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Showpo has a rating of 3.2 stars from 818 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Showpo most frequently mention customer service, store credit, and good quality. Showpo ranks 82nd among Women's Clothing sites.
This company responds to reviews on average within 5 days
I've had questions about tracking/returns and they were all answered within 1 business days with very clear and detailed answers. I don't have a lot of pleasant experiences with customer service reps before but Wendy and Chrissy has been outstanding. Thank you girls!
I was 12 hours late to request a refund and they denied the refund. Company lacks customer compassion. Also the clothes are extremely low quality
I was 12 hours late to request a refund and they denied the refund. Company lacks customer compassion. Also the clothes are extremely low quality
Products used:
One dress
You have to pay $15 to return items, and their return window is atrociously small. The dresses are shein quality despite the crazy high price tag. Just avoid this company, customer service won't help you. The only time a return went through was when I showed them a picture of the broken product.
Tip for consumers:
Customer service is rude and unhelpful
Products used:
Nothing
Hi Leah,
Thank you so much for taking the time to leave a review.
We regret to learn of your dissatisfaction with the quality of our products.
By opting to make a purchase from us, you have consented to the terms and conditions outlined in our Policy.
We have taken measures to ensure that this policy is easily accessible for our customers through multiple sections of our website, including our FAQ section and product pages.
If you have any additional questions, please feel free to reach out to our Customer Happiness Team at info@showpo.com.
Kindest,
Showpo.
Be careful, the size guide is misleading. The size guide says a US women's size 8 bust is 38 inches. My US women's size 8 item's bust was only 30 inches. I sized up due to reviews saying it runs small, however it was nowhere close to fitting. Unfortunately, they charge you over $15 to return the item.
Tip for consumers:
Poor customer service.
Hi Madison,
We appreciate you taking the time to leave a review.
We would like to express our sincere apologies for the experience you had with us.
We acknowledge that our size guide serves as a general reference and individual variations may occur. We regret any inconvenience this may have caused you. We kindly suggest that you provide us with your measurements for further assistance. Rest assured, we strive to accommodate our customers to the best of our ability.
Our goal is to consistently keep our customers informed, which is why we take care to clearly communicate our policy through various channels on our website. This information can also be located on each product page.
Should you have any further inquiries, please do not hesitate to contact our Customer Happiness Team at info@showpo.com.
Kindest,
Showpo.
I have never seen a terrible return system as this store have. I'll never buy from them again. It's the worse. Besides the terrible frame window to get a refund, the offer you a store credit, but you have to pay 16 dollars to send the item. It's absurd. Awful.
Hi Brenda,
Thank you so much for taking the time to leave a review.
We firstly wanted to start off by saying that we are so incredibly sorry that you had an experience with us that left you feeling this way. Our utmost priority is to provide our customers with the best shopping experience possible.
To ensure transparency, we make sure to communicate our policy extensively across various sections of our website. Furthermore, this policy is clearly stated on every product page.
By proceeding with a purchase from us, you have acknowledged and agreed to the terms and conditions outlined in our Policy.
Should you have any further inquiries, please do not hesitate to contact our Customer Happiness Team at info@showpo.com.
Kindest,
Showpo.
I signed up for texts and emails under the pretense of receiving a $10 code. NO terms and conditions listed when putting in my information. Then once I received it and it didn't work, the person on chat said there is a minimum spend. This was not disclosed and I gave out my personal info to this company. I have run into several issues with discount codes and receive no help from their end. I am already weary to order because of the return policy mentioned several times, and now I am beginning to think this company has no care for their customers.
Hi Anon,
Thank you for leaving a review.
We had a look into your most recent experience with us and can't imagine how frustrating this would have been for you.
We firstly wanted to start off by saying that we are so incredibly sorry that you had an experience with us that left you feeling this way. We only ever want our customers to have the greatest experience shopping with us.
If you could please reach out to our Customer Happiness Team and ask for our Senior management team, they will be able to assist you further info@showpo.com.
Kindest,
Showpo.
They scam you of your money. I returned things for refund and they only refunded a few of the items. I'm currently in a two-week back-and-forth with their customer support agents where they keep promising to "look into it" and "we'll re-process your refund" (which was supposed to be completed 2 months ago), but have not seen the money yet.
Hey Mabel,
We are so saddened to hear that you had an experience that left you feeling this way! We truly never want our customers to have an experience with us that is less than perfect.
We can see that one of our Managers from the Customer Happiness team has responded to your emails and is hoping to have this resolved for you as soon as possible!
Purchased 2 dresses from here but due to pregnancy complications I was unable to return them in time - was in the hospital for 3 weeks. I tried to exchange them or ask for store credit and keep getting excuses that I'm out of time for the exchange. They have no ethics and are truly a gross company because all they care about is money.
Hi Irana,
Thank you for taking the time to leave a review!
Unfortunately, we do not offer or process direct exchanges.
However, we understand your disappointment regarding just missing our return policy period, and are truly appreciative to have the opportunity to turn this experience around for you.
We are more than happy to accept your items back for 100% store credit (As long as the items are still in 100% original condition with tags attached!)
A Senior Customer Happiness Representative have recently emailed you with further instructions on returning your items back for 100% store credit.
Kindest,
Showpo
I have written 7 times to their customer service for a refund and they act stupid by responding with the same damn question. They go in loops until you get tired of asking for your refund. I loved their dresses but after seeing how this goes when you want a refund, I'm considering never purchasing again! Super shady company!
Hi Stephany, so sorry about your experience and that you're unsatisfied with our service! We'd love to sort this out for you! May I know the order number so we can check your account for you? Talk soon, April xx
It has been very bad shopping experience with showpo. Most of the product wasn't in good quality and also doesn't matching with the online photos.
Don't choose for store credit, they won't allow refunds, even I have try to negotiate and to cover the postage cost.
I've bought and refunded 4 times, as the quality doesn't match the price. Their website doesn't have any worthwhile purchases! It's waste your money.
Do not recommend shopping with them. Save yourself the hassle of dealing with their customer service and the refund process.
Hi Ella,
Thank you for taking the time to leave your feedback!
We are sorry that you had an experience with us that left you feeling this way. We only ever want our customers to have the greatest experience shopping with us.
We truly do aim to be fair and considerate to all our customers and this is why we have instilled our transparent returns policy. We invite all our customers to read about our returns policy at the following links below:
https://www.showpo.com/returns-policy.html#store-credit-section
https://www.showpo.com/helpcentre/returns/360045548673.html?fdid=returns
As a part of our store policy, we allow customers to select their preferred refund option. Customers can be refunded in the way of store credit or receive the funds back to their original payment method.
If store credit is the refund method option chosen when submitting the return online, unfortunately, we are unable to reverse this.
We never want to disappoint our customers so we also communicate their refund selection within 2 separate emails. The first is when they receive their returns label and 2nd after we have processed the return.
If you have any further concerns or questions please reach out to our Customer Happiness Team at info@showpo.com - we are always more than happy to help.
We hope this clarifies our return process.
Kindest
Showpo
I think this store might be a scam. I ordered $400 dollars worth of clothes from here and only 2 items showed up. The "tracking" they provide only shows that the order has shipped, not when it will arrive or what items shipped. I've contacted them twice and no response.
Hi Jessica, We do ship items from both our US warehouse and AU warehouse so not to worry as they will be arriving separately and we do state this at the checkout and in our shipping information. However there should definitely be more updates that that! We apologise greatly as we are experiencing a high volume of emails however we do aim to get back to you as soon as we possibly can. Are you able to provide your order number so that I can have a look into this for you :) Xx
I ordered a dress in my usual size which upon receiving found out it was ridiculously small. When I wanted to get a refund for my purchase, they informed me that it's their policy not to give refunds! They offer store credit but if the items don't fit you, you have to spend your own money returning the items every time! Waste of money and time!
Hey Lovely, thanks for your review, sorry your item wasn’t 100% perfect for you. We know online shopping can be tricky, so offer a size guide and product details section to help give you heaps of info on each item before you purchase. If the item doesn’t match this guide, you can always send in images of it with measurements and we can have it assessed by our Product and Design team, and offer you options from there. Hope your next order is perfect, if you need anything else don’t hesitate to reach out. Kindest, Laura xx
The quality isn't great but their return policy makes purchasing here not worth it. You have to begin the return within seven days and sometimes that's just not possible. When you miss that deadline you can only get store credit and I also have to pay $14.95 to send it back. I would literally shop anywhere else to not have to jump through these hoops. I will stick with Revolve and Asos since making returns is so easy and hassle free! 0/10 for Showpo
Tip for consumers:
Don't purchase from here- waste of energy and time and the quality is poor at best
Products used:
Jacquard dress
Hi Hannah,
Thank you so much for leaving your review.
We are sorry to hear that your item was not quite right.
As per our US Returns Policy, customers can return their items within 21 days from the delivery date for a refund in form of store credit which can be used towards future purchases. Alternatively, customers can create a return for a refund back to your original method of payment within 7 days from delivery.
We truly do aim to be fair and considerate to all our customers and this is why we have instilled our transparent returns policy. To ensure that we make this policy readily available for our customers to view we ensure that this is communicated across various points of our US site including our FAQ's and the product page.
If you believe you have received a defective item, however, could you please send 2-3 images to info@showpo.com? Our Customer Happiness Team will happily look into this further for you.
We hope this clarifies our return policies.
If you have any other questions or concerns, please don't hesitate to reach out to our Customer Happiness Team.
Kindest,
Showpo
If you shop with them they will screw you over. They advertised to say full refunds for all NZ orders. I paid $400 and then they said no refunds. They lied. They then screwed me over in a contact stream of emails which were evasive - those emails that drive you CRAZY. This store has ruined my week and I would love to save others from going through the ordeal I have faced.
Hey Lovely, we're really sorry to hear you've encountered some issues with your return, and we'd love to investigate this further with you and work on turning your experience with us around. So we can assist you further, can you please dm us your order number, or send it through to info@showpo.com asking for management, and we can have your enquiry escalated further. Hopefully we can turn your experience around asap. Kindest, Showpo
Ridiculously hard to speak to a representative and they make their return process much harder than it has to be. I've been trying to return clothes for awhile and every-time i call or chat with customer service it reads they are "away at the moment".
I bought a skirt from there earlier in the year and loved it, but my second large purchase has been a disaster.
Am not planning on buying from this website again.
Hey Maggie, I am so sorry you are having trouble returning an item. I would love to sort this all out for you! Can you please email info@showpo.com and attention the email 'Claire' :) Xx
I ordered 2 items from this website in the Australian sizes (since it's an Australian website). They sent me American sizes so everything was way too big and when I tried to reach out to customer service, they were very rude and unhelpful. This was after I was sent incorrect tracking information and my package arrived torn open. I am now stuck with store credit to a website that offers mediocre clothing and horrible customer service. Not to mention that this order ended up costing me money since I had to pay to send it back. Save yourself time and money... shop at Lulus's instead.
I've ordered before and the qualities not been there. But this last time was really frustrating I was given a completely different size than I ordered and returning is difficult. Don't order save yourself the trouble!
Tip for consumers:
Don’t use it not worth it
Products used:
Showpo nooooo
So disappointed! First order was not delivered to daughter's dorm and returned. Took 26 back and forth emails to finally get credit for it because they applied to Australia even though I live in US. They would not send original dress we ordered to my home, and once credit applied it was sold out. Had to buy another dress and it arrived and was huge. Ordered a Sz 8 but dress received was a 12, and I was told it is "equivalent" to an 8, but there is no way it will fit her and would have to be completely remade. Once again having to email multiple times. Returning it but they won't give a refund so have to do credit and go through this all over again. I have never had this much difficulty getting a dress!
Tip for consumers:
Sizing is confusing between US and AUS. Customer service has been a difficult string of back and forth emails. Won’t give refund only credit.
Products used:
Dress
One of the ladies working there, Jill, treated me like a child upon asking about a refund I was promised. This was over a month and a half ago and still haven't gotten my refund of $50! On ordering a skirt, my normal size was three sizes too big for me and when sending it back and getting the right size, had to pay a fee of $16. Quality of clothes was cheap. Would not shop here again.
Hey Kathryn, we're really sorry to hear you feel this way, our whole team works super hard to try and make your experience with us amazing. If you've received something that's faulty, have sent in images, and had it assessed we can definitely offer more solutions for a faulty item, so I'd love to look into what's happened and hopefully turn your experience with us around. If you can reach out to me via info@showpo.com I'd love to help you out! Hopefully speak soon! Kindest, Laura xx
The company does not give a refund. Only store credit. If you are one of the victims of this company who does not want anything to do with their cheap products anymore, and just wanting your money back, I urge you to make a complaint at Fair Trading because their policy is not fair to unsatisfied customers. Their clothes are pretty expensive so I was expecting a good quality as well. My orders are all dismaying. Really really cheap and bad quality. I returned them the next day and would only give store credit in return or gift cards. Their policy is not fair. We should have the right to have our money back rather than store credit or gift cards. I have already made a complaint in Fair Trading and if anyone else out there deserves justice to their purchase, please report this unfair policy to Fair Trading.
Hi Dianne, we're really sorry to hear you're so disappointed in your experience with us. We offer full store credit for all returns, and make our returns policy readily available online so it's there for our customers to access. In the case your receive a faulty item, we can offer you some other options, we simply ask customers to send in images of the garment so we can have it assessed. I can see our customer happiness team have worked on a resolution with you, so we hope to see you shop with us again soon and that you love your next shop with us. Kindest, Laura xx
I ordered dresses that were my size and one below my size to keep my options open. They both turned out to be terrible quality, and ridiculously long and large. I have never been so dissatisfied with my shopping experience. In addition, I had to pay 9 dollars out of my pocket to return the clothes, and only received store credit. I spent around $200 here, and basically wasted $200 because I'm sure the next pair of clothes I order will have the same issue. Don't waste your time on this website, it is a complete rip off. They only offer store credit as a return because they know that they have bad quality clothing and have roped you into buying their clothes.
Hey Riya, so sorry to hear your experience with us wasn't 100% perfect! Our returns policy is to issue you with full store credit, however if you've received something you believe is faulty or doesn't match our size guide we can offer you some other options. We simply require customers to send us images showing the fault before returning the product, so we can assess and offer you options from there. If you need any help with your returns, or next shop, we're available 24/7 on live chat, email and phones! Hope your next shop with us is perfect! Kindest, Laura xx
I can't fault the customer service in terms of sending the product, but the sizing is absolutely ridiculous! Ordered one dress in my size that was 1-2 sizes too big I thought the sizes must be generous so let it go and got the dress altered myself, so I decided to order another dress in the same size as the first, now this dress is CLEARLY 2 sizes to small, I had a friend try said dress on who is 2 sizes smaller and she could barely get the dress zipped up. Said dress was discounted. I now know why. This is absolutely disgusting. I know km going to have a hard time trying to get a refund for this item so I'll cut my losses and make sure that everyone now knows this is an awful site. I will not be recommending again nor with I ever order.
Hey Amy, so sorry to hear that your items weren’t perfect, we only ever want our customers to have a flawless time shopping with us! We recommend using our size guide to help you find the right fit! However, if you’ve purchased something that doesn’t match our size guide, all you need to do is reach out to us at info@showpo.com with images of your items measurements and we can have it assessed by our Product and Design team! If it’s deemed faulty, we will happily offer you a few different options to resolve! We never want to leave our customers disappointed and would love to help turn your experience around! Kindest, Laura xx
I'll start with the good - Their shipping is very fast and I was quite impressed with that!
The bad - The dress I received last week is damaged. Not a problem as I understand things happen and assume I could at least return it since I can't even wear it. WRONG. My initial email had received one response telling me to send in my photos, which I did, and haven't heard a thing since. Why? I have emailed and sent in my photos of the faulty dress 3 times now and nobody seems to want to help me with this matter. I want a refund as I am left with a broken dress that I can't wear. I really wanted to love this online store and would really appreciate if I could get a decent customer service representative.
Hey Hayley, Oh no! We do try and get back to all our wonderful customers. I would love to look into this for you :) Can you please send an email to 'Claire' at info@showpo.com. If we are able to see in the photos that the item is faulty we will provide you with a full refund for that item and pay for the postage cost back to Showpo. I look forward to receiving your email! Xx
They don't deliver same day or even next day they "try their best" but it's not guaranteed... they just advertise it differently so beware if you need something urgently don't order here... they lie and have no integrity
Hey Jo, thanks for your review, so sorry your experience wasn’t perfect. We love being able to offer heaps of delivery options, so our customers can receive their order super quick. However, to do this we rely on couriers to get your order to you on time, so really sorry if this hasn’t happened on this occasion. If you reach out to me at info@showpo.com I’ll see if there is anything we can do to turn your experience around. Kindest, Laura xx
I placed an order through showpo for a wedding dress and another dress. It was supposed to be delivered in 7-11 business days and never came. It took a month and me reaching out several times for them to FINALLY offer me something which ended up being a replacement order of the two dresses. Over a month from the first order I finally received my replacement and there was only one dress. When I reached out again to ask why I only had one dress they decided then that they'd tell me the other dress I ordered was out of stock instead of telling me when they sent out my order and issue me a refund. THEN I noticed the dress they sent was almost $100 cheaper than the original that I ordered and am returning and I have reached out about that and no one has responded to me. I have never had an issue like this with any company I've ordered from. This company is a nightmare and dealing with them has been a nightmare. Save your money and shop somewhere else.
Products used:
None
Trying to return an item so far has taken over 6 attempts to contact. They only offer store credit (despite that being against consumer law).
Customer service team is appalling and only seem to be helpful on public forums (Facebook page and review sites) however privately in my messages, emails and chat on their site, they are rude, unhelpful and unapologetic. Never ever buying again. Ill stick to LPD and St Frock.
Hey Brittney, I am so sorry to hear you weren't happy with your shopping experience with us here at Showpo. We pride ourselves on customer's experience and we take into consideration all feedback. Our return policy adhere's to consumer law and is available on our website for customers to refer back to. Please note, for this reason, our store credit does not expire and is available across all ranges.
Sorry, it has taken us a little while to get back to you, we are experiencing a high volume of emails and DM’s at the moment and we are trying to get back to all of our customers as quickly as possible. :) Xx
Gain trust and grow your business with customer reviews.
Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!
Hi Nicole,
Thank you so much for taking the time to leave a review.
We would like to express our sincere apologies for the experience you had with us and we regret to learn of your dissatisfaction with the quality of our products.
To ensure transparency, we make sure to communicate our policy extensively across various sections of our website. Furthermore, this policy is clearly stated on every product page.
However, we only ever want our customers to have the greatest experience shopping with us.
If you could please reach out to our Customer Happiness Team at info@showpo.com and ask for our Senior management team, they will be able to assist you further