Showpo

I've ordered from here three times. The first time I ordered a dress which fit very well, very slightly altered. I was very happy with my purchase. The second time I received a jacket that was supposed to be a small but it was gigantic and the arm holes/arm length was super tiny! I received a top with slightly short arms as well but that wasn't a big deal. The return shipping was way too much and I received it for Christmas so by the time I got it I can't return these items. Recently, I ordered a dress which looked spectacular online. Unfortunately, the sides of the dress bulge out where the hips are supposed to be but since I'm 5'8" that part falls on my waist creating a "love handle" of material. Overall, the clothes here are so cute but the unpredictable sizing + shipping makes me think it's not worth it.

I had an issue with my store credit not appearing on my account. I sent an email to customer service over the Thanksgiving/Black Friday weekend. I heard back the same day, and had my store credit on my account only a few hours after! Super fast considering how busy they must have been. Love shopping at Showpo!

Ordered a dress and read all the reviews of sizes and looked at their sizing chart to make sure I got the right size, but it was WAY to small. The bottom half of the dress fit as it was a wrap around but didn't even slightly cover my bra, it was just wide open. I didn't realize it was return for store credit only so I am extremely disappointed. I needed the dress for military event and now I have to go searching for a new one while eating the cost of this one.

This company is a scam, I never order from them again. They charge you $20 for return label fee & when they send you a return label which is wrong so your items get lost in the mail. Customer service is rude & irresponsible. Their website doesn't work properly. I had to contact them 10 times to get a return label since their website return page wasn't working. Absolutely horrible. They can't sell in US with this level of poor customer service. Never again.

Theres nothing more frustrating then ordering the wrong thing and thinking I wouldnt get my money back! Thankfully, showpo customer service contacted me back immediately when I emailed them what had happened and offered me a few different suggestion for what I could do! They were professional and personable in helping me and My needs were met above and beyond.

I like the styles they have to offer... I DO NOT like the overpriced items and the low quality items that you get in return. I literally have found, exact items on different sites for way way less and with very good quality. It's honestly shocking. Showpo hardly has coupon offers or allows the use of coupons either. The shipping is terribly slow even when you pay for the fastest shipping possible. WHAT A SCAM COMPANY.

I had ordered a dress from Showpo that ended up not fitting. When I reached out to their associates in both the live chat on their website and via their customer service email address, they were so friendly and helpful! With their help I was able to order the dress in the correct size and get the original purchase refunded. They were so quick and helpful. I really appreciated their amazing customer service.

Amazing service. From shipping to the customer service team getting back to me within 15 mins of emailing. I had a few issues with sizes and had to return some things and I have never had something be so easy and syaff be so helpful.
I'm from NZ and you make it seem like your shop is in the next town how quick you make things happen. Absolutely awesome thank you!

Took my money and then claimed it was in customs and the only way they could get it to me was by giving the my FULL social security and a copy of my driver license! I refused to and then randomly it appeared weeks later! When I returned the items that were poorly made they said they hadn't received my package which I sent out 3 weeks earlier! I am now out over $1,000. Thankfully I didn't give this company my social security!

My package was said to have delivered when I never received anything. Frustrated, I turned to Showpo's customer service and, although it took a while to get things sorted out, they were really really nice and friendly and are down to help me with my problem. I really appreciate the effort and time they put into investigating the situation, and I am pleased with the solution they provide. Once again, a big shout out to the customer service for being so sweet and caring Thank you so much

This is the first time I order a dress for a wedding online and with so short notice, I unfortunately got a size that fit much too small I contacted the customer support and after sending it back received my credit immediately so I could get a different size. I absolutely recommend this online store

I ordered two dresses my usual size and when I received them they were two sizes too small. I returned them and was only able to get a store credit ($127). I did email and ask them to reconsider refunding as I wasn't able to fit their biggest size but was told they would not refund but I'd have 12 months to use the store credit. This comment made me feel as though they were saying I had 12 months to lose some weight, so I was a little upset at that. Four months later, I see that they are now offering refunds for NZ customers. I used the Live Chat option to ask if they would refund the store credit and luckily their Accounts team obliged as a one-time courtesy.
The quality of the dresses I ordered were great! However, the sizing was off. Definitely have a look at their sizing charts and do not go off your usual size, might be a different experience for straight size ladies, but not us plus size women.

I has ordered the Body Language two piece set and unfortunately it did not fit so I had to send it back but in transit the parcel went missing in which showpo were still happy to give me my store credit even without them receiving the item.

I buy from Showpo all the time. I can't help it, I love the whole website. April has been a real help and provides awesome customer service when needed! I recommend this company to friends all of the time out here in California!

I received my order from Showpo and was unfortunately unhappy with the fitting I emailed customer service about return policy etc and received great service. The person helping me was very patient, informative, kind and responded to emails quickly. I have no complaints.

After not receiving a confirmation email of my purchase (due to an error on my end) the support team were very quick to look into the problem and helped resolve and inform me where my order was sitting. The girls were lovely to deal with and very helpful.

Elvie from Showpo responded to my online enquiry within 30 minutes of my first email, she was lovey and I offered a great resolution. I do find shopping online a lot more convenient and to have great platforms like Showpo to do it on is great. You will definitely get my business again in the future. Best Diana x

I had an issue with store credit and my matter was sorted within 6 hours, the staff were very efficient at responding to my query and responding following my response to their questions! Thank you very much

I purchased 2 items off Showpo - one was amazing and I was super happy with the dress (the fit, fabric, style and price!). I sent the other back through the returns process and it was so easy to follow!
When I had a question, the service team came straight back to me and had everything sorted.

Will be buying through them again and again!

April & Liv were both so amazing they were very responsive to all my emails after a dress I purchased was too small for me and I had to return for a Credit. I will definitely keep shopping through Showpo knowing this as its a massive help when items received aren't suited xx

I've ordered once before and loved everything I ordered! I ordered recently for my second time and unfortunately did not receive my order, due to the delivery service. Having completely forgotten about my order, I checked my tracking and saw that it had been delivered weeks before. I contacted the customer service and was helped out by Andrea. She is so awesome! She went ahead and shipped me another of the item I ordered and with express delivery without charge! I am definitely satisfied with my purchase and their wonderful service and will continue to order with them in the future! Thank you again Andrea!

I ordered $116 worth of items on Showpo and realized that the sizes ran a bit large on me than expected so I returned them to Showpo. April was of great help, and helped me in a timely manner, responding to my e-mails in about a day. Great customer service!

Really happy with all my experience so far shopping with showpo. Will definitely be shopping again. I only had one item that was too smal once but they had really great customer service to help me with it