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Showpo has a rating of 3.2 stars from 818 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Showpo most frequently mention customer service, store credit, and good quality. Showpo ranks 82nd among Women's Clothing sites.
This company responds to reviews on average within 5 days
I've had questions about tracking/returns and they were all answered within 1 business days with very clear and detailed answers. I don't have a lot of pleasant experiences with customer service reps before but Wendy and Chrissy has been outstanding. Thank you girls!
I was 12 hours late to request a refund and they denied the refund. Company lacks customer compassion. Also the clothes are extremely low quality
Showpo have a great Customer Service Team, their returns are easily processed and the delivery of their orders are always on time.
The clothes have always been of a good quality. Sometimes the sizing is a bit off, so it's best to measure before ordering.
Website still says to this day option of refund or store credit. Change your website or stop telling people something that you have advertised as untrue. Legally, you have published a refund option on your return policy so that is what I am entitled to.
Hey Lovely, I would love to look into this further for you, can you please send an email to info@showpo.com and attention it to 'Claire' :) Xx
I ordered a dress that didn't fit, I returned it THE NEXT DAY. Waited and waited for a notification of receiving the return and nothing. I finally decided to email, and the very next day I received store credit. I did not want store credit, I needed a refund. They reply saying the return policy is 14 days. Total bullsh***t because the returns address is in New Zealand, so it would have 100% got there within 14 days. Ruined my experience with Showpo.
May was so nice! I had a problem with my credit not showing up, which of course is stressful. She worked with me until it was showing and was so calm and polite the whole time. Their customer service is good, but May is great!
Hey N. S., thank you for this feedback! We're so lucky to have May! She's really great :) Can't wait to see you rockin' your 'fit <3 Kindest, Jo xx
Show Po are so responsive to any query I have ever had! They have literally provided me with the best service I have ever received from an online retailer! I have ordered from them several times and it is always dispatched so fast and the clothes are always great quality and better then expected!
Hey Amanda, aw thanks so much for your review, we work super hard at what we do so we're so glad to hear you love everything about shopping Showpo! Kindest, Laura xx
Bought 2 dresses from here. The material feels really cheap. One of the dresses had a rip on it where you can see it wasn't sowed properly. The other one was too tight around the sleeves Customer service department is no help at all when it comes to returns. Will never purchase from here again. 2 dresses going to the trash.
Hey Ashley! I am really sorry about your experience and that you're unsatisfied with our service! We absolutely hate disappointing our customers since the core of our business revolves around our customers satisfaction! Our policy is that all returns are processed as store credit. You may book the return for a refund if you think that the item has a poor quality however it will still go through the returns check in process. If the item was found to have a manufacturer's fault, the refund will be processed. Otherwise, a store credit will be applied on your account which is valid for 12 months and you can use it to buy anything on the website, even a gift card! :) Please feel free to give us a call on 1800 951 411, we'd love to help with this and hopefully brighten your experience! Kindest, April xx
What a SCAM this site is.So disappointed.i paud for the freaking order and i did recieve my order at all.every customer representative have been mouthing same written sentence that it reached mailbox but it is not.i checked everywhere.you order and you will not recieve.SCAM SCAM.BEWARE.i am super pissed off
Tip for consumers:
SCAM..BEWARE..you will not recieve product
Products used:
None coz i did not recieve the product .They are a scamster
Thank you to both Lorena & Elyse for their help in resolving a Paypal matter. Their follow-up was much appreciated! In fact, any time I've contacted Showpo, it has always been a good experience! 100% Repeat Customer, I highly recommend Showpo! Keep up the great work!
I ordered about 3 weeks ago to germany and the package didnt even get to me. The tracking says its still in Frankfurt since 2 weeks but sorry this really can't be! Payed over 200 for nothing! No reply to my email neighter.
Never going to order at Showpo again
Hi Vanessa, We appreciate you reaching out with concern and we apologise for the delay in your order however we have just received information that there are delays with postal services in Germany. Please email us at info@showpo.com and attention the email to 'Christina' with your order number so I can investigate this further for you with out courier and provide some options for you. Xx
First time ordering a dress on showpo. It was good quality however I didn't like how it fit my body. I had some questions and messaged show po on Facebook regarding my return. I was responded to within 24 hours and my questions answered. Thanks showpo :)
I ordered a few different dresses from this website and all seemed good quality, but then when one was returned, I was given store credit (which should just be refund anyway). They told me the dress had "deodorant stains" but I wasn't even able to get the dress over my hips, never mind get "deodorant" stains on the dress. I was told I could only get 50% store credit for the dress I didn't destroy.
Hi Erin, thanks so much for your feedback, I'm sorry your Showpo order wasn't perfect! We try and make our returns policy as transparent as possible, which is why we make it readily available on our website and link it upon checkout! Our returns policy does state ‘Your item(s) will need to be in their original condition, with tags attached, unworn, unwashed and unstained’. Our returns team need to be fair to all our customers by following these guidelines, and returning a garment with deodorant stains does go against this policy. We really don’t want to leave you totally unhappy, so have offered you 50% store credit, which you have a full 12months to use, even though the garment has not fully met our returns criteria! Please let me know if you still need a hand or if there's anything else we can do to help! Hoping your next Showpo experience is perfect! Kindest, Laura
I felt like I needed to prepare my facts for a fight and I was pleasantly surprised at how easy the process was. Although unhappy with the product, very happy with the service so I'm sure I will be a return customer.
Hey Kathryn, thanks so much! We can't wait for you to shop with us in the future :) xx
I had ordered a super cute top from this company, but couldn't track my purchase once I had received the email saying it had shipped. I emailed this company, using the link I was provided and explained my dilemma. In less than 10 minutes I got a reply with my current tracking number and the tracking number I would receive once it was in my country! Such outstanding customer service! It's truly rare when you have a response within minutes! If I could provide more than 5 stars I WOULD!
Hi Sara :) Thank you for your amazing review! We look forward to seeing you shop with us again soon. Xxx
I was so obsessed with the dress I orders (my first order) but unfortunately the strap broke during my first time wearing it. But their customer service team was so responsive and allowed me to return the dress for credit! I'm excited to order more items now. Really awesome.
Hey Alexandra, thanks so much for your feedback, we really appreciate hearing your thoughts. We're sorry to hear there were issues with your first item, but so glad the amazing Customer Happiness team were able to help sort that out for you. Can't wait to help make your next experience with us perfect! Kindest, Team Showpo
The buying experience was fantastic! Paid for 4 hour delivery and received the item in that time. The jumpsuit looked amazing in the pictures but the fit wasn't great for me. I purchased a size 10 which is my usual size but item runs small so 12 would have been better. The fit itself may still have been a problem. I guess this is the risk of online shopping.
Hey Lovely, thanks for your review! So glad to hear you loved our speedy service, sorry to hear the jumpsuit wasn't perfect for you! Don't forget to check out our size guide and details tab for more info on each particular product, to help give you more info on your shop! If you need assistance, we also have 24/7 live chat and are always happy to help! Hope your next order with us is perfect! Kindest, Laura xx
Showpo is amazing! The dress I ordered was beautiful but the fit was a bit off, and the customer support team was so nice and helpful processing my exchange for a different style. Will definitely order from Showpo again!
Hey there Lori, super sorry to hear that the dress didn't fit you too well. So happy to hear that our team could resolve this for you :) Thanks for the great review! Xx
Amazing service
I returned a product and my store credit was done so quickly for me so I could get the correct size quicker
My items always arrive so quickly and the quality is great.
Will definitely shop again!
Hey Lovely, aw thanks so much for your feedback, we're so glad to hear you loved everything about your Showpo shop! Kindest, Laura xx
I bought a bikini top hoping (and being given the impression on the website) that the bottom half of the set would be restocked but after speaking with the helpful customer service team I found out it won't be restocked. I will be returning the top as I was falsely under the impression that there would be more stock coming in
Hi Loz, sorry to hear that. We can definitely check with our products team if the item is coming back soon. Let me know your order number so I can reach out to you personally. On a greater note, we stock new items daily so you might see something similar :) Kindest, Andrea
I would not recommend this website AT ALL. I ordered a dress from here and was supposed to receive it 2 weeks ago and never received it. I've been emailing them and trying to get in contact with them to get a refund but they have not complied and have not been responding to me. Avoid this company at all costs.
Hi Danica, Oh no so sorry to hear about this it definitely doesn't sound right and I would love to get to the bottom of it for you! What was your order number?
Christina
I had a question regarding a pair of shoes and was immediately replied to in full detail which I appreciated because I was on a time limit to be able to find out if the product was in stock or when it would be coming back in stock. Very helpful staff
Hey Shinae, We're so happy to hear you were pleased with our service, we really do try our best! Have a fab day :) Xx
I was waiting to get my return credit from Showpo as I needed to order another outfit before the weekend. I emailed in and in 2 hours I got a positive response, they fast tracked my return and I got my credit straight away! How good! Just got my outfit, and I'm all ready for the weekend ahead. Love this store and their team! :) xx
Hey Annabelle, thanks so much for your feedback, we're so glad to hear your loved your amazing Showpo experience! So glad to hear you got your outfit in time for the weekend, we hope you feel amazing in your new Showpo pieces! Kindest, Team Showpo
I had ordered a product and upon the arrival date the product had been damaged. I waited to hear from AUS POST and didn't. I then contacted Showpo, and from there they treated me very fairly and met my expectations with a new product being sent. I'll happily order from there again :)
Top level customer service and I was extremely happy with the communication and results. They made sure that I had a high customer satisfaction and was not left angry or annoyed but in a positive mood.
Hey Holly, thanks so much for your review, this really means alot! Our customer happiness team work really hard to make every Showpo experience amazing, so glad to hear you love what we do! Kindest, Laura xx
I had a mishap on the size of my dress that I needed for a wedding next month. Despite the usual shipping/return policies Showpo worked with me to get me my refund on the dress before it arrived back to them so I could reorder my dress in the right size right away with store credit. Extremely helpful and would shop with them again in the future!
Products used:
Dress
Hi Bre, We are glad to hear your past experiences with us have been great and we hope to see you shopping with us again soon. Kindest, Showpo
First dress ordered didn't work out. But since we are in a time crunch, I was able to prove that first dress was in transit for a return and was able to use my store credit to order an exchange right away.
Great communication!
Hey Becca, So sorry to hear that the first item didn't work out but glad to hear you were able to reorder quickly! Can't wait to see you rockin' your new 'fit! <3 Kindest, Jo xx
Excellent customer service! They provided me a prompt response and solution with my issue regarding my tax and duties charges. Although it wasn't their fault, they still looked for a solution to solve it. Chrissy was very helpful and friendly! Super happy with my stuffs too! They all look so fancy and look the same in the photos. Thanks Showpo!
Hi there :) Thank you for your amazing review! We look forward to seeing you shop with us again soon. Xxx
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Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!
Hey Felicia, thanks so much for your review, we're so glad to hear you love shopping Showpo! We're always working hard to produce beautiful items, provide speedy delivery, and incredible customer service! Kindest, Laura xx