Shutterfly

I print a photo book for my husband's 30th anniversary.
I paid 70$ and spend hours to arrange the picture. I received my book where picture orientation was incorrect. Unacceptable!

I had two $20 coupons with SEPARATE codes on them and was not able to use one of the codes because "it had the same first four numbers therefor the system recognizes it as the same code" even though the rest of the string of numbers WAS COMPLETELY DIFFERENT. Spoke with a customer service lady who said that there was nothing they could do about it. I wasn't offered anything for my troubles, just told that they had a lousy 30% off that was site wide. I worked on a photobook for a week, and the only reason I started it was because I knew I had a $20 coupon. Such a ridiculous and stupid reason that it wasn't able to be redeemed. Very unhappy.

Maybe if Shutterfly didn't depend on poorly trained, overworked temps for 98% of its workforce they wouldn't be losing business and have such an ugly reputation. You get what you pay for... and that include employees... though actual 'employees' are in the minority, the majority are underpaid, no benefits, mislead (if not actually lied to) temps from Corestaff... Customers are a nuisance to be gotten off the phone as quickly as possible-customer service staff get 'dinged' for being on the phone too long with individual customer-it's all about quantity, not quality, you can't make your 'numbers' if you are busy listening to and helping one customer with questions or finding a resolution to the problem-the goal is to get that person off the line fast and get to the next customer in queue. A lot of people that work at Shutterfly would like to do a better job, they just don't have the 'luxury' of having the time to do that... the others that don't care are in management and upper executive positions.

So I was to get 282 4×6 and what I got was164 and someone else pictures so I called and the woman was like would you like to reorder no I want what I done older and paid for. I ask did yal send my pictures to someone. I don't want someone else to have my family's pictures. I WILL NEVER DO THIS AGAIN. These pictures are not my family that I posted they belong to someone but I have them and Shutterfly don't care.

I recently ordered 5 gifts to 5 different people
The prices were great they loved them and I was amazed at how fast they went out
Keep up the great work thank you!

Never shipped my item and I had to make multiple inquiries about my item. I had to ask multiple time to get a refund. So I canceled the item and will never use them again. Total trash

I used to be an avid user of Shutterfly. However, I am becoming more and more dissatisfied with their products. I cannot understand why the photobook editor was changed about a year ago. I never ever had issues with the last format, and now I have issues ALL the time. Currently, I am having issues uploading photos. They will upload to my album, but then when I go to upload them to a project, they upload and then delete. I utilized the assistance chat, and they told me to change browsers. However, I had switched to my current browser because I was having issues with the editor and was told to change. I have been encouraged to use the app versus the website, to no avail. There have been times where it has taken me longer than 30 minutes to edit ONE page. I was told to delete cookies. I did and it didn't help. NO JOKE, my husband purchased me a new laptop, thinking that it must be a computer issues. Unfortunately no. I will say that I love the calendar editor and hope beyond all hope that they never change that format. That is the only reason I gave it 2 stars. However, I will be looking for a new company for photobooks. I am so disappointed in that because I used to love this company.

I placed an order on November 29th (a Christmas gift) & was told it would be delivered by Dec.8th...i tried to chat with a live agent 3 different times until finally today i was told it was a delivery issue & they could redo my order but wouldn't be ready until after Christmas & was offered no apology! I just asked for my money to be credited back because I refuse to do business with a company that seems to not even care about their customers! PLEASE DO NOT WASTE YOUR MONEY ON THIS COMPANY!

I placed an order for a calendar on 12/2. According to "mail innovations" it was shipped on 12/4. By 12/18 it did not arrive and I became worried and called customer service. The woman I spoke with wasn't sure what had happened with my order so she re-ordered it, rush shipping and it was to arrive by today 12/22. It did not. For some reason, they cancelled that order. Why on earth they would cancel my rushed re-order I have no idea. So today, I was on the phone with customer service for over an hour (talked to two different people) to try and remedy the problem. Alas, it was re-ordered, once again. So between today and 12/18 I wasted over 2 hours of my life waiting on hold, for a gift that will NOT arrive by Christmas, even though I ordered it on December 2nd, and checked up on it by December 18th. I am so furious. And I am still out the $30.16 I paid for it! Nobody offered to reimburse me, nobody apologized. I place 3-4 orders per year. Have done that for years. Do they want to keep me as a customer?

I seldom write a bad review for business but I must do this for Shutterfly. They used to be a good business. They used to respond to customer fast in email or live chat. Recently I have a lost in transit order so I requested a refund. However, they just ignored my request and resend the shipment. Usually, this may be fine but what I ordered is Christmas card and they are shipping to me thru the slower USPS. I won't receive it until couple days before the Christmas. I placed my original order in the middle of November which I think it should have enough time for me to receive it and send out to elsewhere. The worst is their 'live chat' shut down and I have been held on the phone for 30 mins then hang up for me. I am ordering my card at local Walgreen now at least it is easier to deal with. I very regret to order time sensitive stuff on Shutterfly and I won't order anything from them anymore.

Update: For the similar design with return address printed:
Shutterfly: $86.5 (with discount code)
Amazon print: $15 (with discount code)

I'm a former Shutterfly lover. I've made cards, luggage tags, mailing labels but mostly books. This review is not to comment on the quality of the product which I find to be good. This is about customer service. Recently we vacationed with my sister and her husband. During that time we picked up some coupons for free 8x8 photo books. I made a book and used the coupon I received. My sister made a book that went way over the 20 pages that the coupon covered so I offered to let her use my credit card to pay for the rest of her book. When she went to order her book the coupon was denied. She called Shutterfly and they told her that because my credit card was used to pay for a book using a similar coupon hers would not be honored. Does that make sense to anyone? I understand Shutterfly not wanting people to take advantage of a one time only offer but that wasn't the case. She tried to explain that to the Shutterfly representative but was told that once the coupon was denied there was no way to reinstate it. She was offered 50% off her book, a special they had running at the time. I've had other problems with Shutterfly in the past, mostly server problems that caused me to lose days of work. This was just the last straw. I will no longer use Shutterfly for anything ever again.

I have ordered from Shutterfly in the past and have found their shipping to be frequently more expensive than the product. Knowing this, I planned on ordering with two family members so that we could split the cost. We had uploaded around 250 pictures and had gone through all but the last 25 (selecting quantity and sizes) when Shutterfly.com lost my order. I tried again, another day, another place with a similar result. Apparently 250 images is too many for Shutterfly to keep straight.

I finally wised up and did my selections in smaller chunks, adding them to my cart before proceeding to the next lot of photos. I proceed to checkout and AGAIN am blown away that (after my 50% off coupon) shipping is nearly $20 and more than the photo order itself.

Today I receive my order and find MANY photos not present. I had ordered several 8X10's and only received one. I can't even find the others I had ordered in any other size. I might have brushed it off as my own mistake if it had been one or two missing, but I ordered multiples of many of these images (due to multiple households) and find not a one.

While I'm at it, I would like to inquire why I cannot change colors or edit photos while selecting and ordering? Am I supposed to upload all my photos, edit them, THEN proceed to selecting and checkout? Why can't I do this all in one place?

Despite your coupons and "promising deals", Shutterfly, I will never order prints through you again. An all-over horrible experience with a frustrating end.

Hi everyone. So, I ordered photos from Shutterfly on Dec 14th, 2016 and the estimated delivery date was the 22nd, which I was pleased with, except I NEVER RECEIVED THEM. I contacted Shutterfly of course and was told my order was "lost in transit" and that I could get an additional order with no cost (um. You BETTER not be charging me!) A customer service agent reordered my order on the 24th, and it still hasn't even shipped yet and it's now the 27th. It was originally a Christmas gift, so now I figure I'll give it as a New Year's gift, but the estimated delivery date isn't until January 4th or 5th. This is RIDICULOUS.

There are so many reasons Shutterfly sucks - I will go into some of them below. All you need to know is Google Photos is the best, FREE choice out there.

What's wrong with Shutterfly:
- You think you are backing up your photos, but in reality all you are storing is extremely low quality images that are useless and don't even meet the most minimal standards for photo archiving.
- The user interface and clicking through photos is clugey and doesn't make any logical or intuitive sense.
- If you think you can download your photos easily at a later time... you would be wrong. There is ZERO bulk download capability. Worse yet, you wouldn't want any of the crappy photos because the resolution is so extremely bad.
- There is no real search capability (pssst... Google Photos has searching as well as facial recognition).
- Shutterfly doesn't backup MP4 videos. But you wanna know who does? You guessed it... Google Photos.
- Just stop using Shutterfly already and just get Google Photos - your life will be much better.

So the products itself are fairly nice but the amount of time it takes to actually ship is ridiculous. It doesn't matter if you pay extra for shipping. It's still really f*cking slow. And items constantly get lost in transit. It's never just a one time occurrence, it's often. This wouldn't be a good last minute gift bc of the time frame it takes to actually ship. If you purchase from Shutterfly, make sure you do it 2 months in advance to allow yourself time for lost packages and or mistakes made on your order. Nice thing is they refund your shipment hah but ehh they could do better honestly. Such a great idea but this company lacks extremely. I've really tried to give Shutterfly a chance and have ordered multiple items on multiple occasions but with this last order, I am done with Shutterfly and will never use their service again. I ordered items in December and guess what? An item is missing and lost. Waiting for reshipment. Other orders were shipped late and after the estimated delivery with EXTRA payment for shipping costs to avoid the packages being late. Nope didn't matter so don't waste your money on paying extra for shipping. Doesn't matter. It will always be late and or an item will be lost unfortunately. With such great deals, prices and just great products they offer, I'm really surprised this company still exists. Whoever the CEO/Management is of this company should be expelled entirely bc they f*cking suck. Instead of improving the company, it's just been sh*t.

Happy f*cking New Years

Shutterfly in the past used to be my go to photo service, recent purchases and redo's are very lacking.

I find it ironic that Kris Jenner does commercials for Shutterfly when her claim to fame was sparked by peddling her daughter's sex tape.
#tasteless

Shutterfly's policy on photo print refund and reorder is ridiculous. My photo print was designed within borders, yet when printed it became outside of borders. I'm trying to resolve the issue, asking to re-edit my uploads, so that it does not print out the same. The rep mentions the only option is to reorder THE SAME THING, and there is no option for a full refund. What's the point of re-ordering the same thing when the prints are already incorrectly and disproportionally printed?
'
Re-order basically means printing the same "cut off image" AGAIN. That's a waste of time and resources. On the other hand, it wastes my time to wait for the re-order, especially time is what i pay for in order to get my orders within the holiday deadlines. THE SERVICE IS HORRIBLE!

My friend who works for Shutterfly recommended your service to me. Yet this is utterly disappointing. No refund, no edit, no alternative options available. What type of customer service is this? It's ultimately dissatisfying and I will never recommend Shutterfly's prints if this situation does not get resolved.

I have tried contacting customer service multiple times, and finally today I was able to reach someone. I placed my order on December 5th, and was told at the LATEST my order would arrive by December 17th. It is now December 20th and I still have not received my order, and my order has been sitting at the post office in town for 10 days now. Today when I contacted customer service, I told them that my package has been sitting at the post office for 10 days, and that I am concerned that my order has been lost, as sitting at the post office for 10 days is not normal, even during the pandemic. I was told by customer service that they were "very explicit that delivery times would be much longer than normal" and that they would not be doing anything to assist with my order until after the holidays. No apologies for the inconvenience, no apologies for giving me an incorrect timeline of when my order would arrive, no offer to re-send my order so that it arrives on time. So basically, when its Christmas and my order hasn't arrived, THEN they will help me. What a load of crap!

I have been a Shutterfly customer for years. Shipping has always taken the longest amount of time possible so this time I did an order and paid a premium price for RUSH shipping to make sure I would be able to receive the order by no more than an entire week from when I made it. Well, I saw no change in status and the person I was giving the order as a gift to was scheduled to return home on day 11 from when I placed the order. I called customer service and spoke with Deja. I explained the situation and instead of putting a RUSH on a RUSH order, she immediately cancelled it (I told her to cancel it as she gave me no other options and only told me AFTER she cancelled it that I could request a special rush). I asked her (when she told me about the special rush request) if she could undo the cancellation and she said NO. So basically, a long term customer is not only never ever purchasing from Shutterfly again. I am also leaving this review for anyone who believes they will actually get their item according to times listed and the tons of money they make you pay for it. Well done Deja.

Wtf I paid 65.00 to frame a digital photo I got from Etsy and it didn't even have f glass in the frame. It's white and can get dirty. F $#*!s.

My $600 order had to be reprinted 3 times due to Shutterfly's colour cast being off from my recalibrated display and from their own website upload page. What was uploaded was not how the prints looked in the end.

I had a photography contract to complete for the sports club which ends at a year end banquet and the members and athletes come together to receive awards and their action shot photographs/team photos and this year I had completed all the photos and edits one month early. In having to reprint all 220 8x12's 3 times, I used up all the extra time I had and ultimately had to go to another print shop to complete my order. In my 20 years of being a professional sports photographer and having my prints done with Costco, I have never had such bad printing to deal with.

Shutterfly customer service suggested I "turn off colour correction" when I uploaded the photos but when I did, the prints kept coming back as "colour correction ON". My complaint with customer service was escalated to management and they told me "colour correction can't be turned off"WHAT?! They could not communicate with the lab to clarify that colour correction was OFF but told me it was,…it was not. What an extremely disappointing and stressful service and experience. EVERYONE stay away from Shutterfly, especially with high priced orders. Costco needs to be responsible for handing over their printing business to them.

My order was time sensitive and all the service agents were very helpful until it got sent out 2-day shipping despite my pleas for help.