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Showpo has a rating of 3.2 stars from 818 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Showpo most frequently mention customer service, store credit, and good quality. Showpo ranks 82nd among Women's Clothing sites.
This company responds to reviews on average within 5 days
I've had questions about tracking/returns and they were all answered within 1 business days with very clear and detailed answers. I don't have a lot of pleasant experiences with customer service reps before but Wendy and Chrissy has been outstanding. Thank you girls!
I was 12 hours late to request a refund and they denied the refund. Company lacks customer compassion. Also the clothes are extremely low quality
April was great. Responded almost instantly with all the info I needed and very polite. Would definitely recommend this site
Get great answers when I ask chat about a product I like mainly in sizes as they do vary alot but otherwise I love the clothing.
Hey Trish, thanks so much for your review! We're so glad to hear you love our live chat, the team are available 24/7 and are always super happy to help find the perfect outfit with you! Kindest, Laura xx
Bloody fabulous, amazeballs even. Snazzy clothes, and the besssstt service team. Lurv it <3 made the day a solid 10/10,
I genuinely was so excited to receive my order. I ordered multiple dresses to take with me on a destination wedding. I ordered the pieces 3 weeks before the wedding hoping they would make it to me within the 7-10 business days, I had no idea it was even coming from Australia and had I knew I would have upgraded my shipping to arrive faster but after reading reviews, that wouldn't have even mattered. My tracking hasn't moved from Australia and I only got another shipping link to DHL by chatting them and them telling me in 48 hours it will update and be transferred to USPS. It never transferred and I've been on the phone with DHL and chatting them who told me the package has come through customs and was released but is unable to be located. They also told me if it was found, it would take another 8 days to even arrive to me……Told this to Showpo and my responses from them have been full of attitude and bad customer service. They have been so unhelpful and told me i had to wait 1 business day to put in a request to them to track down the order (this chat was at 9pm at night here and I stated that the next business day was in a few hours and all i got was attitude from the customer service agent.) once i waited, they still have yet to give me an update, and said that update would come in a few days, 2 days before I'm supposed to leave for this wedding because of when i put in the request…. I put in the request when I was told to put in the request. I've never been one to complain but the fact that I let them know my order was stuck in processing and lost, they couldn't help me because they were in Australia. If this is their excuse then maybe don't advertise that you ship to the US and that you won't be helpful when the package is lost…. Seems like this is pretty normal for them per reading reviews. I'm genuinely so disappointed in this brand and will now be out of multiple dresses for this wedding that i spent a few $100 dollars on.
Products used:
None because i never received them.
Hi Dena,
Thank you for taking the time to leave a review. We are so sorry to hear that you have not received your order just yet, we understand how disappointing this must be.
We have recently investigated your recent order with us and can see that there is further movement on your tracking.
Unfortunately, our partnering courier was experiencing an unforeseen delay on specific orders, and your name and tracking information was included on this list.
Once an order has been dispatched from our warehouse, it is in the hands of the shipping company to deliver the shipment safely.
We have been in contact with our DHL eCommerce team, however, and they have confirmed that your order is not lost and is still on its way!
You should receive your order in the next few business days.
We are sorry to hear that you have been left disappointed with our Customer Happiness Team as this is never what we want for our customers. If you have any other questions or concerns please feel free to reach out to our Senior Customer Happiness Team at info@showpo.com, kindly ask for a senior team member and a senior representative will happily respond to you.
Kindest,
Showpo.
I normally don't write reviews. But this is frustrating.
I ordered three dresses from this store all the same sizes, on 05/17. Ordered #: *******. Total of $169.40, I was qualified for free shipping (ESTIMATED DELIVERY: Estimated delivery between 7-9 Business Days). Received my package 06/1. Two of the dresses were too small.
I reached out to them for an exchange. Was told that, because they're an online store, they don't offer exchange. I was told to return and repurchase. Sure, no problem.
I started the return process o6/2. Well, it wasn't a normal return process. They charged me $14.95 for the label. I paid it, and I was told that my label would be emailed to me in 30 minutes. Put the dresses in the box and drove to the post office. I was hoping that by the time I arrived there, my label would be emailed to me. That didn't happen.
I emailed again to ask about the label. 48hrs a later a reply reached out. "Can you email us a screenshot confirming that you paid for the label?" I did, I also included a bank statement. After that, there was no reply.
I reached out again, and this time, a different rep replied to my email and asked me the same question. Requesting a screenshot. I send it again.
24 hours later, no reply. I reached out again, repetitive #3- emailed me back with the same dumb request. This has been going on for six days. I'm frustrated with the run around. I tried calling the number on your website. That's a fake number that doesn't work.
Can somebody send me my label. I don't want to exchange anybody. I just want to return these dresses and be done with it. Or I'm reaching out to my bank and dispute this transaction.
Either your return policy is a mess or y'all trying to steal.
Names of the rep:
Claudette: 06/2-06/6
Joey: 06/5
Andrea: 06/9
Tip for consumers:
Poor communication. They charged you to return. The number on their website is fake.
Products used:
Three dresses
Hi Navata,
Thank you for taking the time to leave a review!
Unfortunately, we do not process exchanges.
However, customers can return their items within 21 days from the delivery date for a refund in the form of store credit which can be used towards future purchases. Alternatively, customers can create a return for a refund back to their original method of payment within 7 days from delivery.
Regarding the $14.95 return fee, this fee is a condition of your return and a fee we clarify transparently across the site.
Additionally, we truly do try and make our return labels as cost-effective as possible for our customers. The cost of your return label not only covers the return to our US hub but, all the way back to our Distribution Centre in Sydney, Australia.
Please know we would never want to inflict the cost of direct shipping to Australia on our customers due to the expense and we have found our current returns policy is as cost-effective as possible.
We have looked into your most recent experience with us, however, and there were a number of instances where your concern wasn't handled to the best of our abilities, and for that we are so sincerely sorry. Please know we take matters such as these very seriously and will be putting actions into place to prevent this from happening going forward!
We can see you have since received the return shipping label and have been refunded back to the original payment method used to place the order for your return.
Our Customer Happiness phone line only operates between the hours 8:30 am - 4:00 pm AEST: 1800 951 411 - We are sorry that you missed us!
If you have any further questions or concerns, please do not hesitate to reach out to our Customer Happiness Team on 1800 951 411 or email us at info@showpo.com
Kindest,
Showpo
- Fast replies from the Showpo info team
- Friendly and professional customer service
- Fast shipping
Hey Amy, thanks so much for your review, it's so great to hear you love these things about us! Kindest, Team Showpo
They were so nice and understanding. They extended my return date because the shipping label wasn't working and they responded quick to my questions
Hi Sarah, aw thanks so much for this great review! We're pleased to hear you were satisfied with our service! We really do try our best to always help out! Have a fab day! :) Kindest, Jo xx
Im so happy I got to experience showpos amazing clothes! I was super excited to receive this and I was not disappointed! Thanks girls
Hey Lesley, thank you so much for your lovely words and 5 star review! We really appreciate it :) Looking forward to your next shop with us! Xx
They were quick to reply and help you when you are having any trouble but they are super expensive and their discounts aren't much
Hey Shannen, thanks for your review, glad to hear you love our service! Don't forget you can sign up to receive emails from us, which include every time were having a sale (they're more regular than you think so keep your eye out)! Kindest, Laura xx
April was a really good help when I was returning a product, and I recommend her to help others with their enquirie!
Hi Amy, thank you for taking the time out to write this great review, we really appreciate it! We look forward to seeing you shop with us again soon. Xxx
Brilliant website, easy to navigate, TONNES of options and super quick to respond if you have any issues. Great products and great service all round!
Hey Lisa, thanks so much for your review, so stoked to hear you love shopping Showpo! We're available 24/7 to be there for our customers when ever they need us, so glad to hear you love this! Kindest, Laura xx
I love ordering from Showpo! They have the cutest clothes and best customer service (shoutout to Chrissy & Wendy). Thanks ladies <3
Hi India, thank you for writing this great review! We are so happy that you were pleased with Chrissy and Wendy's service. If you ever need anything our Customer Happiness team is always here. Xxx
The lovely Charisa dealt with my rapid fire queries so efficiently! Sorted and clarified in minutes!
Hey Kim, aw thanks so much for this feedback! We're so pleased to hear Charisa gave excellent service! She's amazing! :) Looking forward to your next shop! <3 Kindest, Jo xx
Quick response to my questions and clear links supportingbthe email with tracking. Keep up the good work.!
Hi Giorgio, thank you for writing this great review! We are so happy that you were pleased with our service. If you ever need anything our Customer Happiness team is always here. Xxx
Customer service was fantastic I ordered the wrong size and I needed it for a wedding showpo organised a fast track so I could get it in time
Hi Danielle, oh no! Sorry to hear that but I'm glad that our customer happiness team helps you out. Hope your next order is perfect! Have a fab day! Kindest, Andrea xx
I first heard of showpo on Facebook a few years ago but worried it was "another scam" so I had a friend order first so I wouldn't be caught out. She received her goods the next day! It was amazing, the quality was perfect! So I jumped online to order a formal dress for a friends wedding. It was gorgeous! I couldn't wait to try it on, but it was a little to small so I reached out a bit worried about what would happen and they swiftly emailed me a return parcel slip and said that my store credit would be back into the account ASAP to get a new dress, they also explained all the sizing to me so I didn't have anymore issues. New dress ordered and arrived only THREE DAYS LATER! And it was the dream, the lace was perfect no loose threads I was in love! And that was a year ago, still to this day that's my "oooo I need something, SHOWPO!" Ive been ace on size since my first mishap, but since Covid and to many donuts I've gotten a little more on the thicc side, so MY OWN wedding dress choices from Showpo weren't quite right. I returned straight away, as I left the post office I emailed explaining my urgency for a dress and they instantly assisted me to make sure my day would be perfect
The quality is amazing, the products are gorgeous for any occasion, and the staff are just so friendly and always happy to help!
Hi Brittney, thanks so much for your amazing feedback! We are so happy that you've had a great experience. We can't wait for you to order again! Kindest, Showpo
Andrea couldn't be more helpful
She assisted me with all my queries
And payment processes
Super happy with my exchange
Tip for consumers:
Email your queries for customer service to respond
Products used:
Dress
Hi Von, We are glad to hear your past experiences with us have been great and we hope to see you shopping with us again soon. Kindest, Showpo
Was able to sort my problem in minutes, Great fast service thank you for your work Charisa
Thank you
Hi Ellie! Thank you for the awesome review!. We're so lucky to have Charisa! Have a great week! <3 Kindest, April xx
I WANTED TO MAKE SURE APRIL IS CREDITED FOR HER AWESOME QUICK RESPONSES AND HER UNDERSTANDING OF WHAT I NEEDED. She was a big help!
Hey Sue, Thank you so much for taking the time to write a great review! I am so happy April was able to help you out :) The Customer Happiness Squad is always there to help out when you need it Xx
I am in love with my purchase!
Perfect quality and application of the clothes
I recommend it!
Hey Koralia, thanks so much for the love! So glad to hear you love your Showpo order, hope you love your next shop with us just as much! Kindest, Laura xx
I recently had an unfortunate encounter with Showpo's customer service and their supposedly "flexible" 7-day return policy for clothing, and I feel compelled to share my disheartening experience. As if dealing with the unexpected death of a family member wasn't already emotionally challenging, the lack of compassion and understanding exhibited by this company only added to my distress.
First and foremost, I was appalled by the insensitivity displayed by the customer service representatives. When I contacted them to explain my situation and request an extension on the return policy due to the sudden loss in my family, I was met with nothing but indifference. The representative I spoke to seemed more interested in reciting company policies verbatim than in addressing my genuine concerns. It's disheartening to think that a company would prioritize their rigid policies over showing basic empathy to a grieving customer.
Furthermore, the 7-day return policy for clothing is an absolute nightmare, especially during times of personal crisis. While I understand that businesses need to have certain policies in place, it's crucial to consider the human aspect of each situation. In my case, the seven-day window for returns was completely unreasonable, given the circumstances. The last thing anyone dealing with a loss wants to think about is rushing to meet a return deadline for clothing items, which can be a distressing reminder of the situation.
I believe that a truly customer-centric company would understand the need for flexibility during unforeseen circumstances. Other retailers have shown empathy by offering extended return periods in similar situations, and it's disappointing to see Showpo fall so short in this aspect. At a time when compassion should be at the forefront, their unwillingness to accommodate a grieving customer reveals a lack of understanding and a disconnect from the real emotions their patrons might be facing.
In conclusion, my experience with Showpo has been nothing short of disappointing. Their poor customer service and unforgiving 7-day return policy for clothing not only added unnecessary stress during an already difficult time, but also showed a lack of compassion and empathy that is deeply disheartening. I strongly urge the company to reconsider their policies and train their customer service representatives to treat customers with the care and respect they deserve, especially when they are going through personal hardships. I also strongly recommend that you don't shop here, ever.
Hi Amy,
Thank you for taking the time to leave a review!
We are sorry that you had an experience with us that left you feeling this way. We only ever want our customers to have the greatest experience shopping with us and would love to look into this further for you.
Unfortunately, we cannot seem to find any past emails from you under your name, however, if you could please email us again at info@showpo.com and ask for a Senior Customer Happiness Officer, our senior team will investigate this accordingly.
Hopefully, we can resolve this ASAP for you
Although the customer service was quick and responsive, the results were less than satisfying. Originally I had left a raving review due to being under the impression that my issue had been resolved. However, this is unfortunately not the case. I purchased a dress for a wedding I am in that was chosen by the bride. Unfortunately, the bride changed her mind and chose a dress from a new vendor for the bridesmaids to purchase instead. This was two days after the 12 day return window. I reached out hoping that Showpo could make an exception, explaining countless times that I could not afford the new dress the bride was asking us to purchase without returning this one and receiving a full refund. I even mentioned the store credit would not work due to the new dress being from a different vendor. Originally they told me I could not make the return, and that even if it was within the 12 days, the dress was on sale now so they would not give me anything more than 20% off my next purchase. This was not acceptable and not listed anywhere in the return policy regarding sale items. However, after explaining my circumstances and once again, emphasizing my financial dilemma, the representative offered to assist further and claimed she could make the return. Due to me sharing already that I needed the refund and NOT the store credit (on several different occasions), when the representative mentioned she fixed the problem, I was under the impression it was to refund my money. I was so clear in my communication that this was what I needed and specified it countless times that it seemed there would be no chance for error. I thanked them endlessly for their help, made a raving review, and returned the dress immediately. However, to my dismay, once it was returned, I received an email stating the dress had been delivered and I was now issued a store credit. I attempted to reach out again to figure out where the miscommunication had occurred and requested my refund once again. However, the management staff have refused to refund my money and claim they never made the exception I so desperately need and originally requested. The management team even quoted, "You can speak to the bride and tell her to choose some of the bridesmaid dresses we have in store so you can use your store credit. I'm sure she can find something she likes." This was more proof that I was not being listened to, heard, or respected, as I had mentioned twice throughout my communication that the bride had already requested a dress from a new vendor. I am deeply saddened by the results of this request and will not be shopping with Showpo in the future. I will also be contacting my financial establishment to dispute the charge. While I appreciate the efforts made in some aspects of this return, I do feel as though I was mislead. When seeking assistance from management, I was not heard, nor was I impressed. This is a disappointing vendor with less than satisfying problem solving skills.
Hey Liz, we're so happy to hear your first time shopping with us was amazing! Jill, and our whole customer service team, work super hard to make your experience amazing, so we're stoked to hear you were happy with our service! Hope we can WOW you again in your next Showpo shop! Kindest, Laura xx
Gain trust and grow your business with customer reviews.
Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!
Hi Jess :) We are so happy April could be of service to you. Our Customer Happiness team is always here if you ever have any issues. Thank you for your great review! Xxx