Shutterfly

Shutterfly orders are taking for ever to arrive and their staff is trying to blame Covid-19 when other retailers have no issues or only minor/acceptable delays.

Here's the reason: Shutterfly thought it was smart to use "USPS Mail Innovations", the cheapest, slowest shipping offer from USPS. So yes... they save $0.50 per order BUT packages take 10+ days to arrive.

Customer service wasn't helpful when I asked for a refund.

Sorry Shutterfly, you won't get my money next time and I'll make sure everyone knows you're not trustworthy from now on.

Went to order my book 12 by 12 hardcover book, at 50 percent off. Apparently if you click on the promotion, then click on the hardcover books, and click for additional information, there is fine print that says that the additional pages that you put into the book are not covered under the sale. The hardcover book, but not the pages in the book (if you add any). I called customer service, talked to a supervisor, and still they were insistent on there sale was advertised properly. Beware of FALSE advertising, and terrible customer service. (Note: I read the fine print all of the time on coupons, ads, etc after working in retail. However, three screens later, is ridiculous! Who would even know what to click on at that point!- If you aren't going to help with the purchase, acknowledging and changing your promotional display would be beneficial!

Ordered 9 books. It came in 6 or 7 separate deliveries... when it could have come in just 1 or 2... ridiculous. Could have waited and sent in 1 or 2 packages instead if so many. Wasted delivery charges on them. Otherwise happy with books.

I ordered Christmas cards in November... never received them. I contacted customer service and requested a refund and never received it. I had received a new chip debit card but they said the refund would still go to the account. It never did. I will never do business with them again.

I am always impressed with Shutterfly's consistently fast service. Recently I ordered something and was not able to get the tracking to work from the postal service. I was concerned that the product was not going to arrive in time and contacted Shutterfly. They could not get information from the postal service and so they just sent a duplicate order out right away just in case the first order was lost.

Per my review on 7/16. Photobook birthday gift, which I paid to have 'guaranteed' delivery by July 14th - finally received an update today.

"This message is regarding your order status. At the moment your book has restarted the printing process early this morning. We do apologize for the delay and will continue checking on your books status throughout the rest of today to shipment.

Thank you for using Shutterfly!

Sincerely,
Anna G. "

This is after my last update from them which said it was almost finished and about to ship - Friday. BROKEN BROKEN BROKEN... and yes, I'm extremely frustrated since this was supposed to be a gift delivered last week.

I have ordered several photo books and photo prints from them. I prefer Shutterfly over other services for color, quality, and value. I store my photos and save my photo projects indefinitely. I've worked on photo books over a period of time, and also saved finished ones for re-order. Sometimes their on-line tools are glitchy. I have had to compromise. Their photo-editing tools are limited. For shipping, I would prefer it if they boxed photos instead of using thin cardstock envelopes. I'm usually able to find a promo code, but they usually won't allow multiple discounts--using a discount sometimes overrides the free shipping or other discount.

Attempted to use this company after receiving a special offer after purchasing wedding dress. Ordered wedding invites on premium cardstock. Horrible! Horrible quality, Horrible customer service. Then they have the nerve to try and make it your fault. Never again will I use this company.

I ended up ordering a custom mug design from this company after another company cancelled my order without any explanation. My order was processed promptly without any issues and I got my shipment within a week after I ordered which far exceeded my expectations. Not only that but the quality of the design and the mugs was incredible and exactly what I ordered! I was seriously impressed with the care of the shipping materials too to make sure the product wasn't damaged. I couldn't be happier with my experience and I definitely would order from them again!

This company is horrible, we paid for expedited "3-5 day" shipping the last week of November and our Christmas Cards are still not here (December 15th). Worst customer service ever "we don't guarantee shipping" WTF? We paid for expedited and you don't guarantee it? We will definitely be taking our business elsewhere next year.

If they would leave out all the coupons and scams and just price the product and have a free shipping code, it would feel better purchasing here. Instead you get people on your website by scamming them into hours of work putting together projects with "free" coupons, and then price your shipping cost the same as the product. A coupon is quite literally just free shipping. Its not a free product by any means. So just have an automatic free shipping code. Your product is expensive and not of the quality so it doesn't make it worth it to spend here. Ew!

I have been a customer for about 17 years and for the most part have been happy with my products, just a few problems here and there that they resolved. Not this time... I ordered Christmas card and never received them. They have been sitting in GA for the past 2 weeks clearly lost. When I called customer service they agreed they were lost, but said I would have to wait until after Christmas to call them back. I asked to speak with a supervisor, was put on hold and when they came back I was told the supervisor wasn't coming to the phone and they said there was nothing they could do, I would have to call back after Christmas. No apology, no consideration or even a willingness for the supervisor to speak to me. They admit the package must be lost, but won't do anything about it until after Christmas which is 3 days away... really! Very disappointed!

Terrible customer service. Had a $20 discount and wouldn't let me buy something $19.99 because it had to be over 20$. The funny thing about adding one more small thing to your cart doubles the shipping cost. Lost me as a customer.

What's the point if my Christmas cards don't get here in time to mail? I have never had to wait this long for cards. In fact, I thought I was really on it this year. Took our family picture on Nov. 17th, ordered it on Nov. 19th. It is December 9th and they are still not here. Once they do arrive, I still have to label and mail them. Their big mistake is that they are using the US Postal Service. I have no idea why they don't use UPS.

Also, bought a Groupon and a LivingSocial for a $5.99 8 x 8 hardback. They will only let me redeem one of them. Will be looking for an alternative and save myself a lot of time and grief. Very disappointed.

Horrible experience! I ordered my Christmas Cards on 11/27, plenty of time for me to recieved them and send them out before Christmas! It's now 12/13 and still not here! The USPS tracking is no use, it shows my package has been in Georgia for 5! Days? No one has answers, and I just keep being told to be patient? NO! GET ME MY ORDER!

TOTAL INCOMPETENCE. Never in my life have I had so many problems with a service as I've had with this company. Customer service is nonexistent. I had a horrible issue with my photos not uploading properly and the customer service rep actually said they were having trouble with their sight! Isn't this what they do? Another rep accidentally deleted all my photos. Really?

I ordered well in advance of Mother's Day at the beginning of April. A month and a half later the book still had not appeared after Mother's Day. I called and complained and it was mailed the next day. One favorite photo was left out and two others cropped so poorly the better part of the photo was cut out of the book.

Back in 2015 I ordered a Mom color blocks mug which came out great. Pictures were clear, the blocks were crystal clear and clean looking. This year I ordered a Dad blocks mug and my photos were grainy (and they were high resolution photos) and the blocks themselves were also grainy and not crystal clear/clean looking. I emailed Shutterfly and their response was to just send another mug. The second one has the same grainy problems and this time the photos were darker! I will never order a mug from Shutterfly again.

We ordered a custom order from Shutterfly on the 5th, and a similar one from Zazzle on the 8th. The Zazzle order got to us within 10 days. We still haven't received the item from Shutterfly. Don't waste your time with a company who can't get something to you in a decent amount of time (or leave more than 2 1/2 weeks to order something from them.) But my suggestion is just go somewhere else. Why take a chance?

There was an error with my order (wedding invitations) I called in and was given the run around for 2 hours stating they couldn't do anything. I was only charged for the 75 invitations I was given out of the 140 ordered. I was not asking for the rest to be sent for free I repeatedly told them I was more than happy to pay for the additional invitations. They stated that they would not be able to pay for expedited shipping, set up expedited printing, or give me the same discounted price as the first time I ordered. I tried over and over to explain my frustration. The lady stated that "we don't do expedited printing" and "expedited shipping is only one or two days faster and not worth it" at the end they did everything I was asking for, but it was a huge hassle. Then I got my new order and they messed up the envelopes. It's just been an awful experience across the board.

Biggest sh$tbag, stealer of Christmas joy company out there. Your free shipping is a ruse. Oh can I please have your free shipping that takes 7000 days for the order to arrive? Thank you for pissing me off and stealing my joy at Christmas. Congratulations you aholes.

This is the company that does not respect your privacy and steal your photos. I have once uploaded some photos to their website. Then I have deleted all my photos from albums and saved projects. However, they keep sending me promo emails which are titled "Your memories from this week three years ago...". All these emails show photos which I have deleted. Obviously they keep my photos in their database even I have "deleted" them from my own account. Avoid Shutterfly unless you don't care they steal you photos!