Shutterfly

A covid charge? What?!?! You should be ashamed that you would use a disease to line your pockets! Unreal. Will never order from you.

Order was placed over 48 hours ago and it's still "order received"? Original arrival date was November the 12th and now it's the 17th...

DO NOT use this site if you are getting products shipped to Canada. I ordered Christmas ornaments for my children on November 27th and still have not received even though they were to be delivered between December 8th and 15th. E-mailed site to confirm when I will receive and they have no way to track so they have no idea. I called and spoke to three different people and asked them to re-send expedited shipping so my children will get their ornaments. Apparently, they only ship one method to Canada... SUPER SLOW. They say that they don't consider my order to be lost and still expect it to arrive even though they really have no idea since they can't track it. I asked for my money back and they told me to return the package once it does arrive and they will refund HALF of my money, not all of it. Really? So when my Christmas ornaments arrive in January because they are incompetent with shipping, I can return and they will give me half of my money back? I WILL NEVER EVER BUY ANYTHING FROM THIS SITE AGAIN! I ordered Christmas cards and photobooks from picaboo.com and everything arrived within 3 days! That is what I call good service... they will get my business going forward. BEWARE - DO NOT USE SHUTTERFLY!

Ordered Christmas cards. They never arrived. They said they would resend. That never happened. Asked for refund. Still waiting. Never use them again

I can't cancel order it's sending to wrong address can't edit can't cancel can't call can't chat. Horribly given servive

Free 4x6 prints sounds awesome until you realize they want $30 for shipping a few photos! Ridiculous. I will just go to CVS.

TERRIBLE CUSTOMER SERVICE. I was so excited to get my wedding album from them only to discover they had completely messed it up. I paid additional to have the logo fee removed only to receive it with the logo still. I contacted customer service and asked for a refund only to be told they'll send me another book, which they did, however I had to pay $20 customs on it AGAIN and the logo was STILL on the book. So I contacted them AGAIN. They told me they'll send me another book with free shipping and an additional 39 pages. So I decided to add more pages and when I went to go checkout, they charged my credit card $60 and I DID NOT GET FREE SHIPPING. I contacted customer service right away to tell them I did not want that additional album that I had to pay for again and wanted a refund. They told me it was already in production and they couldn't cancel it eventhough it wasn't shipped. SHUTTERFLY IS SUCH A SCAM. They told me to follow refund instructions once I received the product., which means I would have to pay another customs fee of $20 to get the product only to pay god knows what to return it. I AM SO FED UP. SHUTTERFLY CUSTOMER SERVICE SUCKS. DO NOT TRUST THEM. THEY TRY TO GET AS MUCH MONEY FROM YOU AS THEY CAN. DO NOT USE THEM. I HAVE SPENT MUCH MORE THAN I intended to on my wedding album and it is still garbage. I could've paid a professional company at this point and saved money and it would've been better and less frustration.

Shutterfly is not interested in you or your photo project. Don't use them. Do not trust your project to this company. Use Snapfish instead. They have higher ratings and their customer service can't be worse than Shutterfly.

I paid for Rush delivery and logged in each day to "track" my package. The tracking info on the website is superficial and inaccurate. It is not linked to where your actual project is in the printing and shipping process. When I wanted more detailed info on tracking I contacted Shutterfly via email. I waited two days and got no reponse to my email. I sent a SECOND email, waited two days and no response. I sent a THIRD email yesterday and received no reponse. Today I slogged my way through their terrible call center and finally talked to a real person who told me that the "tracking" info on the site is ficticious and not to be relied on, even though it says "guaranteed delivery by xxxxx".

All I needed was simple confirmation on the tracking info for my order and sent three emails over 6 days asking for confirmation and tracking info from the FED EX or other shipping company. SHUTTERFLY DIDN'T RESPOND TO MY THREE EMAILS SENT OVER 6 DAYS.

Try it yourself now. *******159. Call the customer service number now and try to talk to "Sara" their automated computer who can "understands full sentences" *******159. I went around and around with "Sara" misunderstanding my request for simple tracking info. I had to repeat my email address four times. To talk to a real person was a 48 minutes wait. Seriously.

Shutterfly is on a downward spiral. Their stock is dropping. This company is cutting corners where they can to survive. Don't trust them. Don't use them. They likely won't be in business much longer providing this kind of terrible service.

I tried to order a photo puzzle tonight. I was excited to see the site banners on the home page advertise: "50% off Everything" and "3 Days Left for Free Economy Shipping with Code SHIP79"

I was even more excited when a pop-up told me I could save 20% off my next purchase if I would sign-up for their SMS by providing my Cell Phone number, which I did and I did receive a code.

I created my puzzle, which I found to be confusing considering I already had my photo on their site but I will not get into the details on the site designer issues because I will never access this site again.

When I went to check out my 20% code applied no problem but my Puzzle was not 50% it was only 20% off (the price showing before I added the 20% code) and it would not take the free shipping code because it said it did not apply to my order because the order was not over $79, Which now makes sense why the code was SHIP79 but the detail of needing a minimum dollar amount was not included in the banner.

I started up a live chat, assuming they would be able to fix the problem. I was told I could not get the 50% off because I had applied the 20% off coupon, but I was not told anywhere the 20% off discount had restrictions. Also, I had not added a code for the 50% off because the banner said "Everything 50% off no code needed." So I was not trying to add a second code.

I removed the 20% off code but I still only saw a 19% discount on the original price, although support tried to tell me it was marked down 50%. I guess they need to learn how to calculate 50% because $9.99 off a $52.98 item is just under 19%.

I was also told the free shipping was not applicable because my order was not over $79 but again the banner just said, "3 Days Left for Free Economy Shipping with Code SHIP79"

I have attached screenshots of the home page and the chat log if anyone would like to view them.

My suggestion, seek your photo items at another site, I bought mine at Wal-Mart, no discounts but the price was $20 less than the 50% price I was expecting at Shutterfly and the shipping was 1/2 that of Shutterfly.

D. Fritz

This season I've had several issues with Shutterfly. The 3 biggest issues are the quality of the products, the Shutterfly app never allowing me to place my orders and the app and browser not sinking up with my created projects. 1. The quality of holiday cards has gone down. Last year our cards pictures had better quality/ clarity and the colors were more vibrant. I used the same photographer for both sets of Christmas cards. 2. I was never able to place my orders on your Shutterfly app after spending hours creating projects. When I called customer service ( 3 times total adding up to about 2 hours on the phone for numerous issues) I was told to go to a browser to place my order. The browser didn't show my calendar (took hours to make and have done my calendar on Shutterfly for three years) I couldn't get my calendar that order. 3. The Shutterfly browser didn't transfer over my other projects correctly. The kicker was that I couldn't Edit or even clearly see my projects in the browser because I made them in your app. Out of the numerous projects one order was correct when I received them. What stung the most was our Christmas card. On tge front was 1 wrong picture and was white on the back. I created the Christmas card to have 3 pictures on the back with snowflakes as the back ground and the kids ages for our friends and family to enjoy. Because your app to browser projects wouldn't allow me to edit or even see the back of my card I was very disappointed. I also ordered gold envelopes in the app and white came. Overall very disgusted with Shutterfly and will be using a different company next holiday season and for my child's birthday invites. I've been a loyal customer for years.

Had a fleece blanket made well this thing is barely the size of a baby blanket and to charge 40 bucks for it I WILL NEVER BUY ANY MORE FROM THEM

I ordered a 1-hour pick up at 10:55am this morning.
I went to Target in Walnut Creek (a location Shutterfly offers for 1-hour pick up) to get my photos 1.5 hours later, but they were not ready. The staff couldn't even see my order. After I waited another 30 Minutes, I finally left the store without my prints.
I cannot tell you how annoying this experience was. Shutterfly offeres a 1-hour pick up and I understand if it takes a few more minutes. But being in a hurry - this is the reason why I chose 1-hour pick up - I wasted more than an hour driving back and forth and waiting. In the end I have nothing, but being stressed and very disappointed.
I will not pick up these prints anymore and will not likely order at Shutterfly again!

I sent Shutterfly an email and this was their answer:
"The store that you have selected takes 7 days to process the order. I see that you have selected a store that does not have an in-house photo center. Please check the processing time mentioned on the store selector page (the page with the map and the details of the store appear on the left) before placing the order.
For store orders, you are charged for the products only at store pick up. You can go ahead and place a new order at another store in the locality. If the processing of your original order is delayed, the store will hold it on for a few days and then will dispose it carefully. If you do not pick up the order, you do not have to pay for it. It is as good as cancelled."

Why do they offer me a store that does not have an in-house photo center when I selected 1-hour pick up? At the store I was told that they offer 1-hour pick up!
I also expected them to at least apologize for all my trouble!
Shutterfly? NEVER AGAIN!

I created 2 very complex large (109 page) photo books from a long vacation which included photos of pictures in museums - many of which were cropped just to show part of the picture - these were really hard to put together. The first photo book arrived fine and looks pretty good although the photo print quality is not great. The editing of both books was an absolute nightmare because they look different in advanced editing mode. The new version of Shutterfly severely distorts some pictures and I had to spend hours getting them all to be sized correctly. The second volume that I received was a DISASTER. There were pages and pages that did not match my previews - all kinds of things were wrong - cropping was wrong all over the place, heads cut off, etc. I talked with customer service and got a very nice rep who went through each page with me and noted the problems. They had some so called experts make the corrections and many of the photos were still wrong. I asked if I could fix the "fixed" version myself. I was told I could do that which I did. I am now awaiting the "fixed" albums (I had originally ordered 2 at a cost of over $500 for both). I am terrified to take them out of the box fearing they will be wrong again. The reason for this is I just made another album from a different trip that I took a few weeks ago. A simple album with only about 70 pages with pretty standard vacation photos. I am not sure how they did this, but many photos that went all the way to the edges (bleeding off the page) were not printed all the way to the edge and there are borders in places where they should not be giving some of my pages a sloppy appearance (some photos go all the way to the edge while others don't). While this is not a complete disaster, it is a less than professional looking product. I upgraded the cover, pages, print quality, etc. and expected to get a perfect product. I was hung up on by customer service after I reported the problem (this was not intentional). I called back and asked to speak to the same rep. Because I had been going through the book page by page to point out the problems and was almost finished. They told me the original rep. Would call me back. 24 hours later - no call. I will try again tomorrow. I have been using Shutterfly since 2015. Unfortunately these last few experiences have been just awful. I spent countless days and hours on these albums to get them perfect and it is just so disappointing when they arrive and look like crap -- the print quality is also not what it used to be - the pictures just don't look sharp despite being taken on an iPhone 11 which has a good camera. Shutterfly - this is completely unacceptable -- you can do better than this! I will be finding a company with higher quality product for my upcoming 2 week vacation this summer.

My wife made me a photo album for my birthday. It's been 5 months and counting. Avoid this company!

The new way of uploading and viewing albums is TOTALLY AWFUL! Please revert back to the old way. It was a lot faster and simpler!

I placed an order on Shutterfly on 12/3/15 that had a promotion - use Visa Checkout and receive $20 off your next order. I didn't receive an email with the code right away so I wrote on their Facebook wall on 12/4. Many other people were having the same problem, according to comments. They said to message them so they could assist me. I did, and they said "Sorry for the confusion - you'll get the code when the order you paid for with Visa Checkout ships." So I waited and got busy with the holidays and realized almost a month had passed and no code. So I messaged them back on 1/5/16 and they said to check my spam. I said I did, and no email. Then they said, "Oh, your email settings are set to receive no promotional emails from us, so we had no way to contact you." Well, it was no problem for me to be emailed when I ordered so I'm not sure why the promotion attached to my order could not also be emailed, but I fixed the setting and asked them again to please send the code. No response for several days. So, I asked again on 1/9 if the code could please be sent. Then they said, "We'll pass this along to our marketing team so they can verify you qualified and have someone get back to you." No idea why it would take that long to verify that I did, in fact, pay with Visa Checkout. I never heard back from them. On 2/10 I responded one last time to their facebook message to let them know how disappointed I was that no one ever followed through with the promotion I obviously qualified for, and again, they did not respond (keep in mind, their facebook shows they respond to messages "within minutes.") I wrote a factual post on their facebook wall today advising that I was never provided with the promotion I qualified for, and not to bother messaging them for help because they would not follow through and would eventually ignore messages requesting assistance. I also noted that all the recent visitor posts to their page said their print quality was "horrific" and that it's just as well they didn't send me a code since it appears their product quality is just as poor as their customer service. After checking back this evening, I see they removed my comment warning others of their lack of customer service and follow-through with promotions. Needless to say, I will not be using Shutterfly in the future.

I Ordered a photo book on June 10 and was told it would be delivered on June 19 (Father's Day). It's June 23 and I'm Still waiting.

I've spent ALL DAY trying to get my order placed by 7 p.m. e. t. To get Shutterfly's promised delivery by December 24th (for an additional $20 rush fee). It has been a nightmare trying to get the order placed and it required four phone calls to customer service to do it. I DID get the order placed, FINALLY, by 7 p.m. e. t., received my order confirmation email and # from Shutterfly, and breathed a sigh of relief.

BUT THEN, an hour and a half later, I receive an email from Shutterfly saying that my order has NOT been placed due to a card failure. Knowing very well that I have the funds in my debit card account to cover the purchase, I place ANOTHER call to customer service only to find out that the order was submitted with a (different) credit card expiration date from LAST YEAR. Why did Shutterfly hang on to my credit card information for an entire year? Had they not done so, they would not have screwed up my order. So, I talk to the credit card department at Shutterfly and she said she would re-submit my order using the CORRECT debit card information. I told her I wanted to ensure that I would still receive my order by December 24th, or I do not want to submit it, as I do not want to pay the additional $20 rush fee if I am not going to receive it by Christmas. The customer service rep put me on hold, came back and said that everything was taken care of as she had re-submitted the order for me using the correct info, but unfortunately my order will not be delivered until December 29th. I asked the rep why in the world she would have submitted the order again when I had asked her not to do so unless it would still be delivered on the 24th! She then offered to cancel the latest transaction.

Oh my goodness, I am SO STRESSED OUT by this experience. I've invested an entire day with Shutterfly, yet I still have NO gift by the 24th, and heaven knows how many charges I actually will have on my debit/credit cards by this company. This company is awful! I usually use them every year for Christmas cards and my gift calendars, but NO MORE! The last few years I have been disappointed in the quality of my cards, but this experience is the final blow.

So, I ordered a photo book for my parents for Christmas. I was guaranteed the 23rd as the arrival date based on the shipping I payed for. On the 23rd that morning I received an email stating that my package was going to delayed for another 3 days. The lady I talked to was very insensitive to my problem that I had and only refunded the shipping. I called again to speak to someone about how I felt and they explained that It was being overnighted and that I would receive it the 24th. ALL I CARED WAS TO HAVE IT FOR CHRISTMAS.
Little did I know I never received an email confirming a shipment, so I started a live chat. And the lady explained it still wasn't shipped. She refunded the total purchase and explained that it would still ship which made me feel a bit better. And now after checking the status THE ORDER WAS CANCELLED. Now I am here unable to reach out to anyone, with an item I spent hours putting together that might or might not come after Christmas... I feel like I have been passed around, and that My original shipping did not come in even though they guaranteed for Christmas... As A first time customer I am not impressed, and don't plan on coming back

I HAVE BEEN A COSTCO MEMBER SINCE 2004 AND HAVE SOLELY USED THEM FOR ALL MY PHOTO NEEDS.I WILL NEVER USE SHUTTERFLY AGAIN. MY FATHERS DAY ORDER WAS SHIPPED TO INCORRECT ADDRESS WHEN I CALLED THEY WOULD NOT REROUTE BUT DID OFFER TO REORDER WHICH I AGREED. THE SEOND ORDER THEN SHIPPED AGAIN TO AN INCORRECT ADDRESS AND WAS RETURNED WITHOUT BEING DIRECTED TO MY CORRECT ADDRESS THAT IS LISTED ON MY ACCOUNT, RUINED MY 2 FATHER'S DAY GIFT IDEA BECAUSE OF IT. I CALLED CUSTOMER SERVICE IT IS AUTOMATED FINALLY ABLE TO SPEAK TO A REP WHOM COULD NOT UNDERSTAND ME NOR COULD I UNDERSTAND HER SHE TRANSFERED ME TO ANOTHER REP SAME ISSUE AND THEN YET A 3RD REP WHOM I BELEIVE UNDERSTOOD ME AND TRANSFERED ME TO A "MANAGER" WHICH GOT HER VOICEMAIL. I DEMAND A REFUND FOR MY ORDERS I NEVER RECEIVED NOTHING CAN CHANGE THE SITUATION ONLY THE FACT I WILL NEVER USE AGAIN. I WOULD RATHER PAY A COMPANY THAT CHARGES ME 3 TIMES THE AMOUNT AND KNOW I WILL AT LEAST GET WHAT I ORDERED IN THE TIME FRAME IT IS TOLD TO ME.

Kris Jenner, really? Why would she ever EVER USE IT, WERE NOT FALLING FOR IT, EVERYTIME I SEE YOUR COMMERCIAL, I TURN THE CHANEL...Idiots

Hello, I spent over 2 years completing two 11x14 70+ page photo books with hundreds of pictures that were to be presented on Christmas Eve to my Dad and fellow military veterans who saved and restored an old Navy airplane from being scrapped. The book chronicled the entire 3 year restoration project. My first set of books arrived Dec 8th but most of the text and pictures on the pages were cut off. They asked me to proof the books and ensure nothing was too close to the edge and to re-order by the 18th for guaranteed delivery by the 23rd. I spent 8 straight days going through the books; missed family time, social time, Christmas shopping, etc. to get them done by the deadline and the order was placed on the 17th. Shutterfly credited my account the full amount to re-order them and gave me expedited shipping with a guaranteed delivery date of Fri, Dec 23. The day before the guaranteed delivery date, the status still showed in production and the live chat agent assured me the books would ship that day and arrive the following day. Later that same day I called and they said it wouldnt arrive until the 28th due to production delays and I threw a holy fit and escalated the call two levels. Bonnie F. Did work to get the books delivered by Sat, Dec 24th, but they didn't arrive in time for me to make the presentation and the books were still wrong. Diligently, Ive been trying to reach Bonnie via her email and phone calls to customer service with no response. I hope to have this issue resolved soon, receive books that aren't cut off and receive a complete refund. All of my previous experiences have been positive with the exception of this one, which was the most important of them all. Highly disappointed.

I have done several small projects without problems. This suckered me into starting a super photo book based on a lengthy trip to Egypt. I started the book and had some 50 pages with two or three hundred photos. I had to put the project aside and concentrate on health issues at home. When I returned to my project I was blocked from editing. I contacted Shutterfly and was told they had changed their SW. To accommodate me the engineering staff converted my book to the new SW. Unfortunately many of the pictures did not make it into the new version.

So, I replaced the missing pictures and continued developing the book. Then one day when I opened the book, many of the pictures had again disappeared. I thought I must have screwed up, I replaced the missing photos in the book and became careful to save and sign out each time instead of leaving without signing out. Everything seemed to be going great until the last time I signed in. 75% of my photos were missing, by that time I had hundreds of hours invested in my project. This time I contacted Shutterfly and they told that many of my photos were corrupted and that was the problem. When the photo book was converted to the new SW the conversion corrupted my photos and I must upload them all again.

If they had told me that when they converted the photobook, I could have uploaded them at the time and saved myself all that time and work. I feel they let me down by not informing me that the conversion had corrupted the photos. The photos looked fine. They told me the photo book would never have printed even if it had not crashed. I feel they really were negligent in not informing me of a problem they knew about but I could never discern on my own. Im not confident that that was the entire problem, having lost confidence in them.

Im going back to scrapbooking. I cannot trust that any additional effort will lead to the photo book that would merit the effort. I feel like Charley Brown and the football.