Shutterfly

I love using shutterfly when I need alot of pictures printed. They always have great deals going. I just recently order pictures from them they were offering 50 5x7 pictures all I had to pay was the 3.00 shipping. You cant go wrong with this site!

They shipped my book to a wrong address instead to the place I am intending it to be sent. I called the customer service but they said it's not on their end now. They won't even take the blame even if the address was even saved on their record. Not gonna order again.

Thank you Shutterfly for my customized photo Christmas cards! Except you seem to have forgotten something: THE PICTURE! $65 later and night before Christmas Eve, I now have no Christmas cards for my family.

Mistakes happen, but the worst part: I called customer service and they offered a 50% off coupon for my next order to "fix" my issue. When I asked them to refund my money, they put me on hold for literally an hour and a half waiting for someone authorized to refund my money. They kept telling me I need to go online, print, complete, and submit a form requesting a refund along with the defective product they had sent me in order to receive a refund from them as if they were worried I would use these anyway. I've wasted enough time receiving nothing in return and you want me to jump through hoops to get my money back?!?! Worst customer service EVER. #fail #youhadonejob

Shutterfly come back! Terrible, awful new updated website. My address book is gone, horrible to navigate thru anything especially if in Mozilla where is runs very, very slow. If you download photos to the S/F app, they do not necessarily come up on the website timely. It took me forever to figure out how to order photos. I have been a S/F user for so many years and now I cringe when I have to upload and order photos. Its horrible and I think I need a new server for my photos!

I purchased a table top metal print with a quote on the bottom. The font was not the same as the finished product online. When I reached out to customer service I sent them the side by side of what I received and a screenshot of what I ordered and they offered to send me a replacement but I would have to pay the $10.00 in shipping. Not worth the extra $10.00. Snapfish offers better quality items and a reasonable price with better customer service.

I ordered cards back on November 20th to be delivered. After 10 days I logged into chat support and they told me that it was delayed and to check back again after 15 days. At 19 days, I logged back into chat and was told that they lost my order. The "customer support" person was only willing to give me a credit toward my next order! I will never order from this business again, it doesnt stand by its pledge and now I have to contact 45 people to find out who received their cards and who didnt! I just wish I had researched their customer satisfaction rating before placing my order. Lesson learned, NEVER AGAIN!

This is a scam. I decided to give Shutterfly a try after receiving a coupon with a Christmas photo purchase. The site was very hard to use. I manage to create and preview a plaque I wanted to buy. I ordered a plaque and received my "order" after 10 days. To my surprise I received a blank plaque. Shutterfly is refusing to refund or simply send me what I originally ordered. Their response to me has been via email only. There is no way to contact anyone over the phone. They never answer the phone calls.
The email response stated that they sent what I ordered. That I should have previewed my project! You can't order without a preview!
And if the previewed showed a blank plaque why would anyone order that?!
They simply used a coupon to steal money from me. And they will do the same to you!

As the previous review, I still have not received my photo book despite paying for guaranteed delivery. I have made complaints, they did refund the delivery fees I paid, but that does not help me as I needed this book for an event and likely will not have it on time. Their customer service I think just tells people what to hear when in fact it is likely not true. I was told it would "ship tomorrow" and then the next day I get an email that says it is delayed. Then I complain again and I am told " the photo book is done and printed, it is in packaging". But funny, my check order status shows that it is still "in production". I will never use Shutterfly again and there are plenty of other choices. I cannot wait to go to my event without this book and spread the word to all that are eager to see the book, that SHUTTERFLY FAILED and did not get me the book on time!

Ordered a print on dec 4th with guaranteed delivery by dec 18th. Today is Dec 19th and my package has not moved from a location in Indiana in over a week. I contacted customer service where I waited 20+ minutes only to be told that shipping is delayed over and over. I asked for a refund since my order would not arrive by the day I needed it (4 days after the promised delivery date) and was told that the company was not offering refunds. They take no accountability for their promises. Absolutely unacceptable.

I ordered a picture calendar from Shutterfly. The calendar came and most of the pictures were sideways. I called to have it redone. They told me they would give me free shipping as if they were doing me a favor. I get the second calendar and most pictures had the heads cut off. This is a company that specializes in pictures. How hard can it be to make a calendar? This is the third time I have gotten a calendar that is wrong. They wanted to give me an $8.00 refund for a $25 calendar. I'm done.

I received a text offering EXTRA 20% off if I allowed Shutterfly to send me promotions. When I tried to use it, I found out you can only use one promotion. What does EXTRA mean then? Very shady. Done with Shutterfly.

2020 Christmas cards didn't come.
Ordered my Christmas 2020 cards on Thanksgiving so I would get them early. Contacted Shutterfly in Dec 17. Put on hold for 30 minutes. Finally told that my cards have not left Shutterfly but they "promise" they will arrive at my house Dec 19 in 2 days. I spent $254 to not get Christmas cards. Asked to speak to a manager. None available after another 10 minute wait. Hmmm. Must be a lot of other unhappy customers. Asked for compensation. Told Shutterfly is not planning to compensate. I will be looking for another service that values it's customers.

The album is missing pages which I discovered after some time and spent over an hour on chat trying to fix. Now they are closed at 4 pm. My initial project ended up on the US account costing more than twice what I expected. Now having to redo it on Canadian site. Wish there was a viable alternative.

So I ended up talking to the American site and they gave me a price break on the album I created on their site so I just purchased that one and they delivered it to my Canadian Address. The Canadian site reached out to help move my pics to the Canadian site but then disappeared without doing it.

I ordered a $240 acrylic print (20x30) and it came with acrylic shavings between the glass and the picture. Totally visible to the viewer and has air bubbles around it, making it extra noticeable. Disappointed in the imperfections especially for the price I paid.

I ordered a photo mug for Christmas and when it arrived, they had cut off my husband's head in the photo. I received approval to return the mug, but it was $7.70 to return. They gave me credit for a new mug, but well after Christmas and no reimbursement for the poorly done mug.

I spent days and days designing a photo book for Father's Day. The books were offered for a Father's Day promotion. I submitted my order once I checked that the merchandise would arrive on time. It showed that it would, so I placed my order. I checked over the 2 week production time and it was shown to be delivered the day before Father's Day. Sure enough, one day before the delivery date, the website changed the delivery date to the day AFTER Father's Day. This item was to be an important part of an extended family gathering for my elderly father. If Shutterfly is marketing to special occasions and holidays, it seems like it should be accountable to making these deadlines. Especially when they are promised when the order is placed. Do not trust this company. Do not pay their ridiculously high shipping rates. Fraud.

I've used Shutterfly to print hundreds of pictures and dozens of personalized gifts for holidays and birthdays. Uploading pictures to Shutterfly is easy and straightforward. It keeps track of which pictures on my phone are already on the site so I don't upload them twice. Using the app I can get free 4x6 prints. I just pay shipping, which is very reasonable. I think the prices on some of the personalized gifts, like the picture blankets and pillows are a little high, but the quality is better than cheaper sites, like Personalization mall. Not to mention I can always find coupon codes to make it a little cheaper. I always recommend Shutterfly when people ask me where to get pictures put on stuff.

Shutterfly screwed up two Xmas card orders in a row and despite a promise to rush the corrected cards, they didn't come. When I enquired, Shutterfly simply cancelled my order, refunding my money but leaving me without the Xmas cards and too little time to order from some other company with better reviews. So I called the CEO of the company that owns Shutterfly, as per Google, Mr. Marc Rowen of Apollo Global Management@ *******540 and left a message about how Shutterfly was, in my opinion, giving his conglomerate a bad reputation. I'm waiting to hear back. Happy Holidays!

I have been ordering photo books from Shutterfly for many years now. I always order the 12x12 photo book. Last year and this year they are both 95 pages in total. Both years I had them sent to the same address in Canada. Both years I included the large gift box to ship them in. Last year I paid a total of $174.98. This year I paid a total of $272.88. This is getting ridiculous expensive.

I logged on today for the first time in awhile to upload a new batch of images to print. It turns out the "unlimited storage" I was initially promised is no longer honored, and all my images stretching back many years are gone and cannot be recovered. Obviously I will no longer be Shutterfly's customer.

I will never buy photobooks through Shutterfly again. I wanted to take advantage of a 15% discount they had going on and use a gift card I got for baby registering with Babies R Us to make a vacation book for myself and a couple family members. These were soft cover, 8 1/2 x 11 books with only 12 sheets inside (so 24 pages). Little did I know until after I spent hours putting the books together and went to check out that A) I wouldn't be able to use the gift card and discount together, B) even with the discount the books would still be over $20 a piece before other fees and C) regular shipping would be over $17! Total was over $80

I received my order confirmation from ShutterFly and I noticed they shipped my order to the wrong address. I call their Customer Service to confirm they had my correct address and they did. I asked why would you ship my order to another address? No idea? Was there reply. I asked what them to reship my order to the correct address and they REFUSED to do so! They said they had a 14 day waiting period, to see if my order would be returned. If not, they would refund my credit card. I explained to them this order was time sensitive and I didn't have 14 days to wait, I needed an immediate solution or a refund on my credit card. " Sorry, nothing we can do." I contacted my credit card company and luckily the payment had not been processed, so I filled a discrepancy on my account and had the charge stopped. Poor eye to detail and no customer service... I'm done with this company. ShutterFly, you're not bigger than the business!

I placed an order last night and when I clicked the final "order" button the page was unable to load. I tried again and had the same response. The next morning I checked the status of my cart and the order was not process and the price had increased, (as a promotional value had ended) yet there were 2 charges pending on my bank account.

I immediately called customer service to see whether or not my order had actually processed, it hadn't. The lady I spoke with was super helpful, cleared up the pending charges (she'd never seen that happen before) and reduced the price in my cart to reflect the promotional value from yesterday, as well as gave me an additional discount. I am looking forward to getting my prints!