• KIBO

KIBO

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Overview

KIBO has a rating of 4.3 stars from 106 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with KIBO most frequently mention shopping experience, and customer service. KIBO ranks 9th among Ecommerce Tools sites.

How would you rate KIBO?
Top Positive Review

“This is my second time ordering through them”

Karene T.
1/18/12

This is my second time ordering through them. An easy to use site, and I will, most likely, shop there again. Shipping was fast and all items were exactly as I expected. I got everything I ordered within the week. Many thanks!

Top Critical Review

“Shopatron is bad”

Ihcooc j.
3/15/17

I used it to buy maternity clothes 2 weeks after I ordered, I have not received anything. Unable to get in touch with anyone regarding this order. My advice cancel if website states they use them. Also dispute charges, that way they will learn to improve their customer care.

Reviews (106)

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Reviews that mention popular keywords

customer service (12) shopping experience (8)
Thumbnail of user juliel6
Canada
1 review
1 helpful vote
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November 17th, 2011

I am part of a VIP program where this site was chosen for delivery of goods... let me tell you I don't feel being part of a VIP program right now. I shop online quite a bit and I never experienced a service that slow. It took 8 days before it got to the shipper then another 9 days for the shipper to come to me... As a customer I feel the site I deal with is responsible to get what I order in a timely manner. (3 to 5 days max) It seems they clear themselves once it shipped... wrong in my mind! Shopping online had never been that easy and fast... I hope this company will follow the pace of others and take responsibility from start to finish or the VIP program I am with will use a better service provider. I think people need to know...

Thumbnail of user roberta137
Florida
1 review
0 helpful votes
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January 23rd, 2015

I recently placed an order from Thule which was handled by Shopatron. Not only was the experience quick and easy, the product arrived exactly when they said it would. I'll definitely look for the Shopatron name in the future as a good supplier.

Thumbnail of user suep11
Pennsylvania
1 review
0 helpful votes
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March 16th, 2012

Fabulous! I had never been to Universal Yarn before... the searching for the item and check-out experience were smooth as silk. I will buy all of my yarn at UY through Shopatron. Wish the other major retailers would use Shopatron -- things would go a lot faster/better;-)

Thumbnail of user michellep11
Minnesota
1 review
0 helpful votes
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February 10th, 2012

Shopping online was very easy. Great descriptions of your products. I work for Michaels Arts and Crafts. Had not heard of Melissa and Doug Products until I started working for Michaels. Love your stuff. Great gifts for the grandchildren. Thank You”

Thumbnail of user andrewh89
Canada
1 review
0 helpful votes
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July 23rd, 2015

I had placed an order for bike carrier parts and accessories. I found the prices to be very fair. The shopping experience was excellent, and the order was processed and shipped very fast. Everything was above expectations, and I would highly recommend this company.

Thumbnail of user maryannek
New Hampshire
1 review
6 helpful votes
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August 1st, 2009

Customer service has been wonderful since my posting on SiteJabber. The company policy on shipping backorders (yes, they do charge for the shipping even if you've paid for shipping the rest of the order already) was explained, and the wait time for a backordered item was clarified, and I'm updating this because of that response. Evidently a backorder gets shipped to their retailers who then ship it to individual customers, hence the double shipping charge - which I still don't agree with.
The backordered item hasn't yet arrived in this country, and the wait for any backorder is 1 to 8 weeks. Perhaps that information could be made available when the item is ordered.

Thumbnail of user markm39
Massachusetts
1 review
0 helpful votes
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February 9th, 2012

I recently purchased a car seat adapter through Shopatron and the item was shipped and we received the product the very next day, so my wife and I were very impressed with our quickly we were able to get the product and all we had to pay for was the standard low cost shipping rate. Thank you Shopatron.

Thumbnail of user lesliep12
California
1 review
0 helpful votes
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April 10th, 2013

I can't wait to shop with Shopatron again. The experience was perfect in every way! I received my merchandise on time, was very, very, pleased with every aspect of dealing with Shopatron.com. WONDERFUL!

Thumbnail of user jimd11
Michigan
1 review
0 helpful votes
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January 4th, 2012

Shopatron was awesome. I ordered the wrong size and they cancelled my order and allowed me to place a new one. Also they gave me a new coupon code that i used on the first order so i could get the same discount on the second. Thanks shopatron!

Thumbnail of user barbarab17
Texas
3 reviews
1 helpful vote
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June 23rd, 2012

I love Cobble Hill's puzzles! I am a preschool teacher, and you have a variety of puzzle sizes that meet the needs of my students. You also have beautiful nature puzzles, and I and my students love animals. The only complaint I have, and it is not a huge one, is that it took a long time to receive the puzzles. Shopatron handles processing for Cobble Hill.

Thumbnail of user joeyb1
California
1 review
1 helpful vote
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September 13th, 2010

As both a retailer and a consumer, I have to admit I'm a fan of Shopatron. Without Shopatron, the brands I deal with would be selling directly, and I would be getting zero cut. Now, I can sell the products I have on hand (many of which would be excess inventory that I might have to discount to clear out) and also increase foot traffic thanks to in-store pickup and the many other shipment options that only Shopatron offers.
Couldn't think of another e-commerce option, honestly... And as a consumer, their customer service and intuitive order system for both regular desktop computers and mobile devices is awesome.

Thumbnail of user marielia
Puerto Rico
1 review
1 helpful vote
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February 20th, 2011

Great shopping experience, thank you!

I live outside the Mainland, at Puerto Rico, a US Territory. With other websites, I had the problem that they do not ship to the Caribbean. With Shopatron, I made my purchase easely, with no hassle and my items arrived before I expected.

Thanks again Shopatron!

Thumbnail of user jimm109
Virginia
1 review
0 helpful votes
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November 2nd, 2011

Excellent and professional service. They are definately 4 stars and more I ordered an item through them and received just as they told me in 2-3 days. Loved it I would definately use them again and refer them to my friends to use them. Thanks Shopatron.

Thumbnail of user ginan
Georgia
1 review
0 helpful votes
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April 10th, 2012

I had a great experience with Shopatron.com. I had ordered material from Takhi, Stacy, Charles Knitting. I received the order in excellent condition and in very short time. I would recommend this company to friends and would use them again.

Thumbnail of user christinag1
Vermont
1 review
0 helpful votes
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July 18th, 2012

Great experience ordering Mizno volleyball shoes. Shopatron has excellent customer service and communication. I knew exactly when my shoes would arrive and was given access to a custome service rep in the event of a problem. I would definitely use this site again and would highly recommend it to others.

Thumbnail of user suzyb
New Hampshire
1 review
1 helpful vote
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February 16th, 2011

After a very aggravating experience trying to procure this octopus puppet through a local toy store, it turned out that ordering directly from Folkmanis (via Shopatron) was the way to go. The ordering process was a cinch and the puppet was here in no time - and perfect - thanks Folkmanis and Shopatron!

Thumbnail of user allano6
Canada
1 review
5 helpful votes
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January 30th, 2015

Bad experience today with Shopatron as the service provider for a Canadian retailer, Home Hardware. The retailer's website is not synced with the Shopatron website, so IDs and passwords are not maintained. Talk about confusion! I now know enough to go durectly to the Shopatron website to get order status. I'm unable to see my account or orders via the retailer site at all. Amazingky, the order went through, but Shopatron's support of the retailer is severely lacking.

Tip for consumers:
Ideally, the shopatron site should be behind the scenes, and not confusing the heck out of someone accessing a retail site that uses shopatron services... But not so.

Service
Thumbnail of user efiap
California
1 review
0 helpful votes
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November 1st, 2011

I was looking for a specific type of yarn, couldn't find it anywhere. I finally found it through Shopatron. I hadn't used Shopatron before, but decided to go for it. The whole process was easy and my yarn was shipped quickly. The price was great, too. I am very glad I found this site, and I'm sure I'll be back again.

Thumbnail of user terrys5
New York
1 review
0 helpful votes
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May 1st, 2011

I really like the convenience and ease of online shopping for Celestron products (via the Shopatron site). The Celestron product line has always given me the best value for the dollars that I spend there. And the Shopatron shipping has always exceeded my expectations.

Thumbnail of user oleksandrp1
Canada
1 review
3 helpful votes
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February 27th, 2017

I posted an order there because manufacturer site used them as official retail.
It has already passed a week after my order was submitted, and now it is not shipped yet.

Thumbnail of user seanw296
Canada
1 review
2 helpful votes
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May 20th, 2020

After finally getting thru after 1.5 hours customer service agent yelled at me and hung up. Warning, Never Use The Home Hardware online shopping website. Home Depot all the way!

Thumbnail of user peters44
New York
1 review
0 helpful votes
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May 9th, 2012

Ordered Thule products, they have been a superior fulfillment service, impressed by the online interface as well the speed and professional service, many thanks

Thumbnail of user anned1
California
1 review
0 helpful votes
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March 6th, 2012

Excellent and fast service - items arrived much sooner than I thought they would. I will definitely order from shopatron/manhattan toy again. Thank you!

Thumbnail of user mattc15
Alaska
1 review
0 helpful votes
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September 27th, 2011

I bought some replacement bulbs for my PIAA fog lights. They delivered my order really fast to Alaska! I am always impressed when a company can get things up here quickly.

Thumbnail of user davids75
Washington
1 review
0 helpful votes
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October 22nd, 2011

I bought some rims from Velocity USA. The whole deal was smooth, fast, and easy. I got the parts in excellent packaging one day ahead of the time quoted.

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About the business

Kibo's omnichannel commerce platform integrates eCommerce, order management (OMS), personalization, and mobile point of commerce (mPOC) software solutions.

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