Showpo has a rating of 3.2 stars from 818 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Showpo most frequently mention customer service, store credit, and good quality. Showpo ranks 82nd among Women's Clothing sites.
This company responds to reviews on average within 5 days
I've had questions about tracking/returns and they were all answered within 1 business days with very clear and detailed answers. I don't have a lot of pleasant experiences with customer service reps before but Wendy and Chrissy has been outstanding. Thank you girls!
I was 12 hours late to request a refund and they denied the refund. Company lacks customer compassion. Also the clothes are extremely low quality
They will not give you a refund but didn't no that until I received my items. Horrible policy and will never order from this company again. Also clothing received was nothing like pictured online. Items were uneven hems and heavier material. The return parcel form does not work, even when they tried they apologized for faulty form. Entire website was difficult to navigate as each time I filled out a form or questionaire it would kick out cannot send. IM VERY DISSATISFIED WITH THIS COMPANY. BEWARE PUBLIC
Absolutely wonderful service! I had a few issues with the returns portal and Claudette was kind enough cover shipping cost and provided a refund. Will definitely be shopping from Showpo again
Unlike most other online retailers, Showpo don't give refunds but rather store credits if you have to return an item.
My first ever purchase was a backless dress that was actually see through at the bodice. Their text description did say no lining however their studio lighting and photo editing did not show this reality. So I purchased in good faith. Online right - so how can I see the quality until it arrives? It's false advertising!
I don't want to purchase poor quality items so want my money back not a store credit. Not possible. Their customer service said they were "super sorry" and "could I take a photo of the problem?". Ok sure, let me get the dress back, that I've already returned to you, so you can see my breasts through the material?
Overall a terrible first experience. I don't want to have to deal with them again but alas, I have this stupid store credit. So annoying and disappointing.
I don't recommend shopping with them when there are so many better online retailers around who refund no questions asked.
Hi Kylie, We're really sorry to hear your experience with us has left you feeling this way. We only ever want our customers to love shopping Showpo, so it's disappointing that this has not been the case. We'd love to look into your experience and see what's gone on, and hopefully work on some resolutions for you. If you can reach out at info@showpo.com we'll have your enquiry escalated and can hopefully turn your experience with us around. Kindest, Showpo
Been shopping here for about a year or so now, and have been very happy with every purchase! Highly recommend! Customer service and quality of clothing is GREAT! :)
Hey Krystal, thanks so much for leaving your review, we're so glad to hear you love shopping Showpo time and time again. Kindest, Team Showpo
Had an issue with my order and got an email back almost straight away. Such a friendly team and super helpful! Will definitely be ordering from here again!
As a first time purchaser I will certainly be back in future. The dress I ordered was well finished and even better than the picture showed. Absolutely recommended.
Hey Elaine, aw thanks for this awesome review! We are totally stoked you love our website and your new Showpo haul! I'm sure you'll look hot AF in your new outfits! :) Kindest, Jo xx
I have purchased from many clothing sites but Showpo definitely have the best customer service by far! They are all so friendly and helpful. I highly recommend them
Wendy was absolutely fantastic! Not only was she prompt in responses, but she gave thorough explanations and instructions regarding returns. I will definitely be ordering from Showpo again!
Hi Sarah :) We are so happy Wendy could be of service to you. Our Customer Happiness team is always here if you ever have any issues. Thank you for your great review! Xxx
I have had an horrible experience with this site! First time shopping from them, I recieved a falty item. It was dis-colored at the front and was frayed along one sleeve. I was worried that the stain my be seen as "makeup" however I do not wear makeup and I made this clear in my message to them. I was assured that they understood this and this I could still return my item and get store credit. I had to pay for the return shipping and they said I would be reimbursed with extra store credit. HOWEVER. I waited a couple of weeks for my store credit but it never came so I messaged them to ask them about it. They then replied saying that my item was stained so I will not be receiving a refund or store credit. They didn't even tell me about this until I had asked! I wasted almost a month trying to work this out and then ended up losing $60NZD. DO NOT RECOMMEND!
Hey Kushla, Oh no! I am so sorry you have had trouble returning a faulty item back to Showpo. I would love to look into this and resolve this for you :) Can you please send an email to info@showpo.com and attention the email to 'Claire' :) Xx
After a computer glitch (my fault!) my order was sent to the wrong address and customer service (Katie) was so helpful and quick helping me get sorted out. Emails answered within minutes too!
I was very surprised and happy with how quickly my issue with my order was resolved, I'd like to thank the showpo team for being so helpful. Will definitely be shopping here again.
Hi Katherine, thanks for your kind words! We're so happy that you had a great experience. Kindest, Showpo
April was really great in helping me get my store credit. I bought four things--loved 2 things and gottons of conpliments but other two htings i sent back and april did a great job assisting me. Just wish they did returns instead of store credit now that even F21 is doing returns
Hey Kathryn, Thank you for taking the time to write a great review! I am so happy April was able to assist you, the Customer Happiness Team is always here to answer questions you may have. We are always listening to our wonderful customer's feedback and take it all on board :) Thank you for shopping with Showpo! Xx
I've ordered dresses and clothes from this site several times for all kinds of events and occasions and have been very pleased. Wonderful customer service when needed.
Hey Avenly, thanks so much for your lovely review, we're so glad to hear you can count on Showpo to provide you with beautiful outfits for any event. Kindest, Laura xx
Unfortunately most of the clothing here does not fit me as a large girl but I returned the items purchased and was able to get a full refund without a few days, return shipping was very fast also.
Hi Ashlee, We definitely appreciate your feedback on this and will take this on board. We will pass this on to the relevant department for review as we do definitely understand your feedback and perspective on this. Kindest, Showpo
DO NOT buy from this company. I ordered a dress from here and when it came it REAKED of chemical, toxins, which really makes me question their ethical standards and care for the health of their customers. My item came about a month late, which is ridiculous. The quality is horrendous. The stitching is completely off, the item fits so oddly, and looks nothing like the photo. I tried contacting them kindly for a refund and they refused. They would only offer me store credit, which I do not want because I had such a terrible experience here I will never be purchasing from them again, and either should you. They don't have physical stores, so you have to order online, then you're locked in because if you don't like the item you only get store credit. HORRIBLE company, HORRIBLE quality, and HORRIBLE customer service. Complete scam, DO NOT buy from here, you will regret it.
Hi Alyssa, We're really sorry to hear your experience with us has left you feeling disappointed and frustrated, that's never how we want our customers to feel after shopping with us. We'd love to look into your experience as this definitely doesn't sound like a regular Showpo shop. If you can reach out via info@showpo.com we can have this escalated for you, and work on turning your experience with us around. Kindest, Team Showpo
I had returned a parcel a couple of weeks ago and It hadn't been processed and I wasn't receiving any information on it so I contacted customer service and within 24 hours I had a response and a lovely girl named Harriet had processed my return as easy as that. Very easy store to handle returns with :)
I cannot recommend showpo enough! I found the website while searching for a bridesmaid dress and I was absolutely amazed by the different colours and styles of formal dresses they have. I did order a dress and found that it wasn't the style I was after but the customer service was incredible! I sent my order back for return and within the hour the customer service representative fast tracked my store credit and I was able to order another dress. Delivery was also another amazing experience. I ordered my dress at 5pm and received my dress the following morning at 11am! Overall a very impressed shopper and I will be back :)
Hey Lana, aw thanks so much for your review, we're so glad to hear you loved everything about your Showpo shop! We work really hard to make beautiful products, provide super fast delivery, and amazing customer service. Hope to see you shop Showpo again soon. Kindest, Laura xx
My daughters and I order from Showpo frequently but we recently had a shipping issue on two separate orders due to our profile having an insufficient address. Showpo's rep replied to my email right away with valid tracking numbers and instructions. Unfortunately, due to the address issue, USPS told me there was no way we would receive either order and both were being returned to sender. My daughter went back to college in need of clothing items for various events and, despite the address mistake probably being our own fault, Showpo's rep Eric (after confirming the order info and return tracking of course) put a store credit on my daughter's profile so we were able to reorder all of the items to be received just in time to make a difference! I was so pleased that they cared enough to answer so quickly and resolve the problem for us. Not to mention the items we have received from Showpo in the past have all met or exceeded our expectations. So I'd love to say "Well Done" to Showpo for having quality products and for training their reps well and a special shout out to Eric for going above and beyond to help us! We will continue to order from this company at every opportunity.
Products used:
Shirts, Skirts, Rompers, Pants, Jackets, etc.
Hi Carol, We appreciate your feedback and we are so happy to hear this! We always aim to provide our customers with the best service possible so we are glad to hear this was the case with your enquiry. Kindest, Showpo
I neded a couple of questions answered over the long weekend and I recieved an answer straight away. I wasn't expecting it and I got all my questions answered. Great site to shop on and its also great they dont just style to a size 12! My definate go to site
Hey Kristen, We're so happy to hear you were pleased with our service, we really do try our best! Have a fab day and hope your order is perfect :) Kindest, Andrea xx
Would definitely buy off here again! Shipping was fast (as stated on website) and cheap as well, great quality of clothing and awesome customer service. Very happy indeed. Thank you again! :)
Cute clothes, awesome customer service. Would highly recommend! I am petite and it's often hard for me to find clothes that fit well but I've been able to find great stuff here!
Hi There :) Thank you for your amazing review! We look forward to seeing you shop with us again soon. Xxx
April in customer services was amazing.
She dealt with every request quickly and efficiently. It's the best customer service I've had in a very long time.
Hi Alison, thank you for writing this great review! We are so happy that you were pleased with April's service. If you ever need anything our Customer Happiness team is always here. Xxx
THE GOOD:
+ The website and the mobile app are well designed and well organized.
+ The selection of clothes are cute
+ Relatively quick shipping times
THE BAD & THE UGLY
- The quality of the clothes are terrible for the price you pay. The clothes they sell are the same clothes you would buy from Shein or Ross but at an astronomical mark up. For example, the lowest cost item in my order was ~ $70. When I received the order, it was like Shein 2.0. So, I decided to look around and saw the same dress Showpo was selling for $70 was also being sold at Shein and AliExpress for less than $20.
- Terrible customer service - You can only get in contact with them via email or their live chat, which would not be an issue if the quality of their merchandise reflected their prices OR if CS was decent. I initially wanted to return 1/2 items. You use the return portal, select the reason for the return, and have to pay $15. Easy enough, right? NO!
- When I decided I wanted to return item 2/2, I was told the return for the first item was no longer valid. This was all in the same day, btw. Suddenly, they told me I had to send multiple images and videos to prove the first item was faulty even though I was contacting them about item 2/2 - at this time they didn't even refund the $15. For the second item, I also had to send multiple images. They also said my items were no longer eligible for return per their policy.
- Lack of clarity - They have a 7-day return period for original form of payment refund. You have to be extremely clear when telling them you do not want store credit.
- You cannot leave reviews for the clothes you buy on their website. I should have noticed this sooner, but I did not.
- Keep an eye out for your refund because it may never come. It took them more than a month to provide the refund. You'll probably have to get in contact with your bank.
- You have to fight tooth and nail to get the outcome you deserve as they will try to scam and inconvenience you. This is a fraudulent company selling cheap clothes at huge mark-ups. Save the headache and shop elsewhere. Take a look at other reviews and they all say the same.
Tip for consumers:
Shop elsewhere.
Products used:
I returned my entire order.
Hi Audrey,
Thank you for leaving a review.
We are so sorry to hear that you are unhappy with the item you received, we, of course, understand how disappointing of an experience it can be.
You can return orders for 110% store credit within 21 days from delivery or for a refund (to your original payment method) within 7 days of delivery.
To ensure that we make this policy readily available for our customers to view we ensure that this is communicated across various points of our site including our FAQ's and the product page.
By selecting to purchase with us you have agreed to these terms and conditions within our policies.
We hope you can understand we have policies and processes in place to ensure for a seamless and consistent experience for all of our customers.
We only ever want our customers to have the greatest experience shopping with us.
Please let us know if you have any other questions.
Kindest,
Showpo.
Had a faulty item and Wendy, who I dealt with via email was fabulous. Cleared everything up straight away and refund was a simple process! Fantastic for an online site to be that quick and helpful
Hey April, I am so happy Wendy was able to resolve your faulty item! The Customer Happiness Squad is always here to help :) Thanks for writing a great review! Xx
Showpo answered all my emails in a very timely fashion and the customer service was great. My dress I ordered went to a different address and they gave me store credit for it. Thank you showpo!
Hey Shaelynn, aw thanks so much for this review! We are so happy to hear you love your order and we could help you out with the address mix up! Hope to see you shop with us again soon! Kindest, Laura xx
Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!
Hey Faith, Thanks so much for this review.
I'm sorry to hear the item wasn't quite right :( On our website below the garment photos, we post photos of our social media customers wearing the garment to compare colours and fabrics.
Are you able to send through photos and I would love to sort this out for you? Please note colours may also vary depending on different monitor screens.
We are constantly seeking to improve our returns portal and are in the process of launching a new portal this week to prevent these difficulties in the future.
Please let me know if I can be more help xx