Shutterfly

I ordered my Christmas cards on Dec 6 and paid $25 for shipping and it is now Dec 20th and they are still not here! Unbelievable and unacceptable! Their chat only customer service will only offer me a 25% refund. No cards for Christmas, but too bad for me I guess. I will never use them again

Their coupons mean NOTHING! You end up paying full price and shipping is as much as your purchase. They won't honor their free shipping promo code as they say it's expired. I wish I had the option of zero stars. This site is a total scam! Buyer Beware!

I have been ordering my christmas cards with them for years now and its never been this bad. It kept saying it was going arrive that day everyday for a week. It is now christmas eve and my christmas cards have still not arrived after i purchased expedited shipping. They ignore my emails and don't answer the phone. Do not waste your time and money as i certainly wont any more. Will start buying on vistaprint from now on!

I ordered two small luggage tags. They were discounted and cost a total of $9.98. They charged $9 to ship them, along with other egregious, high charges for other items. I called to cancel my order. Buyer beware - they make a profit on the shipping and it's absurd.

We are using a groupon for five books & have been working on them for days! The website is NOT user friendly and as of right now, we keep getting a 500 error saying they are down. Have to finish these by January 1st and we can't even find all five books we had done! We will never use this company again! So disappointing and aggravating!
I'm guessing by all of the other reviews, we won't get our books for weeks once/if we can get them done on this horrible site!

I order magnets, calendars, and photo books from here regularly. Yes, high shipping is charged on "Free Items" most of the time. The trick is to never be in a hurry to get your items and wait for the really good sales and promos. Everything I have received is excellent quality.

I liked the way I could edit an entire album at one time. For example saturate all photos in an album with one click. I do not see that option anymore. Instead it must be done one at a time... exhausting! Why did the site change? Also I miss the option to make a video set to music. That program had a few glitches but when it finally worked, I loved the final product. In the past I always promoted Shutterfly, but now I'm considering trying something new.

What has happened to this company?

I used Shutterfly for years, but something has happened within the company and the site. Many changes have been made that either do not work, are not intuitive, or are not properly explained. Who has been authorizing all these changes? Does anyone care?

If you call for help, you will NOT receive any. That is IF you can find time to call when their call center is open, which if you work outside the home - is almost impossible. Last time I called, I was put on hold so long I finally just hung up the phone.

I recently had trouble simply dragging photos to a project, something I had done hundreds of times. I could not even figure out the tutorial video. What?

To say that I am disappointed is an understatement. This used to be such a fun, relaxing, enjoyable experience - NOT SO ANYMORE.

Any suggestions?

I ordered four copies of a calendar equipped with lovely photos from our family's beach vacation as Christmas presents. So Shutterfly sends me a 2017 calendar with all the dates occurring on the wrong days of the week. Pack it up, Shutterfly. Try a different line of business. My pet cat could do better.

I paid $10 for $20 credit in Shutterfly. However, it cannot be applied towards shipping costs. Why not?... It's money you paid!... and the deals on their website are better than the Groupon!... so basically, if you buy the Groupon, you end up paying more than just using their own deals. Makes no sense!

It took me 4 months to navigate the site and create the type of book I wanted. Still, after all that, I decided to try and upgrade the size just before ordering. Alas, I could not without having to go back in once again and re-do several sections of the book. So, I just ordered the size I had. Way too much work for the result. Would rather get prints and make a physical book myself. I will do that next time.

This is the customer service I did not expect. My package got lost by my mistake, I called back wondering what they could do and guess what: they reprinted the $225 order! I am with them since 2017 and this is the first time, but this is so nice of them! I highly recommend Shutterfly!

I previously ordered photobooks and wall pictures on metal -- all wonderful quality! It is the best present to yourself and your family!

Thank you Shutterfly!

Awful, just awful!, I would give ZERO stars if allowed! I ordered Christmas cards and received photo prints of the cards I designed. AND they arrived a week late!
This is the absolute worst photo service ever! I have had other issues in the past and this is the very last! There are other, better options out there and I will NOT be back!
Once I reclaim and delete all my pictures I plan to cancel my account!
Goodbye.

Created my engagement party album on there website. Was extremely user friendly and a pleasure to work on. Album arrived with great quality. When I called customer service, they were really friendly and helpful. I will be using them again.

"We (wife) ordered prints, they came with mistakes. I (husband) called back on behalf of my wife. I explained that they can just correct and send the order back to the same address. I verified with the address, email, cc # that I was authorized. They would not correct because my wife ordered and I am not her! My wife works extremely long days in the dental field wearing as spacesuit (PAP). Now she has to take time and call these folks, they, who are all about SHUTTERFLY not the customer As usual... these companies are okay with the customer being their quality control department! Find another provider!"

My purchase was for a birthday- framed portrait. The end result was an embarrassment: The head as cut off, the centering of the photo changed, overall very poor - costing 160USD! I should have read the reviews before buying!

Recently Shutterfly did an upgrade of their services and when they did they forgot to transfer all the captions on hundreds of photos taken over the past ten years. Now, I have no way to retrieve information about when and where particular photos were taken and individuals listed. I spent hundreds of hours inputting information on nearly each photo take while on a trip or vacation. All that is now lost. When I asked for help from customer service, the person trying to help me did not have a clue of what I was talking about and then said "well they didn't transfer to the new system!" I am done with Shutterfly and will look for other, better operated and user friendly service. I suggest you do the same.

I've been a customer of Shutterfly for years. I think it takes a while to understand their formatting for books etc, but every book I have ever made has been great. I have had a few issues with orders not looking exactly right and they have been willing to reprint or refund. I know they get really busy at Christmas time, this year I didn't get my cards made until December 6th, but they still arrived in time to mail out before Christmas. I've been very happy with Shutterfly for years.

Unethical, rude staff, and still no product delivery! I'm just trying to find out where my package went and they can't even tell me that. This is the second time I've ordered it, and the second time Its "gotten lost". It's a waste of money AND time. Everyone else has been able to adapt to the pandemic EXCEPT them. They are slow and their quality isn't even that great.

No idea what Shutterfly has changed in their software, but I have ordered by Christmas cards from here for more than 5 years and this year my photos won't stay saved, my projects don't save, and it's been impossible to actually create what I want and place an order in an acceptable amount of time. Horrible experience this year. I'm going to have to look elsewhere for my cards.

I would give them less stars but can't... I spent over 3 hours downloading photos, editing them, then at end they add a photo book for $16 and some change... Spent even more time doing the book... only to find out that the book now is $23.+ and the shipping costs are almost more than all the photos together. I was under the assumption I could pick up at walgreens or cvs... Oh NO, that is only for shinny photos... after spending over $100. On christmas cards and no consideration... I WILL NEVER USE SHUTTERFLY AGAIN...

While they charm you with great offers, the service is awful and quality even worse. The "customer service" team has been expertly trained to avoid the truth and to lie to customers (I was told by one representative that my missing package was picked up by UPS, delivered to FedEx, and then given to the Post Office, so there was no way for Shutterfly to track it!). Spend your hard earned money with a company that cares. Shutterfly is NOT a good company if you want good quality products and honest customer service.

I wanted duplicates of pictures of my precious pets that are no longer with me. The first order came back to me with their ears, necks and legs cut off the pictures. I got in touch with customer service to see what went wrong. They assured me they would fix it and send another set. I got the EXACT same incorrect cropped pictures and when I was on the chat asking if they normally cropped pictures, the agent ended the chat. It was my second try. I would not recommend using them for anything at all.