• Showpo

Showpo

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Overview

Showpo has a rating of 3.2 stars from 818 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Showpo most frequently mention customer service, store credit, and good quality. Showpo ranks 82nd among Women's Clothing sites.

  • Service
    90
  • Value
    88
  • Shipping
    90
  • Returns
    82

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
9
22
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How would you rate Showpo?
Top Positive Review

“Best Customer Service”

Dora L.
12/2/16

I've had questions about tracking/returns and they were all answered within 1 business days with very clear and detailed answers. I don't have a lot of pleasant experiences with customer service reps before but Wendy and Chrissy has been outstanding. Thank you girls!

Top Critical Review

“Bad customer experience and quality”

Nicole S.
7/2/24

I was 12 hours late to request a refund and they denied the refund. Company lacks customer compassion. Also the clothes are extremely low quality

Reviews (818)

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Reviews that mention popular keywords

customer service (455) store credit (135)
Thumbnail of user deannah48
1 review
0 helpful votes
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January 17th, 2019

Showpo have great quality outfits and even do same day deliveries! Customer service staff are always helpful and have always been prompt with a response and a can do fix it attitude, if something is the wrong size or faulty they help me organise any returns free of charge and organise store credit in a timely manner. I love shopping with them and will continue for the unforseeable future. Thanks Showpo :)

Thumbnail of user jessg25
Showpo -. – Showpo Rep

Hey Deanna,
So happy to hear that our team could resolve this for you asap and answer all of your questions:)
Thanks for the great review! We can't wait for your next Showpo shop!
Kindest, Nikita xx

Thumbnail of user giorgial1
1 review
0 helpful votes
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June 21st, 2019

Everything arrives within the allocated delivery times which is good and they have a great range of stuff. However one dress I received was sub par quality and I wasn't happy with it. Other than that it's a good store.

Thumbnail of user jessg25
Showpo -. – Showpo Rep

Hi Giorgia, sorry to hear about your experience with us. We try to be super transparent with our customers so we do minimal edits in our photos. We also indicate in the product description the kind of fabric used for each item so our customers have an idea how it will look and feel like in person. If you received something faulty or not as described, please let me know your order no. So i can reach out to you personally! This is the last thing we want for our customers! Kindest, Jo

Thumbnail of user melz8
1 review
0 helpful votes
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August 11th, 2020

Got my first order in today and I'm beyond excited. All the items are so delicate, just as described online, and fit perfectly! There was a faulty element on one of the items that I brought to the attention of customer service and they were absolutely delightful and helpful about the situation. Within the day both Andrea and Kisa provided a great solution and I'm left very happy after the experience. Definitely will continue shopping here in the future!

Thumbnail of user jessg25
Showpo -. – Showpo Rep

Hey Mel, thank you for taking the time to leave a review of your experience. We're thrilled you decided to shop Showpo, and that you loved your items. Sorry to hear there was a fault with one of them, that's not a usual Showpo shop, but glad you felt the team could fix that up and offer great resolutions asap. Hope we see you shop Showpo again soon! Kindest, Team Showpo.

Thumbnail of user renatag6
1 review
0 helpful votes
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December 5th, 2016
Verified purchase

Outstanding purchased 2 items but unfortunately they did not fit... I live in the US and the posting service takes longer than normal. I requested a refund as oppose to store credita and received an outstanding customer service. Will be coming back soon now that I am more familiar with the sizes.

Thumbnail of user jessg25
Showpo -. – Showpo Rep

Hi Renata :) Thank you for your amazing review! We look forward to seeing you shop with us again soon. Xxx

Thumbnail of user kylarl
Kylar l.
1 review
0 helpful votes
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May 23rd, 2019

My order was late when I paid for express shipping and they refunded the money with no questions asked. I buy majority of my clothes from this brand because of the up to date fashion and high quality. I'm very pleased with them and recommend this site.

Thumbnail of user jessg25
Showpo -. – Showpo Rep

Hi Kylar, aw thanks so much for this great review! We're pleased to hear you were satisfied with our service! Sorry if there was a bit of delay but I hope your next order is perfect! <3 Kindest, Jo xx

Thumbnail of user julias226
1 review
0 helpful votes
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September 26th, 2019

I love this site! They always have efficient delivery and great quality dresses. Only site for online shopping I can rely on for fast delivery and excellent customer service response. My year 12 formal dress was bought here and I was absolutely over the moon. Perfect fit

Thumbnail of user jessg25
Showpo -. – Showpo Rep

Hey Julia, thanks so much for the love, we're stoked Showpo is your go-to place to shop! You absolutely rock that dress, hope you felt as beautiful as you looked for your formal! Kindest, Laura xx

Thumbnail of user nicolea459
1 review
0 helpful votes
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September 10th, 2020

I bought an item that was faulty. I emailed Showpo about it and they emailed me straight back. They have been so helpful and very understanding. I would buy from them again, regardless of the faulty item, because they went above and beyond to make sure I was happy. Thankyou! Kindness goes a long way.

Thumbnail of user jessg25
Showpo -. – Showpo Rep

Hey Nicole, thanks so much for taking the time to leave your review! We're so sorry you received a faulty item, that's super disappointing, but we're so glad we could resolve that with you quickly. We hope to make your next shop with us perfect, and that we see you wearing Showpo again soon! Kindest, Team Showpo

Thumbnail of user bonitah17
1 review
0 helpful votes
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June 21st, 2019

Let me start by saying that, I contacted the customer service department on a weekend and they replied back! I was shook to be honest but I felt a sense a relief that someone was there answering me. All of the girls who helped me out were just Amazing! I was able to ship my return and got my refund expedited just in time to re order my blouses! Thank you for the excellent service I can not wait to receive my order and tell my friends of this amazing shop thank you again

Thumbnail of user showpo
Showpo -. – Showpo Rep

Hey Bonita, We're so happy to hear you were pleased with our service, we really do try our best! Have a fab day and hope your order is perfect :) Kindest, Andrea xx

Thumbnail of user shannonp112
1 review
0 helpful votes
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December 4th, 2018

My product fit perfectly and was exactly how the picture looks. Had shipping issues but customer service was prompt in responding and correcting issue and I received my product on time. 100% will be shopping here again

Thumbnail of user karissab12
1 review
1 helpful vote
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August 7th, 2020

The site has very cute clothes, however, I was not impressed with the quality. Paying almost $60/dress I expect a higher quality. I ordered 4 dresses and 2 didn't workout. The returns are for store credit only, so beware! When I sent the two items back, they only refunded me $30 at first. It was until I had to char with customer service did they refund the other one. Then I tried to buy a different dress with the store credit and remaining balance on my card, and the order failed, yet my store credit was taken away and the card was still charged. It took DAYS of emailing back and fourth before it finally got resolved.

Thumbnail of user jessg25
Showpo -. – Showpo Rep

Hey Karissa, thanks for providing us with your feedback, sorry to hear your experience wasn't perfect. We do try and have any issues resolved as quickly as possible, so sorry to hear it took a little longer than hoped to have this sorted for you. Glad to hear it was resolved in the end. We hope to make your next shop with us 100% perfect! Kindest, Team Showpo

Thumbnail of user jazp
4 reviews
1 helpful vote
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January 30th, 2019

I've brought from Showpo a few times, but feel compelled to give a review because I've just had the most amazing customer service from them. I had a broken zipper (yeah that's not ideal, but it happens) in the dress I just bought. I called them and they helped me straight away. I already have the new replacement dress in time for my event.

Thumbnail of user jessg25
Showpo -. – Showpo Rep

Hey Jaz, oh no! So sorry to hear that you received your item with a broken zipper!
I am glad that our Customer Happiness team was able to resolve your issue and turn around your experience:)
We hope your next purchase is perfect <3 Thank you so much for your awesome review!
Kindest, Nikita xx

Thumbnail of user pheishiens
1 review
0 helpful votes
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November 30th, 2018

I ordered my dress on the night of black friday and had some issues with it. The team only responded to me the week after even though it was stated that their customer happiness would get back to me within 24 hours. However, they replied me on monday and subsequently very responsive. Jack was very patient in dealing with the issues I had :)

Thumbnail of user karinak24
1 review
0 helpful votes
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August 13th, 2019

You get what you pay for! Showpo has the best quality clothing for any online boutique. They also have great customer service. I have never had any issues. One thing I truly appreciate most is the size range. It is so difficult to find online clothing TRUE TO SIZE that fit women XL and on. They include many sizes for a lot of their clothing options and the fit is right on.

Thumbnail of user jessg25
Showpo -. – Showpo Rep

Hey Karina, thanks so much for your amazing review! We work super hard to make your shopping experience with us super easy, so we’re stoked to hear you love shopping Showpo! We love what we do, and we’re so glad to hear you do to! Hope we can WOW you again in your next Showpo shop! Kindest, Laura xx

Thumbnail of user as4513
1 review
0 helpful votes
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December 20th, 2016
Verified purchase

I live outside of Australia so email was my only way of communicating with showpo. They were very understanding and worked efficiently to answer and accommodate all my questions. Very good customer service.

Thumbnail of user jessg25
Showpo -. – Showpo Rep

Hi There, thank you for writing this great review! We are so happy that you were pleased with the service we provide. If you ever need anything our Customer Happiness team is always here. Xxx

Thumbnail of user breiip
1 review
0 helpful votes
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November 4th, 2018

I have always ordered my clothes through Showpo, untill recently I ordered a dress and it didn't turn up. It took me about a day to get onto someone and finding the correct contact number and email was tricky. However, once I was able to speak with someone, my issue got sorted super fast! The girls I spoke to wear helpful and lovely aswell and traced my order up as soon as they could.

I love showpo! Also because it's the only place where I get buy plus size clothing that is beautiful and age appropriate!

Thumbnail of user haelenb
1 review
0 helpful votes
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December 14th, 2016
Verified purchase

I was worried because I read a lot of reviews about this site being a scam but my shipment came in today and I love what I got! It's exactly what I ordered! The skirt was a tad loose but I still love it! Awesome. The customer service is great too. Very quick response. Will order again

Thumbnail of user jessg25
Showpo -. – Showpo Rep

Hi Haelen, thank you for taking the time out to write this great review, we really appreciate it! We look forward to seeing you shop with us again soon. Xxx

Thumbnail of user brib17
1 review
0 helpful votes
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November 30th, 2018

I've been buying from Showpo for a while now and I have to say it's my favorite clothing store ever! I have to keep myself from going on the website too often or else i'd be broke because everything is stunning! I just wore their "one for the money" dress to a wedding and i got so many compliments! Not to mention their team is so sweet! They offered me a discount code because i mentioned on social media how much i loved them! Xo

Thumbnail of user pairofp
1 review
0 helpful votes
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May 1st, 2019

I contacted Showpo about a speedy exchange on a product that was too big (my fault). They went out of their way to ensure I had my store credit as soon as possible, so I could order another product before my size sold out.

I also used five Showpo dresses for my bridesmaids last year and they looked fantastic. All my girls were super happy with their dresses and have worn them exhaustively again and again!

I couldn't recommend Showpo highly enough (and I'm usually distrustful of online stores).

Thumbnail of user jessg25
Showpo -. – Showpo Rep

Hi Pairof, oh this is wonderful. Your wedding is an absolute beauty. Thanks for making Showpo your go-to shop! We're stoked you've made us part of every special occasion and we look forward to your next shop! <3 Kindest, Andrea xx

Thumbnail of user dineshikaa
2 reviews
0 helpful votes
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July 20th, 2018

Worst site ever. Everything is overpriced for what you get. I ordered a dress and had to return it because the top of the dress was cut so awkward nothing was covered. I had to pay a return fee to get store credit. So to use that money i ordered a pair of heels and the construction of the shoe is so off that even a shoe with a block heel feel uncomfortable. I checked the tags everything is made in china. They are overcharging for what they sell. Not even worth one star

Thumbnail of user jessg25
Showpo -. – Showpo Rep

Hey Dineshika, I'm really sorry to hear about your experience with us and that your items were less than perfect! :( We have an in-house design team who work super hard to quality check all the garments so I really do find it concerning that you received items of this quality! I will definitely pass this on to the team to further assess. Thanks for taking the time to write a review. We appreciate the feedback! Xx

Thumbnail of user amritas23
1 review
0 helpful votes
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November 18th, 2018

The team at Showpo has never let me down. I had a query about the amount of store credit I still had so I submit a question to the built in assistant on the website and I had my answer very soon after. Your customer service is easily the best I have had online. Keep up the great work!

Thumbnail of user sylviac94
1 review
0 helpful votes
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October 5th, 2019

ShowPo's customer service is seriously so great. They reply so FAST & are so sweet & helpful! Everything I've ordered from this site has been really great quality & an overall good experience. I love how big their selection is!

Thumbnail of user jessg25
Showpo -. – Showpo Rep

Hey Sylvia, aw thanks so much for the love, we're so glad you love shopping Showpo and our amazing Customer Happiness Team! Kindest, Laura xx

Thumbnail of user jamied62
1 review
0 helpful votes
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February 18th, 2017

I ordered a bottle of self tanning foam. The item was damaged during shipping, lid was off and a good bit of the product leaked out. I emailed Showpo and sent pictures. I received a response the same day offering a full refund, replacement item, or 120% store credit. I chose the store credit and it was applied to my account immediately. This company obviously values its customers. I highly recommend and will continue to shop :)

Thumbnail of user jessg25
Showpo -. – Showpo Rep

Hi Jamie, thank you for taking the time out to write this great review, we really appreciate it! We look forward to seeing you shop with us again soon. Xxx

Thumbnail of user elisec36
1 review
0 helpful votes
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October 5th, 2019

This is the second time I've had to reach out to them for issues/concerns/questions and their customer service is awesome as always! Super fast to respond and always looking into helping in any way possible! Always pleasantly surprised with showpo!

Thumbnail of user jessg25
Showpo -. – Showpo Rep

Hey Elise, thanks so much for your review! Our Customer Happiness team love chatting with our customers and being able to provide the best service possible, so we're stoked you love chatting with us! Kindest, Laura xx

Thumbnail of user mareeg3
1 review
0 helpful votes
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December 11th, 2018

I'm very happy with the service I received from Emma. I had an issue and she dealt with it in a timely manner and was also very friendly. Made my experience so much better and less stressful. Thanks again Emma

Thumbnail of user jessg25
Showpo -. – Showpo Rep

Hey Maree, We're so lucky to have Emma on our team. She's amazing and we're so glad she made your experience better. Have a great Christmas break :) Xx

Thumbnail of user daniellea88
1 review
1 helpful vote
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August 31st, 2019

I will often buy from showpo, sometimes the sizes can be a little off but exchanging for another size is really easy. The only problem is with their same day delivery. Lately when paying for the 4 hour delivery I will rarely receive it on that day. Customer service has always been helpful in refunding me for the delivery charge but I think from now on I won't bother with same day delivery.

Thumbnail of user jessg25
Showpo -. – Showpo Rep

Hey Danielle, thanks so much for your feedback, we really do appreciate it! Sorry to hear your sizing and delivery are not always 100%, we work really hard to get this right so sorry we're not always perfect! I've passed your feedback onto the teams to work on making sure all our sizing and delivery options are spot on! Hope to see you shop with us again soon! Kindest, Laura xx

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From the business

Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!

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Thumbnail of user jessg25
Showpo -.
Typically responds within 5 days

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