Shutterfly

I ordered one 8x10 and 208 4x6 photos for our daughters 30th birthday for decorations, and Shutterfly failed to send the 4x6s. I called and they said they can send it again and I asked for it to be expedited, and they said it would arrive 4 days later then what I needed them for. This was on Nov 14 I called, and they said it would be the 20th. Would not accommodate to expedite it! Sad that Costco joined with them. This was my first and probably my last time using Shutterfly. There are other photo companies out there.

I ordered my grad cards and once I received them I had realized I had spelt my last name wrong. The staff was so helpful and reprinted them for FREE all I had to pay was shipping! This was so gracious of them to do because I was the one who messed up not them.

Thanks shutterfly and I apologize I was frustrated. After stomping my feet a bit you came through. I really enjoy this photo app and will continue to use it!

I received a pillow and blanket for Christmas. The images are very clear and quality of both is great. Blanket is very cozy and full of great memories.

Purchased 20 special Christmas cards using my photography. Super excited to send these to close family and friends with their gift cards and or checks for Christmas gifts. Contacted Customer service several times using my valuable time. Kept telling me to wait another day. Do not use Shutterfly if you need your items quickly. It has taken 17 (SEVENTEEN) days so far and no items received. They use the cheapest mail service possible while we the customer pay high end for their product.
I made photo cards from Costco and received those within TWO DAYS. I wanted a fold open card and took a chance with Shutterfly, I won't do that again! USE VISTAPRINT instead! Shame on you Shutterfly! Customer service told me to wait another day and contact them again (twice), would not issue me a refund until product arrives so I can mail them back. I am greatly disappointed. I'm a very patient person but this has really upset me. I now have to buy boxed cards (Dec. 17th) pay extra postage to get them to family and friends with their gifts inside. Merry Christmas Shutterfly!

EXTREMELY DISAPPOINTED on all my prints orders! Quality is TERRIBLE! The color is off, distorted and the CROPPING is WAY OFF. Costco this was a BIG MISTAKE! I feel SO let down! I am looking for another printing company! NOT worth the MONEY!

I received a charm bracelet for christmas. It had a birthstone charm as one of the charms. A few months after i had it the charm sheered off the hoop that held it to the bracelet. It was only worn on special occassions. I didn't get around to calling about it until recently. Since it was a gift i was not able to get a replacement, even though it was shipped to me and i had the order number. They said the giver would have to contact them by phone. Since he works and is busy - i didn't want to bother him. They would not budge.

I asked to return/edit something that I "goofed" on. Regardless, they made it right instantly. I'm extremely impressed and will continue to use them frequently!

I placed an order with shutterfly, while working on project I had noticed a promo going on that stated free shipping on $39 or more, so I decided to add a few more things to my cart to receive free shipping. Everything upon check out my order had some to $84 but after applying the promo code my total came to $59. Shortly after I received an email receipt that said my order was $84. Assuming they made a mistake I emailed them hoping to clear things up. The state there was no promo for $39 free shipping and that it was $70 which I was short of. Luckily I still had the page one on my computer with my order and promo code I was able to take a screen shot and email it back to them, to which they did not reply twice. As well when I checked my credit card they had charged me $110. They do not have a contact number to phone so I had to go through my credit card company to get the number and they assured me that they would back me on this dispute but I should try and contact them once more. After sitting on hold for 25 minutes and I was greeted by an extremely rude worker who defended the charges and only said she would look into cancelling my order after I had stated I had been in contact with my cc company and they would be in contact with them next. I did end up having my order cancelled. I would like to say buyer beware as this company is not at all up front and their customer service is terrible.

I see it's a trend- ordered a calendar beginning of December - December 2nd. It stopped tracking my package on the 8th. By the 11th they had to re order and process it to ship to me. A week later package still hasnt arrived. They put a rush delivery which promised to arrive on the 23rd. Not there. Planned to use Shutterfly for many aspects of my wedding. Will not use again. So incredibly disappointed

I purchased 2 photo books which I used the Everyday Happiness template with the Color Block Cover. I typically custom design my books, so I've never had experience with one of their cookie cutter books. Time was short and I needed the book for a memorial service. I received my books and the cover was printed wrong. You can't read the title at all because they printed two layers on top of one another even white on white. I chatted for more than 45 minutes and was told it was a production issue. I can get a partial refund and they'll contact me when the issue is corrected. NO time frame for the resolution other than 5-7 days maybe. No contact after 10 days. I called and spent more than 1 hour on the phone with a representative who promised the issue was fixed. She placed a new order with expedited shipping at no cost. Second order arrives... SAME issue. I called and was told I could hold for 65 minutes or leave my phone number for a call back. An agent called back and asked that I send a scan of the book. UH NO. The first email I sent went unanswered and I'm not spending any further time. It took 35 minutes, but I'm finally getting a full refund. NO photo book at the memorial and the family won't receive the books as planned. Thankfully, I'm talented enough to design a dust jacket and have it printed. The cover will be wrong; however, the dust jacket will cover it up. On a brighter note, I have 4 copies for free.

I ordered 4 coffee mugs with 2 pictures on the mug from Shutterfly. I specified 15oz mugs (defaults to 11 oz). Added the pictures once I understood the interface and that was okay. Once I got to ordering through the cart I got the option to do multiple ship to: addresses, which is what I was hoping for. That's when the site really disappointed. Every time I tired (6x's) to add another ship to address the site hung. I finally just decided to have them ship the mugs to me and. Then I would ship them all manually to my friends, the site defaulted my order back to 11 oz coffee mugs.

When I got the small mugs I contacted support (chat)... and don't bother. I explained the situation to the chat person and they just parroted back to me that I got what I ordered. She apolgoized, but did not offer any solution, other than restating the obvious. I got what I ordered.

So as far as the site goes... hey Shutterfly Web Master, make sure your stuff works. And as for Shutterfly's "100 Happiness Guarantee", quit lying. I read your guarantee and that's why I ordered from your site.

Shutterfly is a company that lies.

They sent me a card missing pictures. They stated it didn't save the pictures in their system and I could purchase new cards at full price to resolve the issue.

Ordered 60 cards for Xmas middle of December. Realized after. 5 hour the order was placed, they would arrive too late to use. About 45 minutes after the order was submitted, I attempted to cancel. NOPE! You have. 5 hour to cancel and THAT IS IT! This happened over the weekend, so I called Monday morning to talk with customer support. I was told I cannot cancel because their system is DOWN! Unbelievable! I even spoke with a manager who said the same. I was then told to wait until the cards were delivered to call and cancel. I did and still could NOT cancel. Now they required my wife to authorize the CANCELLATION! I waited and called back the next day when she was home. Keep in mind, they require you to go back through WHY you are cancelling with each call. Customer support person is barely functional. Seems entertained by the dilemma. Each call took about 30-40 minutes. TERRIBLE company culture to think it is OK to make people work so hard to cancel a single, small, unuseable order. One person told me to throw the cards in the trash and the next wants the cards shipped back. I am not sure what food is in the break room, but it has to be infused with mind altering material. NEVER AGAIN!

Ordered Christmas cards with a delivery date of 12/14 and they arrived 12/28. Refused to honor their own policy of "We'll make it right" and provide a refund. Never again.

Every time I try to share an album via Shutterfly, it makes me want to tear out my hair in frustration. On 9/16/18 I spent a lot of time adding captions to 46 wedding photos in an "album" I wanted to share with some relatives via email, but my recipients could not see the captions unless they logged in as a member. Even then, it was too hard for them to get the "information" button to appear, which is the only way to see the captions. Also, my recipients saw the photos in a totally mixed up order even though I sorted them all in chronological order beforehand. After the sorting I did a final slide show preview, and then hit the "share" button at the bottom of the screen, and realized almost too late that it was only going to share the one photo which the slide show was on at that particular moment! Lastly, the "share" screen itself has a check box for including yourself in the share. I checked that box, and yet never received an email from Shutterfly. In fact, I had no idea if the share happened until a relative responded to me via email and then I was able to clink on the same link which she did. All in all it was one of the most frustrating experiences I've had in a long time.

The CEO should fire him or herself... twice. I cant recall the last time I had such horrific customer service. They are slow and dumb. I only wanted to place a simple simple first order of 38 photo prints uploaded from my lap top. Every time I asked a simple question I got put on hold, over and over and over. Took about 3 hours total including my prep time to finally get a not so bad idiot to do the order.
-PATHETIC
I WILL NOT BE A REPEAT CUSTOMER

I ordered prints on December 2nd and I am still waiting on the order. I needed these for Christmas presents and you would think 23 days before Christmas would be plenty of time, but no here it is the 26th and I still have no pictures. I have called three times. The first time they said they were shipped that was on the 12th. On the 16th he said we didn't ship them till today but don't worry they will be there before Christmas. Here we are the day after Christmas and I have been on hold fro over 35 minutes and no pictures and no customer service.

I tried changing my order delivery address before my package was shipped and I contacted the customer support team to help change it and they said they understood my request and wanted to help but ended up having a technical error causing them to not be able to change my delivery address and then I would receive an email stating the error on their side had been fixed so we could change the delivery address. Well a day went by and they still had not notified me that they had fixed the error but I did get the notification that my package shipped so perfect timing on their part, right? I just think it was too convenient that they had an error preventing them to change the delivery address on my package and never followed up on getting the error fixed so it was too late to change it. At the end of the day it was my fault for having the system auto populate my old address but it sucks trying to get a package that was delivered to the wrong address when it would have just been easier to change my delivery address before the package shipped in the first place. Definitely going to reconsider using Shutterfly in the future due to the fact that their customer support team will give you the run around until it's too late to fix the issue.

There were a lot of reviews that mentioned items being either delivered very late or never. But I still went ahead and ordered through Shutterfly because they had a "special" price. BIG MISTAKE. After 30 days, the item ordered is nowhere to be found and it is impossible to reach a human at Shutterfly. My only alternative now is to contact my credit card company and cancel the charge. Save yourself a huge headache and do not use Shutterfly.

Revised review: In order to be fully transparent and provide a very accurate reflection on my particular experience, I felt it was necessary to update this review since the status of my order changed. After trying one last time to get Shutterfly (I have a hard time giving up) to respond to my inquiries for an update, I finally did get an email from Shutterfly that says my order is moving and shortly after that I got a text message with the tracking information. So it looks like eventually, Shutterfly will try to address the shipping problems - but it is too bad for both customers and Shutterfly that it sometimes takes extraordinary efforts to resolve.

I used to love es Shutterfly a lot. Then the quality started to drop. At the end it was just rare that anything lived up to standard. How ownership change can ruin a company.

Shutterfly touted a guarantee that I would be satisfied. I ordered an expensive photo on glass. When I received it, the colors were way off those of the jpg that I provided. When I complained and asked for a re-do to match the original colors, In was refused and offered a discount on future order. Totally inadequate handling of my consumer complaint. DO NOT USE GUARANTEE IS MISLEADING AND INADEQUATE.

I have ordered from these guys. I love the stuff. Good quality and fair pricing with good sales. But after REPEATEDLY having my photos used in ways that are offensive and unfair to me and REPEATEDLY going rounds with customer service to cease and desist, I finally deleted the account. If you procede, DO NOT store pics on their site. DO NOT connect your account to social media or other people's accounts. You will get zinged.