Shutterfly

For the past two Christmas's I have put together several photo books. The albums are easy to create and I have been very pleased with the way they've turned out. I have never had any issues with the product, delivery or billing. Instead I've enjoyed quicker delivery then promised and have been very pleased with the products and services. I do tend to think they are a bit expensive but between Groupon and their online coupons a deal is always available. I will continue to use Shutterfly in the future for all my photo book needs.

Shutterfly botched up my last two orders and processed an order I didn't authorize. When I contacted customer service to sort things out, they refused to make the necessary corrections or refund the money on an order I never placed and was sent to the wrong address. I will not recommend this company nor will I use their services in the future.

Saw a lot of bad comments - some of them just made me feel like they are just computer idiots. In my opinion - Shutterfly provides a professional design with such inexpensive price! I have used many photo printing service and I have to say by far Shutterfly has offers the best quality along with the great price. There are so much more options with products. They are just getting so much more creative. I love them!

Don't do business with this company. I ordered photo Christmas cards. When I received my order they cut off one person at the end. They told me they would not refund my money but I could place another card (costing me more money). I expressed my anger that they did not inform me the complete picture would not fit on the card before sending to print. So I have 60.00 spent on cards that I have to trash. Of course the work is outsourced and I had a very understanding the foreigner talking. Pitiful customer service. Do not use them. They will cheat you.

I ordered two photo books for easter, and paid for expedited shipping 3/18. I then received a conformation email saying thank you for my purchase. About a few days later, I received another email on 3/22, which stated that my purchase had shipped. I tracked my package everyday up until 3/25, when I realized it had not shipped by UPS on 3/25, I called Shutterfly explaining to them what had happened. The girl that i spoke to blamed the shipping occurrence a problem by the weather, then the other two people said it would be here on its scheduled date 3/26. I called UPS, who told me they had never received the package. I have always recommend Shutterfly, but this time i will not, in fear this will happen again. If i could rate this from 0-5, i would rate below a zero.

My package arrived empty! A completely empty intact envelope. I asked them to reship the actual prints overnight because I was in a time crunch and couldn't wait another week. They refused, they lost a customer. Will be refunded in 7-10 days.

I love Shutterfly! They also have wonderful customer service. The prices are actually very reasonable. I actually love ordering stuff from you, but it's really frustrating that photos don't get printed in order and putting them in the right order take days

****** Ease of Use
* Shipping
*** Quality of photos
** Prices related to quality
* Arrival of products
Although, they have made it convenient to order photos, the product is really not so great. It is a very long time to receive orders. All in all, if you're looking for quality products, reasonable costs and timely deliveries, they have fallen way short.
I do not have a picture to take, as my order never made it to our home.

I supported this company for 17 years but they recently changed some important things up and I am seeking to sever all ties with them as soon as possible. They claim they guarantee 100% satisfaction but they don't live up to this. Not at all. If I try calling them, then I typically am stuck on hold and then disconnected. If I finally get someone on the phone, they assure me they are trying to resolve my issue and someone will follow up with me, but nobody does. Weeks pass and I have to go through the cycle again. It is maddening. Save yourself a headache. Work with a different company.

I stupidly ordered a $99 sherpa blanket from shutterfly with a photo printed on it, obviously. The material of the blanket is not sherpa but some cheap china $#*! they want to pass off as sherpa. What a joke. What a waste of money and no response when trying to contact them. NEVER again.

I ordered a calendar for a friend and it came in incorrectly with events/birthday's printed on dates that were taken from an earlier personal calendar I created. I did not want to gift this calendar to my friend when it had birthday's of my own family printed on there. I complained 3 times and each time they sent me a new calendar with the same error printed on it! They were not able to assure me a correct one would come even though the preview showed it correctly but the delivered product was incorrect. I have wasted a lot of time and effort in this and am upset that they are not able to resolve this issue and instead offered me a refund. I really wanted them to figure out how to correct the situation which they never did. They told me to recreate the calendar and I do not have time for that, it took me a very long time to create it with all the photos in the first place. I don't even know if I can ever order with them again for fear of the same thing happening.

I ordered this project on 11/30 and it was supposed to arrive by 12/6-12/11. It is now 12/15 and has been resent and "guaranteed" not estimated by 12/13-12/14. It has still not arrived and it is 12/15. The tracking says it will not get here until at least 12/17. Terrible first impression, very upsetting/time consuming with no real empathy or resolution from Shutterfly. I had to ask to have my $8.99 shipping refunded due to the fact that you have failed twice sending me my order on time. The order created is a special christmas gift for my father that took many days to create, and you could seem to careless. Word to the wise, do not advertise what you cannot deliver. Acknowledge and compensate for your mistakes. It is ridiculous for customers who you have wronged to have to ask for some sort of compensation. It is wrong and poor business practice.

Every week they're giving away free things. Wonderful. Until you get to your cart and see that shipping costs more than it would to buy a piece of furniture and have it delivered. Not complaining that I'm not getting a free item, my complaint is how misleading it is and how dishonest. The item isn't free and shipping doesn't cost that much. They are just moving the price under "shipping. To add that their photo quality is very poor and their site very difficult to navigate.

Girl I just wanted to get some posters for my room and the total ended up being $53 while there's $70 taken off my bank account from Shutterfly. I've tried to contact them to let them know that they overcharged me, but its almost impossible to get into contact with them. I don't know what I'm going to do and they literally stole $20 from me.

Every item I've ordered from Shutterfly has had shipping issues. In some cases I paid extra for faster shipping, in all cases my orders arrived late, if at all. While I enjoy the high quality products, the shipping process leaves a lot to be desired.

I ordered a bunch of items from Shutterfly including a calendar, a tumbler, a phone case, 2 desktop photo canvases and a wall canvas. They have all turned out excellent and better than I had hoped for. Especially the quality. I will definitely be ordering from them again.

Placed an order & immediately noticed that I did not provide the coupon code. I called into their "customer service" line & was instructed to give the email & order number & code. I was told that this would be taken care of with an email. It was not! When I called back I was given the serious run around and ultimately was told to pound sand. I will never order from Shutterfly again!

Like the Desktop SF website the app us full of horrible bugs! The worst is scrolling through many years of photos, you select one to expand, and a photo from a different year pops up! Happens 90% of the time. I try to delete a photo, message pops up, won't let me delete or get rid of the message. SF is notorious for having awful websites full of bugs. They don't bother to fix them. Fed up!

I ordered a puzzle during the pandemic. Am always willing to give grace these days and didn't mind if it took longer than normal to get it. Up until the estimated date of delivery, the website indicated that the puzzle was in production and the delivery date was the same. The last estimated day, I contacted them only to find out that they are out of stock of puzzles and magnets! No where on their website does it say that--you can still order them. Not at any time was I updated about this until I contacted them. I'm ok with late delivery, but not with poor customer service and communication.

On 12/10/22 I made 7 Calendars as Christmas Gifts, I paid $174.00, I have been making gifts from Shutterfly over 15 years, for the first time UPS has lost my order, the UPS site says it has been at the local facility 4 days but no one can tell me any updates. I called Shutterfly. I don't think they care, these are Christmas gifts that needed to be shipped, today is 12/23 and now it's too late to ship them. I am really disappointed, this has not happened prior, I have 3 different orders lost within the UPS system. Shutterfly used to be excellent. Not sure what happened.

Shared photobook either will not display or displays garbled. Hours of work on this book wasted! Customer service robot says they are closed when the same recording indicates they are supposed to be open.

So I uploaded our high resolution wedding pictures onto one of their Thank you card-layouts. Seems pretty straightforward, right? Unfortunately the printed images came out so blurry you could barely make out our facial features. No way we can send these out. Shutterfly's "customer service" (an automated email for these kinds of concerns) suggested either a gift certificate of $50 (the overall order was over $200) or a refund of 50%, the other 50% are considered a "processing fee". Oh, and obviously I also have to pay for shipping the item back, because without that there is no refund. So I wrote back to complain and received another automated email with the very same wording.
I had seen all these good ratings of Shutterfly, and yes, it's easy to use. Just the quality is terrible and the refund options unacceptable. Never again.

Very poor customer service. Shutterfly changed delivery time four times.
Communication: Finally I got a text saying "Your package with USPS has been delivered. Rate your experience: https://x.narvar.com/B52De5m" but there was no place at that link to leave a comment.
The personalized product it self was just ok. It didn't look like it did online. Proportions are different.
Even their auto chat bot doesn't work.
I will not use Shutterfly again.