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Showpo has a rating of 3.2 stars from 818 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Showpo most frequently mention customer service, store credit, and good quality. Showpo ranks 82nd among Women's Clothing sites.
This company responds to reviews on average within 5 days
I've had questions about tracking/returns and they were all answered within 1 business days with very clear and detailed answers. I don't have a lot of pleasant experiences with customer service reps before but Wendy and Chrissy has been outstanding. Thank you girls!
I was 12 hours late to request a refund and they denied the refund. Company lacks customer compassion. Also the clothes are extremely low quality
I love the style here, and when I had an issue their customer support was quick to respond and super helpful :) Highly recommend.
Great variety of clothing and confidence when shopping knowing the return process is easy (and free)
Hey Ash, aw we're stoked that you love all our ranges as much as we do! We always try to make sure that we have different styles and ranges for all our lovely Showpo gals :) Looking forward to your next shop <3 Kindest, Andrea xx
Awesome clothes, great service. 10/10 will buy again :) I love the styling recommendations on the website.
Hey Lou, we're so happy to hear that you were pleased with our customer service and clothes! <3 Thanks for the review! Xx
Amazing experience, excellent support regarding my return and a very clear procedure
Give Chelsea a raise!
Hey Aissatou, thanks so much for your review! So glad to hear your experience with us was great, and Chelsea was able to help make returning your item super simple and easy (we totally agree, she's amazing)! Hope you love your next Showpo shop just as much! Kindest, Laura xx
Amazing staff, great clothes, quick delivery. Monique is the best. Good quality clothing, great website layout
Hey Georgia,
Thank you so much for the great review and that you are loving Showpo! So pleased that Monique could help you out, we're very lucky to have her :) Hope you are having a fab day!
Kindest, Nikita Xx
Elvie From showpo customer care service really helped. Great staff great stuff. Cheers! Looking forward to buy soon!
Hey Lovely, what great feedback! We appreciate you taking the time to share this with us and hope that we can continue to provide our customers with beautiful products and amazing customer service. Kindest, Team Showpo.
The team is amazing. So quick answers. The items are exactly how I wanted.
Congratulations, good job.
Xoxo
Hey Rina, thanks for your review, we're so glad to hear you loved chatting with our Customer Happiness team and that your items were perfect! Can't wait to see you shop Showpo again soon! Kindest, Laura xx
Quick response and able to grab the dress I thought was out of stock. Thanks for your help. Have the prefect dress for my friends birthday now
Hi Hailey, aw thanks so much for this awesome feedback! We're always happy to help! Have a fab day and hope you have a great time at the party! :) Kindest, Jo xx
The whole process is easy, stream lined and I'm always happy with the quality of what I have bought! Pretty much the only place I shop now.
Hi Jessica, thank you for taking the time out to write this great review, we really appreciate it! We are so happy you enjoy our products :) We look forward to seeing you shop with us again soon. Xx
Easy fix to my problem, even when I changed my mind at the last minute they showed no signs of annoyance and where happy to fix it!
Hey Amy, Psyched to hear you were pleased with our service! Thanks for the awesome review <3 Kindest, Andrea Xx
I was waiting on my return to process and it hadn't but the team helped me resolve my issue with my return very quickly! Thanks so much
I love showpo's clothes! I was missing a few items in a package and Jia assisted me quickly, and she is so kind! Beautiful products as well.
Hey Caitlin, So sorry that happened to you and you didn't receive the correct items! So happy that Jia helped to resolve this for you and hopefully could turn your experience around! Thank you so much for the 5 stars! Kindest, Nikita xx
I have been shopping with Showpo for about 6 months and have found the experience to be exceptional.
The clothing is extremely well made and stylish and I cannot speak highly enough of the Customer Happiness Team. Each enquiry I have had with them has been dealt with professionally and in the most friendly manner. Showpo is an exceptional Australian business and I highly recommend purchasing from them.
Tip for consumers:
Young site for an old girl! Haha
Products used:
Shirt
Hi Mel, we're so happy to hear this! It's great to hear that you love shopping with us & we can't wait for you to shop with us again in the future! Kindest, Showpo
Excellent customer service and quick response and very quick delivery! Dresses didn't fit quite right sadly but still would highly recommend :)
Hi Sheena, we're so happy to hear you were pleased with our service, we really do try our best! Have a fab day and hope your order is perfect :) Kindest, Andrea xx
I was happy to find some everyday pieces; in great colours, designs and that fit well too. Huge variety. Great communication too.
Hey Diana, thanks so much for providing us with your feedback, we're so glad to hear you loved your Showpo shopping experience. We work really hard to provide beautiful items for any occasion, so glad to hear you love our styles! Kindest, Team Showpo
I only buy dresses from showpo. Once you get used to a website you like and trust it's hard to shop elsewhere!
Hey Jess, thanks so much for the love, we're so glad to hear Showpo is your go-to place to shop for dresses for any occasion! We work super hard at what we do, so we're thrilled to hear you love shopping Showpo! Kindest, Laura xx
If you want SEE THROUGH OVERPRICED CLOTHES this is the place for you! I purchased two dresses and a back chain from Showpo. Due to the materials listed and the price, I evaluated and figured it would be of similar quality of other items I have made of the same materials purchased elsewhere; wrong! When the dresses came, one of them was completely see through, and the other, though not as see through, did not even look like the picture! BOTH items were not as described, and let's not even talk about the chain! I didn't even take it out of the package because I could clearly see it was tangled up. I immediately put everything back in its original packaging and contacted the company. I went back and forth back and forth with nonsense. They claimed they could only give me a refund if the items were faulty otherwise they only do store credit. Apparently being UNWEARABLE because its TRANSPARENT does not count as "faulty"and neither does an unwearable chain. Weird right? I am still awaiting they do the RIGHT thing and give me back my money. I cannot believe they think it's OK to charge people 3x more for something they could easily get for 1/3 of the price.
Way to be scammers! They get an A+ for that :)
Hey Josie,
I am so sorry that you weren't happy with the product you received. We do only issue refunds for faulty garments, yet ofcourse depending on the quality of the garment, we can offer one-time exception refunds. All our items have descriptions where you can see the type of fabric, and there are also images shown which provide an insight into the product you will receive. Please note colours may also vary depending on different monitor screens.
I'd love to look into this for you can I please have the order number? Xx
Everything is very good. The serviee is perfect. The prices have to be a bit cheaper. But in general i love shopping from showpo.
Elvie was very helpful and was able to process my return within 30 mins from my request. Thanks again for the wonderful customer service.
Hey Margaret, we're so lucky to have Elvie! She's really great :) Can't wait to see you rockin' your 'fit <3 Kindest, Jo xx
Showpo was lovely to me and helped organise my first shop. Would defiently recommend to others! Super kind and helpful with great customer service
I love the dresses that I got from them for my bridesmaids! I had to return one size and they went extra mile to help me.
Hi Lhen, aw thanks so much for this awesome feedback! We're always happy to help! Have a fab day and hope your order is perfect :) Kindest, Jo xx
Quick response to my email in regards to a refund and had it sorted out in less then an hour! Great quality clothes and reasonable prices
Products used:
All of them
Hi Bronwyn, thanks for your kind words! Kindest, Showpo
Quality items and excellent returns Procedure. Customer service was excellent, will definitely recommend. Thank you
Hey Fiona, aw thanks so much for your review, so glad you found our returns process super easy and that our Customer Happiness Team could help you with anything you needed! Kindest, Laura xx
Had an issue with something I ordered, and needed a replacement quickly, they were easy to deal with and super helpful.
I am so happy with my purchase from Showpo, I am surprised its great quality compared to all the other comments!
Hey Jasmine, I am so happy you love our extended size range! We love hearing great feedback on the collection. Thanks for writing a great review, We look forward to being your go-to place to Shop :) Xx
Gain trust and grow your business with customer reviews.
Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!
Hi Thy-An, Thank you for taking the time to share this with us! Kindest, Showpo