Shopee Malaysia

Drivers most of the time are using proxy, means they may not be the real person register in the system

Shoppe food team is quite bias in resolving complain about driver.

Rider are not properly train, some of them with no food box and rude

Food been stolen, eaten … you can READ food review in their apps. Alot of them are complaining but they take little action in this.

I have to lodge police report due to the disturbance and shoppee refuse to provide refund.

No more using the shoppe app. Horrible.

Lazxxa is way better and more proffesional.

My wife was short changed on an order. My wife paid for 10 but was delivered only one. Seller response has been very slow and admitted to being 'only human'! Are there monkey sellers/workers within Shopee?! Buck up shopee or wind down! Stop the rot & cheat!

Seller delivered a fake and defective tv. Shopee 'claim agent' quickly responded by asking me to return the goods and will assist me to make a refund... ALL LIP SERVICE.
After chasing them for a few weeks, they replied that my request for a refund has been rejected. The seller is to send back to me, all the $#*! stuffs and the case is classified 'closed'. The chat line was discontinued. I've lost my right to contest the decision.
Typical modus operandi of scammers. Consumer affairs and legal authorities should seriously investigate these e-commerce rogues and stop them from taking in more victims

Shopee always pushes propaganda like "shop with confidence", but when you get cheated by shopee sellers, they just say "it's ok, next time don't get cheated" "it is ok u get cheated, as long shopee makes all the money from you to pay their useless customer service salary and hire celebrities to dance in a shopee ads"

Not safe to buy from shopee. Avoid shopee at all cost.

This is the first time I come across a shopping platform that actually encourages selling of fake products. Sellers are protected as Shopee never take action against fake product advertisement to mislead buyers. Beware of words such as "OEM", "Factory", "Refurbished", etc. The return policy is a joke. Imagine buying something at 10 bucks and the product arrived broken/wrong/fake. Would you return it if the courier charges is 5 bucks? Most people would just shrugged it aside. And that's how most sellers do their business in $#*!pee. Selling poor quality or imitation products at low price by bulk, knowing buyers won't returning them due to the hassle and the forms to fill. Lazada would have higher integrity than this. And if you guys can wait on delivery time, AliExpress is still better.

AVOID SHOPEE!
I received a malfunction item. Requested for return/refund with pics. My nightmare starts. 1st they will get the seller to harass u for few days. Then the customer service will send this request.
"Please follow steps as below:-
1. Create Youtube/ Google drive or any video account
2. Record and upload the video
3. Send us the video link for investigation purpose"
(Am I pitching for a project here!)
To me this is clear sign of forcing buyer to give up our return/refund request.
Scam collaboration...?

Shopee has just recently adopted new system of frequently cancel items when sellers unable to ship products or manage their stocks in time for delivery. This is not the right process of ecommerce. The company try to hit it big during particular day of campaign or promotion. Getting consumers to buy but in the end, they either face losing their coins, waiting long for delivery with no updates or worst cancellations without any informed notice. This is not how ecommerce is managed. The company need to stringent check if their sellers have available stocks during consumers purchase on destinated dates of promotion. These items ordered are in need by buyers most of time. As a consistent user of shopee I will now opt for other ecommerce platform.

If you want to buy counterfeit health and beauty goods, this is the website to go to. Even AliExpress doesn't sell counterfeit (i. E copied packaging of legitimate items) health/beauty items. Customer service is garbage. Turns out you need to BUY an item in order to report the fake item, even then, they WILL side the seller in the end. "100% Authentic Guarantee" my foot.

A bunch of moron that cause shopee from good to worse. Their dispute agent didn't even read messages just cut and paste. Some of them can't even understand simple English. When video of evidence provided, yet still ask fro evidence and close case your care even evidence show clearly it faulty. Avoid shopee as I'm a shopee seller aslo I stop selling at shopee.

Settle my account problem using 5 days and two agent, some more one of the agent finding the wrong person, he send a redeem problem solution to me where it is not me, it is another girl facing problem. They will calling you while you are working time, very disturbing and annoying.

Recently bought a pants & it was a total disaster material. Can't wear at all coz is exactly like netting. Spoke to seller & seller ignored.
Raised refund & shopee rejected saying that refund based on quality can't be approved. Meaning? Seller can sell any non quality item or rubbish? So what's the point we buy from online for high price item?
Meaning seller can post up luxury item at high price item for a rubbish which cost only Rm1?

I demand for a fair response as buyer.
When I did the review in seller shop for that particular item, my review being blocked my shopee.

So so disappointed with Shopee.

Pathetic customer support. After telling me that my refund is in process I get a mesage that its been cancelled since they dont have enough proof. Thats even after the seller told them that they have received the goods back and to process the refund

What this tells me is that shopee is run by a bunch of greedy goons who don't mind ruining their reputation for a couple of bucks they haven't delivered on. Its back to lazada for me.

Bad bad, very bad support, very bad design, lots of bug, cheating, want yo download invoice also cannot

Bought grass cutter with 5 years warranty from Shopee. After about 1 month, the grass cutter is not working and chat with the supplier about the warranty as advertised in shopee. However, the supplier said since I gave 2 stars review, there is no warranty! Submitted complaint to Shopee that they will investigate & reply in 3 days. However, I didn't receive any reply from them. Bad service & no feedback.

Before ordering Seller confirm item in stock but after place order Seller said he see wrongly need to wait for 2 weeks. Ask Shopee to cancel but they reply can't do anything.
Cheat by Seller but Shopee can't help this is useless customer service.

I was told that I have multiple accounts with the same delivery addresses and it is prohibited by Shopee. Despite I told them that we are from the same family, 100% will have the same delivery address, they suspended all the accounts in a sudden WITHOUT considering how much money in your accounts and how many orders still in transit. If any of the orders was not delivered, then I can't do anything or can't even monitor where is the order! They should limit buying but not rejected people to access their accounts! What type of stupid excuse is this?

On Refunds. When buyers want refunds over wrongly delivered goods
That is the start of nightmare.
Until then, when you do not need Shoppee to alleviate a problem you will not know just how incompetent and unhelpful Shoppee is. A slew of requests that you have to justify your request for refunds. Email after email that you need to show "evidence".
After years of spending thousands of dollars purchasing on Shoppee you now see them in a ugly light. You will now encounter their tardiness, dragging of heels and sheer foolishness.
User's recommendation: Do Not Buy From Shoppee. Or Hope that you never encounter problems.

Conspires with seller pk_ti who sells adult diapers. Sent me much cheaper version pre-opened (then resealed with staples) of the purchased product of the same brand. Upon receipt of returned product this fraudster lodged a dispute with Shopee saying the product's been "opened". Shopee happily held on to my funds, seller got the trashy tampered product back leaving me, the buyer with nothing but wasted time, energy and frustrations. Bye bye Shopee!

1. Well, it took ages to get the refund from a broken item sent to me.
2. Another items got delayed, blaming covid
3. I wanted to cancel item I need for travel cause it says will arrive after I leave. The items hasn't been dispatched when I tried to cancel, and only dispatched 24 hours after my request… they refused to cancelled, instead I can reject the items - just wanted to delayed the refund, again- similar to the number 1 above …
Conclusion: Shopee doesn't protect customers interest whatsoever… very unprofessional!

And their shipment guarantee is a sham. Even when seller missed the guarantee shipping guideline (SOP), a refund/cancellation from customer is rejected. What is the point of "Shipment guarantees"?

Just shop with lazada, in my opinion it's not without fault, but at least shipping is fast there and they seems to understand what customer satisfaction is more than shoppee which probably should have their tagline be "Seller satisfaction".

You could find the cheapest price here than any others online platform. The platform provide many features that make your purchase easier and cheaper.

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This website offer things through auction that you can bit the price that you want. They offer discount on their item starting from RM 1. This is very good and fun.

The best site to shopping. Easy to buy things. Easy to refund if get wrong or damaged item. Very like it.