Showpo has a rating of 3.2 stars from 818 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Showpo most frequently mention customer service, store credit, and good quality. Showpo ranks 82nd among Women's Clothing sites.
This company responds to reviews on average within 5 days
I've had questions about tracking/returns and they were all answered within 1 business days with very clear and detailed answers. I don't have a lot of pleasant experiences with customer service reps before but Wendy and Chrissy has been outstanding. Thank you girls!
I was 12 hours late to request a refund and they denied the refund. Company lacks customer compassion. Also the clothes are extremely low quality
Very satisfied customer here. I am amazed with such excellent customer service and fast delivery of items. Good quality products you'll definitely get your money's worth. Looks exactly the same as shown online... I ordered more... Thank you Showpo!
Products used:
apparrels
Had a technical issue with payment being processed but an error appeared on the website and when Showpo rep Ann answered, she said they had already started the refund. Problem was fixed before I even spoke to her. Really good.
Hi Vivian, thanks for your review! We're so happy to know that Ann was able to help you out sort your issue! Have a great week! <3 Kindest, April xx
After ordering multiple packages with various products, I can genuinely say that this team truly has the customer's happiness and satisfaction in mind. Amazing prices for modern, cute and different clothing. I greatly appreciate their varied size range. Love it and can't wait to shop more!
Hi Alex! Aw thanks so much for this amazing review! We really try our best to provide excellent service so this really means a lot to us! Thanks again and looking forward to your next shop! <3 Kindest, Andrea xx
Very friendly, helpful customer service and prompt response time. Gave me a store credit without having received the parcel based on the tracking number so I could purchase another item as soon as possible.
Hey Emmalea, thanks so much for your review! We know sometimes you're wanting to re-order asap, so we love being able to help you get your perfect outfit in no time! Kindest, Team Showpo
I have been purchasing from Showpo for years. Their clothes are fashionable, good quality, fit amazing (even on a shorty like me), are affordable, delivery time is quick and always super friendly and understanding staff! :)
Hey Lisa, aw thanks for this awesome review! We are totally stoked you love our website and your new Showpo haul! I'm sure you'll look fab in your new outfits! :) Kindest, Jo xx
Beautiful clothes and great customer service. Unfortunately I don't always get dresses that fit properly, but have no issues returning. I have twice now had to ask for another copy of my return post label, and it happens within seconds.
Hey Carissa, so happy to know you were pleased with our service! Thanks for the awesome review <3 Kindest, Aprilxx
Showpo is got to be one of my favourite sites for their customer service. They always get back to your enquires super fast. Love that everything is expressed shipped so you usually get in the next business day! Definitely recommend
Hey Shari, aw thanks so much for the amazing review! Our aim is to provide the best customer service possible, and help you get your items asap, so stoked to hear you love shopping Showpo! Kindest, Laura xx
They answered my questions within the day that I had sent the email. They were thorough with their answers and it really feels like they care. This definitely makes me want to continue shopping here, once again, thanks Wendy :)
Hi Shannon, thank you for writing this great review! We are so happy that you were pleased with our service. If you ever need anything our Customer Happiness team is always here. Xxx
Paid for priority shipping, received within 2 days only to find it was too big. The team at show po sorted this super quickly, fast response to my email telling them my situation, they soon sorted a return and store credit so I could purchase another size!
Would absolutely recommend to anyone
Super happy and will be returning for more!
Hey Ash, thanks for providing us with your feedback. We're thrilled you loved the dress, and that the team could help get you your perfect size in no time! Can't wait to see you shop Showpo again soon! Kindest, Showpo
Leave your skepticism behind about ordering from an australian website! Their shipping is really quick. I was so surprised that my items came in such a timely manner from Australia where it had to go through multiple carriers.
All my items came perfectly packaged and look exactly as I expected! Always pleased and happy with my purchases from showpo. Will shop here again!
I ordered a dress for my daughter; loved the quality and design but it was too small. Of course by the time i realized exchanges within 2 weeks, i missed the deadline. Customer service immediately offered a one time store credit, which is better than not be able to get anything. THANK YOU Showpo:-)
Hi Christia, thanks for this review! Sorry to hear it didn't fit right for your daughter but glad to hear it was all sorted out! Looking forward to you and your daughter's next shop! :) Kindest, Jo xx
WOW amazing quality first off! Second, the fit! Literally all the dresses I bought fit me like it was made for me, I usually struggle being on a more petite side and have to tailor dresses. (well, I'll still probably tailor the length but I'm 5'1" so it's a genetic thing lol) third, shipping was unbelievably quick being from the US. And fourth, the price point is unbeatable for what you are getting. I typically don't leave reviews but I'm honestly so happy with this order, I'm glowing. So excited to show up to events looking extra cute - thanks showpo!
Excellent and quick customer service with such kind and helpful people who reply promptly and ensure everything/ any issue is taken care of. Have always been impressed with Showpo. Easy returns policy - no hassle... I love it!
Hi Amelia, we're stoked that you love our website and everthing that you ordered! :) Looking forward to your next shop <3 Kindest, Andrea xx
Ordered a romper for New Years off this website. The item was too tight on the waistband so I wanted to returned it, expecting to have to pay for shipping and receiving store credit. At first my order didn't show up in the return portal. Once I contacted customer service, they not only solved my issue, but issued me a paid for return label so I received free shipping. Super easy and much appreciated! Definitely going to shop here again! Their clothes as so cute!
Hey Caroline, oh no! So sorry to hear that the item didn't quite fit right!
We are so happy to hear that we could resolve this for you and make your experience easier:)
Thanks for the great review!
Kindest, Nikita xx
I ordered some pieces from Showpo which are all super trendy. Love the variety of items on the website, I was able to find great 2 piece sets and dresses. The sizing was slightly larger than expected - wish they stocked some smaller sizes. Shipping was quite quick (3-4 days in Australia). Returns system is very straightforward and easy to use.
Hi Yasmin, We are glad to hear your past experiences with us have been great and we hope to see you shopping with us again soon.
Not only does Showpo have beautiful, quality clothes, accessories, shoes and way more, but they are also amazing with returns and refunds and helping answer any questions or concerns in a very timely matter. Claudette has been a superstar helping me with login troubles and I was able to use my credit and purchase some gorgeous dresses. Highly recommend their easy to use app and excellent service.
Products used:
Clothes
Hi Claire,
Thanks so much for your amazing review! It's great to hear that you've had a great experience shopping with us!
Kindest, Showpo
The team gave me not one but 4 options all very generous when i told them my issue with the item i purchased and they had excellent customer service. Thanks to the showpo team for helping me sort this out, ill be shopping here from now on.
Hi Zoe, We appreciate your feedback and we are so happy to hear this! We always aim to provide our customers with the best service possible so we are glad to hear this was the case with your enquiry. Kindest, Showpo
I have used Showpo 4 times and each time my outfit has come before the weekend! They are great products, fab sizing, returns process is awesome and quick and the customer service is incredible for an online company! Def recommend ladies!
Hey Tinayah, aw thanks so much for your review! We work super hard to make your whole Showpo experience amazing, so this really means the world! Kindest, Laura xx
Very helpful customer service! I emailed and they replied within the hour and fixed my problem on the spot. Would definitely recommend, great quality products and if you have any issues they are reachable, which is rare for an online store.
Hey Annabelle, thanks so much for your review! We love being able to help our customers, which is why we're available 24/7! Hope to see you shop with us again soon! Kindest, Laura xx
Showpo's customer service team is absolutely amazing! Very responsive and personable. They helped me expedite a return for a larger size so that I will have it in time for a work conference. I will definitely be shopping again just based on the people. I am grateful to them all!
Hi Sarah, I am glad to know that our Customer Happiness Team helps you out. Hope your order is perfect! Kindest, Andrea xx
Their shipping is ridiculously slow. Their sizing is way off, especially shoes. Everything is way too large. A size 7 shoe fits like an 8. Clothing fits a full size larger, or more. Furthermore, customer service is completely inflexible. Don't shop early for Christmas from their website because you will NOT be able to return, exchange or get store credit past 30 days... period. There are far better online stores to shop from.
Hey Kate, thanks for your feedback, we're really sorry to hear your experience wasn't perfect! Our customer happiness team work super hard to assist with any issues you experience, so we're available 24/7 for you. You can reach out via email, live chat or phone and we'd love to help with anything you need. Kindest, Laura xx
I really love the clothes from Showpo. They're cute and trendy, even though it took me a while to figure out my size and it's not always consistent. The shipping gives me a bit of anxiety since it's difficult to track where it's at (for someone in the US) at least, but I've never not gotten an item and they're really great about answering emails. I wish more of the items were easier to care for (a lot are hand wash or dry clean) but they're still really good quality.
Will continue to buy from them and they keep getting better!
The Showpo team was quick and responsive, especially Wendy, when it came to emails. Not only is Australia way ahead of the States when it comes to time, but also, her peppy and polite responses made me feel at ease about my return.
Thank you!
Hi Jayne :) Thank you for your amazing review! We look forward to seeing you shop with us again soon. Xxx
I bought the wrong size at first and requested a free return. Then purchased the right size just in time for my event! It was one of the easiest online shipping & return service I've ever experienced. Thanks Showpo team!
They have stylish and cute clothes that you sometimes just can't find here (U.S.). Most of their clothes is inexpensive although more expensive than stores like Forever 21. However, the clothes are a lot better in terms of quality! I have fell in love with every single item I have purchased through them. Their customer service is excellent! Some of the Australian boutiques offer free shipping for purchases over $150 or so while Showpo offer free shipping for less ($75). One of the things I do like about their site is that not only do they post up different angles and poses of the models, but you're able to view some photos (from IG) of customers wearing the same item to get an idea of how it looks on different people (although not every item has photos since it depends if the customer posts it on IG and tags them).
Hi There, thank so so much for your great review! We hope to see you shopping with us again soon xx
Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!
Hi Dee, We are glad to hear your past experiences with us have been great and we hope to see you shopping with us again soon. We are glad to hear your past experiences with us have been great and we hope to see you shopping with us again soon! Kindest, Showpo