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Advance Auto Parts has a rating of 1.8 stars from 108 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Advance Auto Parts most frequently mention customer service problems. Advance Auto Parts ranks 854th among Auto Parts sites.
I just had a bad experience with a dealer who said i needed a new battery. They even told me not to turn off my car, but i did. Turns out my car started up again and the wonderful service person at Advance checked it out for me and it was good. I cannot for the life of me understand why dealer's service techs want to mislead customers. Oh yeah, it's about money. Please, if you are told you need a battery at a dealer in Salisbury, NC, run to Advance to get it!
About 4 months ago i bought a car batery, the batery was bead and i went to the farmers branch branch to swichit as the battery insurance had not expired, the store manager did not aproved the exchance due to I did not removed the battery out my car, I scalate the issue to the corporated office and they COULD NOT HELP ME, the issue ended when I talk to the regional manager and the store manager started laughing in my face, the battery price was almost $300.00, i guess this people dont care about they coustumers, one think is for shure I WILL NEVER BUY IN THIS AUTO PARTS STORE EVER, I will pass my experience to my family and friends as and advice before they go there.
Store manager Ian Cross and his assistants Tradis Louder and R. Osalyn at AA Store 9733 Sylvester, Georgia are some of the best AA employees I've ever encountered.
For the best service and knowledge of this employee his name is Hilary Torres best service located in store #7669 at 2484 west Illinois av in Dallas
My first mistake was choosing Advanced Auto Parts in Cahokia Illinois over Auto Zone, I came in and order break pads and routers for my van, and the lady who works there gave me the wrong size for my vehicle after I told her what make and model van I had, so when I got to the mechanic shop the mechanic told me the breaks and routers don't fit, so I took them back to Advanced Auto and they told me I couldn't return it because of my past history of returns. Let me say that I have only had one return at this place in the last year I hardly go there because they never have enough people working and obviously they don't know what there doing, but I went anyway because it is closer to my house. So I call customer service where you as a customer are supposed to get help but you guessed it they couldn't help me either, they said there is nothing they can do even though it wasn't my fault and there own employee gave me the wrong parts, now I have breaks and routers that I can't even use that cost me $187. Oh! And by the way I had to buy a whole other set of breaks because the ones they gave me didn't fit. Thanks so much Advanced Auto all I wanted was my money back that's it. If this review doesn't change anything I will never ever go back to any Advanced Auto and I will be telling everyone I know about how horrible there service is and how bad there return policy is even if there own employee gives you the wrong parts you won't be able to return them. This company has proven to me that they do not care about there customers and they will not help you even if its there fault, this place does not even deserve a 1 star rating. And lets see how long they leave this review up.
Tip for consumers:
I just want my money back, I like Advanced Auto but this experience has ruined it for me, if I could just get my money back I will continue to be a customer.
Products used:
I ordered front and back breaks, front and back routers, and I only used the front routers because everything else was the wrong size.
This site is awesome but poor customer service and poor quality parts.
Cerca de $200 costaron las bobinas malas con garantía de reemplazo de un año. No quiero el reemplazo. Quiero mi dinero de vuelta y ellos dicen que no regresan el dinero.
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