Showpo

Amazing service and a beautiful dress! I got it the week before prom and I just loved it! It took it 2 weeks for my order to arrive and I had a wonderful customer service Thank you Showpo

The online support crew are amazing at sorting out any issues you have no matter how small they are. They are so quick at getting back to you with the resolution.

The customer service team is outstanding! Also quick responses and they are always happy to sort out any problems. Shipping is so quick and the quality of the clothing is incredible!

Quick international shipping to the US and when I received a damanged item, Chrissy was super kind to replace it. I will definitely be a repeat customer

I asked about a product which was out of stock, Showpo immediately checked the ETA of the product in their stock and advised me. Great and quick answer

I had a very good experience w/ customer service. I was helped by Chrissy and she was able to answer all of my questions and assist me w/ my return. She was very quick to respond also.

A product was missing from my package. I emailed the support team and they were really polite and friendly. They sorted the problem really effectively and in a timely manner.

Best ever! I love showpo and their customer service!
I had an issue and Fabio made sure to help me so quickly and was awesome! I love showpo! Loyal customer for life!

My bad, I ordered the wrong size of this exquisite dress. You made the return and re-purchase so easy. Love the style of your clothes. You won a client for life, and I love my dress!

Customer service was amazing. Nothing was a drama. I purchased a item in the wrong size and needed to get my refund fast to purchase the right size and it was done super fast.

So on a Monday I needed a dress for Saturday. Before purchasing the dress they said it would arrive on Thursday with $20 express shipping. After I purchased they said it would be delivered on Friday. That still gave me 1 day of wiggle room which made me feel better. As a I was tracking the shipping it started saying it was to be delivered on Monday, which would not work for me at all since I NEEDED it for Saturday. So I contacted Showpo and the shipper. Neither could do anything to expedite delivery (and I thought it was ridiculous that express shipping doesn't run on weekends, even though you have to pay $20 extra for it). When telling Showpo I didn't want to the dress they offered me a 10% discount code after I say I don't want it?!? So I said that I wanted a full refund andthey agreed. THEN the shipper tells me there's customs of $40 on it, which I don't want to pay. I report this back to Showpo and they transferred me to a different customer services agent who obviously didn't read my story because they said "we'll work on getting it back to you as soon as we can" but I don't want it anymore! Eventually they transferred me to another customer services representative who gave me permission to refuse the package and have it returned and refunded. Eventually everything worked out okay but it was a long painful road of emails to get there.

What I took away from this experience: don't listen to when they say they'll have it delivered.

Wonderful clothing and wonderful staff. Staff will get back to you straight away if something is wrong and are amazing people to talk to. Will recommend and will be buying again in the future :).

Spoke to Jack at Showpo, he was very friendly and helpful and was able to resolve my query. Very easy ordering process and fast delivery, Thank you Showpo :)

If you have a problem, don't be shy to ask them for help, they are there for you. And you don't have to wait for a long time for an answer of your questions. They are very friendly.

Everyone at Showpo are so prompt at responding to any questions you may have and they are willing to help you with any issues that may arise with you order along the way. Thank you so much

I have had an awful experience with Showpo. I was so excited to order a dress from them for my wedding that I accidentally ordered the dress twice (truly my mistake). I noticed right away so I immediately reached out to customer service to cancel the order. The lady I spoke with confirmed that she had cancelled the order and I could re-place the order the next day once I received confirmation.

The next day somebody else reached out to me saying they couldn't cancel my order anymore because it was already ship. I was truly confused because I know the dress hadn't shipped yet when I contacted them 5 minutes after placing the order and I was told then that the order would be cancelled. Regardless, I gave them the benefit of the doubt and took their direction to request a refund for the duplicate order once I received the shipment.

I requested the refund as soon as I got the package. I kept one dress and returned the other in the same manner it was received. It has now been over 2 weeks since sending back. I just spoke with someone else at customer service and they said my return was "put on hold". I have no idea what that means, nor was that ever communicated to me. I asked for more information on what that meant and have yet to receive a reply.

It is truly disgusting how they treat their customers, especially when some of us are shopping for such special occasions and these should be exciting times but they have only made it a nightmare for me. I regret ever shopping with this company and will steer everyone away from them in the future.

I had an issue which was my error and the customer service took care of it and corrected my error quickly and nicely. Awesome service. Awesome website.

I ordered from showpo once and was satisfied with the clothing. I tried again and all the clothes were terrible quality and way too large on me. I am 5'3, have a B cup and weigh about 95lb, a size 00 (double zero) should fit me.

For returns they make you purchase a label for $9. No, they don't subtract this from your refund but you have to pay out of pocked on top of what you paid previously.

On top of that they only give you store credit.

I held on to my store credit for a while and ordered again a few months later, and I swear it seems like the quality gets worse with each purchase. The quality was extremely bad, fabric itchy, cheap and simply terrible.

Now, I had to pay ANOTHER $9 to return these clothes and am again left with store credit. WHAT A WASTE OF TIME AND MONEY. I am so upset. I don't want store credit. For all I know the clothes are going to be too large and super cheap looking again when I order, and then I have to pay $9 again to return the stuff.

Truly never ordering from this company again, I would if their return policies weren't so inconvenient and unfair. But truly never. Again.

Worst buying experience I've had in a while. I've purchased stuff on Wish for like $5 that had better quality than these clothes.

Just DON'T do it.

I do a lot of online shopping and ShowPo seriously is one of the most amazing companies I have dealt with. First of all, when I was on the site shopping, I was able to live chat with someone who was extremely friendly and answered my questions straight away. Once I placed my order, I literally received it the NEXT DAY! The material of all 4 items that I ordered were amazing, the quality was good (no loose threads or cheap feel to them), the earrings I ordered were not cheap, they were heavy metal. The sizing was right for all items of clothing but one. I returned it and emailed ShowPo the same day stating that I needed the dress for a wedding, and the staff were absolutely incredible! They replied within minutes of me sending them emails (and went back and forth for a while), I explained my situation, showed them a receipt that I had posted the return, and they were kind enough to send the store credit into my account before they even received my package to make sure I had enough time to order the right size dress!

I'm seriously blown away. Will 100% be ordering from ShowPo again! Xoxo

I was having issues returning a few items and spoke to a lovely lady named Charisa who immediately sent me a returns slip for both items.

Super quick and easy!

Have bought a couple of different items now and all great quality. Staff were very helpful when I needed an exchange fast tracked, they ensured my replacement would arrive prior to the event.

At first, when I put in the order, the express shipping said it would come Thursday, and I needed it for homecoming which was the following SATURDAY. Then Thursday came and it didn't show up. I was getting nervous because I needed it asap, and so I checked the website again and it said since I was in the US it would now take much longer which it didn't tell me before ordering. I bought a bunch of makeup, jewelery, and a pair of shoes just to find out that I wouldn't get the dress in time. Now I wasted 300 dollars on accessories for the dress, I paid extra for express shipping, I can't even return the dress for money back just store credit, and I have nothing to wear for homecoming so thanks Showpo I hope you are happy. But apart from this, the dresses are cute, afordable, and the website is very efficient.

Inquired about my returned items and when I would be receiving my store credit. Kisa was kind enough to fast track it to my account due to it pending process in their warehouse.