Shutterfly

This company is a joke this year. Order placed on Dec 2 2020 and still have not received. Tracking number doesn't add up. They don't answer their phones. Chat doesn't help at all. I will be reporting them to bbb and my bank.

Ordered invites well in advance for 60th birthday. Did not arrive and 2 weeks after expected delivery I had to incur another $200 to get alternative invitations without photo as planned!
No international tracking so could not tell if it was even on the way.
Customer Service virtually non existent. Chat was unable to help until at least 2 weeks passed. No response to my emails whatsoever
Very disappointed

Ordered a personalized ornament on Dec 5 with estimated delivery on the 15th. As of today the tracking still says awaiting carrier pickup and the numerous chats with so called customer service has gotten me nowhere except them thinking it was not even made yet. Just got my refund. Merry Christmas a-holes.

Have made many purchases over the years. Always poor quality. Blurry, improperly cut out of people, etc. Shipping is very expensive and I just learned that if you order a feebee, the free shipping promotion does not apply! Time to move on from Shutterfly!

Quality of their work is fine, but their customer service rates a "0". Their online status tracking is inaccurate and inconsistent - I get one result on the app, completely different info on the website. They never meet their "estimated delivery date". In fact, you're lucky if it shows up at all. Two of my last three orders disappeared mid-transit. The follow-up makegood took 3 weeks to arrive. Reaching someone at customer service is a challenge. Very limited phone line hours, and horrendous waits. Once the replacements for my most recent lost order show up, I'm done with Shutterfly.

We spent 90 minutes trying to design a wedding invitation( should have been a 20 min. Poject). The site is not very responsive or intuitive. When we went to check out the site gave us an error message with no explanation.
Talked to Customer Service Rep., very rude. Shutterfly ended up charging my account 6 times for the same order. Never use them!

Ordered Christmas cards. Expected delivery on Nov 9. Today is Nov 13 and still nothing from shutterfly. Searched through my order and the crap shipping company they use posted a note that "apt number is wrong" (I don't live in an apt and nothing about my address looks like an apartment address). Further stated "attempting to contact reciever" not once have I received a phone call or email regarding any problems with the order. Had to search it out myself. Never again will I shop with this company. Too many options out there for them to be this sloppy.

Shouldnt take 9-10
Days to get a very small order anywhere in the united states.
They told
Me it was because i chose the deliver method. Great customer service( not). Go to walmart and get them
Quickly instead of trying to wait for shutterfly

I will never be purchasing from this site again after my experience. I ordered an expensive children's board book one month before Christmas. It is the 15th and there is still no sign of it and no updates on tracking. Customer service is slow if you can get a hold of them at all, and the chats time out after 15 minutes. Best they offered me is a reorder that wouldn't be here till mid January! So disappointed.

Word of caution! Dont bother using shutterfly. Their design interface is super glitchy and their Customer Service is atrocious and incompetent. The solution from the rep was to start my nearly complete project over from scratch, or take a chance on the purchase and it probably won't look right! What kind of options are these! You can't even fully customize certain attributes of the project. This is ridiculous. The three days I spent designing this project have gone to waste and it's now completely useless. So much for that Christmas gift that I wanted to give. I am beyond angry

Ordered all my "FREE" stuff. The items, which could fit in a small priority mail box were going to cost $80 to ship! Now I want to delete photos I uploaded, but can't figure out out how. I've emailed at least 4 times. They keep sending the same answer, but nothing matches what I see on my screen, and I've tried on both browser and app. In general:
Customer help is non existent
There are no free items
Software in both app and browser is confusing.
Browser and app do not share pics
After trying for 3 days to get freebies and prints I gave. I went to Walgreens site. Ordered my prints and picked them up-took me 1 hour total, including going to store to pick up!

I ordered Christmas cards together with other family members over 2 weeks ago. They have their Christmas cards and I'm still waiting for mine. There is no communication on status. No phone number to call or email... just a basic chat that still couldn't give me an update on my order. Hopefully I will get before Christmas. My last time using them...

I've been trying for two days to load my project without success. I've rebooted, cleared cache, closed all tabs, contacted Shutterfly "help" and signed out and back in. Spent an hour with online help and still no resolution.

Took me 3 days to get someone on the phone 4 days before I need the gift that they "lost" then she gonna ask if I want to reorder. No thanks! Lost package my $#*!. It never got scanned onto a delivery service. Never again! Even Walmart personalized gifts don't take 2 months to recieve! Wont waste my time or money again.

I had to order the same enlargement twice! The first time, they printed the picture incorrectly and did a matte finish when I checked Pearl on the order. After speaking with CS I had to pay again for the picture to be printed correctly in Pearl because the order said Matte. I had two people watch me order the same picture with the pearl finish the second time. When I received the second picture the size was correct however they sent the glossy finish this time with a packing slip that said Pearl. Their process seems to be entirely automated and tends to screw up (twice). Customer Service was unhelpful and could not resolve my issue. Their 100% happiness guarantee is bunk. A real rip off!

The site is incredibly confusing to navigate. But more importantly, you need to have all photos fully edited prior to uploading them. Although Shutterfly offers in-site editing, it's mostly a joke. The server gets confused if you attempt to edit a photo that you've already placed on a project, and the editing tools available are weak by late 1990s standards, let alone 20 years later. All this for a premium price tag? No thanks. Use another company if you need real features. That said, the books themselves are well made, if you make it that far...

Customer assist and answer time are definitely amazing and i might absolutely prescribe you to every body in a cut up second thinking about the fact that you've got tackled my essential scenario. Severa appreciation to you.

If I could give this company 0 stars, I would! I have been waiting over a month for a SMALL package. When contacting customer service they were very rude, offering no sort of answers or help, one even ending the chat! Customer service agents CoraLee, and Nicolas particularly. This company is all about the money, they don't care whether you get your order or not even though you pay an absurd amount for shipping! Would not even recommend to my worst enemy! Be warned people!

Just go elsewhere. Was left with automated responses for over an hour. No real human customer service or support. They have zero in-house editing services, nor can they refer you to anyone that can help edit anything - per the automated reponses. They are the equivalent to taking your vehicle into a mechanic for a flat tire and the mechanic not being able to diagnose or fix it. A huge waste of my time, but hoping this review can help redirect other customers elsewhere who are looking to spend their money.

I ordered a photo book for mg boyfriend for our one year anniversary. The next day i looked for the email confirmation, we'll i never received one. Realizing the money had already been taken out of my account i called customer service. After being on the phone for 2 hours i realized i wasn't gonna get my money back, so i hung up and will not order again. Definitely go to your local Walgreens rather than ordering from this website. All it took was for them to care about my experience as a customer, but they didn't and gave nothing for the inconvenience and my loss of money.

I've been loyal to Shutterfly for many. They used to be great. You used to be able to get a hold of someone for help. This has all changed. I'll be taking my business elsewhere from here on out. Not going to bash them but customer service is poor - like, so poor you can't get help. I'm so angry with my last experience I'm taking my business elsewhere and will be telling friends and family to do the same.

You can spend hours getting an order ready based on "promos". Don't bother. Promos do not work. You end up spending money just because of all the time you put into getting order ready. I finally had enough after 2 orders. Canceled everything, deleted the app. Customer Service was a joke.

Steer clear of Shutterfly. They use a shipper called innovation, which I have never heard of and my package was lost. Because of the shipper they use, you cannot get any assistance with locating your package. I have spent 2 hours on the phone trying to locate it to no avail.
This was my first time ordering from shutterfly and will also be my last.