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Shoes For Crews

How would you rate Shoes For Crews?
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California
1 review
2 helpful votes
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Terrible shoes
April 18, 2023

The shoes has a small (flat) insole. There's zero support for the foot. Standing and walking in them lasted me a good 2 hours only. I was in agony. I had to take the shoes off at break. I do not recommend them!

Date of experience: April 18, 2023
Louisiana
1 review
1 helpful vote
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I purchased the Gia #2220. My total was less than $20 with my discounts. When I got my statement they had taken off one of the discounts. I called customer service and told them what if I didn't have the $30 in my account? The rep was nonchalant in her tone. It was more trouble to return them and pay more. Next within a month it rained and I stepped in a small puddle of water and the water never left my shoes. Now my shoes make noise. The quality is poor, don't get them wet.

Date of experience: December 21, 2023
Illinois
1 review
1 helpful vote
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Customer service
November 25, 2022

I placed an order and used a promo code given to me though email. When I went to check out it applied a different promo code, charging me more. I called customer service and they couldn't cancel my order even though I placed it minutes ago. They recommend I place an order again and return the original. The return will charge me a fee just to ship them back. After reading bad reviews with returns I rather not trust or take any chances with a return. Last time buying from here

Date of experience: November 25, 2022
Pennsylvania
1 review
1 helpful vote
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Bad Company
November 17, 2022

I give it NO STARS! I had an employee quit before he received his shoes. When I tried to return on line it said I wasn't eligible for return. Call company 4 times. Was held on the phone for approx 20 min at a time. Each time they promised to send a return label The last time I called they promised they'd call me back. Still waiting for a return label that will never come. What good is an on line company if you can't return or exchange shoes?
I will NEVER use this company again

Date of experience: November 17, 2022
New Jersey
1 review
0 helpful votes
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Bad customer service
August 31, 2023

After only two weeks my shoes started falling apart. Spoke to customer service and they told me I could exchange them but I'd have to mail them back before they sent the exchange pair which would take 6-10 business days. I explained that this is ridiculous as I'd have to buy another pair of shoes whilst I'm waiting and so I requested a refund. They agreed to refunding my money but there would be a $6.95 restocking fee for my broken worn shoes and that they'd also deduct the shipping which was $20.98. I offered to show them pictures of the shoes which they declined and I was more than happy to return the shoes once I'd received my exchange pair but none of these options were acceptable. I've since contacted my credit card company to dispute the charges and will also contact the BBB. DO NOT BUY SHOES FROM THIS COMPANY!

Date of experience: August 31, 2023
Tennessee
1 review
3 helpful votes
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I ordered from them over a week ago, paid 20 for overnight shipping. I've talk to customer service 6 times already. They refuse to cancel my order! They credited me 13 dollars instead of the 20. The shoes we're supposed to be delivered by FedEx but according to them they are returning them back to Shoes for Crews due to an issue with their account. I'm beyond furious. I've asked to speak to supervisors but they are never available and do not return calls. This place is a joke. I've ordered them through Amazon since their customer service so easy to deal with.

Date of experience: March 31, 2021
Pennsylvania
1 review
0 helpful votes
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-5 stars if I can
July 7, 2020

Brand new shoes. Wore the first time found out the bottoms actually fallen off. The material crumbled up like they making Ng out from plastic dough. And they are not the economy line of shoes. It was the air cushion type. Paper in photo was stronger than the shoe bottom. Had some good shoes in the past. Also recommend these shoes to lots of people, but not anymore. I will be shame to do that again.

Date of experience: July 7, 2020
Arkansas
1 review
1 helpful vote
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WTerproof
April 25, 2022

After only 90 days my shoes started leaking water, you would think this would be seen as returnable. I was told it's outside of the 30 return policy even though the product was defective I was not allowed to exchange them.

Date of experience: April 25, 2022
Florida
1 review
1 helpful vote
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Would rate a 0 if I could. Received my order. All was great. Decided I do not need 1 pair- the box ha NEVER been open and shoes have NEVER been worn. SFC will not entertain even an exchange! RIDICUOLOUS!

Date of experience: January 31, 2023
Arkansas
1 review
1 helpful vote
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Out a $87.96
March 25, 2021

Purchased my shoes online and it went to the wrong address. Called customer service and they refused to refund me my money and so now im out nearly $100 bucks cause they cant get get their crap together. Will never purchase with them again.

Date of experience: March 25, 2021

Overview

Shoes For Crews has a rating of 1.1 stars from 97 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shoes For Crews most frequently mention customer service, business days and processing fee. Shoes For Crews ranks 112th among Safety sites.

service
28
value
25
shipping
25
returns
23
quality
28
This company does not typically respond to reviews
+23