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Showpo has a rating of 3.2 stars from 818 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Showpo most frequently mention customer service, store credit, and good quality. Showpo ranks 82nd among Women's Clothing sites.
This company responds to reviews on average within 5 days
I've had questions about tracking/returns and they were all answered within 1 business days with very clear and detailed answers. I don't have a lot of pleasant experiences with customer service reps before but Wendy and Chrissy has been outstanding. Thank you girls!
I was 12 hours late to request a refund and they denied the refund. Company lacks customer compassion. Also the clothes are extremely low quality
Usual customer service places get back 24-48 hours. Showpo shows amazing service by being on stand by ready to help you with your questions. Love it!
Hi Jamesy! Aw thanks so much for this amazing review! We really try our best to provide excellent service so this really means a lot to us! Thanks again and looking forward to your next shop! <3 Kindest, Jo xx
I wouldn't recommend shopping from these people. I have found clothes that they have listed on their site for $50 listed on eBay for $10. I believe some of their products are imported and they've just had their model pose in them and jacked up the price. I have an example of a product I was going to buy. Then a link to it on eBay below:
https://www.showpo.com/us/autumn-falls-maxi-dress-in-white-floral
Http :// www.ebay. Ca/itm/*******454?_trksid=p*******. M1438. L2649&var=*******474&ssPageName=STRK%3AMEBIDX%3AIT
Personally I would not shop from these people. This is only one example of atleast 10 items I've found. I would have felt sick if I had of paid $50 for this.
Hi Katie, In terms of the example you have provided that Ebay store is illegally using our images to sell clothing and we will be contacting them in regards to this. Being an online retailer we try to have as many of these pages taken down as they are most likely selling counterfeit product which would not be the same as Showpo. We appreciate you flagging this with us and we will be taking action however please know that these stores selling these items are most likely replicating and selling these pieces at a low quality or as a scam all together. We wish only the best for our lovely customers and would not like anyone to be affected by the stores that are re-selling or replicating product. If you have further queries in regards to this please let us know or contact us at info@showpo.com xx
Had to redirect an order- found the customer service team quick to respond. Thank you Michelle and Claudette.
Hey Kai, thanks for your feedback! So glad you found our Customer Happiness team quick to respond, and that the amazing Michelle and Claudette could help get your order to you asap! Kindest, Team Showpo!
When chatting online the communication is really fast with a really friendly team that do answer your questions!
Hi Ruby, aw thanks so much for this great review! We're pleased to hear you were satisfied with our live chat service! We really do try our best to always help out! Have a fab day! :) Kindest, Jo xx
The team at showpo are incredible and very understanding. They go above and beyond to ensure customer satisfaction
Hi Emma, thank you for taking the time out to write this great review, we really appreciate it! We look forward to seeing you shop with us again soon. Xx
Very good and fast service, superb treatment and friendly staff! Would really recommend this site to my friends!
Best customer service! Super quick and helpful and exceeded my expectations on quality of clothes! Would highly recommend
Hi Bree, thanks so much for your kind words!
I have ordered with showpo a few times and it's always an easy experience. Customer service responses are crazy fast and the clothes are amazing!
Hey Alla, thanks so much for this feedback :) We are so pleased you were happy with our service and your clothes! Kindest, Andrea xx
Amazing brand. Stylish, quality and great customer service. And best thing is I received my items the next day I ordered. Will always shop x
Hey Helen, aw thanks for this awesome review! We are totally stoked you love our website and your new Showpo haul! Looking forward to your next shop! <3 Kindest, Jo xx
Sent me the wrong pant size and then told me that my size didn't exist in that brand, (which Is available to purchase on their site) I told them how I own multiple pairs of pants in that size from the same brand And they actually told me that I need to send pictures of the measurements of my pants in my closet? It literally says it's available on theirs and the other brands website. Absolutely ridiculous. How can you have such an established clothing company and treat customers like this? SEND ME THE RIGHT SIZE OR A REFUND. Anyways, I sent the pics we will see what happens
Sent me the wrong pant size and then told me that my size didn't exist in that brand, (which Is available to purchase on their site) I told them how I own multiple pairs of pants in that size from the same brand And they actually told me that I need to send pictures of the measurements of my pants in my closet? It literally says it's available on theirs and the other brands website. Absolutely ridiculous. How can you have such an established clothing company and treat customers like this? SEND ME THE RIGHT SIZE OR A REFUND. Anyways, I sent the pics we will see what happens
Tip for consumers:
DONT SHOP HERE!!
Products used:
None
Very nice and understanding customer service representatives! They reply fast and make sure to keep you updated.
Hey JK, thanks for your review! We like to make shopping with us as fun and easy as possible, so glad to hear you felt that when shopping with us! Kindest, Team Showpo
Awesome, fast reply, great communication and sorted my issue extremely fast with minimal questions.
Thanks so much!
Tip for consumers:
Pants run bigger in size
Products used:
Pleather pants
Always have good quality clothes and respond super quick to emails and helped resolved a problem, A*+
That's great to hear, Jaime! Thanks for your lovely review!
The staff were very easy to communicate with, responded quickly and to was very helpful. I will for sure be buying from here again
Hey Madison, thanks so much for your review, we're so glad to hear you loved your Showpo shop! We work super hard at what we do, so glad to hear you love shopping with us! Kindest, Laura xx
Can always find something for any occasion, delivery is always super quick and if ever I have an issue with sizing etc staff are sooo helpful!
Very quick and easy return process for when sizes aren't quite right! Super helpful team with an inquiries I had about the process too!
Hey Tegan, thanks so much for your review, we're so glad you found our returns process super easy, and that our lovely Customer Happiness Team could help you out! Kindest, Laura xx
Amazing customer service from the team at showpo I couldn't fault it. Quick to resolve a problem - definitely my go to shop.
Hi Chantel, We are glad to hear your past experiences with us have been great and we hope to see you shopping with us again soon. Kindest, Showpo
Thank you so much charissa for such helpful and quick response time and helping me with my order problem.
Your amazing :)
Hey jessica, aw thanks for this awesome review! We are totally stoked Charisa was able to help out! Looking forward to your next shop! <3 Kindest, Jo xx
Couldn't find my tracking number, texted showpo and they responded quickly. The helped me track my order easily. Very good service.
Hey Priscilla, We're so happy to hear you were pleased with our service, we really do try our best! Have a fab day and hope your order is perfect :) Kindest, Jo xx
Amazing customer service, I'll definitely be a returning customer, especially with your plus size options. Well done Lorena & thank you
Would shop here regularly if it wasn't for the customs duty. The dresses I ordered was fantastic, both material and design!
Hi Lisa, aw thanks for this awesome review! Sadly, the customs charge is out of our control. We are totally stoked you love our website and your new Showpo haul! I'm sure you'll look hot AF in your new outfits! :) Kindest, Andrea xx
My customer service experience from Showpo Rep Charisa was fantastic! Finished chat very happy with the outcome of my problem.
Hey Rielli, aw thanks so much for this feedback! We're so pleased to hear Charisa was able to help! She's amazing! :) Looking forward to your next shop! <3 Kindest, Andrea xx
I emailed the Customer Happiness Squad and within the hour my issue was rectified - quick response, great service! Just waiting on the refund.
Hey Debbie, thanks so much for your feedback, glad you loved our super speedy service! Don't forget that any approved refunds can take 2-10 days to reflect in your account (depending on where you're located). If you have any more questions don't hesitate to reach out, we're available 24/7! Kindest, Laura xx
I have had a very good service during and after the delivery. They helped and answered me every time that I needed it.
Hi Laura, we're so happy to hear you've had a great experience! Kindest, Showpo
Gain trust and grow your business with customer reviews.
Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!
Hi Belinda, thanks for your kind words! Kindest, Showpo