Exchange

I bought a computer desk, TV, wireless Beats by Dre, a mini laptop and a regular size laptop. Of all of these, the ONLY thing that I have been satisfied with is the computer desk. Wireless beats stopped working after 2 months, mini laptop - TRASH... Regular laptop - TRASH, won't even load a normal website without freezing and crashing straight out of the box. Contacted customer service to try to exchange it or get my $ back and they couldn't care less, told me to call the manufacturer to see if they'll fix it. Way to go! Nice way to serve your active duty and vets with worthless trash and rude management.

Was a big supporter on this site but not anymore. Realize coronavirus has stressed everyone out but I don't appreciate bad customer service with a couple of exceptions. Also fedex will not deliver to any 55 plus complex and exchange will not offer option to ship via UPS or USPS only. Fedex didn't even bother to advise me they won't deliver for over a week and your customer service couldn't bother to call me back as to what to do, if anything. Now I have to order all my needs from Amazon at higher prices for the most part plus CA sales tax. I'm in my mid 80's, no longer drive and very disappointed I can no longer shop here until the virus abates and fedex delivers again which may be several months away.

We ordered a washer and dryer on Oct 28 got the washer 2weeks later then got the dryer 2weeks after that. It took one month for the dryer. The dryer came with no legs. I called Shopmyexchange and they told me the only thing they could do is email the place that they ordered the dryer and have them send me the legs. They have no phone numbers to call this place. How do you not have a phone number?!? I have to wait 48 hrs for the email to even be seen and then wait for them to ship it. The "manager" that I spoke with was rude and lied about being the only manager working and that she had no one higher then her to talk to. I know this because I called back after talking to the manager to find out if what she said was true. Save yourself the time and hassle and purchase from somewhere else. The customer service department is a joke. No above and beyond here.

Supposed to be deals for vets, it's not. Shop other stores and get better deals. What a slap in the face... unsat

I tried to order items from the Philippines, The agent wanted a call and this is not possible. She would not help me or listen to me. I wanted to buy some medical stuff because its so expensive here, thats if you can find it. So i have to suffer now because the shopmy exchange wll not help a retired vet. Go to hell!

Odered an outdoor patio set ($1499. 00) on 22 May, 2021. 5 weeks later received notification from FragilePak (1.05 out of 5 stars w/ the BBB) that the item was set for delivery. Set up an afternoon delivery (signature required) for 15 July. Received a call that morning they were outside my house. Told them no one would be home until after 2 P.M. The driver stated he could leave it in the driveway (so much for "signature required) to which I told him NO. He gave me a number to call to reschedule. A FragilePak number. FragilePak, 1.05 out of 5 stars w/ the BBB. Called the number at least 5 times, each time receiving the message, "This call cannot... Please try again." Even tried e-mail, with no luck. Called AAFES in August, told them I did not want the item and to refund the purchase price. Was informed the situation would be resolved in 2 days. Well, it is the 6th of Dec with no resolution. Called again today. Not holding my breath!

I ordered a washer and dryer, received the washer, the following week I received the dryer. After unboxing the dryer, I found serious damage, called the claims department, after 3 days, finally got a email from the shipper to pick up the dryer, I have been rescheduled no less than 3 times. I can't get a replacement dryer until they pick up the damaged dryer, I have been dealing with this for almost two weeks now. I never would have thought that this would be such a terrible situation through afees/ shop my exchange

I ordered a TV during Thanksgiving. Still no tv. Still no credit. And they have not responded to Citibank. Their carrier Seko is as clueless as they are.

I received the wrong item and have been trying to get my correct item for almost 2 weeks but keep getting one incompetent rep after another. Incompetent warehouse and customer service reps.

AAFES is Desperate to Sell since they are now allowing Vets and Civil Servants to Purchase.
Used to be Active and retired military only.
Active and retired military know AAFES has limited inventory and average pricing. Sales are sporadic and short lived. So many times Amazon or other retailers have better prices and larger inventories.
No like it used to be and so sad that AAFES and Navy Exchange have gone down hill to this degree.

Could not log into my account. Was told I had to have a laptop or desktop, and could not log in from an iPad. When they decide to join the 21st century, I may try again.

I think it's pretty $#*!ty how they make you wait on a phone call for a job knowing you're in need of one just for them not to call you. Pretty $#*!ty management.

Pricing, they don't do comparative pricing. Their sale prices are often everyday prices from other big box stores. When a genuine deal is on hand it's either sold out, out of stock or if clothing in only one or a few unpopular sizes. Which leads us to Inventory control Totally incompetent. They will show something as being available sent to full filler then after weeks of waiting say it's out of stock, back ordered or they will involuntarily cancel your order. This may cause you to seek out Customer Service. The most gallactically stupid and incompetent group of folks that are not helpful, pass the buck do not respond or just lie. Next logistics. Fed Ex has over 3,000 complaints on the BBB web site and overall rating of one star and I have had them lose items, take forever to get here and if it's fragile you can count on it being broken then having to deal with them and Aafes customer service is yet another nightmare. You know this is all bad and complaining gets you zero help as their IG walks around with their head up their backside and pretend they care when speaking with you but nothing gets fixed. What's even worse those Vets who gave their best for years suffering in Harms way living in tents, mud and jungles to be told this is a benefit they earned and walk into a Walmart get a better price coupled to an additional 10 or 15% military discount and a Thank you for your service. AAFES on line is NO benefit and an absolute disgrace. We deserve and earned better

Brian was fast and did great job and made sure was happy with it before leaving! I def recommend him for what job you have

Ordered an item on-line with no notification of item not returnable until notice to pick up item at store where it states "item cannot be returned"

If I could rate this 0 stars I would. As new home owners we bought our first bbq grill to host a house warming party. We noticed a piece missing from the charcoal starter. We called customer service to report the defect where they said, "We can't do anything about that because they aren't the manufacturer". Second, If we wanted to return the product and get a refund we would need to pay shipping and restocking fee of $95. The other option was to buy another fire starter from the Exchange. Either way it was going to cost extra from our pockets. My husband decided to keep it and work with the defected grill to save money and had gotten burned from the charcoal starter.

2nd order was for a dining set to go in our breakfast bar room. Only table arrived. Chairs were sold separately. However, the ad was very misleading as both chairs and table was shown with the price. (Be careful, they purposely use this tatic many times to trick cistomers). We called customer service to return the dinning table (unopened) and was told it would cost us $95 to return. Or, buy the 4 matching chairs for an extra $300. Totaling over $500 for the set. Well, customer service was on the phone arguing with us for an hour with a very stink attitude of "it sucks to be you". I asked the manager what she would do if it were her pocket book... she sighed, paused, and wanted to "move forward" with our conversation.

So much for helping a service member of 20 yrs.

I began the account registration process in December 2019 and here we are 9 months later in September 2020 and I still can't get an account, even though I qualify for one. I have made phone calls and sent emails and mailed letters and I still can't get an account. I have involved my US Representative and I still can't get an account. They rely on DEERS to verify your eligibility and, if DEERS has inaccurate records, they can't fix them and you will spend an eternity being passed around by these people and chasing your tail and jumping through hoops, only to find several months have passed by and and you still can't get an account. In fact, I was just told by the BCNC (Navy) that the records correction process will take "up to 18 months" more. So, I give up... primarily because I don't think the Online Exchange is going to be that much of a benefit and it's definitely not worth the hassle I'm getting. I'm not sure their prices are all that great, that there are any real savings, and that their customer service (and returns process) is going to provide any better service than what I have already experienced, which is somewhere between incompetent and non-existent.

Haven for thieves! They charged my card and I never heard of them! Had to call the bank to dispute the $2000!

AAFES has a lot of cleaning up to do in so many different areas the least of which is Inventory control, pricing, customer Service and an extraordinarily gray area association with the Military Star card.
You must order using this card with a minimum order of $25 dollars to be entitled to a no cost delivery if your lucky that the item they once said was "In StocK" but after your order and deduction from your Military Star card goes back order. Mind you Star card has already charged your card. You are already being charges interest on an item you don't have. What is worse when the absolutely inept AAFES staff arbitrarily cancels your item after weeks of you paying interest they fail to credit your card and you are forever paying for something you didnt receive. Its criminal and I only recently discovered it but suspected it for months. Filed a BBB complaint after Military Star and AAFES failed to respond to my inquiry. I would advise anyone thinking these people are on the up and up particularly you older VETS that these people are crooked

Good luck. And they will over charge... and make you wait because they have no clue... veterans getting ducked over yet again.

I never ordered or would consider ordering furniture online BUT this is the Exchange after all & their in store stock is limited. I ordered Ashley furniture in 2012 the Sofa & Chairs had broken support boards when it arrived but who tears into their newly delivered furniture to inspect it: I paid someone to come look at it & repair it at AAFES direction & then they refused to reimburse me until I took it all the way up the chain. Then they told me to give it to CHARITY & they would credit the STAR CARD Acct! Fast forward & this is the problem with giving second chances... I ordered Ashley Furniture AGAIN shipped through a different freight company. The items arrive there is saw dust all up & down one side of the fabric. Not going through that rodeo again I call to return it ~ They won't pick it up - I have to pay to freight it back! Oh & the items I bought & received on 11/2/15 when on sale on 11/7/15 ~ I asked for an acct adjustment for the sale & promo offer ~ they literally were going to make me either A) Pay the return freight & I'd have to re-order it or B) take it to my Exchange return it & repurchase it to get the sale price & promotional APR! UNBELIEVABLE - Once bitten twice shy... what was I thinking?!?

It should not take over 2 weeks to receive a TV from SEKO. TV was supposed to arrive today and now it is on March 31st