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Showpo has a rating of 3.2 stars from 818 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Showpo most frequently mention customer service, store credit, and good quality. Showpo ranks 82nd among Women's Clothing sites.
This company responds to reviews on average within 5 days
I've had questions about tracking/returns and they were all answered within 1 business days with very clear and detailed answers. I don't have a lot of pleasant experiences with customer service reps before but Wendy and Chrissy has been outstanding. Thank you girls!
I was 12 hours late to request a refund and they denied the refund. Company lacks customer compassion. Also the clothes are extremely low quality
So I haven't picked my order up yet but was surprised as to how quick it had been delivered! I had some trouble with receiving an order number but realised I wrote in the wrong email address(whoops), I had contacted the showpo team which again to my suprise were very kind and professional. They had fixed the problem in a quick and efficient manner no fussing about which was a major plus. The customer service was by far the best I've come across, am very much happy with my experience so far! Thank you girls xx
I ordered a few dresses for an event coming up. Unfortunately, the sizing was off. *note to all us orders, the sizes listed/that you order are all US! Not AU like i thought* it was slightly frustrating but joey was helpful and allowed me to get "fast tracked" for store credit so i could hopefully reorder my correct sizes before the event! The dress was absolutely beautiful and felt well made just was unfortunately WAY too big!
I loved this dress for our family photos so I ordered a size zero because that is my normal size. However, it was way too small so I returned it and ordered a size two. There seemed to be no difference between these two sizes as I could not come anywhere close to being able to zip up the dress. Showpo's sizing charts are incredibly inaccurate and unrealistic. I have wasted so much time and money into this company from the two dresses I have ordered to the cost of returning the dress that did not fit.
I recently discovered showpo about a month ago and its safe to say Im completely obsessed. Everything Ive ordered so far has fit so perfect and was delivered to me SO fast! Showpo is definitely my new go-to online shopping site and I cant see that changing anytime soon.
Hey Kiela, I am so happy you love the items you have purchased! We do have over 100 Products dropping each day so please keep your eyes out on our page. Thanks for writing a great review! :) Xx
The team at Showpo are great to deal with! I've had a few returns needed and store credit processed and they're always so helpful! The returns portal is super useful and a great system for tracking rather than not just sending a return into the mail and hoping for the best! Clothing is pretty good, sometimes I feel it's a little on the expensive side for quality, but fast postage, great service and a lot of variety. Overall I'm very happy with the store :)
Hi Emily, thanks for this feedback! We're stoked you're happy with our return portal and our products! We really try our best to provide excellent service so this really means a lot to us! Thanks again and looking forward to your next shop! <3 Kindest, Jo xx
Customer service was amazing, very happy with how my order was handled after experiencing some payment issues. Shipping was quick. Quality and fit of items was impressive. Highly recommend and will be purchasing more in the future!
Products used:
Skirt and dress
Hi Anna, We are glad to hear your past experiences with us have been great and we hope to see you shopping with us again soon. Kindest, Showpo
Recently purchased a top that ended up being too small for me - I contacted Showpo's help service and a friendly staff member helped me out with the exchange process in a great and informative way. Very impressed!
Hi Marina, sorry to hear that the top is too small. So happy to hear that our Customer Happiness Team could resolve this for you :) Thanks for the great review! Kindest, Andrea xx
I've bought items from Showpo over the last 2 years & it's rare that I decide to keep the items... All their clothes are absolutely beautiful online, but when I receive the items the material, quality, & fit are not what I expected.
But the customer service level that Showpo has, regarding the assistance needed for returns, is second to none. Firstly, Tash was very understanding of my situation at the time & was very helpful. Secondly, Jia was able to sort out my issues with the return very quickly.
Hey Angie, So sorry to hear that the items wasn't what you have expected! But We're so happy to hear you were pleased with our service, we really do try our best! Have a fab day and hope your order is perfect :) Xx
Awesome customer service with efficient help! Kept me update throughout the whole return process! Loved the dress as well but unfortunately the other bridesmaids decided on another dress! BONUS was hearing the ozzy accent! Made me feel right at home xx
I've ordered from here a few times and the service has always been awesome! True to size, easy to exchange if need be and the quality is fantastic! Delivery is fast too :) customer service are amazing also!
Thank you so much
Hey Chloe, thanks so much for your feedback, we're so glad to hear you love everything about shopping with Showpo! We work hard to bring you incredible styles, super quick delivery, and amazing customer service, so we're thrilled you love all this about us! Kindest, Showpo
The Showpo team were super helpful and accommodating to make sure I was 100% satisfied. Not to mention how quickly my item arrived! I ordered and it was at my doorstep in no time. Will definitely be shopping with them again!
Hey Jacinta, thanks so much for your review. We're so glad to hear you loved our incredible customer service, and super fast delivery options. Can't wait to WOW you again with your next Showpo shop. Kindest, Laura xx
I was very surprised how fast my shipment came in from Australia to the US where I live. Super cute clothing too that is affordable and when I emailed Showpo I got a response right back with very helpful information. Will definitely be ordering from here a lot more! It took only 12 days to get to me from when I ordered it.
Hi Victoria, thank you for taking the time out to write this great review, we really appreciate it! We look forward to seeing you shop with us again soon. Xxx
Absolutely love Showpo! They have awesome clothes and are so inclusive with the sizing which is fabulous for me being a size 16 I can still be stylish and cute in all my showpo items. Have been shopping with Showpo for a few years now and recommend to other girls constantly.
The dress I received was too big so I returned it for store credit (which includes free return!) and they even fast tracked my store credit once I had proof of shipping my item so that I wouldn't miss out on purchasing the correct size. Very impressed with their quick response and customer service!
I had a special request to see if they could pop a note in my order as it was a gift for a friend, Showpo went above and beyond!
Every experience i have had so far (which is a few) has been fantastic!
:)
I have only shopped on Showpo once so far and I cannot recommend enough! I accidentally ordered two of the same dress and they happily let me return it and were so prompt with getting back to me.
Will definitely be shopping here again!
Hey Sharnie, Psyched to hear you were pleased with our service! Thanks for the awesome review <3 Kindest, Andrea xx
I had some problems with my item and reached out to email them. They were quick to respond and helped me so fast. Even though I had an issue with the item itself I will continue to shop there as their customer service was super fast and were very nice as well. The quality of the item(dress) was definitely high quality not to mention super cute! I definitely recommend ordering from Showpo and if there is an issue just send them a email! Super helpful plus all the cute clothes.
Hey Tina, thanks so much for leaving your review, we really appreciate it! We're sorry to hear you had some problems with your item, but so glad our amazing Customer Happiness team could help you out and sort this for you asap! We really hope your next order is perfect and can't wait to see you rocking Showpo again soon! Kindest, Laura xx
I have been shopping at Showpo for many years and they have some of the prettiest dresses. They use models of all sizes which really helps to know what style suits. Customer service is very helpful and quick to respond
Hi Katima, thanks for your review! We love that you enjoy shopping with us, we can't wait for your next order! Kindest, Showpo
They were so helpful! I accidentally ordered the same product twice and in less then 3 hours i got it fixed! It was my first time shopping from them and I'm definitely going to again. They are so kind! :)
Hi Allie, psyched to hear you were pleased with our service! Thanks for the awesome review and hope your order is perfect <3 Kindest, Andrea xx
I recently contacted Showpo through their fb chat. I was very delighted that I got a quick response and a very helpful staff.
They have amazing customer service and it really gives me the confidence to continue shopping with them.
Hi Thu, aw thanks so much for this great review! We're pleased to hear you were satisfied with our service! We really do try our best to always help out! Have a fab day! :) Kindest, Jo xx
Absolutely loved the customer service! I was concerned about my items I had purchased and within a few minutes the customer service team had replied to me and cleared up everything and answered all my questions! This just made me feel more relaxed and not anxious about my first purchase with show po! After today's wonderful customer service experience, I will definitely be ordering more items from here and recommending to my family and friends! Keep up the amazing work you guys.
Kind regards,
A happy and satisfied customer!
Hi Iona, aw thanks so much for this awesome feedback! We're always happy to help! Have a fab day and hope your order is perfect :) Kindest, Jo xx
I have been shopping with showpo for some time now and I am never disappointed with their clothes. Sizing is always right, clothes is really good quality and always look exactly like on the pictures. All my clothes get so many compliments from people.
And huge thank you to all your team for an amazing customer service and communication through email. I always get very fast and caring reply.
Hey Tereza, thanks so much for taking the time to leave your thoughts, we're thrilled to hear you love everything about shopping with us! We love being able to provide us customers with an awesome online shopping experience, and can't wait to keep providing this for you with all your future shops! Kindest, Team Showpo!
Showpo clothes are always such high quality! And I love that their clothes are true to size - which is the hardest part about online shopping! The customer service team are so fabulous to contact as well, very willing to answer your questions or help! 10/10 online store
Hey Claudia, thanks so much for your lovely review! We're so glad to hear you love our beautiful items, and chatting with our amazing Customer Happiness team. We work really hard to make shopping with us fun and easy, so we're thrilled you love this about us! Kindest, Team Showpo.
I've ordered a couple things from showpo and I've been pretty happy every time. Their free express postage when spending over $50 is great and the quality of the clothing is close to perfect. And they gave great customer service skills the only thing I can fault from showpo is sometimes their clothing runs big. So just make sure to read the reviews and maybe choose a size smaller then usual
Hi Monique, thanks for the great review. We're pleased to hear you were satisfied with our service! We really do try our best to always help out! We have some clothing that runs true to size or big/small so make sure to refer to the size guide. Keep in mind that the fit of the garments depends on the style and materials used. Hope your next order is perfect! Have a fab day! :) Kindest, Andrea xx
The "Happiness Team" is amazing. Their responses are fast and they will always do their best to make the customer happy. I asked for a refund which is against their policy but after talking to upper management they approved it and have been so patient and understanding. Showpo clothes are pretty hot and miss size wise for me but their customer service makes me wish i had better luck. Highly highly recommend :)
Tip for consumers:
If you want to return something you will not receive your money back. Returns are also at the customers expense.
Hi Amie, thanks for your kind words! We're so happy to hear the team were able to assist you and turn your experience around. Kindest, Showpo
Gain trust and grow your business with customer reviews.
Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!
Hi Tiah, Its lovely to hear. I'm glad our Customer Happiness Team helps you out. Hope that your next order is perfect! Have a fab day! Kindest, Andrea xx