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Showpo has a rating of 3.2 stars from 818 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Showpo most frequently mention customer service, store credit, and good quality. Showpo ranks 82nd among Women's Clothing sites.
This company responds to reviews on average within 5 days
I've had questions about tracking/returns and they were all answered within 1 business days with very clear and detailed answers. I don't have a lot of pleasant experiences with customer service reps before but Wendy and Chrissy has been outstanding. Thank you girls!
I was 12 hours late to request a refund and they denied the refund. Company lacks customer compassion. Also the clothes are extremely low quality
I have finally been refunded after I emailed them multiple times. I was refunded the price of the dress, but not the tax and shipping. It wasn't worth fighting over $10
I returned a dress (in its original packing and everything!) the dress was more formal looking than I had thought so I didn't even try it on! It has been three weeks and I have still yet to receive my money!
I am going to be looking into taking further action!
Sent a message around 10pm at night Perth time and got a response within 20mins. I usually don't get a response for days from other stores during working hours let alone past 10 at night! Excellent!
Hi Veronica, aw thanks so much for this awesome feedback! We're always happy to help! Have a fab day and hope your order is perfect :) Kindest, Jo xx
The team are amazing! I ordered a dress I wasn't happy with and the returns process was so quick and easy and I had the store credit applied almost instantly to order another dress. Highly recommend!
Hey Nicole, We're so pleased to know that you were satisfied with our service! We really do try our best to always help out! Have a fab week! <3 Kindest, April xx
I emailed Showpo because I wanted to return an item but I couldn't find my order number anywhere. They responded within 2 hours and I was on my way to returning my item! Impeccable customer service!
Hi Ariel, Aw thanks so much for this amazing review! We really try our best to provide excellent service so this really means a lot to us! Thanks again and looking forward to your next shop! <3 Kindest, Andrea xx
Fast to respond to my query and let me know exactly what I wanted, so helpful and nice!
Definitely love shopping here cause everhing so easy if somthing doesn't go to plain!
Hey Katie, We're so happy to hear you were pleased with our service, we really do try our best!
Can't wait for your next purchase with us <3
Have a lovely day!
Kindest, Nikita xx
I had written my email wrong, and I wasn't able to receive my email confirmation and tracking number! Emailed customer service and no problem! Quick, easy, and nice! Will definitely shop here again!
Hi Ashley! Aw thanks so much for this amazing review! We really try our best to provide excellent service so this really means a lot to us! Thanks again and looking forward to your next shop! <3 Kindest, Jo xx
Showpo is now one of my favorite online stores has such a great wide range of clothes and accessories. Great costumer service and shipment was quick! Defffffff purchasing again soon. XOXO
Really nice and quick to contact and really informative definatly buying with them in the future. Prices are very reasonable and extremely good shipping. Quick and not too pricey
Hi Destin, aw thanks so much for this awesome feedback! We're always happy to help! Have a fab day and hope your order is perfect :) Kindest, Jo xx
I had a question about a dress and they responded in about 2 hours, i was honestly very suprised. They were extremly nice and i cant wait to order. This site is about to be my new go to
Hi Armina, aw thanks so much for this awesome feedback! We're always happy to help! Have a fab day and hope your order is perfect :) Kindest, Jo xx
Although I needed to pay huge import taxes on the package and ordering something double, I had good experience with the clothes itself and the service to resend the item.
Hi Apollonia, so sorry you have to pay for customs but please note that its out of our hands. But we're so happy to hear you were pleased with our service, we really do try our best! Have a fab day and hope your order is perfect :) Kindest, Andrea xx
I really love Showpo! I love they have sort by colour and occasion. Love the express delivery! Am actually wearing showpo now and got soooo many compliments!
Hey Anna, So happy to hear you are pleased with our store! Thanks for the great review <3 Xx
Showpo is amazing quality and amazing clothes, have never had a trouble with sizing & never had a problem with delievery always come so fast! 100% would recommend showpo!
Hey Jordan, we're stoked that you love our website and everything that you ordered! :) Looking forward to your next shop <3 Kindest, Andrea Xx
Was trying to purchase a dress online and my discount code wasn't applying. The online chat feature was super helpful and I was given a new code to apply. Can't wait to receive my order!
Hey Lovely, thanks so much for your review! Sorry to hear you were having issues with your code but stoked you loved chatting to us on live chat, so we could sort that for you asap! Hope you love your order! Kindest, Laura xx
DO NOT ORDER FROM THIS COMPANY. PRODUCTS ARE CHEAPLY MADE & MY PACKAGE WAS SENT WITH DEAD BUGS ON THE CLOTHING, CUSTOMER SERVICE DID NOTHING ABOUT IT.
Hi Francesca,
Thank you for leaving a review.
We firstly wanted to start off by saying that we are so incredibly sorry that you had an experience with us that left you feeling this way. We only ever want our customers to have the greatest experience shopping with us.
If you could please re-email our Customer Happiness Team and ask for our Senior management team, they will be able to assist you further info@showpo.com.
Kindest,
Showpo.
My dress arrived and was too short for me so I sent it back and needed another ASAP and they gave me the credit early so I could receive my new dress in time! Amazing service
Hey Lucy, thanks so much for taking the time to leave your review. We understand that sometimes you need to exchange asap, so love helping to make this happen so you can enjoy wearing Showpo for any upcoming event. Kindest, Showpo
Contacted customer serivice recently and was impressed with the promptness of their response! Elyse was super helpful, sweet, and kept me updated on the status of my request.
Hey there Vlada, Thanks so much for this lovely review about Elyse. She's really great! Hope you love your order Xx
PROS:
1. Cutest styles ever!
2. Pricing not bad
3. Great Customer Service
4. Fits fairly true to sizing guide in terms of waist and hips.
4a. If you have ever shopped at Ever New, the fit is around the same. The tailoring just isn't as good as Ever New
CONS:
1. CAD to USD = extra $$$ and DUTIES :( (Unfortunately)
2. Store Credit only
2a. This makes it harder to figure out the sizing for your body type. Especially if your not from the states or Australia and have to pay the extra $$$
3. Not the greatest fit for petite women
3a. The bust is a little large on V neck pieces, and some may find that they are in between a 0 and a 2 because of this. Because I am petite, I find the torso to be too long on closed back pieces. Also the inseam on the pant legs will be a little long for short ladies
4. The first time will always be the most difficult because you will incur a large cost trying to figure out you're size unless you are lucky. If you are outside the states, you will have to pay for shipping back out of pocket instead of using the store credit which is advertised because you need store credit to begin with in order to use it.
5. The material ranges depending on the piece, and it can be hard to tell what the texture will be like from the photo's
All in all, its worth a try, since their product is cute. Once you know your size and their fit, you'll have a better time navigating the site.
Hi Faheemah! Thank you so much for the feedback! We really do try our best to always help out. We do accept returns but we don't cover return postage costs and everything must be booked on our returns portal available on the website. Store credits are valid for 12 months and it could be used to buy anything available on the website and even use it on sale periods. :) Regarding fits and sizes, please note that the size chart is only a guide and garments may have a different fit depending on their style and material. If you are still unsure, you can buy two sizes and return the one that doesn't fit for a refund. :) Unfortunately, custom fees depends on the processes and procedures of your country for anything bought internationally. :( But rest assured that if you raise any inquiry with us, we'll sort it out the best way we can! Hopefully, your next order's perfect! Kindest, April xx
The team at showpiece are really helpful and reply quickly when you have concerns or need help. They make you feel like a valued customer
Hey Alex, We're so happy to hear you were pleased with our service, we really do try our best! Have a fab day and hope your order is perfect :) Kindest, Jo xx
Wendy from customer service was a great help! She answered me very quickly after I emailed her and was able to answer my question thoroughly.
Hi Danielle, thank you for writing this great review! We are so happy that you were pleased with Wendy's service. If you ever need anything our Customer Happiness team is always here. Xxx
Super friendly and helpful staff.
Any questions I had were answered straight away.
Easy to deal with and I'm loving the range.
Thanks Showpo team xxx
Hi Lauren, aw thanks so much for this awesome feedback! We're always happy to help! Have a fab day and hope your order is perfect :) Kindest, Andrea xx
I chatted with ida from customer support and it was a great experience. She answered my questions perfectly and gave me the right kind of answers
Hey Jordin, aw thanks so much for this feedback! We're so pleased to hear Ida was able to help! She's amazing! :) Looking forward to your next shop! <3 Kindest, Jo xx
Amazing, quick, customer service. Thank you April for your prompt answers! So excited and can't wait for my first Showpo order to get here!
Hi Lori :) Thank you for your amazing review! We look forward to seeing you shop with us again soon. Xxx
I had a few questions on tracking for my order and Wendy helped me in no time!
Can't wait to receive my great picks!
Hi Tiffany, thank you for taking the time out to write this great review :) We are very happy Wendy could be of service to you. If you ever need anything our Customer Happiness Team is always here. Xx
Chrissy helped me track my order and responded to my request within 5 minutes. I have never had such an awesome customer service experience!
Hi Rachael :) We are so happy Chrissy could be of service to you. Our Customer Happiness team is always here if you ever have any issues. Thank you for your great review! Xxx
HAppy Customer so Far... brought 2 different sizes of same item get get the wright fit and now waiting on store credit to go shopping again.
Hey Kath, thanks so much for your review, so glad to hear you loved your experience shopping Showpo! So glad you found something amazing for you, hope you love your next purchase just as much! Kindest, Laura xx
Gain trust and grow your business with customer reviews.
Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!
Hi Allie, We offer free shipping when your order is over a certain threshold however at this current stage we do not refund shipping costs if you do incur them. We appreciate your feedback and will take this on board. Thanks Xx