MLB.com Shop

I bought my sister a Cubs' suitcase in August to thank her for helping me through a difficult time. She used the suitcase for the first time in October, on a trip to Chicago no less. The handle was missing when she picked up the suitcase at the carousel. I chatted with MLB customer service and they said they'd look into it. Then they sent my sister an email stating it's outside of 30 days. 30 days! They refuse to replace the suitcase or even just the handle. Never mind that I had just spent another few hundred dollars at a Cubs' game a week prior. Loyal fan no more! Make it right MLB!

Ordered for my wife never shipped should have delivered by now. Did not receive any e mail about processing or shipping. If I try to track it I get a error 404 page. What's going on! Very disappointed.

In 2 orders I didn't receive 1 that was right. Defective items, and terrible shipping times. MLBshop takes zero responsibility even if it is their website. I won't be buying from them again. 2 days shipping means 3 weeks.

I ordered a reasonably priced cap, then was charged an unwanted expedited shipping fee for standard shipping. I had to dig deep to find any direct customer service, which was a live chat. It's way too much work to purchase items online from this outfit. They are POS scammers!

Ordered a Braves wine glass customized with my name (Deanna) on it and received a dirty, dingy, used glass with the name Jason. Disgusting. When I tried to call, the customer service agent was fumbling stating they were having computer issues... then all of a sudden the call was disconnected. So disgusted with this company. Will never buy anything from here again.

Every couple of years I give it a try and it does not take long to realize I have made the same bad choice once more. Bad software that evidently has never been upgraded or even had mlb even try. Bad service? So what the idiots (me) will keep on paying.

Ladies tees are very poor quality. My tee was not attached at the seam. It had holes in the fabric after the first time worn. I purchased two of them and both were poor quality. Customer Service would not send me a return label or replace or give me a credit. They spoke very kindly when I talked to them and said they would and then they never did. After five attempts still no resolution.

There sweatshirt for 65$ started peeling after 2 washes and hang drying called and they can do nothing for me at all. I will not be ordering from this company and really wonder how this company can stay afloat with such poor quality and lack of customer service.

Ordered two pairs of shoes. 1st pair is terrible quality and the second never arrived. Spent $200 on $#*!. No customer service, can't even get a refund on an item that never shipped. DO NOT ORDER FROM THEM.

After buying the 3rd time and very accurate measurements. I called cust service. Was told my order would be refunded to my cc. And return fee( would be waived. (which is a scam to charge 10 bucks to return). The return process is a joke to say the least. Put on a e-gift card so you have to purchase from their $#*!ty store again. Why would I want to purchase another inaccurate fitting item after it was wrong 3 times. I will never buy here again and will review this sorry company everywhere possible. Stay far away unless u just like having ten bucks taken and wasting time shipping back several times. I don't know how they are in business. Gonna contact the AG about this return process

Ordered a t- shirt and a jacket from mlb shop and order made it from Las Vegas to Jacksonville where I live, on the way to Jacksonville someone from mlb shop requested for item to be returned to sender... called ups and mlb shop. Both parties denied any wrong doing, upon further research I found out that ups had proof that mlb shop had requested my already purchased items be returned to mlb shop... but no one at mlb wants to be truthful... by far the worst customer service and retail I've ever experienced in my life... still havnt recieved refund either... this was the most unprofessional thing I have ever witnessed in retail... do yourself a favor and shop for your mlb apparel somewhere else other than mlb shop... they do not care about you or your order...

I ordered a Christmas present for my son and it came broken. I called customer service and had the absolute pleasure of speaking to Cristin. She resolved my issue immediately and had a new product shipped to me quickly. She kept in touch with emails every day until I received my order. She made me feel confident that I would receive my son's Christmas present in time. I will definitely be ordering again!

Worst possible experience! My son ordered a Baltimore Orioles sweatshirt. MLB shop sent the wrong size. The return policy stated 30 days. The customer service rep told me the item was not returnable when I stated the exact return policy found on their website. After 20-30 minutes on the phone I was finally told they would send a return label to us by email to return the item. The return order slip never arrived. Now he is stuck with an item that does not fit. NEVER buy from MLB Shop!

Purchased 3 shirts and a jacket for my wife on her birthday. All items on one order. What a huge mistake. My wife wears a size medium and every item was way to small, like child size small. All items were made in Asian countries which might be the size discrepancy.

Tried to initiate the return online and they wanted me to return each item at the cost to me $9.99 each even though they were purchased together as one order.

My advise is don't not buy into their hassle free returns because it's certainly not hassle free and the consumer has to jump through hoops to make a return.

Twice ordered jersey, "guaranteed by Christmas or it's free." Twice received cancellation emails. Because it was cancelled they will not honor the free guarantee. Then takes 7-10 days to refund. Took exactly 23 seconds to charge the card. Customer service completely unhelpful.

I have experience ordering two jerseys from them that say "in stock". Both times they ended up not being in stock and the delivery date promised was not only missed, but they never delivered. When I called t week past the delivery time, they said they were waiting to go through returns so I cancelled. I was two weeks past my order date at that time and paid for 2 day shipping to receive it in time.

If you are a going to be an online retailer you are useless if you can't give accurate projections of inventory & delivery times. MLB.com shop is terrible and known for this by many people. I would spend your money this Christmas with a reputable company or local business.

Received a women's t-shirt in Med that was a child's size. Way too small. Needed to exchange for a larger size. They do not accept exchanges. Returns only at your expense, $9.99 which will take 14 plus days to process. It's ridiculous! My refund will be less than 1/2 of what I paid for the shirt, that they are getting back just to resell! DO not buy from MLB.com Shop. Total waste of money! Never again.

I should have read the reviews before ordering. Do not ever order from this company! I placed an order on may 1. Paid for 3 day shipping to get it here for my son's birthday. Now they are saying it won't be delivered until may 8! We ordered this braves jersey so he could wear it to the Braves game we are going to on may 7. I called customer service several times with no answer or explanation. How can a company lie like that? If I could give them negative stars I would. Absolutely terrible.

I ordered a t-shirt in my usual size large and confirmed my size with MLB's sizing chart. When the shirt arrived it fit more like a medium. I'm not even sure an XL would be big enough. Beware of the sizing chart as it is misleading. Per the return policy, they charge $10 to exchange the shirt! When stating my displeasure via online chat to a customer service rep our chat session got disconnected... not once but twice... really? I will never buy from MLB.com again.

Ordered a shirt for a game in 2 business days. Paid for 1 day shipping. Arrived in 3 business days - after my game. Called to complain and the guy told me his system said it should have been there. Argued for 10 minutes that it didn't arrive. Asked for a manager since he didn't understand it DID NOT arrive - put on hold forever. Will never use this crappy site. PS - the shirt sucked too. Avoid at all costs

Terrible. Stay away. The site wiped my free shipping code out by auto-selecting $13.99 expedited shipping. This is borderline unethical. You cannot cancel or modify an order on the website. This is antiquated. I was on hold for 40 minutes to talk to a customer service rep, and their "Live Chat" feature was down. This is frustrating. I assume the only reason they're still in business is MLB floats them. The worst.

I now see why there are so many 1 stars... Horrible return policy. I received a sweatshirt for my birthday that was too big. I called and wanted to return but instead get a different item -shirt. I simply did not like the design on the sweatshirt. The Supervisor told me my only two options were return for a smaller size or get a full refund (this was a gift). Ridiculous policy to not be able to exchange for something else. I hope they get bombarded with complaints this Holiday Season. I personally will never purchase anything from MLB.com again.

I bought two medium T-shirts. They were both too tight. The fabric was thin and flimsy. The screen printing was the type that would degrade in a few wash cycles. The charge shipping to return, so you lose your money twice with shipping charges.