fine. My frustration is with their cancelation and return policy. When I spoke to customer service to cancel my order, she told me there would be a $15 fee to do so. I asked if I could return the shoes to one of their brick and mortar stores and I was told no, they do not accept orders made online. I asked if they offered free return shipping and was told no, which is fine, most stores don't, but I was also told if I returned them I would be subject to a restocking fee. So if you purchase something from Shoe Palace, you better be sure it's the product you want. I will not be purchasing anything from them again. With so many other shoe stores to choose from, there's no reason to come back. I'm sure they won't miss me as a customer, but I just had to give my two cents worth with the hopes they listen.

Stay away from these guys. I accidentally placed an order clicked on wrong size. Called customer care immediately still they took $15 cancellation charges. Stay away from these guys! Spread the word to other innocent shoppers

After putting in a order the review shoed a different color from what I ordered. I emailed right away. I called the phone# and when prompted to click 5 to cancel order the line was disconnected. 2 days after the order and sent email and attempted phone they emailed me back and asked if I wanted to cancel and I emailed yes. 2 days after that they emailed and said the order just shipped so it could not be cancelled. This was 4 days after I sent the first email.

Walked in knowing I wanted shoe cleaner and a worker said do you want another it's buy one get one free and then charged for 2 cans when u wanted the price of one and got scammed out of five bucks and nothing was said. This was shady business practice, don't trust!

DO NOT ORDER FROM THIS COMPANY! PAID THEM MONEY FOR SHOES THEN THEY WANTED FIFTY FOR SHIPPING...JUST DONT DO IT PPL, DONT BE TRUSTWORTHY LIKE ME!

My order took 2.5 months to get to me I emailed them and was told my sneakers "could not be fulfilled in the first shipment due to the item or items being on a possible back order." when the website could've have not let me make the purchase in the first place and just said that it wasn't in stock.

They cancel my order without any reason twice. I would never buy anything from them. The customer service are the worst.

Everytime we go they dont never have her shoe size you only have 14 days to get a full refund and to day we going in there to use her gift card and the servicer are down its always something with them i hate that store once she do spend her gift card i will never shop there again i dont care if they are the only show store in the world

While ordering a pair of shoes I had a complication with their site stating that my card was "declined". I tried entering my information again as the site suggested, it lead me back to the same thing so I stopped. I checked my orders and it said that I ended up ordering two of the same items in two separate transactions. Which I did not according to their site since my card was "declined". I kindly emailed them asking them to cancel one of my orders. They did end up canceling it and leaving one, which is what I wanted. Two days later I checked on my orders they were both "closed". I called their $#*!ty custom service no one answered. It's ridiculous. What's even more ridiculous is that they can't follow simple instructions and not to mention them trying to scam me outta 30 dollars. SMH!

I read a few negative reviews before ordering from shoe palace but I typically don't let "few" bad experiences keep me from getting what I want so I took the chance. I ordered a new pair of timberlands from them and the entire experience was perfect. From ordering to receiving the product, I had no issues. I will definitely be ordering from them in the future.
Thank you Shoe Palace for a great product and experience...

Every jacket I own is a size large. I ordered a size large from shoepalace.com and the jacket was HUGE. I returned it and it cost $45.00 to ship it back and I have to pay original shipping. So it cost $76 to try on a jacket. UNBELIEVABLE.