Exchange

I personally would never buy anything from this site again. I've been waiting 11 weeks for couches that I ordered in May. It's now august and I'm being asked to wait another 3 weeks. Every time my "estimated ship date" approaches they push it back again. They do not care about their customers.

Have purchased from them once. Won't ever do it again. Bought an item and paid for premium delivery service. Didn't receive it. Took two weeks and 3 phone calls to get it credited back off my card. Waited two weeks for another item to arrive website said was in stock so just cancelled (same phone call as above). They charged me anyway. Took more than a month and 6 calls/2 emails to get charge removed. Been 4 months and still trying to get Military Star payments straightened out. STAY AWAY!

I purchased a simple, basic toaster from AAFES. Upon opening, I noticed brown stains on the outer coating, as well as a burning smell while being used which never subsided. The appliance had been repackaged at one of their warehouses and resold. How they get away with sending used goods labeled as brand new, I'll never know.

The free shipping option with the Star Card isn't worth it.

The Chat feature is a nightmare. You must type for 20 minutes to provide your entire life history for "verification Purposes. The fact that I'm writing from my password protected account should be enough verification to ask a simple tracking question. I'm only asking why my stuff hasn't started moving in over a week.

I bought a bunch of iPad as gifts and because of the killer sale that they had I bought the max amount for later. I got flagged and had to talk to some jackass manager in the risk dept. Low and behold this guy starts interrogating me like I'm some sort of criminal. First off Myexchange, if you don't want people to buy an excessive amount why dont you put quantity limits like any other store would? Instead they rather flag your account and make you feel bad about spending money and call you some reseller. Well guess what? I dont need to spend my hard earned money on you guys, it was a plus that profits go to service members but when you make me feel like some kind of scammer, you guys can keep your items and I'll just pay another corporation that actually wants to take my money, at least they reward me for it.

Regarding their NOI to me, the orders # are not even mine AND they are not processing my order.

What a circus show.

I bought a couch 3 months ago from shopmyexchange and after a mistake by the delivery people never delivering my items, I am still fighting to get a refund. They also tried to charge me $225 as a "restocking fee" without ever notifying me. One star is one too many.

Some items on sale have the best price you can only imagine.
The only disadvantage is the website shows items which are out of stock. In my opinion they should be not shown at all or have a tag during search

There is NOTHING cheaper on shopmyexchange than anywhere else. I have looked and compared hundreds of items and you can always find it cheaper somewhere else. Most of the time at Walmart or Target. Sure, no tax at shopmyexchange. But would you rather save $20 on tax and wait 2 or 3 weeks for your item... rather than just go to Walmart and get it instantly... not to mention what if something is wrong with it and you have to return it? Going back to a store is a lot less hassle than trying to send a product back through the mail. There is NOTHING special about the Exchange.

This past week from Friday 18 Nov thru 23 Nov 22, AAFES has large sales, yet the problem is if you order firearms online, it will take them
More than a full week to transfer them
To nearest exchange. I ordered 2 firearms and still have not received them, called customer service, they stated they shipped them. So far I look at my orders, sent to full filler, now it states Out of Stock. So, there is no integrity in calling customer service for status, they rather bs customer on status than help out. I called CS multiple times and they stated firearms were shipped. Also if you're using your star card to get an extra 10% discount. It might be worse Guess Aafes does not check their inventory.

I had bought something for my wife and the package either didn't come here or never delivered. They don't even try to help me. They made me pay for it regardless! Wow. God bless America so happy I kept scamming people like this safe. This company should be ashamed of themselves.

Too funny. I had the same experience: unable to log in or reset my password. I could not enter my dob (required) on the reset page from an iPad. Thought I would do them a favor by calling (you can't email or chat unless you logged in). She first accused me of doing it wrong, then admitted that the site is built for Chrome. I guess they only want half the business...

I ordered furniture on 11/18/2021. Never canceled. After getting delayed- shipment of my furniture, they canceled it from vendor on 12/21/2021 saying item not available. After a month! Very irresponsible staff and organization!

I have been waiting for my uniform that I have them sewing on all the patches. It has been 1 month and not a reply on when I can expect the order. I have called them a along with the store they told me it was at. I have been yelled at and belittled but both customer services. I have called them constantly and no one seems to know where my order is.

They constantly mess up people's orders, their website will say they have something in stock, you buy it, then wait two weeks to find out that they cancelled your order all because oh wait, they didn't actually have it in stock when you placed the order. They suck. Plain and simple. Prices might be competitive sometimes and every now and again they have awesome deals but that's all they have going for them. That and the fact that it's tax free.

Never in stock
Customer service is rude
Shipping takes forever
Canceling an order is laughable
Maybe someday I'll get my order... maybe not... I think I cancelled it, but who's to say? Certainly not customer service lol they aren't actually there to HELP after all... included a photo of paint drying

I canceled an order after damaged furniture was delivered. I have called them several times for the past 2 month waiting for exchange to refund my credit card. I am still fighting them now to get my refund. Also the employee Jessica Hunter is very rude and needs to be train on customer service

I saw a TV and soundbar in my local BX. Went home to do cost and model comparisons and decided the models I saw were what I wanted. Instead of going all the way back to the store, I purchased them online and opted for "in store pick up". Website says orders will be ready in 1 day if in stock... 5 days later, I still haven't been told my order is ready for pick up.

Tried to order a watch, via online,
based on the posted sale price. During the process with the agent, I was told it was a pricing error and could not process the order. I as a customer can only go by what's shown with the item. I am very disappointed that AAFES, the night manager did not offer me any options on any other watch. This was a Birthday gift for my brother and Brother in-law. The intent was to purchase two of the watches. Zachary Scott *******052

Do not buy any pre-orders from them if you want to have them the day or within a few days of release. I pre-ordered XBOX series x and i was told multiple times i would have itbon release day 11/10/20. They waited until tonight 11/9/20 to notify me that i would not be receiving my pre-order due to slow parcel service even everything else i order is just fine. Its them who failed to get products to ship even though they had almost 2 months to get stuff ready to ship. Also notified ps5 will not make it by launch day. If im lucky i will get it by next week. Will not order pre-orders from them again.

Bought the couch online. It took 2 1/2 months to receive the couch. Didn't realize that the recliner was broken until after the delivery guys had left. I called customer service to return it. It took 3 weeks for them to come and get it. Now I have been calling every week for a month to get my money back and still haven't got any money yet.

Ordered furniture and it took months not to receive it. First order the item was broken and sent back which delayed delivery even longer. No communication from them. Ordered same item for son as gift... The item was lost this time and I wasn't notified. Didn't know item was lost until I received an email stating a new order was placed for the item without my consent. What a nightmare. Will never order from them again.

I ordered a bedroom set. It was delivered and I started to put it together and noticed there wasn't a slot on one of the legs on the foot board. One of the legs was missing for the drawers. I spoke to customer service they informed me it would be 3 to 5 business days. In the mean time we have no bedroom to use. Our spare bedroom has all of our stuff for our bedroom and no room to put anything. Also everything was delivered except the long dresser. But they did deliver the mirror for it.

Service experience. The Brunssum Staff is friendly and I am always greeted with a smile. I appreciate the above and beyond customer service. They are always willing to source additional products needed for projects that I am working on to meet my deadline.