Shutterfly

Absolutely awful I ordered multiple items even told my kids and they ordered we had everything done by Dec 11 submit booked magnets photo prints etc everything should have been here by Dec 16 to 18
Here we are Dec 22nd 2 days away from Christmas eve AND NO PRESENTS FOR MY FAMILY MEMBERS ( MOTHER GRANDMOTHER. ETC) the tracking doesn't work it just falls off the map with no details. I called they saw what I was talking about a d reordered for me and told me not to worry AGAIN HAD FALLEN OFF THE MAP and PART HASN'T EVEN SHIPPED YET. SO AGAIN NO PRESENTS TWICE AND NO VALID RELIABLE TRACKING. I WILL NEVER ORDER. FROM HERE AGAIN AND I WILL TELL EVERYONE I KNOW NOT TO. AND MERRY CHRISTMAS TO MU 5 AND 7 YEAR OLD WHO WORKED SO HARD PICKING PICTURES AND PUTTING TOGETHER THERE PHOTO BOOK FOR THERE GRANDPARENTS AND PHOTOS FOR THERE GREAT GRANDMA JUST TO BE SO EXCITED AND HAVE NOTHING TO GIVE FOR CHRISTMAS SHUTTER FLY SHOULD BE ASHAMED I am up loading 1 of my 3 reorder forms remember this happed on 3 separate orders

I ordered Grad Announcements. Even though they were labeled as 'cards' they came on thin photo paper. Such a disappointment!

Trust me... Do NOT order from this company. They don't even deserve 1 star! They lie, have customer service people who do not speak English clearly and are not trained properly! It has been a nightmare dealing with these people. I have spent 3 days calling repeatedly on my one order and each time on the phone waiting to speak to a representative for over a 1/2 hour. The last call was over an hour before anyone picked up! I placed my order on December 4 with a guaranteed delivery on December 14. I checked the tracking # and on December 9th my order was delivered to a PO Box in a completely different State in which I live. On Dec 11th the UPS tracking Information stated that the package was undeliverable and was sent back to the sender! I called Shutterfly immediately to inquire and the lady assured me that was a mistake and I would receive it by no later then the 16th. Well on the 18th still no package.So once again call and put on hold and after about 40 minutes the male representative with a horrible accent could not help me and once again put on hold. The next rep told me the order was sent back to their company and they had to reorder me new calendars and I was promised I would receive them by December 22. I just received an email stating that they were just mailed out on the day their guaranteed I would receive it. (Dec 22) These are Christmas gifts that I ordered way in advanced and this company just doesn't care. As I type this review I have been on hold with them for over an hour and still no one picks up. You all have been forewarned! What a horrible company!

I ordered my Christmas cards early. They were sent out by Shutterfly in plenty of time for me to receive and send out before Xmas. I live in Madison, Wi and they arrived in Madison on December 9th. For some reason they were not delivered rather they were sent back to Illinois. I could see there was a problem when they remained there for over a week. I reached out to Shutterfly and they said to relax I would receive them. They came back to Madison on December 16th and once again were not delivered but went to Pittsburgh. So, I reached out again and they said no worries I would receive them and they would give me the $$ my cards were worth to make future purchases which I would never want to do for the lack of assistance they gave. My cards are now in Illinois as I write this review on December 22nd so I doubt I will get them at all. I feel they needed to see something went wrong on the shipping label and send me a new batch of cards rather than give me the money as they hope I won't use it. UGH UGH UGH!

Worst customer service I have ever received. Order was wrong and refused to make it right. I will never order from them again!

Shutterfly has no idea where your order is. Ever. They use a shipping method that combines the worst practices of the USPS and UPS into one HORRENDOUS shipping methodology. Highlights: "Standard" shipping is 5-7 business days. GOOD LUCK WITH THAT! Weeks we've been waiting. Weeks! And no one can tell you where the package is even though we paid for shipping. AND the dates on the lying, inaccurate shipping tracker change constantly. WHERE IS THE PaCKAGE?! It will deliver on Dec 13, then moves to the the 10th, then the 11th, then the 12th, then the 13th, then the 14th, then the 15th, and so on. Every day and it's always wrong and they cannot tell you where the package is or when it will arrive. Absolutely the worst product fulfillment, communication, support. Problems happen; when a company will not deal with them and knowingly uses the WORST way to ship, they STINK. This is not the supply chain or pandemic. This is incompetence and not caring.

After 30 minutes downloading photo and putting in discount code they tell me my home address is not valid it's Where I live The worst then charging a. 99 Covid fee WHAT!

Joke for customer service - order Valentine Cards on Feb 3, get on the 18th - no tracking number and ignorant customer service Use zazzle or vistaprint

I need to speak to someone at Shutterfy and after trying 3 separate times, the hold time is over 50 minutes. I will go elsewhere.

I won't use a site with shady customer service like this one. When ordering online I have to trust them with my money and information. The order was three items for a baby shower. The total was high, as usual for Shutterfly. So I told my daughter if she could check around for a discount code from the last order, maybe we can afford all three. Her and her grandmother found a 40% off code, and it was a few days from expiring! So we plugged it in, and somehow the total was more expensive than before we entered the discount. I took screen shots and said I would call them tomorrow to see about it. When I call, I am told they need the order number or the email associated with the account. So I hang up and dig up the info and call back. Then, I'm told the order number won't help, they need the email. I offer an email, she says it corresponds to the order number. She still won't handle my issue. She needs the name of the account holder? Which, even she admits, changes to whoever's name is on the billing information last used... Meaning whoever orders something last. Because it was her grandmother's credit card, now they won't talk to me. It seemed like one big runaround of excuses to avoid owning scamming me out of money. I was informed there's a 30 minute limit on order cancellations, so they couldn't help me do that either. All of this because I wanted someone to just explain the prices (as they're all over the place, see pics) to make me feel better about the high cost of my order. So I could relax, and be able to explain it to my technologically challenged mother. It's a shame they were so suspiciously reluctant to speak with me, I've spent a lot over the years but my gut tells me it's no longer wise.

I ordered my wedding album on July 30th and it arrived on September 6th. It took over 5 weeks for my product to arrive! Before this, I called Shutterfly to ask for answers and I was basically told there is no way to track my product internationally and that they are basically washing their hands when it comes to me getting my product. What does this mean? I spent a whole day selecting my pictures, I made sure I paid you and you can't make sure I receive my product? I was offered to re-order my product. Absolutely NO! I do not want MY PERSONAL INFORMATION LOST period! AND I WANT FOR YOU TO STOP TAKING MY MONEY AND PROMISING SOMETHING YOU CAN'T MAKE IT HAPPEN! This is not Canada Post! I am paying ALLOT of money ($568 IN LESS THAN 2 MONTHS, 3 orders) and you are not able to guarantee that I will receive my product?

I made these photo albums as a birthday present for my mother and the blankets as birthday presents as well. I have spent a total of $568.88 US dollars since July 30th, not even 2 months and what have you done with my last two products. Why international clients don't deserve the same amount of respect than US clients? This is NOT a T-SHIRT I am buying, these are products with extreme emotional meaning and you are not caring at all about how a customer can feel when their special item is completely lost and impossible to track.

Order on Shutterfly only at your own risk, if your stuff gets lost, none will respond for it.

I recently wrote a review of Shutterfly. They sorted out the problems and the site is great now. I can recommend it!

All of their customer service reps speak no English. Will never order another item from this company! This company is a joke.

I got a gift card from Shutterfly for renting a book on Chegg and I just was not able to use it at all. They have specific rules to follow when using a gift card. I learned this once I got so frustrated I could not find it and had to contact customer support. THERE SHOULD BE NEED TO CONTACT CUSTOMER SUPPORT FOR A GIFT CARD!
In the e-mail they said:
We are sorry that promotion did not apply while placing an order. We have checked your account and see that $25 credit is active in your account which is valid until November 30,2018. The $25 off will work in the following manner:

"1) The order must contain merchandise value of $25 for the offer to apply. The credit cannot be used partially. You have to use the $25 off in a single order.
2) You cannot combine this offer with other percentage offers.
3) Shipping and taxes are not included in the order. "

They said that the cart needs to have $25 dollars and I have something that is $24.99 and I have no idea if ONE CENT is supposed to make the gift card magically appear and even if that is the case, why?!

Horrible quality. Look how its folded. The picture is square. The card fold is not. Paid rush shipping. Christmas is ruined.

You will get a damaged blanket if you order from Shutterfly, and they will not service you, so do not buy on Shutterfly

Great prices and quality is awesome! I have been ordering from shutterfly for years. I love how easy it is to order and its fast service.

Still haven't gotten my photo book yet. Over a week late even though I used I selected a guaranteed delivery date.

Every year I make about 30 calendars for my family. It is an awesome way to keep track of our birthdays and anniversaries and it's also turned into a chronicle of our lives. I started using Shutterfly about five years ago and it was a good experience to start with. The calendars came out very nice and I got very good reviews from my family. Until this year… I purchased the 30 calendars plus I purchased one from last year because one of my family members missed out on the calendar in 2022. Instead of sending me 30 2023 calendars from the ones I ordered exactly correctly in the queue, they sent me 30 calendars 2022 from last year and one 2023 from this year. I would like to know who did this? Why? So now I'm trying to correct this only I'm at work and I can't talk on the telephone and I can't use work computers for personal business. So he started by chatting with them and saying please send me the calendars before a certain date because I have made arrangements to connect with my family members who live in Asia at a particular time with particular people that would be in the same place at the same time. After talking with three representatives, we still do not have the replacement calendars and the time passed for the people going to Asia to get theirs in a timely time. I'm going to be forced to pay additional money to send the ones in Asia a calendar with overseas shipping prices that may or may not get to them because apparently overseas in Asia is not a definite way to send something. Packages have been known to get lost. I am so disappointed in the way I've been treated by this company to fix the situation. This was after three representatives assured me that everything was OK and that they had fixed this even escalating this to upper management. Shutterfly is great until they made such a huge mistake that they flatly refused to fix by overnighting these to me as requested.

If i could give a negative review i would... photos say it all. Thank for the fabulous photos for my sons grad party! And these are the good ones!

I understand that items can sometimes be flawed, considering how many products Shutterfly pushes out on a daily basis. I have had some decent orders from them. On the most recent $500 order I purchased from them, I received a damaged canvas (not from shipping) and an extremely dark acrylic picture. When I contacted them and explained in detail that the canvases edges were not lined up
Correctly and the acrylic print was so dark you couldn't even identify the people in it, they responded with that they are so terribly sorry for this inconvenience and that they recommend I use a better editing software so therefore they cannot help me. Considering I use Adobe Photoshop for a living and the images I sent them were from a high resolution Cannon camera, needless to say, their email felt quite shockingly condescending. When I write back and requested to speak to a manager, after 2 days, I received another email (with no manager contact info) and they asked how they could help rectify the situation. Once I RE explained the issue again and sent in my original pictures and then images of what I received, they finally gave in and said they could replace ONE of the items (the acrylic one). They said it would show up as free in my checkout page... I went to order the acrylic print yesterday and noticed it was not there. I contacted customer service (again) and received an email today apologizing (once again) for the inconvenience and that my order window expired therefor they were unable to help me! Do not look forward going through this cycle of a process again. As I said in the beginning, it is completely understandable for an item to occasionally be faulty, but the poor customer service has been outrageous. I am a huge custom orderer and have spent thousands of dollars. It is unfortunate that Shutterfly will forever lose my business if they cannot fully rectify this. So disappointed.

Where's my pictures at tf. They robbed me. Still haven't received my package. I'm salty as hell! Like i'm mad.

Will not be using shutterfly again. Tired of getting 2/5/10 copies of some of the pictures and paying for them.