Shoes For Crews

I placed an order for two pairs of shoes for a new job with 2 day priority shipping. I placed this order a week in advance as a precaution. The two days pass with the order still showing at the warehouse. I called and was informed there had been a mistake and they had not been shipped. They then told me they needed to investigate the matter and this would take 3-5 business days AND this team does not work on the weekends! I am still perplexed on why it would take 3-5 business days to figure out that the shoes did not ship, as it took us a matter of seconds to hammer this out on the phone. The fact that it takes this company 3-5 business days to figure out an order did not ship is a perfect example of why customers should be leary of doing business with this company. I then asked for them to cancel the order and they told me they could not cancel an order that was being investigated. So now I was left with no shoes and could not cancel the order. I spoke with a manager and the only thing they would offer is to refund the shipping and send the order out with "free" two day priority shipping. I asked if they could upgrade me to next day shipping and they said I would have to pay the difference between two day and next day shipping. I am now SIX days past the date I was suppose to receive my shoes with no shoes for my first day of my new job. Absolutely horrendous customer service! They have no regard for taking care of their customers and several people I spoke with offered no apologies whatsoever, while being just outright rude. I will never place an order with this company again, and I caution anyone reading this review to beware of this company that cares so little about their customers.

Don't fall for the 30 day return. No one to talk to except the person on the phone. No effort to retain a customer.

I'm gonna condense this store as much as I can. Bought a pair of shoes - Shoes A. They were good for what they were and wore them for my job for about a 6 weeks. The sole started falling off so I called and told them. Shoes A were covered under a manufacturing warranty and I was able to exchange them. Instead of getting another pair, I decided to change up and got Shoes B.

I received them and unfortunately, they were too small. But luckily they have a 30-day, no-hassle guarantee that allows you to exchange them for the correct size. When I call, they, of course, say that it's no problem and go to give me a return label. But alas - these shoes were purchased over 30 days ago.

I try and try and TRY to explain that no, these are only around 14 days into the 30-day guarantee (it took me a while to start the exchange process due to my hectic work schedule). They told me I was pushing 60 days past. Turns out they were using Shoe A as the date of purchase.

Meaning that the VERY MOMENT they sent me Shoe B, I was already PAST the 30-day guarantee window.

I called them and refused to hang up until I spoke to someone higher. I stayed on the phone for an hour going round and round. They only reiterated that it was past the 30 days and they couldn't help. Never mind I didn't want a REFUND. I WANTED the shoes - I just wanted them to FIT.

Add to that - when I explained this to the HR guy at my work, he yelled at me for bad-mouthing them and wouldn't help me. I now have a $100 pair of shoes that don't fit. Money is tight enough without this horrible loophole they used to get out of honoring their guarantee. This company failed miserably and I deserved better.

On June 14th I purchased a pair of socks and shoes for my sons birthday. We received them June 19th. It is July 22nd, 3 days past the 30 days return policy. This company is a joke about satisfaction guaranteed. My son had an allergic reaction to the socks so I attempted to return for the $30 back. They are expensive socks, otherwise they would've just been trashed. So the first rep said it is 3 days past the 30 day mark, understandable but give me a break it's 3 freaking days. I ship stuff out for a living that also has a 30 Day Money Back Satisfaction Guaranteed Policy as well and if 3 days past the mark it wouldn't even be close to an issue. So this is the first excuse they give, and I explained these were a birthday present and were not given to him on the 19th, he didn't even open until a couple days later. Didn't matter. So I said okay if you can't help put a manager on the phone. This guy was even more ridiculous, pathetic and A LIAR. First excuse, 3 days past the 30 days, okay and then I came back with the, give me a break, it's only 3 days. Then he said OH NO, the 30 day money back return policy starts the day the item is ordered. I said EXCUSE ME. That is not a 30 day warranty. You can't possibly start a 30 day warranty when the item isn't even if the persons hands. I called BS on that. So his 3rd and final excuse was, these are worn socks and won't don't take back used items. I said oh really, well if that is the actual case then why didn't you explain that from the get go. If that is also the case why did the rep before you not tell me this, maybe you should better train your employees because you're doing a horrible job. He was totally full of crap and there is no talking or reasoning with these people. I told him his company is a joke and hung up. As much as my sons raves about the shoes we will find another company to order from. Also they should learn how to speak English as you are in the UNITED STATES!

Well I don't even know where to start supostle they send my shoes sense 5/19/2020 till now I haven't receive nothing they say my shoes got lost, so I being asking for my money back, they just keep giving me excuses and no money back so supostle I spoke with a manager he told me if I wanted my money back or my shoes I told him I wanted my shoes because Ireally really needed for work so he faked that he was getting my address and email, phone number that was on the 6/6/2020 and I just call again after being calling them for 100 times I ask the operator I just checking to see when I will be getting my shoes that I got resent he ask for my address I give it to him and now he toldme that he couldn't find that address or the email that the MANAGER got food he can resent my shoes I pay more then $125 for my shoes they weren't free so I'm so mad, w can they take the money from customers and don even bother to give the money back be careful when y'all order SHOES For Crews they like to still money from customers and I give them 1 star because they don't let you submit the review not because they deserve one star they deserve nothing.