Showpo

I purchased a dress in November and it was never delivered. The company was horrible in responding and now I am out over $100 and had to find a new dress for the event.

I never got my package. The order status showed that my package had been received by the post office four days ago! I called the post office gave them my tracking number and they can't find my package! They told me the tracking number gives them an error. This has never happened to me! Also I have emailed them twice about this and no reply! :( The dress was suppose to be for my friend's wedding this weekend.

I was charged for US$175.80 but NEVER received my package! Its been a month! I got an email saying my order was placed but no follow up email with my tracking information!
When i tried to email them. It wouldnt go through! Bull$#*!!
Amanda

I placed an order back on 5/29, a dress that I was planning to wear on my bday 6/16. It's been 7 business days and I got ZERO updates about the order "In transit". I got in touch with their support center and told me to keep an eye in the tracking link. Asked them for an ETA or otherwise cancel my order, customer service told me that I'll get a refund once I receive the package... God knows if I'll ever receive it or when... prob by fall or winter. This is very frustrating, they aren't reliable at all. Never again. At this point I just told them to keep my money, basically I paid for an item and I got nothing. I guess that's how they make their money.

The first couple of times I bought from Showpo, the quality was great and sizing was accurate!
The last time - the cloth was cheap, zippers were stuck and the sizing was all wrong!
The delivery was also crap this time with an express delivery taking 4 days to arrive!

I ordered 5 different dresses for 2 occasions i had coming up and brought dresses that would fit my body type, something would look decent right?...
All sizes were trash! Some styles i couldn't even get on and others would pretty much fall off me.
2 dresses the material and fit looked nothing like the picture quality.
I contacted for a refund and was denied, the girl dealing with me came across quite rude and copy pasted their returns policy of store credit only! Would not of spent $280 here to recieve store credit when the garmets were so poorly sized and bad quality.
I have brought on so many other similar online stores and i am shocked they are legally aloud to do this!
Go shop on pretty little things ladies! Amazing customer service when unsatisfied
BTW. 2 months later and still my store credit is not on my account!

I bought a dress that I tried on and didn't like. I paid the $8.99 to return and about a month later they contacted me and advised they were not accepting my return. They gave me 50% store credit AND KEPT THE DRESS! What a SCAM! Beware! This is why Amazon is putting these shops out of business. Hope this helps :)

Not even sure where to start...

I ordered a dress, they sent me a top I asked for a refund was promised twice this ok.

Jill from customer service then said this wasn't ok anymore and I would receive store credit (this took 1 month after sending the dress back)

Annoyingly decided to just use the credit ordered another dress size 8 received a size 14!

I message to complain and Jill replies again she hasn't even read my email and replies with an automated message about store credit and I wont be getting a refund.

I have no idea why a company would want to ruin a relationship over $60 I have got to the point now where I don't care keep my money I'm sick of the bad customer service I have received.

I will NEVER buy anything again from ShowPo and I have also told my friends & family to do the same.

I just love the fact that i started a return over 2 months ago and i have yet to get my money...they keep saying the refunds coming and it never does.then they say they have to investigate it then i get emails saying oh its on its way 3 to 5 days but then it never comes then they say they have to investigate again this has been going on 3 months! Telling me that im getting my refund then i never do then they say they have to investigate again and it just goes round and round in circles of the same bs...i have all the emails screen shots ect this is theft and i love how i report a dispute to my card they contqct them then they say they not gonna give the refund yet they say to me they are... im pressing charges these arnt even all the screen shots

I ordered what looked like a beautiful dress and what arrived was such poor quality and you could see through the fabric. I ordered it through there Instagram - with no visible returns policy.

When I emailed them to return it - they said not refunds. DO NOT SHOP - refund policy not visible through Instagram and product revolting.

I am currently hospitalized for some time so I wasn't able to ship my return package on time 3 days tops. I had already made the request on time. When I spoke to a rep about shipping my package they said I could not because it was outside of the returns. They didn't care that the reason for return was that both dresses had damage to them. (Lines of stitches in the front panel of the satin dresses). Cruel company and I will never give them my business ever again. (I will be adding photos of the damage on the dresses when I am back home)

I ordered a 100$ dress, and i DO not mind spending money on anything that's worth it, but this dress is beyond TINY. I'm 5.2 118 32c and I ordered a 4 thinking that would b safe! It wouldn't even zip up and was wayyyyy short with a slit that almost shows my goodies. Quality is $#*! and I'll never order from them again! Also, customer service is a joke!

I ordered my dress well before my event. Without informing me they cancelled my order. The week before the event I was confused thinking I should have gotten it so I checked when it would arrive, then had to ask them to resend it using priority shipping (which they didn't want to do because my first one wasn't priority shipping- it was already a week late at this point) they told me no later than the Tuesday. I contacted them Tuesday night no dress they said 1-2 business days so Thursday again no dress I leave Thursday night for my event without a dress I ordered well over 3 weeks prior. When trying to get a refund they kept trying to only give me a credit. I've never had so many issues with online shopping. Will never shop here again

I made an order of 3 dresses for a total of 200 USD. One of the dresses was 100 USD! The quality is beyond horrible and for the prices Showpo offers, you can buy quality stylish dresses elsewhere! I would compare the quality to that of SHEIN. The 100-dollar dress arrived faulty (torn and the zipper is broken) and I am in the process of trying to return it and get a refund which is apparently a complicated and lengthy process. STAY AWAY!

0 stars. Horrible customer service. My credit card was charged 4 times without my knowledge or consent for 1 item. Material was below average for the price. Falsely accused me of a stain they supposedly found upon return when the dress was returned back unworn, in the same packaging, unwashed, with tags, within 4 days of receiving it. It was returned as it was extremely small in the chest and sholders even ordering a size up to be safe. I am completely unsatisfied with the product and service. The fact that they wrongfully accused me of a stain that was not there, just to avoid giving me a full store credit or refund is despicable. I've never written or had to write a review for any product, service or company until now. They wouldn't give me a refund or a full store credit and honestly I wouldn't use it at this point anyways. I wish I would have never entrusted or ordered from this company at all. What an absolute nightmare.

Well, learned my lesson the hard way. DO NOT PURCHASE FROM THEM. Ive tried several days of emails asking for assistance and no response. Their live chat is non-existent. If youre from USA, find a legit company and save yourself the headache. Terrible service.

OKay, so I honestly think the clothes are super cute but this store has scammed me out of $500! I ordered several items online and when they came I didn't exactly like the way they fit, so I sent them back for a refund. I sent them over FOUR WEEKS AGO and my UPS tracking number shows that it has arrived at the facility over 3 weeks ago - but Showpo customer service has "no clue" where my items are. Seriously. Don't order from them. HORRIBLE experience. Never got my money back.

Their website is not forthcoming about the return policy. The clothes were horrible quality and the sizing was not represented well. They are refusing me a refund and claim they have their refund policy all over their website, which is wildly false. I sent many images of their deceiving website and they responded that they don't care. The US law allows them to do this. I'm sure that their P&L is a huge list of people that are not allowed to return their clothes for a refund and many likely do not order more with their "store credit." Good companies offer free returns and refunds within 30 days, a reasonable amount of time. Their policy is 7 days and this is listed in one location on their website in fine print under many other dates given about their return policy. They did their best to hide it. The only thing they sent back to me was that their refund policy is the bare minimum required by US law. Horrible customer service. Horrible quality of clothes. I can only assume the 5 star reviews on here are created by their own employees.

I ordered a dress and used the size guide measurement. It is huge almost three times the size. I went to make a return code the same day I received the dress and it wasn't working so I tried the next day and the day after so I reached out to the live chat team thinking it would be an easy solution and this is their response.

Joey: We'd need to assess the item first so we can further help you with the returns.
Joey:Once we receive then imasges, we'll send it to our production team for assessment.

After several messages and a wait time of over 10 minutes between each. DO NOT ORDER FROM THEM!

Horrible return policy. Store credit only which means you cannot try on items and return if they don't fit. I will never buy from Showpo again! Highly disappointed.

They will not give you a refund but didn't no that until I received my items. Horrible policy and will never order from this company again. Also clothing received was nothing like pictured online. Items were uneven hems and heavier material. The return parcel form does not work, even when they tried they apologized for faulty form. Entire website was difficult to navigate as each time I filled out a form or questionaire it would kick out cannot send. IM VERY DISSATISFIED WITH THIS COMPANY. BEWARE PUBLIC

Unlike most other online retailers, Showpo don't give refunds but rather store credits if you have to return an item.

My first ever purchase was a backless dress that was actually see through at the bodice. Their text description did say no lining however their studio lighting and photo editing did not show this reality. So I purchased in good faith. Online right - so how can I see the quality until it arrives? It's false advertising!

I don't want to purchase poor quality items so want my money back not a store credit. Not possible. Their customer service said they were "super sorry" and "could I take a photo of the problem?". Ok sure, let me get the dress back, that I've already returned to you, so you can see my breasts through the material?

Overall a terrible first experience. I don't want to have to deal with them again but alas, I have this stupid store credit. So annoying and disappointing.

I don't recommend shopping with them when there are so many better online retailers around who refund no questions asked.

I have had an horrible experience with this site! First time shopping from them, I recieved a falty item. It was dis-colored at the front and was frayed along one sleeve. I was worried that the stain my be seen as "makeup" however I do not wear makeup and I made this clear in my message to them. I was assured that they understood this and this I could still return my item and get store credit. I had to pay for the return shipping and they said I would be reimbursed with extra store credit. HOWEVER. I waited a couple of weeks for my store credit but it never came so I messaged them to ask them about it. They then replied saying that my item was stained so I will not be receiving a refund or store credit. They didn't even tell me about this until I had asked! I wasted almost a month trying to work this out and then ended up losing $60NZD. DO NOT RECOMMEND!